Walking World

Dear Revdex.com,We have attempted to reach our customer multiple times, but have had no response at this time Please let us know if our customer contacts you again with additional contact information.Thank you, [redacted] ***Office of the President

Dear Revdex.com, Thank you for bringing this matter to our attentionI have gotten with our order management team to see if we can rush this customers exchange for herOnce I hear back from them I will follow up with our customer and schedule accordinglySincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: On July I received a call from Ashley stating I would know the date the repairs to my home by the end of the day Since I did not hear from them I assumed the company had no desire to make the repairs to my home On July my builder Centerra was here on another matterAfter surveying the damage he indicated they would make the repairs on the spot On July Ashley called and asked if I had been contacted concerning the repairs, I responded no Later that day someone finally called with a repair date, Aug Reference the gesture of good will, as of today, August it has not been received I should not have had to wait almost two months for the repairs to be done As much as I liked the sofa, it now serves as a reminder of the horrible way I have been treated Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Ashleys tech, [redacted] came to inspect the bed this morningHe was very respectful and acknowledged there was issues with the bedHe said we should get a response back from Ashley regarding the baseToday PM [redacted] from Ashley corporate calls about today's report and said they were going to reach out to the Manufacturer, which I then stated the manufacturer has already come and claims the bed is up to spec, when in all due reality isn'tApparently the company that came to inspect the bed was not from the manufacturer but a 3rd party company called US QualityKiim "the manufacturer" was not apologetic nor cooperating at all when I spoke to her lastShe repeatedly told me the bed was and had to go by what their tech report saidBecause of the hassle and constant phone calls & uncomfortable sleep we ask that the whole order/product be picked upWe wish to not do business with such company that will not stand by their product and acknowledge defectsThis whole ordeal has truly been a disaster since our first communication with them starting March 10thI have s*al health issues and this particular situation has caused stressAgain, we ask that all items including base, mattress, dresses mirror,headboard/footboard, nightstand be picked up and refunded the whole amount back including delivery to our Ashley credit card as soon as possibleThank you Revdex.com for your attention to this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I would like to add that customer service at Ashley Furniture does not care about their customers - POOR CUSTOMER SERVICE I had to complain many times for something as simple as slats for my new bed and drawers handles It's very frustrating especially I had already paid almost $1,cash Also, if the handles are going to be express mailed, why is it taking so long Ashley Furniture takes their time to resolve issues This needs to be added to their reviews in hopes that no one else has to deal with such poor customer service and shipping problems At least let others know what to expect when buying something from Ashley Furniture Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I am not sure what Ashley means by "just in time," but it clearly does not mean "deliver when promised." The facts are

Dear Revdex.com,Please convey our apologies for the inconvenience of delivery damages and lack of communication.I have attempted to contact Mr [redacted] to resolve open issuesHe was given my direct line on voicemail and we will continue to follow up with him until we can fully restore the furniture to show room quality condition as well as a delivery fee reimbursement.Thank you for bringing this matter to our attention.Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the delay our customer experienced in receiving their furniture.We have gone to great lengths developing the best “just in time” ordering systems possibleThese systems provide our customers with the most accurate merchandise availability predictions for delivery or pickup that can be provided It is unfortunate that the manufacture supplies and availability do sometimes change beyond our own control The furniture was delivered on the 5th We have attempted to reach our customer, but have not been successful yet We will continue to try and reach our customer.Thank you for bringing this matter to our attention.Sincerely, [redacted] ***

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with delivery delaysWe have gone to great lengths developing the best "just in time" ordering systems possibleThese systems provide our customers with the most accurate merchandise availability predictions for delivery or pickup that can be providedIt is unfortunate that the manufacture supplies and availability do sometimes change beyond our own controlMrs [redacted] has received all of her furniture and was offered a $loyalty card which she acceptedI will also be processing a refund in the amount of $to be put back on her debit cardThank you for bringing this matter to our attentionSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The online system is only allowing me the opportunity to accept or decline but not to update I have emailed the business as they requested but have not heard back yetHow do I put this on the complaint record? I am not ready to accept or reject yetI just need a return email or call from themPlease adviseThanks in advance [redacted] ***, CSP

Dear Revdex.com,Please convey our apologies for the difficulties our customer has had.We agree that furniture should be free of material manufacturing defects when received from us We are constantly working to develop and maintain the best customer service standards in our industry Our management is charged with a great responsibility and empowerment to help resolve issues as they arise It is very important to us that our employees provide clear honest communication and set realistic expectationsWe have contacted our customer and informed we will gladly exchange the damaged pieces, as it was reported within the approved amount of time for delivery/manufacture damages We are scheduled to bring out the new furniture on 08/20/as well as pick up the damaged furniture at the same time.Thank you for bringing this to our attention.Sincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the agony this mattress situation has caused our customer We have researched the issue with the credited amount It appears the customer initially paid for the mattress and foundations, however a partial refund was applied due to issues they had; the refund was applied the customers Synchrony Financing account Causing the only amount received for the mattress to be to be We will only credit which, after their refund is all we have for the mattress and foundations.Thank you for bringing this to our attention.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Yesterday I waited at home for my delivery and I’m still missing items. This company has done... nothing to solve this issue and everytime I call, the associates have an attitude. My kitchen table was delivered scratched up as well. I spent too much money in this store to have this experience. I guess all Ashley’s furniture cares about is their sales. Regards, [redacted] ***

Dear Revdex.com,Please convey our apologies for any inconvenience our customer has experienced.We are constantly working to develop and maintain the best customer service standards in our industryOur management is charged with great responsibility and empowerment to help resolve issues as they arise It is very important to us that our employees provide clear honest communication and set realistic expectationsUnfortunately we are sometimes faced with unpredictable logistical short falls that impact merchandise availability, our delivery/pickup systems, or our communication efforts We value our customer’s feedback and will thoroughly examine the described events We are attempting to reach the customer directly to resolve.Thank you for bringing this to our attention.Sincerely, [redacted] ***Office of the President

Dear Revdex.com,Please convey our apologies for the confusion with the color of our customers furniture.Our customer service has been working with this customer and has set up for an exchange to be delivered on 10/13/15.Thank you for bringing this to our attention.Sincerely, [redacted] ***

Dear Revdex.com,I have returned our customers call to discuss her experience I will continue to try and reach out to our customer to discuss this matter.Thank you, [redacted] ***

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with furniture damageWe have had one of our Master Craftsman go to our customers home to inspect and restore (if possible) their tableThe Craftsman determined that the scratches on the table were due to accidental damage and not manufacture defectThis would be something that [redacted] should coverI have attached pictures of the table and the [redacted] coverageOur customer can call [redacted] and [redacted] can assistThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer is having.We proudly sell Montage Furniture Service (MFS)’s protection plans to our customers with their approval To help our customers understand MFS coverage brochures are available at our front counters We do not set the coverage or approve claims for MFS protection plansThis service is provided by MFS directly and is an independently owned and operated companyFor questions about their coverage or claims please contact them at ###-###-####Once furniture covered by MFS protection plan is delivered, only MFS can cancel the service per their terms and agreements While these services may not benefit every customer, many of our customers have reported that they are very happy with the services provided by MFS We also have a manufacturing warranty, which is through us, Ashley Furniture Home Store This is a year warranty After year we have a limited frame warranty for up to years I have tried to reach this customer, however the line listed only gives us the message "not accepting calls right now" We will continue to try and reach our customer Please let us know if our customer contacts you again with additional contact information.Thank you for bringing this matter to our attention.Sincerely, [redacted] ***

Dear Revdex.com,Please convey our apologies for the damaged furniture.Our records indicate on 03/29/we approved for a return and refund On 03/30/the pick up was completed and $and $was sent to accounting to be refunded to the customers VISA card Customer also had $ financed with RAC acceptance financing We have sent the funds to RAC as well.We spoke to the customer again on 03/31/and informed the refunds had been sent to the proper departments / accounts to be refunded.This issue is resolved.Thank you, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I was told that the earliest date I could get the correct sofa was the 22nd and now it's the 30th? That is completely unacceptableI was unaware that it was a common business practice to lie to a consumer and take their money without providing a productEither provide compensation or issue a full refund for the sectional because by the time the 30th comes the "new" delivery date will be February 20th Regards, [redacted]