Walking World

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had. We have compensated Ms*** times with a Loyalty Card, refunded money to her account as well as refunded delivery fee. Thank you for bringing this matter to our
attention. Sincerely, *** ***

Dear Revdex.com, The amount of refund that is being processed now is $I have spoken with our Agent Kathy and received all of the paperwork from her that Mrs*** has sent herI will be working on the late fees and overages and will contact Mrs*** with a solution. Sincerely, *** ***

Dear Revdex.com,Please convey our apologies for the damage done to our customers home.Many of our customers choose to purchase delivery
services. When property damage is caused, we accept claims reported
to us within hours. These claims are subject to verification
before coming
to an agreement. It is important to us that deliveries
are performed in a professional manner and to our customer’s satisfaction.We are currently working with our delivery service to rectify this situation Per our delivery team, they have been in communication with the customer and are awaiting a call back from our customer The number for them to call is *** so we may complete this issue.Thank you for bringing this to our attention.Sincerely, *** ***

Complaint: ***
I am rejecting this response because: I had to pay an external company $to deliver my sofaNot only did they deliver it in less than minutes it was taken upstairs via the elevatorI have photo proof that the sofa fit just fine in the elevatorTo add insult to injury when I went to the store several of the associates stated that they had received complaints about the delivery companySo now I'm out of $200+ because the company chooses to use a subpar delivery company.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I accept that ashley furniture is exchanging the chairsalthough in regards to the table,if I would of got a flash light nd checked the metal connection that are welded together and hired a professional elder then maybe then I would of been able to advice ashely furniture that the welding connections on the table were faulty and were probably going to give outIt was until I had several issues with the chairs that I got on my knees and under the table with a flash light and inspected the connections that I found the table to be made incorrectly. As a consumer I a vey dissapointed that a furniture store such as Ashley Furniture is trying to make me feel like I am just wanting a new tableThe dinning table set that I purchased is defectiveThe problem is where the welding connecting the metal frame is coming undoneIf you replace the old parts with new parts , then whatwe wait another months for them to breakbut then guess what?my warranty is over and ashley can go on about their business because the year of warranty is over?.maybe this is why this is a discontinued table set? its not something that I am doing to cause the damage, its in the assembly processThat is fine, I guess if ashley furnture will not let me reselect another product and will just give me new chairs from same assembly company that is not doing proper craftsmanship , just so they can buy time for warranty to expire , then I have no choicebut I will submit a call to customer service so they can come and view the table for repairJust advice your technician this time to please show up on time and not min late and then be here minand want to rush out the doori know that you give a time framebut waiting hours here at the house and then him showing up late is not acceptable service in my eyes. Unfortuately my experience with ashley furniture till this point ,other than the sale itself, has been a hell I would not wish for anyone to experienceThis would probably be the only piece of furniture I plan to purchase from Ashley furniture and that is sad when I decided to purchase all new furniture for every room in my home within the next yrs.Go ahead and have them contact me regarding exchanging the chairs because at this point I have tried contacting the sales person, store manager and no one has bothered to contact me that is why I came to Revdex.com to resolve this issue.
Regards,
*** ***

Dear Revdex.com,Please convey our apologies for the inconvenience of mattress discomfort. I've had the pleasure of talking to and working with Mrs*** in regards to her mattress orderWe have worked together and I will be doing an exchange for her and getting the mattress that she wants as
well as making sure her refund is processed quicklyI will be keeping in contact with her until all issues are resolved. Thank you for bringing this matter to our attention. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We will be reaching out to assist the customer with available options. Thanks, ***

Dear Revdex.com, I have been working with Ms***, Montage and the Director of Guest Relations in the Tennessee areaI have had the re-selection approval for the sofa re-instated and approved and now am just waiting on a response for her love seatI will forward all the paperwork from Montage (once I receive it) to the Director in Tennessee and he will contact our customer. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:THE REPLACEMENT CHAIR WAS NOT THE SAME MODEL AS OUR ORIGINAL PURCHASE AND THE DELIVERY GUYS SAID THEY COULD NOT TAKE THE DAMAGED CHAIR BACK WITHOUT APPROVAL FROM THE COMPANY, WHICH COULD NOT BE RECEIVED BECAUSE OF THE 45MINUTE WAIT TO CONTACT A MANAGERWE HAD TO TAKE OFF WORK TO BE THERE FOR THE DELIVERY AND THEY COULD NOT EVEN MANAGE TO GETTHE ORDER CORRECT AFTER ALL THIS HASSLE>
Regards,
*** ***

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with delivery issues. I spoke with our customer and met with our delivery support teamWe do have her scheduled per her request and I will also be refunding her delivery fee. Thank you for bringing this
matter to our attention. Sincerely, *** ***

Dear Revdex.com,Please convey our apologies regarding the delay in our customers refunds.I am showing check number *** was created for refund amount $on 08/28/15. The Discover card was credited $for order *** on 08/28/as well This is everything our customer is
owed Thank you for bringing this to our attention.Sincerely,*** ***

Dear Revdex.com, Please convey our apologies for the inconvenience the customer is having with furniture quality. I have left a voice message and email for the customer with my personal informationI will be more than happy to assist MsStewart once contact has been made. Thank you for
bringing this matter to our attention. Sincerely, *** ***

Dear Revdex.com,Please apologize for the experience our customer has had. We agree that furniture should be free of defects when received from us Our current polices do state that we will gladly process cancellations within 48 hours of sale being written, without penalty and
issue a full refund. If the customer wishes to cancel their purchase AFTER hours we will gladly assist them with a re-selection only. The re-selection must be; equal to or greater than the original purchase amount. Our customer has re-selected and chose new furniture which is scheduled to be delivered on July 9th.Thank you for bringing this to our attention.Sincerely,*** ***Office of the President

Dear Revdex.com, Please convey our apologies for the inconvenience of furniture damage. I have reached out to our customer and will be working with them to get this issue resolved. Thank you for bringing this matter to our attention. Sincerely, *** ***

Dear Revdex.com, Please convey our apologies for the inconvenience of the items peelingWe would be able to assist if you can please provide pictures of the items, with the peeling and the whole item along with their serial tags Thank you for bringing this matter to our attention
Sincerely,

Dear Revdex.com,Please convey our apologies in the delay of restoring our customers furniture.It is unfortunate that the manufacture supplies and availability of parts do sometimes change beyond our own control We have placed the order on the 29th and per UPS is scheduled to be delivered
tomorrow the 12thThe UPS tracking number is *** We can schedule to go out to our customers home with two craftsman on 08/18/ We will contact her- days prior to provide her with a hour time frame window.Thank you for bringing this matter to our attention.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe order was cancelled due to incompetence in delivery.
Regards,
*** ***

Hello, We have reached out to this customer to apologize for the discomfort she is having, as well as to inform her as she does not have a comfort guarantee on this mattress we would be unable to bring it backWe explained to the customer that the mattress in the store has been laid on many times
and so has been broken in, the mattress we delivered to her was a new mattress from the manufacturer and will take time to become broken in as the one in the store isWe also informed the customer that per the manufacturer that it would take at least days to adjust to her new mattress and the new support system that was not in her previous mattress and is in this oneThe break in period for this mattress is expected to be 8-weeks as the settling of the comfort layers have to develop within the first few weeksThis is as these are characteristics of the mattress conforming to her sleep positions. This information was presented to the customer at the time of purchase in her documentation, which I have attached showing where the customer has signed acknowledging these expectations of her new mattressThis paperwork also shows the type of mattress that she has received, which is not one of the mattresses the manufacturer has a comfort guarantee on, and the paperwork also states what types of mattresses do have a comfort guarantee. Additionally, we have sent out a craftsman to confirm that the mattress in the home is the mattress on the order and they have confirmed for us that there is not a defect with the mattress in her homeIf the mattress had been incorrect or had been damaged at delivery we would have taken care of that issue and resolved it as our salesman has promised, however, the mattress is the one that the customer purchased and there are no damages to it. Please see the attached documentation for the customers signed paperworkOn the first page is the customers purchase history, and on the 4th page is the "New Mattress" expectations formThank you, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I accept that they will look into the matter further
Regards,
*** ***