Walking World

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with refund issuesI have gone to management with everything she has been through and we will be refunding both delivery charges back to her accountThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com,The pick up of furniture has been completed We have attempted to contact our customer after pick up to confirm.We appreciate your help in this matter.Thank you, [redacted] ***Office of the President

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] *** I have been in contact with Kris today October 19, I did speak with her directly, and she was to return my call I missed her call and will try and reach her before I leave town this afternoon I return back to the U.Son the 27th or so of OctoberTHank You [redacted] ***

Dear Revdex.com,Please convey our apologies for the peeling of our customer's DuraBlend sofa.Ashley Furniture Home Store, the retailer, is upholding the warranty terms set forth by the manufacturer We cannot override or go around the warranty It is required for any warranty claim that the serial number is provided Every piece of furniture leaving the manufacturer has a serial tag along with the tag that describes the material I have included the specific warranty statement that we are referencing:Claim ProcedureIf a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Incauthorized retailer from whom you purchased your furnitureThe original bill of sale and the product serial number are necessary for the fulfillment of the warrantyPlease make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirementsIf necessary, the retailer will contact Ashley Furniture Industries, Incto establish serviceIf the problem can be easily corrected, Ashley Furniture Industries, Incwill authorize the retailer to make those repairsAshley Furniture Industries, Increserves the right to require defective parts be returned upon requestWithout the serial number, we cannot move forward with a warranty claim.Thank you for bringing this information to our attention.Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with delivery issuesI have reached out to our customer via voicemail and emailI look forward to helping her out and resolving her issues successfully once contact is madeThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com,We will be in contact with the customerI do see a claim in the system for the damage to their ceiling fan, they will be reimbursed for the damageUnfortunately, we will not be refunding the full purchase priceI can offer compensation, and will contact the customer.Thank you,

Complaint: [redacted] I am rejecting this response because:I need the updated information once they have looked into itThe vendor still needs to reply to us with the result Regards, [redacted] ***

Dear Revdex.com,Please convey our apologies for everything our customer has been through.We have gone through great lengths developing the best ordering systems available These systems provide our customer with the most accurate merchandise availability predictions for delivery or pickup that can be provided it is unfortunate that the manufacture supplies and availability do sometimes change beyond our own control.We are working with our customer to rectify the situation and get our customer her mattress I have informed our customer that I would be following up with her every step of the way, to keep her fully informed so we can get the furniture to her as soon as possible.Thank you for bringing this to our attention.Sincerely, [redacted] *** Office of the President

Complaint: [redacted] I am rejecting this response because it is a new piece of furniture that was delivered in a damaged condition We do not agree with having someone come here to repair New furniture When I went to the Pearland store both [redacted] the customer service lady and [redacted] the store manager said the whole sectional should be replaced after I showed them the pictures of the damaged section We are requesting a replacement of the furniture or a refund of our money [redacted] ***

Dear Revdex.com, Please convey our apologies for the inconvenience our customer had with their sales experienceOur records show that this mattress was exchanged for the correct mattress 11/We have made the manager for that area aware of this experienceThank you for bringing this matter to our attentionSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I was told by the office manager at the store I would get the delivery fee back because of all the trouble we have hadOne more lie from this storeI have also ask for the name of the owner of this store Regards, [redacted] ***

Hello,We would like to apologize for the delay in getting the items to you, the time frames that are given are an estimation based off of the stops we are making and are projected for the day two days before deliveryOn the day of delivery delays can occur, such as the delay you had, causing us to be later than we had anticipated and resulted in us not being able to complete the deliveryOur drivers try to go within the time frames given as best they are able, but unforeseen issues such as bad traffic or an issue at another delivery does cause us delaysLooking into the order we are showing that the items that are remaining to be delivered are being processed with our billing department for cancellation as well as one item that was delivered on 1/13/We apologize that we were unable to meet your exceptions as a result to delays on the items as well as delivery complicationsA member of our billing department will be reaching out to you to schedule a pick up for the cocktail table that was delivered on 1/13/18, once this item has been picked up the refund will be sent to your financierThe end tables that were not delivered will be canceled and the cancellation information will be sent to your financier to inform them that they should not charge you for those itemsI am showing that additionally you will be receiving a refund on your delivery fee as compensation for the delays that you had, we would not be able to offer any additional compensation.Thank you, [redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer has had.I am working with our Director of retail operations to get this resolved This way what ever discount and refund our customer had set up through the store can be processed.I called and left a message for our customer to reach back out to me so we can take care of this.Thank you for bringing this to our attention.Sincerely, [redacted] ***

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has hadI have had the pleasure of talking with Ms [redacted] and am refunding her Montage and have her scheduled to have her sofa restoredThank you for bringing this matter to our attentionSincerely, [redacted]

Hello,This customer has filed a claim with our mattress claims department on 12/11/about their adjustable base they received on 12/6/Our mattress claims department has responded to this claim on 12/15/informing the customer of the resolution.These bases are no longer sold from the manufacturer with the retainer bar as they are now built with Velcro on the bottom that hold the mattress in placeHowever, if the customer is needing something extra the manufacturer does offer a retainer bar that can be ordered directly from them and shipped to the customerThe retainer bar is extra and does not come with the adjustable baseThe mattress purchased with the adjustable base is a compatible item and should not need the additional retainer barThe customer has been informed that we would not be able to order this part, it is an additional purchase that must be made with the manufacturer, the customer can call them directly to order it.Thank you, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of furniture damage, customer service and warranty issuesI have spoken with Mr [redacted] and have approved exchange of his furniture as well as a refund od delivery feeI will continue to keep in contact with this customer until he is satisfied Thank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the inconvenience of repair issuesOur records show that Ms [redacted] will be having her old sofas picked up and has re-selected new furniturePlease advise if this is not the caseThank you for bringing this matter to our attention.Sincerely,*** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for the apology Regards, [redacted] ***

Complaint: [redacted] In my initial complaint I was clear that on 10-9-when the table came with a severely warped leaf I refused the shipment and spoke to a customer care repThat rep said I'd get my money back "within business days." That would be this Thursday October 15thIt appears that person lied to me and didn't put the refund request inI had to call again on 10-12-and wait on hold for minutes to talk to the rep that did put the refund request inAshley has had my over $since August 29th, That's weeksI want them to honor what their rep promised and have my money back in my account by the day promised which would be October 15thI don't trust them as they have lied on multiple occasionsI don't have any paperwork from the delivery company or from Ashley promising my money backIf I had that, a legal document saying I will get my money back by at lease October 16th I would be satisfied Regards, [redacted]