Walking World

Dear Revdex.com, I have reached out to our customer and will be assisting her to get these items resolvedThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com,We informed Ms [redacted] we would be glad to help regarding the damage to her home I sent her the following information to start the process:----From: [redacted] Sent: Friday, January 01, 2:PM To: [redacted] Subject: RE: RE: RE: Reschedule furniture deliveryAccount number [redacted] Ms [redacted] ,I have gotten with our executive team and agree that we will assist with the in home damage You stated it was paint on the floor? Is this correct? What we will need in order to resolve your in home damage is for you to send us two estimates of the cost it would take to restore your home We will review these estimates and inform you which company we would like to move forward withAt that point in time you will pay for the repairs and we will reimburse you once we get the notification that the repairs have been completed Once completed, we will need a copy of the receipt showing paid so that we can reimburse the cost to you------We attempted to exchange the dresser, however it had a small damage, and the customer refused we will continue to try and exchange the dresser and mirror I have included a photo of the delivery attempt.We are assisting the customer with each complaint she has We will continue to do so until everything is resolved.Thank you, [redacted] ***

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with delivery delaysOur customer has been working with members of our staff and will be getting his exchange entered and scheduledThank you for bringing this matter to our attentionSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I was not given a serial number for two out of the pieces of Durablend furniture I purchased If this serial number is so important, why doesn't Ashley Furniture capture this important information? I have the original paperwork I did not remove the serial number from any piece of furniture!!!! My next step is to contact a local television station to air my complaint for all the world to see! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: it needs to be forwarded to the correct store Sincerely, [redacted] ***

Revdex.com:I [redacted] accept Hill County Holding, LLC dba Ashley's Furniture Homestore offer for a refund on the sofa and table setI acknowledge that refund does not include the chair and 1/with ottoman, I purchased I am requesting Ashley Furniture Homestore provide me a letter stating they have granted me a refund for the sofa and table set The total amount of refund should be also included in the letter I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Good afternoon, We have services scheduled for our craftsman to restore dresser and dining room side chairs to showroom quality and we are also exchanging the dining room table top, armchairs and queen size headboard, footboard, and rails We will be in touch with the customer after this to make sure they are pleased with the outcome! Thanks! [redacted] ***

Dear Revdex.com,We have contacted this customer and are offering a refund of the delivery fee; plus tax We are also offering and exchange of the box spring Our customer accepted this offer.Thank you for bringing this to our attention.Sincerely, [redacted] ***

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with customer serviceI had the pleasure of speaking with Mrs [redacted] regarding the issues she has hadThe restoration to her table leaf was successful and I offered her compensationShe also has my direct contact information should she have any other concernsThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com,We have reviewed this issue again and as a gesture of goodwill, there are two options we can pursue to resolve our customers issue We can order the parts for the chairs, as stated before, or we can exchange the chairs The customer did not inform us of any manufacturing defects with the table within the allotted hrs after delivery Thank you for bringing this to our attention.Sincerely, [redacted] ***Office of the President

Dear Revdex.com,Please convey our apologies for our customers experience.We understand there has been confusion regarding returning this sofa We would like to approve the return and refund of our customers sofa.We have keyed the return The customer can bring the sofa back to the Clackamas location where picked it up The pick up hours and days are Tuesday through Saturday 11-5.If our customer has any questions, he can contact us directly at ###-###-####.Thank you, [redacted] ***

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with furniture qualityI have reached out to our customer and let him know that I am re-opening his claim for himI will follow up with him once I have a responseThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with their foundationsThe [redacted] is produced by [redacted] In an effort to help the consumer, their customer service department would be the associates to contact to correct any mechanical issues [redacted] Please ensure the consumer has their serial number prior to calling The customer service associate will request the serial number prior to diagnosing the issuesThank you for bringing this matter to our attentionSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: We received a confirmation text from Ashley Furniture confirming a delivery time between 2:30pm and 5:todayHowever, furniture has yet to be delivered and it is now 5:40pmWe have wasted an ENTIRE afternoon today waiting on a furniture delivery that was confirmed between 2:30pm and 5:30pmThis is in additional to all of the other days we have wasted waiting on furniture from AshleyWorst customer service we have ever dealt withWe want/demand compensation for time wasted, especially for todayCompletely unacceptable Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I find that this resolution is satisfactory to meHowever, I do find it troubling and frustrating that I had to go through this much effort to get a resolution Regards, [redacted]

Complaint: [redacted] I am rejecting this response because the couch is defective and they need to replace it They agree it is defective I didn't receive a serial number on the couch or on one of the recliners There was a serial number on one of the recliners If this serial number is so important, Ashley Furniture should have it in their database Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: So since the delivery team screwed up I'm suppose to inherent their mistakes of mishandling furnitureThis is by far the worst justification for passing damaged furniture to a customerIf you bought this desk cash out of your hard paying money you would want EXACTLY what you paid forMy expectations was this desk would have a much less noticeable flawAs a graduate student working on a degree in mechanical engineering I understand when you have a crack ESPECIALLY in leather the crack will grow when a stress level is reachedSince leather has a constant K1C property, there is always potential for the crack to reopen up depending on the stresses in the desk I will argue my case to a judge and explain this when we go to court seeing how you expect me to just roll over and accept your $in store credit which by the way will never be usedIf having cracks in leather is considered manufacturering standard I am most certainly anxious what the Revdex.com thinks and what a judge would say Regards, [redacted] ***

Dear Revdex.com, Please convey our apologies for the inconvenience of warranty issuesI had the pleasure of speaking with Ms [redacted] regarding the issues she is having with her mattressWe do have a plan of action and I will continue to follow up with her until the issue is resolvedThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com,We do apologize for all the customers issues they have hadI will put in a refund request for the amount of the Lamps which will be $+taxAt this time that is all that can be approvedThe customer has also been working with another representative in Customer Relations in regards to all the problems she has encounteredFrom the notes I see the customer now lives out of stateI will be putting the refund to the customer todayIt does take 10-days to be processedIt will be returned to the way they financed, SynchronyThank you,

Dear Revdex.com,We have submitted this claim to the manufacturer - Ashley Furniture Industries in Arcardia, WA Our franchise cannot process any claims until we get the approval from them Regarding the staples coming off, as stated previously we can schedule a craftsman to come out and re staple the sofa We can have a craftsman out on 04/01.Thank you, [redacted] ***