Walking World

Dear Revdex.com,Our customer had the option of re selection; choose different furniture at equal or greater value, or we will gladly restore any damages that occurred during transitIn this case, the items were not repairable to manufacturing standards so we were prepared to offer an exchange Our customer chose to instead re selectThose were the options available to him to rectify the damaged furniture and resolve his issue.We are also going to thoroughly examine the described events our customer has informed us of It is very important to us that our employees provide clear honest communication and set realistic expectations.Thank you for bringing this to our attention.Sincerely, [redacted] ***Office of the President

[redacted] This is the email you requested On August 11, 2015, I agreed to receive a $"loyalty card" for enduring the nightmare of doing business with Ashley Furniture WarehouseAccording to [redacted] ***'s email, the card processing and delivery was to take approximately two weeksAs of today, October 20, I have not received the card in questionApproximately five or six weeks ago, I left a voice message on [redacted] ***'s office phone regarding the issue at hand and my call was not returned Let me know if you need something elseThank you [redacted]

Dear Revdex.com,Please convey our apologies for the inconvenience caused by the merchandise availability and damage.We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from us We value our customer’s feedback and will thoroughly examine the described events.We have contacted our customer and completed delivery of the nightstand As a gesture of good will we have also agreed to provide an additional store credit by way of gift card to our locations Our customers satisfaction is important to usThank you for bringing this matter to our attention.Sincerely, [redacted] Office of the President

Dear Revdex.com, Please convey our apologies for the inconvenience of the Visa gift card refundI have reached out to our accounting department in regards to the refund check that will be given Thank you for bringing this matter to our attention Sincerely,

Complaint: [redacted] I am rejecting this response because after speaking with Ms***, she informed me that since the original tags with the bar code are no longer on the furniture, there is no guarantee that a refund will be issued by the manufacturer There were never any barcodes on the furniture upon delivery Under the seat cushions of the furniture are labels with order numbers that match the order numbers on my invoice which I have in my possession Ms [redacted] says it is at the manufacturer's discretion if a refund would be given The furniture is in pristine condition, as seen in the pictures I submitted to Ms*** It is a manufacturer defect as to why the furniture is peeling, no fault of my own.I want confirmation that I will receive a refund I purchased the furniture from Ashley Furniture, not the manufacturer Ashley should issue the refund and deal with the manufacturer for reimbursement Regards, [redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with damages and customer serviceOur agent Deanna has been working with MsKacher and has her scheduled for a Craftsman to go and see what needs to be done to fix her bedThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of the problems you are having and due to being denied for a claim due to outside of the timeframe If you could please send picture of the items so I can see what we can do to assist you on this please Thank you for bringing this matter to our attention Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI even spoke to Ms [redacted] and agreed that the transaction will be completely cancelledThey even refunded the partial payment we made already, and it was credit back to our bank card.We're truly grateful the help you provided by assisting us to resolve our issues against Ashley Furniture Regards, [redacted] ***

Dear Revdex.com,Please convey our apologies for the experience our customer received.Our customer support service; in store and via phone is designed to alleviate customer frustration, not add to itWhen a problem of this nature occurs, we want to know about itWe are grateful our customer has brought this to our attentionThe representative in question has been dealt with internallyAshley Furniture wants to deliver preferential treatment to all its customersWe feel an exchange is the right thing to do for our customer, given their experience I have attempted to call but the line only rang on phone [redacted] I will continue to reach out to our customer The customer may also contact customer service ( [redacted] ) as I have already notated approval for an exchange on the sofa.Thank you for bringing this to our attention.Sincerely, [redacted] ***Office of the President

Dear Revdex.com,We will be in contact with the customerI will be leaving today shortly for an appointment and will be out on WednesdayI will be contacting the customer on ThursdayWe do apologize for all her inconvenience.Thank you,

Dear Revdex.com, Please convey our apologies for the inconvenience of the delay of product (Currently the customer is schedule for delivery on January Saturday 21st I will follow up with the customer after delivery has been made Thank you for bringing this matter to our attention Sincerely,

Good morning, We have processed all money owed back to customer and have assured him we will continue to follow up with him until he confirms he has received it all successfullyThanks

Complaint: [redacted] I am rejecting this response because: in your response to Revdex.com, you only talked about Montage Furniture ServicesTheir integrity is not in question but yours isI got your pretty little brochure about Montage warranty but it wasn't until I tried to file a claim with them that I was emailed the actual stipulations of the warrantyMontage has done nothing wrong, the responsibility lies with you, Ashley Furniture in Conroe, TXYou allow your employees to be deceitful and lie to customers so they can make a few extra bucksMontage even told me that they have problems with YOUR store by misrepresenting their warrantiesYou need to take responsibilities for your employeesYou need to honor their promisesI talked to one lady in customer service that told me that my furniture was repairable but I am responsible for costHer manager did give me a "generous" $discount on materials that will take 3-weeks to get here then I have to schedule someone to come and repair the damageExcuse me but $for fighting with you for over a month and having to wait another month for repairI will fight this issue as long as I have to but how can you allow this to keep happening? This is your hell that you are living in and I don't know how you can sleep at night knowing that you and your employees doing what you are doing At the very least, I should also get a refund on my warranty Regards, [redacted]

Hi, I am trying to reach the manufacturer to see if they will allow an exception to return the mattressSometimes it does take about a week to hear backI will be contact thing customer as soon as I have a response from SertaAt this time that is all I can do, because they have already used their comfort guarantee on their previous mattress and the manufacturer only allows one Thank you

Dear Revdex.com,Please convey our apologies for the experience our customer has hadWe understand the issues at hand and feel offering a full refund is fair I see that the cancellation took place on 10/08/ We are refunding the MasterCard, Visa card and there will be a Check to refund the customer.Thank you for bringing this to our attention.Sincerely, [redacted] ***

Dear Revdex.com, Please convey our apologies our customer has had with refund issuesI am showing that our customer was refunded 9/9/with $being placed back on his MastercardThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the inconvenience of customer service issuesMrs [redacted] has been in contact with Deanna who is another team member in our departmentNotes per their conversation follow(10/19/3:PM): REACHED CUST AT AND SHE STATED SHE HAS HAD MATERIAL ORDERED TO FIX HOLE IN BACK OF CHAISE TIMES, AND BOTH TIMES, REC'D WRONG PART IT WAS DAMAGE FOUND DAY OF DELIVERY, DRIVER CALLED IT IN ON THAT CALL, SHE WAS OFFERED $LOY CARD BUT STATED SHE WANTS NOTHING ELSE FROM STORE, WANTED CHAISE BROUGHT BACK TO SHOWROOM QUALITY THE DRIVER REFUSED TO BRING CHAISE BACK DUE TO PETS BEING ON HOME SHE IS GOOD W TECH AND RESTORATION, JUST NEEDS CORRECT PART ORDERED IS TIRED OF CALLING IN TO CC AND BEING PUT ON HOLD FOR A LONG TIME LOOKED UP PIC IN A DIRECT AND BASED ON INFO FROM CUST, ORDERED WINGS FOR CHAISE, IN HOPES THIS WILL TAKE CARE OF ISSUE NOTATED PO IN SVC SCHED FOR 11/5, SINCE THUR ONLY AREA WILL CALL 11/TO CONFIRM SHE REC'D PO GAVE HER MY CONTACT INFO FOR FUTURE REFERENCE DEKS 10/19/Thank you for bringing this to our attentionSincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience that our customer has had with their sales experience and delivery issuesDue to store error the delivery fee was dropped off of the sale and the ottoman (valued at $346.39) was given to the customer free of charge due to the inconvenience our customer experiencedThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has hadWith the help of our merchandising manager we pulled up the customers sale and located the tracking number for the rug which shows it was delivered in May (please see attached delivery receipt)If the customer did not receive the rug they would need to file a claim with Federal Express which is who delivered itThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com, Please convey our sincere apologies for the inconveniences Ms [redacted] has had with delivery and furniture issuesI have had the pleasure of working with Ms [redacted] to get the issues she is having resolvedWe have ordered new furniture for her from a distributor new to us due to delays and will be inspecting it top to bottom when it arrives in our warehouse we have also offered her a discount off her order Thank you for bringing this matter to our attentionSincerely, [redacted]