Walking World

Complaint: [redacted] I am rejecting this response because: They have agreed to look into the matter but at this point there has been no resolution so I want the complaint to remain open and continue trying to come to a resolution Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The situation had not been resolved yet.Waiting for furniture to be replaced in satisfactory condition.They are not going to take ownership of the damages the delivery person didSad thing is they charge you to deliver so the furniture, should be handled with care starting ftom the warehouse to the custoners houseI will never buy or trust Ashley Furniture again Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The product can’t be repairedThe Company has pronisss multiple times to call us back and that never happensWe are constantly having to contact the company and be kept on hold for minutes at a timeThe product we purchased and the dates of delivery of the new product wasn’t keptThe company continues to want to sent someone to look at product that should have never been delivered in the first placeIt is all scratched and pieces are laying across my wallI? can send pictures of how the items were deliveredWe have been disrespected and ignores through their corporate office regarding the situationWe do not want the product nor do we want to conduct business with a company that misleads their customersWe were told we could not refused the product s en though it was damagedThe only thing we could do is contact corporate and they would take care of itHowever this has not been the caseThe easy most efficient way for this to be taken care of is by having them pick up the broken product and cancel the order in fullI don’t have enough time during my workday day to be calling corporate only for them to say manager is t available that can handle my situation It has been over a week and nothing has happens and not one manager with the availing to make things right has contact it isI? was told yesterday on 11/that someone would call me back todayHowever it is 4:pm and not one person has attempted to call meThe only phone call I’ve received is about someone coming to repair the furniture that can’t be repaired!! Time wasted is money lost! That can’t ever be replaced! I? just want the product that was delivered in terrible conditionBe picked up and clthenorder fully canceledI’m also being charged for insurance on the product and I? worry if I? ever have to use it how I? will also be given the run around and be ignoredThe cost of the insurance I? believe was an additional dollarsThis company has already ripped us off and it has only taken them one simple delivery to do so! There is not enough upload rooms to show the rest of the damage parts Regards, [redacted] ***

Dear Revdex.com,Please convey our apologies for the damages and delays our customer has experienced.We currently have our customer scheduled for 10/09/ We will be exchanging sofa [redacted] for a new [redacted] sofa.Thank you, [redacted] ***

Dear Revdex.com,Please convey our apologies for the inconvenience created by the merchandise availability and communication.We have gone to great lengths developing the best “just in time” ordering systems possibleThese systems provide our customers with the most accurate merchandise availability predictions for delivery or pickup that can be provided It is also very important to us that our employees provide clear honest communication and set realistic expectations Unfortunately we are sometimes faced with unpredicted logistical short falls that impact merchandise availability, our delivery/pickup systems, or our communication efforts We are constantly working to improve these systems.We have contacted our customer As the purchase was not yet delivered, we agreed to cancelled and refunded at our customers request We value our customer’s feedback and will thoroughly examine the described events.Thank you for bringing this matter to our attention Sincerely, [redacted] Office of the President

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] It seems that not only ashley furniture will have to order parts for all chairs and and now the dining table as wellAs the dining table has come apart as wellI have had the furniture for months but only weeks usage as I have been unable to respond to my callsThe dining table is coming apart from the frame or welding areas also the rest of the chairs are also damageI am unable to use furniture due to safety reasonsI want a reselection of furniture This set is defective and inappropriate made

Dear Revdex.com,Please convey our apologies in the delay we have in approving our customers fading claim We are diligently working with the manufacture to get an approval so we may assist our customer.I have called and left a message for our customer indicating that I will be the person to assist in this claim from here on I have left my name and number so our customer may direct any questions and concerns to meThank you for bringing this to our attention.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I would like to speak with someone from the corporate location I do not feel that the offer is suffricient for the run around I had to go through to get my bed I do not want a gift card to the store because I will never purchase anything from Ashley again Regards, [redacted]

Dear Revdex.com,We have attempted to reach our customer within the last hours, but have had no success at this time We attempt to leave a voicemail, however the message disconnects before we are able to do so We will make additional contact attempts.We have reviewed the complaint and agree with our customer that the items should be allowed to come back and the re selection completed Once contact is made with our customer I will inform.Thank you for bringing this to our attention.Sincerely, [redacted] ***Office of the President

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with customer serviceOur customer has been working with our agent [redacted] regarding this complaint [redacted] will make sure that they are taken care of and will continue to work with them until this matter is resolvedThank you for bringing this matter to our attentionSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:this is a first time i’m Hearing about pictures requirementwhen we started the claim we were within years warranty period and we were only asked for the pictures of sofas without any additional details.the business took so long to come with additional questions and growing requests which pushed us outside of warranty Regards, [redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with furniture damage and in-home damageI had the pleasure of speaking with Ms [redacted] and have approved a re-selection on her 5-drawer chest as well as contacted the Director of [redacted] *** regarding the damages to her homeThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the warranty issues our customer has hadI reached out to the warranty company Montage on behalf of our customerThey gave me the correct number for Mr [redacted] to call for assistance and said they would be happy to help himWe reached out to Mr [redacted] via email with the proper information and I left a message for him todayI will be happy to assist him if he still requestThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the inconvenience of customer service issues.Our records state that Mr [redacted] spoke with a customer care agent 10/12/and that a refund request was submittedThe refund should be reflected on his account within 7-business daysSome credit card companies will hold the funds 3-days before releasing them to the customer.Thank you for bringing this matter to our attention.Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of damaged furnitureI had the pleasure of speaking with Mr [redacted] this afternoonI asked him to email me some pictures of the damaged furniture and will file a claim for him once the pictures are receivedThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with her delivery experienceI had the pleasure of speaking with Ms [redacted] and we have an exchange set up for herI will be following up with her after delivery and offering compensationThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with furniture damageI have reviewed all of the Craftmans notes from service appointments and have approved an exchangedHave customer scheduled for delivery and will follow up with them afterThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com, Please convey our sincere apologies for the inconveniences Ms [redacted] has had regarding her refundI have been speaking with Ms [redacted] and our accounting department and her check is being cut today per our accounting departmentI will continue to keep in touch with Ms [redacted] until she has her refund Thank you for bringing this matter to our attentionSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I am giving [redacted] Furniture (weeks) from the date that I started this claim to hear back from them That should be around March 10, If this issue is not settle by the, I will have no choice but to escalate this situation I do not believe that [redacted] furniture inventory control system is that bad where they do not keep track of what items they deliver I have my receipt and that should be good enough Regards, [redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with refund delaysI am showing that this refund was processed by our accounting department 7/25/Thank you for bringing this matter to our attentionSincerely, [redacted]