Walking World

Dear Revdex.com,Please convey our apologies for the experience our customer has had.I currently show we exchanged our Customer's Night stand on 03/ This issue should be resolved.Thank you, *** ***

Dear Revdex.com, Please convey our apologies for the inconvenience of furniture damage and delivery issues. I had the pleasure of speaking with Mrs*** and working to get her replacement furniture delivered successfullyI will be available to them at anytime should any other issues
arise. Thank you for bringing this matter to our attention. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:I am still waiting and was told this issue was going to the "executive team" early last week and the issue is still not resolved nor has the furniture been picked up for my FULL refund failed deliveries with damaged furniture I want this resolved and my refund processed This is not being taken care of in a timely manner, and will seek other action if this is not resolved Again, this is causing, punitive damages during my work day, and stress, and distress for both my wife and myself Please resolve this ASAP so we can move on with our lives
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***I am rejecting this response because: Ashley furniture continues to lie about what is truly going on regarding this complaintOnce again, the information they have provided the Revdex.com is not accurate. I have been intouch not only with Ergomotion on a regular basis, but I have also repeatedly called the Ashley furniture store in Sugar Land and in New Braunfels. My last conversation with the New Braunfels office is that they were waiting to get the service reports from Ergromotion and would escalate the issue internally. I have not heard back from anyone at Ashley in over a week. Again, I go back to the fact that Ashley delivered a defective product. Ashley was notified on the date of delivery that the product did not work correctly. This was days ago. I want my money refunded for the defective product. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if the following response from *** *** is posted...*** *** did refund to me delivery expenses , But *** also stated I should have received a refund within 2-days if I so desired to do soThe Bay brook store again strong armed me into keeping this furniture by telling me refund would not come for over three weeks , thus forcing me to keep their saleBecause if I could have gotten my refund as *** stated I would have cancelled the sale and gone somewhere elseThis store transaction needs to be posted for every potential buyer to be ware ofPost this statement and I will accept and close this case as resolved.
Regards,
*** ***

Dear Revdex.com,Please convey our apologies for the peeling Durablend issues our customer is experiencing.This customer has already been contacted by the Director in Customer Care We have sent the customers information to the manufacturer to see if we can assist The customer has furniture
that has no serial tags, which is a requirement of the warranty However, we are attempting to see if there is anything we can do to assist We also advised the customer that this process may take up to weeks We spoke with him last week and again today.We will continue to try and assist him through the manufacturer Thank you for bringing this to our attention.Sincerely, *** ***

Dear Revdex.com, Please convey our sincere apologies for the inconveniences our customer has had with delivery issues and delays. I have submitted a refund request on behalf of our customer in the amount of her delivery feeOnce processed by our accounting department she will be able to see it
within 7-business days if the statement is received electronically and one to two billing statements if received in the mail. Thank you for bringing this matter to our attention. Sincerely, *** ***

Dear Revdex.com, The damage on the furniture (in the picture provided by customer) is not what the manufacture considers peeling. We have ordered the material needed to restore Ms*** furniture and will be sending one of our master craftsman to install once received. Thank you for bringing this to our attention. Sincerely, *** ***

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with their delivery experience. We have delivered our customers new living room furniture and picked up the old sectionalWe have also refunded the difference mentioned to their Visa card. Thank you for
bringing this matter to our attention. Sincerely, *** ***

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with customer service. I had the pleasure of speaking with Mr*** and have verified that his item is at the store and ready to pick upI have also verified that both his Montage was refunded and sale
order for the bases canceled. Thank you for bringing this matter to our attention. Sincerely, *** ***

Complaint: ***
I am rejecting
this response because: I had to call the store on yesterday and I was told the furniture would not be delivered on October 14hWe should receive it by Friday October 16th we have paid for the missing pieces and we need what we have paid for.Also I would like to know the name of the owner of this store
Regards,
*** ***

Dear Revdex.com,The only refund I saw that was owed was the montage credit(865.00) I'm not sure why our customer would receive a refund as well I have re read the original complaint and see no mention of a refund in addition to the Can you please have the customer explain where this is coming from so we may look into this?Thank you,*** ***

*** Revdex.com,We have, on the 9th corrected the delivery issue as well as send the customer an updated invoice; via the store in Pflugerville The hardware has been shipped via UPS and was delivered on 10/08/ If our customer has not received the hardware, please let us know.Thank you.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me How will it be refunded and when will the refund happen? A representative from Ashley furniture called about my request delivery but didn't mention anything about delivery refund.
Regards,
*** *** ***

Complaint: ***I am rejecting this response because: the money is still not back in my account as of yesterday (10/13/15)at 4:pmAshley sent me a copy of a credit but not my money.Regards,*** ***

Dear Revdex.com, Please convey our apologies for the inconvenience of
delivery and communication issues. I had the pleasure of speaking with Ms***Her furniture will be delivered free of charge on Thur 11/29/free of charge and I will follow up with her on Friday and research what happened and why dates kept getting pushed back Thank you for bringing this matter to our attention. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: It does not address refunding money to me that was paid with cash and my American Express Card for chairs and the Server that was on a separate invoice than the RAC account
Regards,
*** ***

*** Revdex.com,I apologize for the delay, we are working with the manufacture to get this hardware ASAP I have contacted them again today and they state they will put a rush on it and have it in the mail on Monday.I have also requested that our warehouse double / triple check for the hardware
here This way we can send it out if we have it.Thank you for bringing this to our attention.Sincerely,*** ***

Good morning and thank you for contacting us with thisWe have been in contact with Mrs *** and will continue to be until her issues have been resolved. Thanks, ***