Walking World

Dear Revdex.com,Please convey our apologies for the experience our customer has had.We have approved cancellation and are processing the refund I show we last spoke to the customer on the 11th We are keying the return of the merchandise so we can pick up and then process the refund.I will check with the department working this issue so we can expedite as quickly as possible.Thank you for bringing this to our attention.Sincerely, [redacted] ***

Dear Revdex.com,Our customers mattress exchange is still set for July 8th I apologize if I was not clear in the previous message I was trying to get the mattress sooner, as stated in their desired settlement; “PROMPT DELIVERY OF A NEW MATTRESS” We can have the new mattress out to the customer on Wednesday July 8, and pick up the defective mattressWe have emailed the customer to communicate this with him as well.Thank you, [redacted] ***Office of the President

Dear Revdex.com, Please convey our apologies for the inconvenience our customer had with customer care experienceWe have cancelled our customers order and returned the items in his homeThank you for bringing this matter to our attentionSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I still have not received the Bunkie Board that should have been delivered at the time of the mattress exchange Because the refund of the box springs is contingent upon Ashley furniture picking these up from my home, I cannot accept any response until this is finalized I have corresponded with [redacted] via e-mail about this, she stated that the delivery of the Bunkie board should have happened yesterday but has asked me when I can be available for yet another round of attempted delivery I have also asked for an ETA on when we should see the refunds for the additional discounts as outlined in the emails she providedOnce we get full resolution, including the delivery of the Bunkie boards, the pickup of the box springs and all refunds as promised I will be ready to accept the response from Ashley It would be nice for the lamps to be put back on the table as the issues with customer service have continued Regards, [redacted]

Dear Revdex.com,We are working with Home Delivery Link to see if they can re open the claim for the damage to our customer's home Thank you, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has hadI have gone over our customers account and will be getting with our finance department on MondayI will contact the customer on Tuesday to come to a resolutionThank you for bringing this matter to our attentionSincerely, [redacted]

Hello, I am currently working with our Online Orders Department, since this is who is responsible for taking her payment, to accommodate the customers request for her $delivery fee to be refunded back to her.As soon as I have a response from them I will be reaching out to the customer to inform of when she can be expecting to see this refundThank you, [redacted] ***

Dear Revdex.com,Please convey our apologies for the experience our customer has had.We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received from usThese warranty terms are publicly available through the manufacture's website and can be provided on requestIn accordance with these warranty terms we will gladly make every appropriate effort to restore the furniture to show room quality conditionWe have scheduled a certified craftsman to restore the scratch/crack on our customers furniture We will follow up once completed.Thank you for bringing this to our attention.Sincerely, [redacted]

Revdex.com:Representative from Ashley ( [redacted] ***) called me this afternoon, and gave us a store creditI'll see how it goes until we purchase and use the credit at their store.Regards, [redacted] ***

Dear Revdex.com, We have Ms [redacted] scheduled for an exchange on her sofa sleeper due to all the inconveniencesSincerely, [redacted]

Dear Revdex.com, Please convey our apologies for the inconvenience of furniture damage and customer serviceI have been in contact with our customer and will work with them to get their issues resolvedThank you for bringing this matter to our attentionSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I did called [redacted] they send a technician few month agoTheir response was it is not accidental damage [redacted] is a warranty company from Ashly furniture store Regards, [redacted]

Dear Revdex.com, Please convey our apologies again for the inconveniences our customer has had with Montage Furniture ServicesI have spoken with [redacted] and have submitted a claim on his behalf with the manufactur [redacted] Again Montage is a third party company and any complaints should be directed toward themThank you for bringing this matter to our attentionSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They have not fixed complaint feel like I just got the run around I did everything they asked and was told not peeling it's a tear I'm going to send you a picture so you have on file it's peeling you can't even see white foam under Meath and this is exactly the same place that was fixed before and looks exactly the same Regards, [redacted]

Dear Revdex.com,Please convey our apologies for the inconveniences that our customer has had with delivery issues.Ms [redacted] is scheduled for delivery this afternoon for the headboardI will follow up with her this afternoon to make sure everything went smoothly.Thank you for bringing this matter to our attention.Sincerely, [redacted]

Dear Revdex.com, I have reached out to Ms [redacted] and have an exchange scheduled for Tuesday 10/I do have an inspect code on the new table so the drivers will inspect the table before it leaves the warehouse Again, thank you for bringing this matter to our attentionSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Revdex.comPlease convey our apologies for the damages the tv stand has.We have sent the the refund to our accounting department on 10/09/ I have emailed this department to ensure there is nothing further they need from us in order to process the refund.Thank you for bringing this to our attention.Sincerely, [redacted] ***