Walking World

Dear Revdex.com, Please convey our apologies for the inconvenience our customer had with refund issuesI am showing that the refund request was submitted from the store to our accounting team on July The refund was processed on July 18th back to our customers Visa cardThank you for bringing this matter to our attentionSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I've been waiting to respond until my issue actually gets resolvedAs of today we still are dealing with a noisy/defective baseThere was a delivery scheduled for this past Thursday March 11thThe delivery men came and began to disassemble the base, but turns out no slats were on the order as told beforeWithout the slats there's no where to put the bedThe delivery men called customer service but suggested I call as wellI called shortly after the delivery men left, and asked to speak with " [redacted] "Apparently she left early therefore I couldn't really talk to anyone about the missing slats I was told they would email her to call me Friday(today) to further discuss the missing slatsSo here we are today, at PM I decide to call because I haven't heard from them, so I speak with another repAnd they tell me she's not in today and that I can't speak to anyone else but " [redacted] "Does this mean if she were to decide to take a vacation I wouldn't have this resolved until she came back? Just an example.Again we Insist to have all furniture picked up and refunded all the moneyThis has truly caused a lot of stress and disappointmentWe don't sleep well and the annoying noise doesn't help my constant headachesPlease help by just picking ***ything up Regards, [redacted]

Dear Revdex.com,Please convey our apologies for the delivery issues our customer experienced.We have spoken with our customer and will gladly refund our customer's delivery fee, as a result of the experience she had.Thank you for bringing this to our attention.Sincerely, [redacted] ***Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I already have a planned schedule service call from the business for This Thursday 02/from 11:am to 2:pm, which I also paid for I don't need you to refund it, but only want you to pay for the labor cost of fixing my item Will you discuss with that technician about this agreement? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution WILL Be Satisfactory, once the issue is actually taken care of Regards, [redacted] ***

Complaint: [redacted] I have talked with the business now and let them know that the furniture arrived timely and in satisfactory condition but that I am waiting to find out how the issues raised by my experience have been addressed Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I didn't see any response received on [email protected], pls check and forward me the response from the business.Regards, [redacted] ***

Dear Revdex.com,Please convey our apologies for the damage to our customers furniture.We agree that furniture should be free of material manufacturing defects when received When a problem ofthis nature occurs, we want to know about itWe are grateful our customer has brought this to our attentionThe representative in question has been dealt with internally I do show that we currently have our customer scheduled for a new cuddler on 10/09/15.Thank you for bringing this to our attention.Sincerely, [redacted]

Hello,This customer was delivered on 12/13/17, they called in on 1/10/to set up a craftsman visit due to scratches on the itemsWe sent out a craftsman on 1/23/and the craftsman repaired all of the pieces that were labeled and that we notatedWhile the craftsman was there the customer went up to one of his items and began scratching it with his nails, the customer then told the craftsman to fix itOn 1/our craftsman went back out and he stated that he was the same craftsman and the customer has further damaged the pieces and the total damages at that time would be about two hours worth of labor, however this is not defect in the item it is customer damage so we did not repair.The customer has called in multiple times since then to have a craftsman back out, however we are not going to send anyone out to repair this nor to replace it as this is customer damage and so is not covered under warranty, the customer has admitted to our managers that he has talked to that he did damage the pieces by scratching them intentionally.This customers items had been repaired, and was further damaged by the customer in front of our craftsman and the customer has admitted to doing it as wellWe would not be able to help this customer further with his items.Thank you, [redacted]

Complaint: [redacted] I am rejecting this response because: We are being forced to select furniture that is sub par only to satisfy the $we have spent so their sales people keep their commision, since my original complaint we have been ignored in phone calls and been given the run aroundWe really do not want to do business with Ashley Furniture but since they have our money we are held hostageJust a little "oops" when their sales people lie about the day policyHow can a company have so many negative marks against them AND still have an A+ rating? Regards, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with mattress comfortI have spoken with Mrs [redacted] and have a Craftsman scheduled to go inspect mattress for any defectsOnce I have the Craftsman's notes I will move forward to make sure Mrs [redacted] and her husband are taken care of Thank you for bringing this matter to our attentionSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I will continue to reject Ashley Furniture’s response until they take responsibility for delivering an item that did not work properly As I’ve stated before, I’ve have NUMEROUS phone calls with representatives from Ashley’s Sugar Land store as well as their corporate office in New Braunfels Multiple people have told me they would follow up and they never call back If Ashley Furniture keeps good files, they should have a very long list of calls from me I have not had any messages on my home phone or on my cell phone from anyone that works for Ashley Furniture since before Christmas[redacted] *** Home [redacted] Cell [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of furniture damageI have spoken with Ms [redacted] and told her I would be happy to assist her with her furniture issuesShe will be emailing me pictures of the damage and I will work to get the issues resolvedThank you for bringing this matter to our attentionSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I will not consider this closed until I have received the money in our Sync account [redacted] Furniture informed me on 4/27/17, that I could check for the credit in days I will check on 5/11/to see if funds have been transferred to my Sync account Regards, [redacted] ***

Dear Revdex.com,I show one of our managers spoke with [redacted] regarding the exchange We currently have her scheduled for 01/30/ Sales order# [redacted] for item [redacted] This should resolve our customers issue We apologize any issue came up at all, but we do want to rectify this situation as soon as possible.Thank you for bringing this to our attention.Sincerely, [redacted] ***

Our customers furniture was delivered on Saturday 05/02/ I have submitted the $refund along with $which was originally to be an in store credit, however offering as a refund due to her experience, totaling $for a total refund The compensation our customer is requesting is still being processed I tried reaching back out to our customer today to follow up on the delivery and to inform of the refund Also to discuss compensation I will try again tomorrow to reach our customer Thank you,

Dear Revdex.com,Please convey our apologies for the inconvenience we may have caused our customer.We use a number of technological, inventories, and generally accepted accounting practices as safe checks to help ensure that our customers are billed/refunded correctly These processes are very important to us, and help ensure the satisfaction of our customers Though extremely rare, clerical errors, such as number transposition, data entry mistakes, and manifest errors can cause inconveniences When an issue such as this arises we are committed to isolating the problem and fixing it as promptly as possible We have researched the issue and show that we have successfully refunded our customer in March We have emailed our customer directly as they have an out of country phone number.Thank you for bringing this to our attention.Sincerely, [redacted] ***Office of the President

Dear Revdex.com, We have processed a refund request for our customer for the price of the headboard and delivery feeThis will include the taxesThe refund will go back on the Visa card used at time of purchaseSincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of delivery issues and customer serviceI have spoken with Mr [redacted] and have offered to refund money to his accountI have also assured him that if any other problems arise that I would be available to help himThe refund should be reflected on his account within 7-business days if statement is received electronicallyIf statement is received in the mail the refund should be reflected within one to two billing cyclesThank you for bringing this matter to our attentionSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The inferior workmanship is unacceptablePicture NewCouch shows how the durablend was finished before meeting the material under the chaiseLuckily, it is near the bottom of the chaiseNewCouchshows lose thread on sofa topNewCouchshows a blemish on back of sofaAll discrepancies went unnoticed until we removed all the packaging at home.In addition, we were verbally promised a $gift certificate for the inconvenience involving the second failed deliveryNow, I am told such promise cannot be found in the documentationIf the telephone conversations are recorded as they claim, it should not be difficult to find the customer care rep that made such frivolous offerTherefore, we demand the gift certificate.We would be very happy to get back what we paid for the couch, $1125.78, but we doubt the management ability to considerHowever, we demand a refund of the delivery charges, $ Regards, [redacted]