Walking World

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with warranty issuesI have called and left a message for our customer so that we could go ahead and schedule him for serviceWe will waive the fees on this service for him this timeThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the inconvenience of the sales experience that Ms [redacted] has hadI have called and left a message leaving my direct line and extension for Ms [redacted] to callI will be more than happy to assist her with resolution to her complaint when we speakThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer has had.We are constantly working to develop and maintain the best customer service standards in our industryOur management is charged with great responsibility and empowerment to help resolve issues as they arise It is very important to us that our employees provide clear honest communication and set realistic expectations We value our customer’s feedback and will thoroughly examine the described eventsWe have agreed to return the merchandise for a full refund due to the experience our customer has had.Thank you for bringing this to our attention.Sincerely, [redacted] ***Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They agreed to take back the mattress and return it to the manufacturer for a complete refundArrangements were made to collect mattress next Thursday.Thanks so much for the assistance Regards, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of the experience she has had with her sectional I have spoken to the customer and have offered a reselection Thank you for bringing this matter to our attention Sincerely,

Dear Revdex.com,We have emailed the customer the criteria we need in order to file with the manufacturer for assistance We want to do all we can to assist our customer, however this process may take up to weeks for review once we have the information.I will include those criteria needed so we make sure the customer is aware Pictures of each piece (whole photo) Pictures up close of each damage Picture of each serial tag Each piece will have their ownThank you for bringing this to our attentionSincerely, [redacted] ***

Dear Revdex.com,Please convey our apologies for the damage to our customers home.We have forwarded all of this information to the 3rd party delivery service We received information from Home Delivery Link stating the following: 11/14/Called customer and will be sending info to contractor 11/21/ Spoke with contractor, his tech is waiting for customer to get back with a date when he will be available for repairs 12/05/Contractor states that customer will not be able to be home when repairs are made so customer prefers to make repairs himselfClaim is now closed Thank you for bringing this to our attention.Sincerely, [redacted] ***

Dear Revdex.com,Please convey our apologies for the delay in merchandise.It is unfortunate that the availability of items do change sometimes beyond our own control from the manufacturer We can certainly look into a discount for our customer We will contact our customer after Christmas to offer compensation for what they have been through.Thank you for bringing this matter to our attention.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The home repair guy that Ashley Home Furniture sent to my home to repair my sofa did not show up or call I emailed Ms [redacted] , complaint resolution rep, along with pictures of the broken back frame last night I want my money refunded to me ASAP and want them to come pick up the sofa that I have been unable to use for two months, so that I can purchase one that will be usable This has affected my quality of life and I want this to be resolved ASAP Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Ashely s furniture has contacted me and currently resolving the issueI am greatful for the assistance theRevdex.com has done Regards, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of delivery issuesMrs [redacted] spoke with one of our customer care associates and agreed to give us another chance to deliver the correct furnitureIt was agreed if there were anymore mistakes that we would cancel and refund her orderThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer has had.We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from usThese warranty terms are publicly available through the manufacture's website and can be provided on requestIn accordance with these warranty terms we will gladly make every appropriate effort to restore the furniture to show room quality condition We have made three attempts to contact our customer on 05/22, 05/and 05/ We have had no success so far We will continue to try and reach out to our customer.Thank you for bringing this matter to our attention.Sincerely, [redacted] ***Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sofa was Delivered with no problems Delivery person's were polite, thorough and satisfactoryI hope changes are made at that warehouseIf Ashley furniture wants too keep a good reputationToo received such Great service at the Store where wife purchased sofa, then too get the kind of Service we did once arriving to the warehouse changed our viewAs well as the others who experienced the same kind of service who were speaking and joking of it As far as our personal information being exposed too this employee; we can only assume that it was taken care of to protect usThank you for your time Regards, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with furniture qualityI have reached out to our customer and let her know that our Quality Assurance team has ordered new material for her using the serial number off of her sofaIf the color doesn't match again I will gladly work with her toward resolutionThank you for bringing this matter to our attentionSincerely, [redacted]

Revdex.com: [redacted] called me and was very professional on the phoneShe told me she would assure me that momtage insurance would be refunded but for me to wait 7-days for it to processShe also assured me that adjustable base would not be charge and that matress cover was ready for exchange from queen size to King sizeI went to the store on August 6th, and store manager [redacted] did the exchangeSo far they have told me everything that a happy customer wants to hear, I just need to call finance company and make sure that products (adjustable base never got charge and Montage insurance was refunded)Thank you for helping me Revdex.com to solve this matter! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I will confirm the furniture was picked up yesterday by Ashley's on 07/15/approx 4pm I am awaiting confirmation and receipt of my refund in full, which I should have 2000$ refunded back to my Bank of America Account from my Debit Card and the credit line with Synchrony Bank that Ashley's uses for their credit line paid off in full I am leaving this case open until full refund is confirmed and credit account balance is I am now sitting here sleeping on the floor, with no furniture, and no kitchen table, no bedroom set, tv stand, dresser, nothing, as the old furniture is already gone, and I cannot even get new furniture until this is fully resolved This has been a huge disappointment of a mess, and we are left here waiting Please send me an email to confirm when the refunds have been processed to both accounts so I can confirm and check You can send an email through here Revdex.com or to my direct email [redacted] I hope this process will be started today Thank you Regards, [redacted] ***

Dear Revdex.com,We are awaiting the receipt of parts to our customer's home so we may install them and resolve this issue for our customer We had initially offered our customer a loyalty card on the day of delivery for her issues but our customer refused We would like to now offer our customer loyalty card for the continued issues.We are very sorry for the issues our customer has encountered with our company We are constantly striving to develop and maintain the best customer service standards in our industry Our customer support service; in store and via phone is designed to alleviate customer frustration, not add to itWhen a problem of this nature occurs, we want to know about itWe are grateful our customer has brought this to our attentionAshley Furniture wants to deliver preferential treatment to all its customers.Thank you for bringing this to our attention.Sincerely, [redacted] ***

Dear Revdex.com,Please convey our apologies for the delay our customer experienced.We have gone to great lengths developing the best ordering systems possibleThese systems provide our customers with the most accurate merchandise availability predictions for delivery or pickup that can be provided It is unfortunate that the manufacture supplies and availability do sometimes change beyond our own control I show that we have delivered our customer's furniture on October 2nd.Thank you for bringing this to our attention.Sincerely, [redacted] ***

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with customer serviceWe have contacted our customer and are in the process of restoring their furniture for them at no costThank you for bringing this matter to our attention Sincerely, [redacted]