Walking World

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with damages and customer service. I have reached out to our customer requesting pictures of the damage to his coffee tableOnce received I will be able to know the best way to help. Thank you for
bringing this matter to our attention. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I accept that they will look into the matter further
Regards,
*** ***

Hello, We have reached out to this customer to apologize for the discomfort she is having, as well as to inform her as she does not have a comfort guarantee on this mattress we would be unable to bring it backWe explained to the customer that the mattress in the store has been laid on many times
and so has been broken in, the mattress we delivered to her was a new mattress from the manufacturer and will take time to become broken in as the one in the store isWe also informed the customer that per the manufacturer that it would take at least days to adjust to her new mattress and the new support system that was not in her previous mattress and is in this oneThe break in period for this mattress is expected to be 8-weeks as the settling of the comfort layers have to develop within the first few weeksThis is as these are characteristics of the mattress conforming to her sleep positions. This information was presented to the customer at the time of purchase in her documentation, which I have attached showing where the customer has signed acknowledging these expectations of her new mattressThis paperwork also shows the type of mattress that she has received, which is not one of the mattresses the manufacturer has a comfort guarantee on, and the paperwork also states what types of mattresses do have a comfort guarantee. Additionally, we have sent out a craftsman to confirm that the mattress in the home is the mattress on the order and they have confirmed for us that there is not a defect with the mattress in her homeIf the mattress had been incorrect or had been damaged at delivery we would have taken care of that issue and resolved it as our salesman has promised, however, the mattress is the one that the customer purchased and there are no damages to it. Please see the attached documentation for the customers signed paperworkOn the first page is the customers purchase history, and on the 4th page is the "New Mattress" expectations formThank you, *** ***

Hi Mr***,We can file a claim with the manufacturer on your behalfWe will need some additional information.This is a time sensitive matter, so the sooner I can get this information the betterIt usually takes about 30-days to hear back from themPlease bear with us in this processYou
can email me with the information with ref #*** at ***Please see below:1. A picture of each piece (ieSofa, loveseat, recliner) at a distance2. An up close picture of the damaged area, even if it’s not damaged (We do this because a lot of time they will approve additional pieces so you don’t have mixed matched pieces)3. A picture of each serial tag on the item that is legible, we have to have the numbers to be submitted to the manufacturerThe tags are usually located under the cushions if they are removable or under the footrest if they recline.If the claim is accepted you will be issued in store credit for the amount of the original purchase price of the items, and then you can go into the store to reselect items of your choosingThey do not have to be living room items, can be used on anything in the store, of course if your purchase exceeds the in store credit you will be responsible for the remaining balanceWe do not pick up the old items, those would be yours to keep and do with as you like (donate, give away etc…).If you have any questions please don’t hesitate to let us know.Thank you, ***

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with furniture damage. We will be doing an exchange on the bed for them and have them scheduled for delivery. Thank you for bringing this matter to our attention. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com,Please convey our apologies for the experience our customer has had with us.We proudly sell Montage Furniture Service (MFS)'s protection plans to our customers with their approval We offer in-store credit to our customer at the end of their year plan as a courtesy We do this
as a perk for our customers to thank them for their purchase. Once furniture covered by MFS protection plan is delivered, only MFS can cancel the service per their terms and agreements. We apologize if there was a communication error, however we cannot refund the policy This service is provided by MFS directly and is an independently owned and operated company.Thank you for bringing this matter to our attention.Sincerely,*** ***Office of the President

Revdex.com:
I have received an email response from the business in reference to complaint ID ***I have responded with the requested informationOnce I receive my refund - the resolution will be satisfactory to me
Regards,
*** ***

Dear Revdex.com,Please convey our apologies for the experience our customer has had with the local store.I am showing we are ordering parts for our customer at a discounted price to assist The customer is aware that she is responsible for the labor when the parts come in so that we may install them
for her.Thank you for bringing this to our attention.Sincerely,*** ***

Nothing has been done and I still have not been contacted in any way from the business. Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Dear Revdex.com, I had the pleasure of speaking to Mr*** and apologized for all of the delays and made sure everything was ok with their furnitureI explained the refund process as well. Thank you for bringing this matter to our attention. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: I am waiting to hear back from Ashley's regarding delivery date for furniture without damages and discount.
Regards,
*** ***

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with delivery damage and customer service. I am showing that we do have an exchange set up for our customer and I will be following up with Mr*** following delivery. Thank you for bringing this
matter to our attention. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: today waited for delivery to occur between 2-5pmDelivery shows up at 4pm and said that he was here to deliver my chairs I recently purchasedI asked about the section he was to be delivering and ppicking up the old oneThe delivery driver didn't know what I was talking about and then told me that they found out at 6:59am 12-19-that the sectional pieces were on backorder and someone should have called me to tell meWell no one called me except the automated system to tell me that I'm next for deliveryI also refused all of my new dining chairs due to that they were cracked, dented, poorly painted, and did not set level on the groundI was told by the delivery driver that I have to wait till 12-21-for someone to contact meNot happy with any of the services from Ashley
Regards,
*** ***

Dear Revdex.com, Please convey our apologies for the inconvenience they have had with furniture damage. I have read the complaint and see in our notes that they had been working with one of our representativesI will get with that representative and gather all pictures and correspondence that he
has and work towards a resolution with our customerThank you for bringing this matter to our attention. Thank you for bringing this matter to our attention. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: I am still awaiting to completion of the refund process. I require updated contracts, payments adjusted to the creditors, and a partial refund back to my card for what I paid out of pocket.
Regards,
*** ***

I have confirm with out accounting office about the checkThey have inform me that is will be to the customer no later than February 2017. I will also follow up with the customer on 2/to make sure they get their refund check. Thank you

Revdex.com:
I am waiting to see what happens to my couch once the repairman comes out I do not wish to close the complaint until after the work is done I will be happy to follow up once the work is complete But was happy that somebody at Ashley did respond
Regards,
*** ***

Dear Revdex.com,Please convey our apologies for the experience our customer has had.We have spoken with our customer directly and apologized for her experience We plan to make this right by allowing our customer to cancel her damaged sofa.Thank you for bringing this to our attention.Sincerely,***
***Office of the President

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with delivery issues. A return has been completed and refund request processedIf our customer receives their statement electronically the refund will be able to be seen 7-business days after pick-upIf
their statement is received via USPS the refund will be seen 1-billing cycles after pick-up. Thank you for bringing this matter to our attention. Sincerely, *** ***