Walking World

Dear Revdex.com,I have been working with this customer to resolve both mattress issues Currently we have both mattresses approved for reselection I spoke with the customer today to inform where we are at in this process.Thank you, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Two of the refund amounts are less than the amount I paid.My payments to Ashely were 1716.89, 1716.89, I have filed a dispute with my bank, USAA, for the debit/MasterCard charges ($and $1716.89) and they have refunded my money since Ashley chose not to do so when I was trying to resolve this with you directlyAt this point I have not received my refund for the American Express charge in the amount of $I am not sure where the and numbers came from Regards, [redacted]

Dear Revdex.com,Please convey our apologies to our customer for the delay in getting his merchandise.We are currently wor [redacted] with our customer on a resolution I have been in contact with our customer and am scheduling an exchange of his bed as well as send a craftsman to his home for restoration of other items.I will be in constant contact with our customer to ensure everything is taken care of in a timely manner.Thank you for bringing this to our attention.Sincerely, [redacted] ***Office of the President

Dear Revdex.com, I have spoken with our accounting departmentThe check was processed on the 8th of this monthIt was then forwarded to be signed and then mailed on the 18th of this month via USPSIf our customer hasn't already received the check she should be seeing it any day nowSincerely, [redacted]

Dear Revdex.com,We received approval of this customers Durablend peeling claim: CUSTOMER HAS BEEN APPROVED FOR IN-STORE CREDIT OF **[redacted] FOR DURABLEND CLAIM ITEM: [redacted] ITEM: [redacted] +MONTAGE +TAXIt appears our customer has already been informed of this and has made their re-selection Please let us know if you need anything further.Thank you, [redacted] ***

Dear Revdex.com, Please convey our apologies for the many inconveniences our customer has hadI have had the pleasure of working with these gentleman since they filed the first Revdex.com complaint and completely understand their frustrationsPlease understand that the service company that handles the Houston area is a third party companyWe worked with management of that company and were able to get Mr [redacted] and Mr [redacted] scheduled at their convenience to have repairs completedI will continue to be available to them both if anything further is neededThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer has had.We have reached out to our customer and resolved her issue We are going to fully exchange our customers table / base This will occur this Saturday, the 22nd I will be following up with our customer directly to ensure a successful new table was brought out to her.Our customer is aware of how to reach me in case she needs anything further.Thank you for bringing this to our attention.Sincerely, * [redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer has had with delivery.We will gladly process cancellations within hours of sale being written without penalty and issue you a full refundIf you wish to cancel your purchase AFTER hours we will gladly assist you with a re-selection onlyThe re-selection much be equal to or greater than the original purchase amountAs a gesture of good will, for the issues our customer has had; we are approving the full return and refund of their sale Currently we have the return scheduled for 05/08/ The refund should be reflected on their account within 7-business days after pick up, if they receive their statement electronically The refund should be reflected on their account, after pick up within one to two billing cycles, if they receive their statement in the mail Thank you for bringing this to our attention.Sincerely, [redacted] ***

Dear Revdex.com,Please convey our apologies for the experience our customer has had.Our delivery teams are trained to handle and install the merchandise professionally We value our customer’s feedback and will thoroughly examine the described events.We have sent a certified craftsman to our customer's home to restore the furniture to manufacture specifications We have been informed that the bed has been assembled using new screws and that our customer should see no further problems.Thank you for bringing this matter to our attention.Sincerely, [redacted] ***Office of the President

Dear Revdex.com,Please convey our apologies for the service our customer has had.We contacted our customer and have informed them we are approving to process the exchange We currently have our customer scheduled for 11/- the soonest date we are getting a new bench from the manufacture We will be happy to follow up with our customer after the exchange has been completed.Thank you for bringing this to our attention.Sincerely, [redacted] ***

Dear Revdex.com,Please convey our apologies for the inconvenience.We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from usThese warranty terms are publicly available through the manufacture's website and can be provided on requestIn accordance with these warranty terms we will gladly make every appropriate effort to restore the furniture to show room quality conditionWe have contacted our customer and are going to be replacing their Entry table as well as restoring their pier light and the side table hinges Thank you for bringing this to our attention.Sincerely, [redacted] ***Office of the President

Dear Revdex.com, Please convey our apologies for the inconvenience of the refund request due to no longer wanting montage for the items that he currently had I have reached out to montage to see as to why the refund was deniedThe customer was still within days and should have got with [redacted] Store to be able to cancelDue to the error madeI have send this over to our accounting department to work on getting this refund approved The customer will be getting a refundof $for the montage refundThis may take up to business days to be completely Thank you for bringing this matter to our attention Sincerely,

Dear Revdex.com,Please convey my apologies for the confusion with the floor model purchase.I do show where we canceled the sale and a refund was processed back to the customers MasterCard on 10/08/ This amount should be available to the customer on their card.Please let me know if this has not been resolved, as I am showing no further action is needed.Thank you for bringing this to our attention.Sincerely, [redacted] ***

Dear Revdex.com,Please convey our apologies for damaged furniture and the delay in processing the discountWe have sent the discount of $to our accounting team to process to our customers Synchrony account.The refund should be reflected on their account within 7-business days if the customer receives their statements electronically If the customer receives paper statements, it should show in 1-billing cyclesThank you for bringing this to our attention.Sincerely, [redacted] ***

Dear Revdex.com, I had the pleasure of speaking with Mr [redacted] this morning and we will be exchanging his table base for himThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the delivery issues our customer experienced.Many of our customers choose to purchase delivery services This service is provided by Home Delivery Link (HDL) directly and is an independently owned and operated company When property damage is caused, we accept claims reported to us within hours These claims are subject to verification before coming to an agreement HDL will be the point of contact for these claims and will also be the ones working this claim.It is important to us that deliveries are performed in a professional manner and to our customer’s satisfaction We have assisted our customer in sending all the documentation to HDL for evaluation The customer will contacted within weeks of reporting the claim to start resolving the damageAs a gesture of good will, we have also offered to refund the delivery fee that our customer has paid and he has accepted the offer We will be following up with our customer on Friday the 31st to ensure our customer has been contacted by HDL.Thank you for bringing this to our attention.Sincerely, [redacted] ***

Dear Revdex.com, Please convey our apologies for the issues our customer has had with furniture repairsI will be contacting our customer 8/to schedule an exchange on their sofa at their convenienceThis will be a new sofa and I will make sure that it has an inspect prep code on itThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer has had.We have gone through great lengths to ensure the product is delivered up to manufacturing specifications We value our customer’s feedback and will thoroughly examine the described events.It appears we have made exchange attempts of the recliners Per my conversation with our customer, if they were still not happy with the recliners, after the May 16th delivery, they could re-select (pick different furniture) I advised how this works and gave my direct contact information if they should need any further assistance.Thank you for bringing this to our attention.Sincerely, [redacted] ***Office of the President

Dear Revdex.com,Please convey our apologies to our customer for any warranty confusion.For one year after delivery, we will repair furniture that is deemed structurally defective by manufacturing standards, without charge The limited warranty applies only to the furniture that has received normal in-home use and proper maintenance Defects resulting from abuse, alteration, amateur repair, fire or negligence are not covered under the limited warranty, nor does it cover the aging and wear which takes place during useOur customer has had the furniture in their home for months, before reporting any damages Our trained Master Craftsman went to our customer home and determined this is not a manufacturing defect We stand by our decision based on these findings As a gesture of goodwill, we agree to cover half the cost of labor with the customer Our customer has declined the offer Thank you for bringing this to our attention.Sincerely, [redacted] ***Office of the President

Dear Revdex.com, Please convey our sincere apologies for the inconveniences our customer is havingWe completely understand how frustrating this issue may be however we can assure you that our warehouses are completley free of bed bugsIt would only take one infected piece of furniture to infest our entire warehouseCimex lectularius are unable to survive in an enviroment without a hostBed bugs "hitchhike" very easily and can come into a home via luggage, clothing, petsThey can even come in when people have visitors over, on clothing, purses etcThank you for bringing this matter to our attentionSincerely, [redacted]