Walking World

Dear BBB,We have sent our customer the shipping labels to send the rug back to the vendor. We have also emailed her the shipping labels in case she doesn't receive them in the mail. Thank you, [redacted] ***

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with their furniture qualityI spoke with Ms [redacted] and we do have her scheduled for a return and full refund due to all the issues she has hadI will follow up with her after pick upThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com,Please convey our apologies for the experience our customer has had.We have gone to great lengths developing the best “just in time” ordering systems possibleThese systems provide our customers with the most accurate merchandise availability predictions for delivery or pickup that can be provided It is unfortunate that the manufacture supplies and availability do sometimes change beyond our own control We [redacted] gladly process cancellations within hours of the sale being written without penalty and issue our customer a full refundIf our customer wishes to cancel their purchase AFTER hours we [redacted] gladly assist them with a re selection only The re selection must be; equal to or greater than the original purchase amount As a gesture of good ***, we have reached out to our customer and offered 1/off the cost of the sofa due to the issues our customer has had Our customer has declined the offer, however this is the only offer we have to compensate our customer We [redacted] not refund our customer, as it is outside of our policy.Thank you for bringing this to our attention.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:All,I received your email with [redacted] 's response but have rejected it [redacted] did set up another delivery, this was my 5th for the same item, but the delivery was unsuccessful as the King Bed that I purchased will not hold my King MattressesI personally contacted [redacted] and she told me she will get this straightened and will contact me with resolutionShe did not offer a compensationI have not heard from her again.The Houston store contacted me on Friday, 9-2-16, twice, stating I needed to go purchase a different set of box springsI purchased this King Bed without any disclaimersThis purchase was NOT a "as is" or "at purchaser's risk" [redacted] , from Houston Store, said I needed to go in and pick another bed for an exchange and the night stands were not included in this exchangeI told her why would I make an exchange that would lead to a mis-matched bedroom suite? I purchased a suite as a matching setAnd what happens if there's not a suite that would go with my existing furniture? I just want a scheduled pick up and have my store account creditedShe was going to speak to the Manager and call back; but didn't.This purchase was on July 10, My bed was to be delivered on August 11, It will be a month soon without having my purchase completed or receiving credit on my store accountI am the one who keeps contacting Ashley's Furniture trying to resolve this but no one wants to help unless I purchase more from themI don't understand why a business would treat a Consumer like thisI have also contacted the FTC and filed a complaint with them as wellAshley Furniture took my money, all I have now is a voice Regards, [redacted] ***

Dear Revdex.com, Mr [redacted] purchased his sofa 09/06/We provided a courtesy repair to fix spring clips and our Craftsman stated in his report about the back frameWe have also offered our customer a $loyalty card for all of the inconveniences he has hadOur Craftsman has also stated that the frame damage was customer damage and not manufacture damage (see attached)At this time Mr [redacted] will be responsible for labor chargesAshley Furniture Industries, Incwill pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Ashley Furniture Industries, Inc., or a repair center designated by the Customer Service Department of Ashley Furniture Industries, Inc., at no charge to the original retail purchaserAfter one year from the date of purchase, the frame warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costsThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com,We have credited our customer $already to Synchrony, as well as $which is part of her box spring refund (part went towards her bunkie board $64.95) We are currently working with our accounting team for 10% off the bunkie boards which equals $and the remaining delivery fee of $as well as the remainder $for the return of box springs Currently our accounting team is behind and this is taking longer than anticipated We are refunding our customer fully (a total of $845.28) for everything she is owed.Thank you for bringing this to our attention.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Have you received any reply from the business by Febr. 12, Monday? As they stated to reply by this date?Regards, [redacted] ***

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with furniture damage and customer serviceI have reached out to our customer and look forward to helping her outI will submit a claim for her on her furniture and once I have received that credit I will contact our Consumer Affairs department and have her credit transferred to a franchise in her current areaThank you for bringing this matter to our attentionSincerely, [redacted]

Dear Revdex.com,Please convey our apologies for delay in our customer refund.I am currently investigating the issues this customer has presented with receiving her refund It is very important that our employees provide clear, honest communication and set realistic expectationsThough extremely rare, clerical errors, such as number transposition, data entry mistakes, and manifest errors can cause inconveniences When an issue such as this arises we are committed to isolating the problem and fixing it as promptly as possibleWe use a number of technological, inventories, and generally accepted accounting practices as safe checks to help ensure that our customers are refunded correctlyI will be contacting the customer directly to inform of the refund status Thank you for bringing this to our attention.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Ashley has failed to call back as promised Regards, [redacted]

Dear Revdex.com,Please convey our apologies for the damaged chair.We agree that furniture should be free of material manufacturing defects when received from us We spoke with our customer on 09/11/and agreed to an exchange Currently the exchange is scheduled for 09/23/2015.Thank you for bringing this to our attention.Sincerely, [redacted] ***

Thank you for sending this to us and will be reaching out to the customer to assistThanks, [redacted]

Complaint: [redacted] I am rejecting this response because I have not heard from Ashley Furniture and will not except any amount unless it is to payoff the full balance including all late fees and interest charges to my accountWhen Ashley Furniture states in writing that they will payoff the full balance amount including the late fees and interest charges I will except the offer As I stated earlier, I don't think I should have to pay any of the late fees and interest charges on a charge that should have been refunded immediately after I returned the items to the storeThey had months to process the refund to my account and refused to help resolve the issue until I made a formal complaintI made payments to keep my account in good standing but they still did nothing to resolve the issueAgain, It is Ashley Furniture's responsibility to pay the full refund including all late fees and interest charges and I will not except any offer until that is understood and in writing Regards, [redacted] ***

Dear Revdex.com,This customer did purchase with us in March of Looking at the account it would seem the customer financed through RAC at the timeRAC is now AcceptanceNowThat could be why there is something on their credit report from AcceptanceNowThank you,

Dear Revdex.com,We have filed for an exception to be made on 09/23/ This process typically takes 1-weeks We can contact our customer once we have the decision.Thank you, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Dear ***, Yes, I would like to reject the offer of the Ashley futniture to pay half the labor cost. Because I firmly believe that the defect is related to the manufacture than to the use or the ageing. As per the one year manufacture warranty policy, I want them repair it . Regards, [redacted] ***

Good morning,The customer has been delivered all items successfully and a message has been left for our customer to please call back so we may discuss compensation.Thank you

Dear Revdex.com,Thank you for making us aware of our customers update The purchase has been fully refunded The refund of $did complete processing 4/13/15, business days after the merchandise was returned on 4/7/ We recommended that our customer contact her financial institution if she feels there is a discrepancy with her account While designs may match, many dining room table tops and bases are sold separatelyThe table top’s base was not purchased, so none was scheduled for delivery An itemized list of what was purchased was provided and signed It’s unfortunate that this was not discovered to be an issue by any party involved until the delivery arrivedOur customer was dissatisfied and so we agreed to return and refund the purchase This has been completed We value our customer’s feedback and will thoroughly examine all of the described events.Thank you for bringing this matter to our attention.Sincerely, [redacted] Office of the President

Dear Revdex.com,Please convey our apologies for the inconveniences that our customer has had.Ms [redacted] is currently working with our agent [redacted] concerning this issueI have forwarded this complaint on to her and she will continue to work with this customer.Thank you for bringing this matter to our attention.Sincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with refund delaysI spoke with our accounting department and our customers refund was loaded to RAC on 4/8/The customers refund will be coming from RAC not from usIf there are any further concerns regarding this refund Ms [redacted] would need to contract RAC directlyThank you for bringing this matter to our attentionSincerely, [redacted]