Walking World

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had. After reviewing all notes and speaking with store associates we are not seeing that the customer was ever promised "free" box springsThe foundations were returned and refunded back to our customers
Visa card. Thank you for bringing this matter to our attention. Sincerely, *** ***

Dear Revdex.com,Our records indicate that we processed a refund of $172.13, the total of our customers deliver fee plus tax, was processed on 07/to our customers MasterCard Please let us know if our customer indicates anything different to you.Thank you,*** ***

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with damages and customer service. I have reached out to our customer requesting pictures of the damage to his coffee tableOnce received I will be able to know the best way to help. Thank you for
bringing this matter to our attention. Sincerely, *** ***

Revdex.com:
I have received an email response from the business in reference to complaint ID ***I have responded with the requested informationOnce I receive my refund - the resolution will be satisfactory to me
Regards,
*** ***

Dear Revdex.com,Please convey our apologies for the experience our customer has had with the local store.I am showing we are ordering parts for our customer at a discounted price to assist The customer is aware that she is responsible for the labor when the parts come in so that we may install them
for her.Thank you for bringing this to our attention.Sincerely,*** ***

Dear Revdex.com, I had the pleasure of speaking to Mr*** and apologized for all of the delays and made sure everything was ok with their furnitureI explained the refund process as well. Thank you for bringing this matter to our attention. Sincerely, *** ***

Hi Mr***,We can file a claim with the manufacturer on your behalfWe will need some additional information.This is a time sensitive matter, so the sooner I can get this information the betterIt usually takes about 30-days to hear back from themPlease bear with us in this processYou
can email me with the information with ref #*** at ***Please see below:1. A picture of each piece (ieSofa, loveseat, recliner) at a distance2. An up close picture of the damaged area, even if it’s not damaged (We do this because a lot of time they will approve additional pieces so you don’t have mixed matched pieces)3. A picture of each serial tag on the item that is legible, we have to have the numbers to be submitted to the manufacturerThe tags are usually located under the cushions if they are removable or under the footrest if they recline.If the claim is accepted you will be issued in store credit for the amount of the original purchase price of the items, and then you can go into the store to reselect items of your choosingThey do not have to be living room items, can be used on anything in the store, of course if your purchase exceeds the in store credit you will be responsible for the remaining balanceWe do not pick up the old items, those would be yours to keep and do with as you like (donate, give away etc…).If you have any questions please don’t hesitate to let us know.Thank you, ***

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with furniture damage. We will be doing an exchange on the bed for them and have them scheduled for delivery. Thank you for bringing this matter to our attention. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: I am waiting to hear back from Ashley's regarding delivery date for furniture without damages and discount.
Regards,
*** ***

Nothing has been done and I still have not been contacted in any way from the business. Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com,Please convey our apologies for the experience our customer has had with us.We proudly sell Montage Furniture Service (MFS)'s protection plans to our customers with their approval We offer in-store credit to our customer at the end of their year plan as a courtesy We do this
as a perk for our customers to thank them for their purchase. Once furniture covered by MFS protection plan is delivered, only MFS can cancel the service per their terms and agreements. We apologize if there was a communication error, however we cannot refund the policy This service is provided by MFS directly and is an independently owned and operated company.Thank you for bringing this matter to our attention.Sincerely,*** ***Office of the President

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with delivery damage and customer service. I am showing that we do have an exchange set up for our customer and I will be following up with Mr*** following delivery. Thank you for bringing this
matter to our attention. Sincerely, *** ***

Revdex.com:
I am waiting to see what happens to my couch once the repairman comes out I do not wish to close the complaint until after the work is done I will be happy to follow up once the work is complete But was happy that somebody at Ashley did respond
Regards,
*** ***

According to Ergo Motion's representative, "We have reached out to the customer several times to inform her we would like to proceed with a bed replacementShe has not returned our calls as of yet." We will be reaching out to Ergo Motion again today and request a call to Ms*** today to get her item replaced in a timely manner. Ashley HomeStores did not knowingly sell Ms*** a defective piece and is doing everything we can to get her assisted at this time. Thanks!

Complaint: ***
I am rejecting this response because: I am still awaiting to completion of the refund process. I require updated contracts, payments adjusted to the creditors, and a partial refund back to my card for what I paid out of pocket.
Regards,
*** ***

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with delivery issues. A return has been completed and refund request processedIf our customer receives their statement electronically the refund will be able to be seen 7-business days after pick-upIf
their statement is received via USPS the refund will be seen 1-billing cycles after pick-up. Thank you for bringing this matter to our attention. Sincerely, *** ***

I have confirm with out accounting office about the checkThey have inform me that is will be to the customer no later than February 2017. I will also follow up with the customer on 2/to make sure they get their refund check. Thank you

Dear Revdex.com,Please convey our apologies for the experience our customer has had.We have spoken with our customer directly and apologized for her experience We plan to make this right by allowing our customer to cancel her damaged sofa.Thank you for bringing this to our attention.Sincerely,***
***Office of the President

Dear Revdex.com, Please convey our apologies for the inconvenience they have had with furniture damage. I have read the complaint and see in our notes that they had been working with one of our representativesI will get with that representative and gather all pictures and correspondence that he
has and work towards a resolution with our customerThank you for bringing this matter to our attention. Thank you for bringing this matter to our attention. Sincerely, *** ***