Walking World

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with furniture damage. I have reached out to our customer via voicemail and emailI was able to meet with our Master Craftsman and share pictures of the damaged dresserOnce contact is made with our
customer we will be able to resolve this issue for them. Thank you for bringing this to our attention. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
the sofa was picked up on 12/28/16! Ashely Firniture has been told this times and I signed when it was picked upThe truck drivers can also verify this
Regards,
*** ***

We have been in contact with the customer in regards to getting a resolution we will be replacing the bases for the customer along with getting the customer the slats that are needed due to we will be picking up the bases she currently has

Dear Revdex.com,Please convey our apologies for the delay and error with the parts the order.Im showing we ordered another motor and it was received on 08/and we have a craftsman scheduled for 08/18/15.We will call and follow up after the appointment.Thank you for bringing this to our
attention.Sincerely,*** ***

THank you for bringing this to our attention and will be looking into the request(s) made and will get back to you shortly. Thanks,***

Complaint: ***
I am rejecting this response because: I am not interested on another discontinued furniture. Therefore I should get my money back. I will no longer accept the credit due to lies, and excuses, and intimations from Ashley FurnitureI will move forward and take this issue further to small claims.
Regards,
*** ***

Dear Revdex.com, Please convey our apologies for the inconvenience of the delay on the items the customer purchaseAt this time the items are delay from the manufacture until 4/8, then we have it schedule to be transfer to the store on 4/so the customer can pick up from the storeWe transfer to
the store once a weekWe do apologize for the delayI will contact customer when the it comes in Thank you for bringing this matter to our attention Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, claim is already.on file with the business and pictures and doc's submitted already.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have playedphone tag with *** at the President's office for the past four daysI wentinto the home store located on N on Saturday to reach a resolutionHowever,it is Thursday and I have not heard anything from the home store where I madethe purchaseI have made four trips to Ashley Furniture in regards to thisissue that started on March 11, I feel there is no excuse for the lack ofcommunication that has been exercised throughout this entire processI amstill without a bed and this is just ridiculous and I continue to hold faith ina company that disregards me as a customerI have made reselection twiceIhave came in to speak with someone in regards to this issue on variousoccasions and I am still hereI have just been in an utter disbelief becausethere is no way a company can be okay with treating their customers in such amannerI came into the home store and spent over $and I feel like afool for trusting that a company could and would behave in such a mannerIjust wanted my furniture and I have waited on this moment on four different occasions.I was to receive my furniture on 4/11/however, the truck broke down andthat was another delayfinally received my living room set on 4/12/butthere was no bed included in the deliveryWent back to the Home store on4/16/2015, and was promised a delivery for the 18th of AprilReceived twophone calls, one stating that I would need to come in and reselect, and anotherfrom a delivery driver that stated my items were out for deliveryHowever,after waiting two hours I called back times without him answeringThe finalcall he answered and then apologized that my order was not on the truckNow, Iinformed him when he first called that I received a phone call and that I wastold to come out and reselectHe stated that was on the way and that someoneneeded to be thereThis honestly has been a nightmareI came out andreselected on 4/3/and I still awaiting a refund that was only suppose totake two weeks to sent out to meI could go on and on because this has been aheadacheI will state that *** and *** in Customer Service were very niceand understandingHowever, the initial salesmen *** who is a manager neveronce offered an apology or even tried to assist me with my issueI am prettysure that their commissions have been paid, but here I am still stuck without abedroom setI just want this to be overIf I request a refund I am still inthe same predicament and that is stuck without a bedI have a little over $800still with Ashley furniture, and when I went in on 4/18/to reselect for asecond time the Floor Manage made me feel as if I was a problem until I askedher if I need to move while she spoke with Customer Service in regards to myissueThere was a bed that I selected that was a set and I asked for my inconveniencescould she offer me the set at a reduced rate and she said noI did not argueshe gave me the bed at a reduced rate and I took the dealHowever, that wasSaturday and I was promised a phone call on Monday from the store due tomanifest showing that I still was on the list for a delivery, and that oncethat came off my bed would be delivered and that someone would be in contactwith meOther than *** I have heard nothingI will like to note that I amseeking other consumer affairs that can also be of assistance in this battlethat I am having in regards to merchandise that I have paid for almost twomonthsMy sell was dishonest from the beginning and I still being givendishonest serviceMy first time purchasing from Ashley was in and it wasnothing like thisI am a repeat customer, however after the closure of thesefindings I will never ever return to such a disorganized companySleeping onmy brand new living room set because I have been without a bed since 4/11/2015.I suppose that is fine to company that already has monies in their pocketsIwill tell all my family and friends to not purchase from AshleyAfter I madethis purchase and my nightmare began I saw that there are many customers withthe very same compliantI just find it ludicrous that no one caresBut I willsay thank you for making my furniture purchase one of the most horribleexperiences ever

Complaint: ***
I am rejecting this response because: tley have failed to resolve the error that the salesman made. By which he sold us the wrong mattress that we had chosen. As far as Ashley trying to contact me. As far As my phone message I have no message left if for any reason I have failed to answer the phone. One last point that I had failed to mention was that last year we had purchase the identical mattress from Ashley store but was in queen size We wanted to upgrade to a better mattress which we had chosen because the identical mattress did not provide sufficient support for our bodies
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have reviewed the response made by the business in reference to complaint ID ***, and will believe the resolution upon completion NOT beforeI have heard empty promises from Ashley Furniture and will not believe or refer to it as resolved until it has been completedSecondly, this proposed solution does nothing about the poor customer service, or misleading information regarding the difference in delivery fees or the time spent away from work or while on customer service hold.
Regards,
*** ***

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had receiving their refund. Two checks have been processed for our customerCheck #*** for the amount of $and check # *** for the amount of $108.25. Thank you for bringing this matter to our
attention. Sincerely, *** ***

Dear Revdex.com,Please convey our apologies for the inconvenience of damages and delivery issues.I have called and left a message for Ms*** to discuss the issuesI will seek approval to refund both delivery fees.Thank you for bringing this matter to our attention.Sincerely,*** ***

Dear Revdex.com, I have scheduled Mr*** for an exchange on the canopy rails for his bed and have placed an inspect code on them to be done before deliveryI have also scheduled a Craftsman to go install the new drawer and glides on his chestThis should resolve our customers issuesThank you for bringing this matter to our attention.Sincerely,*** ***

Dear Revdex.com, I had the pleasure of speaking with Ms*** yesterday afternoonI have provided her with my personal contact information and will be working exclusively with her to make sure she is taken care of. Thank you, *** ***

Hello,On certain orders and during certain sales we do offer a day price match option, so the customer can have the sale going on if it is better than the sale that went on when they were in the storeThe sales that are excluded from this option are sales that are financed by companies such as
the one the customer used, Smart Sales and Lease.According to the finance agreement that the customer signed at time of purchase changes in the price of the sale, such as price matching or reselection, is not available.I have attached the agreement to my response the information can be found in two areas, both of which the customer has signed in agreement to the terms and conditions listed. "Ashley Furniture HomeStore Terms and Conditions" page 8, which reads:"Financing - If you have selected to finance your purchase with Regional Management Corp, Smart Sales and Lease, or Acceptance Now, it is a requirement to accept one complete delivery for your purchaseIf your merchandise is delayed, you will be notified as soon as possibleIf you would like to make any changes to your purchase prior to delivery, you must return to the store location. All sales financed though these lenders are ineligible for the day reselection and any advertised price match guarantee." Located within the lease agreement section 22, page 6, reads:"Amendment/Waiver - This lease cannot be amended or changed unless both parties agree to such amendment in writing and signed by each partyThe failure of Smart Sales and Lease to enforce portion of this lease does not render that any other portion of the lease is unenforceable or limit any party's right to enforce or compel strict compliance with every provision of the lease."We are unable to make any changes to the total price on the customers sale, as the customer has signed in agreement to. Thank you,***

Dear Revdex.com, Please convey our apologies for the inconvenience of the items coming apart I will be calling the customer in regards to the problem and getting pictures to see what we can do for the customer Thank you for bringing this matter to our attention
Sincerely,

Dear Revdex.com,Please convey our apologies for the difficulties our customer has had.We agree that furniture should be free of any manufacturing defect upon arrival We also agree that accuracy and efficiency is a top priority.Our local store has assisted the customer in getting the correct
merchandise to resolve her issue The delivery is currently scheduled for the 16th We will be following up with our customer to ensure everything gets resolved.Thank you for bringing this to our attention.Sincerely,*** ***

Dear Revdex.com,Please convey our apologies regarding our customer's rug and her experience with Customer Care.Accessories are shipped directly from the vendor
to our customer’s home via UPS or FedEx Ground.
We agree that furniture should be free of material manufacturing defects
when received
We have reached out to the vendor of this rug to see what we can do to assist in resolving this issue We are currently waiting on a response from the vendor so we know how to proceed.Once we have the directive, we will be able to assist swiftly.Thank you for bringing this to our attention.Sincerely,*** ***