Walking World

Complaint: [redacted] I am rejecting this response because: my husband has spoken to [redacted] and she said this problem would be resolved, however a few days later when she called she could not provide a trac [redacted] number for the items shipped nor had knowledge when they had been shipped, what items it included or when the delivery date would be Regards, [redacted] ***

Dear Revdex.com,Please convey our apologies for the delay in furniture.We have gone to great lengths developing the best “just in time” ordering systems possibleThese systems provide our customers with the most accurate merchandise availability predictions for delivery or pickup that can be provided It is unfortunate that the manufacture supplies and availability do sometimes change beyond our own control Per our terms and conditions; we will gladly process cancellations within hours of the sale being written without penalty and issue a full refund If a customer wishes to cancel their purchase AFTER hours we will gladly assist them with a reselection only.As a gesture of good will, we have processed the cancellation We have informed our customer of this and apologized for the merchandise availability.Thank you for bringing this to our attention.Sincerely, [redacted] ***Office of the President

Dear Revdex.com,Please convey our apologies for inconvenient delays our customer has had.I show that we have the rest of our customer's furniture scheduled for delivery on 10/14/ Thank you for bringing this to our attention.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:This message is not in regards to my complaint, as we don't have a "mattress" and perhaps this was a response to a complain from yet another dissatisfied customer from Ashley sent in mistake to myself. I spoke with [redacted] today regarding My specific complaint and they are supposed to setup pickup for ALL of our furniture for Wednesday 07/15 and to complete a full cancellation and refund. We await while our money is being held hostage, and they will need to pickup and verify the furniture and process the refund which could range from a number of days I was informed. This whole process is just completely unacceptable. I also stated that I refuse to pay their crediting bank a dime and they need to contact them to cancel and refund their creditors immediately, as I will not pay anything to this company, and will seek legal action if anything even touches my credit report negatively. This company has refused to handle this in a timely manner, and now my wife and I are waiting yet another Week just for the furniture to be picked up. Unbelievable. BBB Please fully investigate this company, they should be discredited and shut down. Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I still have not seen the credits issued to my Amazon credit card or to the in store financing for the 10% discount that was to be applied and the refund of the box springs and remainder our the delivery fee Once those credits appear on my account I will be ready to accept final resolution of the dispute Regards, [redacted]

Dear Revdex.com,I called and left a message for this customer We currently have the product coming in on the 11th and have her scheduled for the 12th We will continue to try and reach our customer regarding this delivery and her experience I will be the point of contact and I will also be the one overseeing the process from here.Thank you for bringing this to out attention.Sincerely, [redacted] ***

Dear Revdex.com,Please convey our apologies for the confusion in delivery time frame our customer experienced.We have contacted our customer and offered half off of his delivery fee due to the time frame change that was made Our customer has accepted this offer.Thank you for bringing this to our attention.Sincerely, [redacted] ***Office of the President

Dear Revdex.com, Please convey our apologies for the inconveniences that our customer has had with their financing issues. I have spoken with one of our store managers on Mr***'s behalfAll Mr*** needs to do is go to any store and re-sign the term code change paperworkLegally
nothing can be changed without his signature. Thank you for bringing this matter to our attention. Sincerely, *** ***

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has been having. I have reached out to our customer with my direct information via voicemail and emailI will be more than happy to assist this customer when we make contact. Thank you for bringing this matter
to our attention. Sincerely, *** ***

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with delivery issues. I have spoken with Ms*** and have her deliveries set up per her requestI will also be refunding her delivery fee due to all the issues she has had. Thank you for
bringing this matter to our attention. Sincerely, *** ***

Dear Revdex.com,Please convey our apologies for the inconvenience of damaged merchandise.We support the limited warranty provided by the furniture’s manufacture and agree that furniture should be free of material manufacturing defects when received fromusThese warranty terms are publicly available through the manufacture's website and can be provided on requestIn accordance with these warranty terms we will gladly make every appropriate effort to restore the furniture to show room quality condition.I have called and left a message for our customer in effort to confirm the issue has been resolvedSince this complaint made, we have keyed an exchange for this customers sofa as she requested. Thank you for bringing this matter to our attention,Sincerely,*** ***

Dear Revdex.com,The refund was processed and sent to our customer's credit card company on 09/22/15, the day we informed our customer we would file the refund These funds ($3166.30) should be reflecting on our customer's VISA account.Thank you,*** *** ** *** ***

Dear Revdex.com, On 9/a $credit was processed by our accounting team and on 9/another $credit was processed to our customers finance account. If the customer receives their statement electronically they will be able to see it in 7-business daysIf they receive their statement via USPS they will see it in one to two billing cycles. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, but is contingent upon actually receiving the desired refund or replacing furniture at equal or lesser value
Regards,
*** ***

Dear Revdex.com,Please apologize to our customer for her delivery experience.We have contacted our customer directly and we had her sofa picked up as well as the new one brought out on 06/04/ We have apologized to the customer and have taken appropriate action on our side to ensure this doesn't
happen again.Thank you for bringing this to our attention.Sincerely,*** ***Office of the President

Dear Revdex.com, Please convey our apologies for the inconvenience of the damage to the table Please convey our apologies for the inconvenience our customer has had with furniture damage.We have had one of our certified Craftsman go to inspect our customers tableThe
inspection report states that the damage is due to customer usePlease see attached pictures. Thank you for bringing this matter to our attention Sincerely,

Dear Revdex.com, Please convey our apologies for the inconvenience of a broken sofa Damage We will be working with the customer in regards to getting the items fix for them Thank you for bringing this matter to our attention.
Sincerely,

Dear Revdex.com,I show we processed the refund on 10/08/ If our customer has not received it, he should contact his bank I had accounting review the refund to ensure accuracy and everything is correct and accurateMr*** should have his refund.Thank you, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe are glad this miserable experience is over and grateful for the Revdex.com's assistance in resolving the situation
Regards,
*** ***

Dear Revdex.com, Please convey our apologies for the inconvenience of the couch that the fabric is gathering, lumpy Damage We will be working on getting this fix for the customer Thank you for bringing this matter to our attention. Sincerely,