Walking World

Complaint: ***
I am rejecting this response because:This is Ashley Home Furniture's stalling tactic This complaint was filed on 9/11/ When we were told it was being processed and sent out on 9/18/ When we contacted customer care deptthey followed their usual, please hold while we check the information and an hour on hold is just crazy and bad business This was a charge and all that is required by Ashley is to pick up their phone or access their computer to issue a credit back to my account Well here it is again on 9/21/and the agent could't locate the credit information......and we are back to:::: ASHLEY HOME FURNITURE DOES NOT WANT TO ISSUE THE CREDIT THEY SAY ONE THING AND DO NOTHING TO BRING IT TO A CLOSE...WE WILL NEVER DO BUSINESS WITH THEM AGAIN AND STRONGLY ADVISE ANYONE WANTING NEW FURNITURE IN WORKING CONDITION NOT TO BUY FROM ASHLEY HOME FURNITURE
Regards,
*** ***

Good morning, We have been in constant contact with this customer, and due to her concern with her document not reflecting mattress was sold "as-is", we have tried to assist with making an exception and filing with the manufacturer on her behalf, asking for a replacement. In the event
that the mattress was found to be defective, we would be willing to give store credit in the amount she paid. In order for the mattress manufacturer to deem the mattress defective, it has to be 100% stain free, and this is found on the Limited Warranty paperwork provided on the Simmons Beautyrest website, and the customer has informed her mattress is stained. In an email received from this customer on 1/26/18, she stated "I know it was a show room mattress....it was kind of dirty" acknowledging it was "as-is" and had stains, which would void the manufacturer's warranty.In regards to Simmons mattresses and any questions in regards to what their warranty covers, the customer has been given their toll-free number of ***.***.***.\Thank you for your time!

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with refund issues. Mrs*** spoke with one of our managers On 04/28/She was told that all we needed to refund the delivery fee was the paperwork stating that she did in fact pay the delivery fee
Once that information is sent in we will be more than happy to refund this this her account. Thank you for bringing this matter to our attention. Sincerely, *** ***

Dear Revdex.com,Please convey our apologies for the wrong sofa being keyed in on our customer's sale.We are constantly working to maintain the best customer service It is very important to us that our employees provide clear honest communication and set realistic
expectations. Unfortunately we are sometimes faced with human error We value our customer’s feedback and will thoroughly examine the described events.I do show that we have keyed in the correct sofa and delivered the correct sofa yesterday, 10/02/as well as remove the incorrect one.Thank you for bringing this to our attention.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I feel this is a undesirable compensation for me due to the stress, two days off from work waiting for delivery and overall horrible customer serviceNot to mention the fact that this is "still" an ongoing problemThe last piece of furniture(recliner) was suppose to be delivered SaturdayI got a call Friday from a representative informing me that I would not be getting my delivery until 11/I work on that day, now I will have to see if I can take off to be there to wait for a delivery that may not come, as we all see this has been a horrible "on-going" problem!! I spent $10,at Ashley Furniture in the past few months attempting to furnish my new homeI purchased a North Shore bedroom set from this location in July of this yearI have no complaints about the delivery of my bed but I am mentioning this because I feel $is nothing compared to amount of money already spent with this company and the anticipation of future purchases if I am satisfied the results of this issue, at handI opened an account with Ashley's that says a lotPlease consider my offer to clear this upI do not feel valued at all by Ashley Furniture right nowThis is ridiculous!!
Regards,
*** ***

Dear Revdex.com,I have been informed the customer returned Home Delivery Link's call and together are working to resolve this issue.Thank you, *** ***

Complaint: ***
I am rejecting this response because: Nothing has been resolved she contacted me on March 15th and I was completely upset regarding this situation that has gone on since December 29th she sent me an email with her contact informationI am really not looking at this point to have sofas delivered this chase has all the tags and just want it removed from the premise by Ashley Furniture there is no other resolving this I am completely exhausted from the lack of before this was received in ***'s handThis dispute has been filed for a while and just heard from her on March 15th after leaving yet another nasty message with ***This situation has not been resolved! If this situation isn't resolved through the help of the Revdex.com then I know as of April 1st I am filing a complaint through the Attorneys Generals office for the state of TexasI am truly confident in this situation to know clearly I have tried everything I can and am completely exhausted at this on going battle for months
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I am speaking with Mrs*** and she is truly trying to make this situation rightHowever, after speaking with her todayThe Home store in Deerbrook has once again dropped the ball in regards to my situationThey never put my order in and I still awaiting a refund that was sent in on 4/3/and I was informed that it took two weeks for a refund to process and it will be a month on SundayThe bed that Mrs*** was going to have delivered was not the bed that I had chosen during my 2nd reselectionIt will be a month that I have been without a bed and I feel that I am at the point of no returnMrs*** did state that we would speak of some type of compensation after the furniture has been deliveredBut I am asking that Ashley Furniture move forward and process my refunds (the funds that were not used on 4/3/2015, delivery fee refund that was returned to me on 4/10/and the amounts due after the reselection on 4/18/2015) and compensate me with the complete bedroom set that matches the bed that I had reselected on 4/18/and have it delivered no later than 5/10/This would make me a satisfied customer after dealing with this nightmare at handI hope that this resolution is obtainable and can be done so that this compliant can be closed out and I can once again enjoy my furniture that I have purchased from Ashley. I am a repeat customer and I truly find that quality of the product is exceptional and before this situation the customer service was a Again I want to say thank you to Mrs***, *** and ***e for truly trying to help me in this horrible situation that has come about.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have attached requested documentation
Regards,
*** ***

Dear Revdex.com,We proudly sell Montage Furniture Service (MFS)’s protection plans to our customers with their approval. To help our customers understand MFS coverage brochures are available at our front counters. We do not set the coverage or approve claims for MFS protection plansThis service is provided by MFS directly and is an independently owned and operated companyFor questions about their coverage or claims please contact them at ###-###-####Once furniture covered by MFS protection plan is delivered, only MFS can cancel the service per their terms and agreements. While these services may not benefit every customer, many of our customers have reported that they are very happy with the services provided by MFS We are constantly working to develop and maintain the best customer service standards in our industry. It is very important to us that our employees provide clear honest communication and set realistic expectations We value our customer’s feedback and will thoroughly examine the described events.Sincerely,*** ***

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had. I have reached out to our customer via e-mail due to past communication issuesI will continue to assist once contact is made. Thank you for bringing this matter to our
attention. Sincerely, *** ***

Complaint: ***
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I am rejecting this response because:The refund process is not complete The furniture has been picked up and I was given calls throughout the day up to the delivery truck arriving My accounts require adjustments and I am still owed a refund to my debit card Considering all that has happened from the selection to the furniture, delivery of the furniture, the re-selection of the furniture, the weeks it took once the refund was approved has me on edge as to when my accounts will be fully complete and up to date I do not want to take any more chances in trusting that Ashleys Furniture will do the right thing because I have given several chances and have been let down
Regards,
*** ***

Dear Revdex.com,Please convey our apologies for the delays and damage our customer experienced.We have contacted our customer yesterday the 27th to inform we are allowing cancellation and will be refunding our customer We have sent the paperwork to our accounting team who will be processing this
Thank you for bringing this to our attention.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I have already done both with no help, either party advises me to contact the other party much like the response received and then no one calls me back and the issue is not resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***-***

Dear Revdex.com,I have attempted contact with the customer, I left a message with all my contact information so we can get the issues addressed.Thank you,

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with furniture damages. I spoke with Ms*** and she does have a service appointment scheduledI will be following up with her after and work on compensation for her. Thank you for bringing this matter
to our attention. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:(1) The commitment to make the adjustment to my Am***an Express card on 3/9/was the only reason I accepted the delayed delivery of the order I did not agree to an adjustment of $to my Synchronicity account I did not sign anything agreeing to a credit on this account or authorize an adjustment to this account Ashley does not have the authority to make credits or debits to this account without my signed consent.(2) The commitment to make the adjustment to my Am***an Express card on 3/9/occurred after the credit adjustment of $to my Am***an Express The credit adjustment posted on 3/3/ Both representatives *** *** and *** were aware the credit to Am***an Express had occurred prior to the offer to issue adjustments totaling $to my Am***an Express I accepted the offer and agreed to accept the delayed delivery based on this agreement No other agreement was in place or accepted.(3) No representative from Ashley every advised of the credit adjustments to another account, until after my inquiry There was no agreement to accept a credit adjustment to my Synchronicity account
Regards,
*** ***

Dear Revdex.com,Please convey our apologies for experience our customer had with our delivery service.Our customer support service; whether it be a sales person, driver or customer service representative, in store and via phone is designed to alleviate customer frustration, not add to itWhen a
problem of this nature occurs, we want to know about itWe are grateful our customer has brought this to our attention. The representatives in question have been dealt with internallyAshley Furniture wants to deliver preferential treatment to all its customers. I made an attempt to reach our customer, but left a message on phone *** I will reach back out to our customer on Monday.Thank you for bringing this to our attention.Sincerely,*** ***Office of the President

Dear Revdex.com,I will be in contact with the customer to come to a resolution that is agreeable to the customer.Thank you,