Walking World

Complaint: ***
I am rejecting this response because: I have not received any refund yetAshley Furniture has contacted me and claims they are working on getting me a refundI have heard this from employees to date without results
Regards,
*** ***

Dear Revdex.com,I have left a message for this customer to contact us regarding their account I do see all merchan

Dear Revdex.com,We have reviewed the customer's situation and we have just received the approval for his loveseat. This approval is for the loveseat only. We show we are receiving the loveseat next week and can schedule delivery for 04/19/We have sent this information to the customer for review.Sincerely,*** *** ** *** ***

Complaint: ***
I am rejecting this response because:I have tried to call Kris back at *** *** *** several timesThere is no voicemail; the phone just rings constantlyTried again this morning and received a message saying the number was busy and I should try again at a later time
Regards,
*** ***

The consumers address is in San Antonio We do not have a store in San Antonio I tried reaching out to her and was unable to locate in our system under her name If she has a sale order number, I can better reference the situation

Dear Revdex.com, The customer and I have agreed upon the return of her mattress for a full refund on 4/25/and she has also been issued a $in-store credit that she can use in addition to her current in-store credit that she has. She is pleased with our outcome and she is aware that I will remain in contact with her to ensure her return is successful. Sincerely, *** ***

Hello, We do apologize for the inconveniences you have had as well as the miscommunication we have had on your requested delivery dateAs of 8:30pm on 1/the order has been scheduled to 1/27/18, the time frame for the delivery has not yet been updatedOnce our routing department has
completed the routing in your area they will give you either a call, text, or email about your time frame. Thank you, ***

Complaint: ***
I am rejecting this response because:
Ashley has my cell phone on file and they have my email on fileNo one from Ashley has attempted to contact me in recent daysBefore I left on vacation I was once again assured of a n july deliveryThey told me the mattress was in stock so as to avoid another screwup Please have Ashley just cancel the finance account and disregard the fact that I ever considered them for businessThey can come and get there defective mattress on any Saturdayif they are having difficulty finding my cell number have them talk to their delivery folksThey have it
Regards,
*** ***

Dear Revdex.com,Please convey our apologies for the confusion in coverage.We have contacted our customer and are currently reviewing the issue We will be working our manufacture to determine the options available.We will be contacting our cusotmer within a week to review the options available.Thank
you for bringing this to our attention.Sincerely,*** ***

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had. Our customer has been working with our agent *** to resolve this issue. Thank you for bringing this matter to our attention. Sincerely, *** ***

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with billing concerns. I had the please of speaking with Mr*** and he explained the situation to meI will be meeting with our finance director and seeing what we can do to remedy this
situation. Thank you for bringing this matter to our attention. Sincerely, *** ***

Good afternoon, We have received the below complaint and will be reaching out to further assist once researching. We will be in touch. Thanks, *** ***

Complaint: ***
I am rejecting this response because:
HDL may be a seperate entity, but Ashley Furniture HomeStore Customer Care has promised me a 5*% refund of the delivery fee (which was paid to Ashley and would need to be handled by Ashley)Also, the customer service representatives that I have been working with to Ashley to get the damage verified and fixed have never mentioned anything about an outside company beyond hiring out a contractor to do the workMy main contact has been *** *** whose AFHS extension is ***I find this attempt at passing the buck both transparent and disappointing.
Regards,
*** ***

Dear Revdex.com,Please convey our apologies for the error in delivery address.We have reached out to our customer and have them scheduled for this Thursday, the 20th We are delivering to his home address We have also removed the delivery fee so our customer will not have to pay to have his
furniture brought out.Thank you for bringing this to our attention.Sincerely,*** ***

Dear Revdex.com,Please convey our apologies for the delay when trying to reach customer care and in getting the recliner exchanged.We support the limited warranty provided by the furniture’s manufacture and agree the furniture should be free of material manufacturing defects when received from us. We value our customer’s feedback and will thoroughly examine the described events.We are exchanging the recliner for our customer This has been scheduled for Friday September 04, The customer has been informed and has my personal contact information.Thank you for bringing this to our attention.Sincerely,*** *** ** *** ***

Revdex.com:
We have , in fact received our furniture , defect free on the 4th deliveryAlthough we do wish further competition sation was available, I appreciate the outreach from msCherylI hope this office looks into their customer service staff and provide better trainingI really hope they look into the reasons for the managers at the store behavior and lack of assistance post purchase KNOWING there was a problem and after a couple of requests for a call backOne last thoughtAt no point ever should a customer be told there is nobody higher to speak toI was cut off several times by the manager in customer care and it took a Revdex.com complaint for somebody to listenThank you *** for attempting further compensation, we appreciate your prompt assistanceCan I suggest that all delivery personnel have shoe covers available? I now have had sets of dirty boots on my BRAND NEW carpet
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because this has become the typical response that I have received from Ashley's over this entire ordeal. To deny, deny, deny. They denied that there was ever exchange of my sofa for a new one. They denied that there was a confrontation by one of their delivery men and me at my residence in which my safety was at risk. They have denied that there was ever a scheduled time of delivery for my goods. They denied they had ever spoken to me on several occasions. I was promised a "large gift card to compensate for the hell that Ashley's has put you through" by the customer service manager in the store, *** when I had to return to the store to prove that I actually lived at the residence that I had been for the past months. I want this company to show me, as a former customer, that they truly are sorry about being lied to by customer service, delivery service and store management and now corporate headquarters.This continued "brushing under the carpet" is not righting anything. These actions should never happen to any customer at any store
Regards,
*** ***

Dear Revdex.com, Please convey our apologies for the inconveniences that our customer has had with delivery issues. I have attempted to reach our customer regarding the exchange he is receiving tomorrow to let him know that I have personally gone out to our warehouse to inspect his table as well
as speak to the gentleman that prep for deliveryI have emailed him pictures as wellAfter delivery tomorrow I will follow up with him. Thank you for bringing this matter to our attention. Sincerely, *** ***

Dear Revdex.com, I have had the pleasure of speaking and working with Mr***. I do have a Craftsman scheduled to go inspect the loveseat with instructions to let me know what items need to be ordered to restore this pieceThis will be at no cost to Mr***. We apologize for any
inconveniences this has caused and thank you for bring this matter to our attention. Sincerely, *** ***

Dear Revdex.com,Please convey our apologies for the peeling DuraBlend.We have obtained the approval / exception from the manufacture to credit our customer in full for the loveseat and sofa. ORIGInvoice #***ITEM #4260196 DBL REC LVST $845.49ITEM #4260147 2ST REC PWR
SOFA $889.99MONTAGE $279.95+ TAXWe have attempted to reach the customer yesterday morning and afternoon, with no success, however we have left detailed messages explaining the approval We will have to pick up the items so they need to keep them in order to obtain the creditThey have days to reselectCustomer may go ahead and re-select to anything in the store as well. Thank you for bringing this to our attention.Sincerely,*** ***