Walmart.com

Initial Business Response /* (1000, 10, 2015/06/26) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his refund or replacement request for the 700c Mongoose Detain Men's Urban BikeWe thank you for the opportunity to address Mr***'s concerns and appreciate
the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have made several attempts to reach Mr*** and we have not heard backIn order to provide the best resolution possible we will need to speak with himAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2014/04/18) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his order for the Timberline Black Mulch, cu ftWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyBecause Mrneeded his order right away, he placed the order as Pick Up TodayHowever, they were not ready, so he went to the store instead and purchased themMr*** wanted to cancel his online order and get his refundIt appears his order was showing he picked them up, so we contacted the store and they have confirmed that it was an errorWe have issued a credit back to Mr*** for the order he did not pick upAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/04/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It took several emails, several phone calls, and several days but the matter was finally resolved to my satisfaction

Initial Business Response /* (1000, 11, 2015/02/02) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding unauthorized usage of her Walmart.com accountWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with
her feedback and comments
After we received Ms***'s complaint, we reviewed her account and order historyWalmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our siteWe attempted to reach Ms*** to assure her that Walmart.com has not been impacted by a security breach and have not heard back from herWe recommend Ms*** take protective and preventive measures in order to secure her information in the futureFor more information, she can visit http://corporate.walmart.com/privacy-security/tips/personal-computer-securityUnf...⇄ we will be unable to provide a year of free credit monitoring but for the inconvenience we have issued Ms*** a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/02/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, I would like to point out I indicated email as my preferred form of communicationI received two calls from *** with WalmartThe first was on January 30th at 7:pm, while I was busy attending to my children*** advised of her office hoursI received another call on Feb at 4:58pm while I was at workIt is very difficult for me to connect with *** due to my schedule and a two hour time differenceI returned her call on Feb 4th at 4:47pmI left a message and asked that she please email me as my schedule did not allow me to be available for calls during her office hours
I have received no email corespondence from ***I have not received the gift card she mentionsHowever, I would not consider $acceptable compensationI will spend far more than that to secure my own credit monitoring servicesAlso, as I added to my claim, I most likely had more than that saved in the Savings Catcher app that was tied to the same account
Final Business Response /* (4000, 16, 2015/02/23) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintMs*** has informed us that she has been receiving junk mail and that the complimentary eGift card email we sent could have been deletedI have resent the eGift card, but have not heard back from Ms***Walmart.com has not been impacted by a security breachIf Ms*** has not received the $eGift card she will need to contact so we can issue anotherWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 6, 2016/02/05) */
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments
After Walmart.com received
Ms***' complaint, we reviewed her account and order historyOn January 20, an unauthorized order was placed using a gift card that was stored on Ms***' Walmart.com accountWe have advised Ms*** that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the futureCustomers are responsible for keeping their account login information safeAs a one-time courtesy, we have sent a $eGift card to Ms***As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/04/11) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the order for the Vizio 60" Class LED 1080p 120Hz HDTVWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have contacted our fulfillment center and they have researched this delivery and have confirmed that the item was lost in transitThe carrier, Pilot, was able to locate the item and they advised it will be returned to WalmartWe contacted Ms*** asking if she would like the item and she stated she would prefer a refundTherefore, we have issued a full refund for the Vizio 60" Class LED 1080p 120Hz HDTV back to Ms***'s original form of paymentAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/19) */
Walmart.com received a Revdex.com complaint from Mr*** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After
we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn December 21, 2015, Mr*** placed an order for Rain Wizard UrnsDue to an error, we were unable to fulfill the order and it had to be canceledMr*** was issued a full refundWe have spoken with Mr***, apologized for the difficulty he has experienced with his orders and provide him with a $eGift card for the inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com

Initial Business Response /* (1000, 10, 2014/02/18) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms*** *** regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***’s concerns and appreciate the time she has taken to
provide us with her feedback and comments
After reviewing Ms ***’s account records, we have confirmed a refund for her order was issued to her on February 1, We also confirmed her issue was addressed under incident XXXXXX-XXXXXXWe contacted her under incident XXXXXX-XXXXXX and advised her to contact us if she still needed assistanceWe have not heard back from herHowever, Ms*** is always welcome to contact us if she has any follow questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time
Sincerely,
*** **
Walmart.com
Final Consumer Response /* (2000, 12, 2014/02/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, as soon as I told them that I contacted the Revdex.com, they were willing to issue a refund

Initial Business Response /* (1000, 10, 2015/11/05) */
Walmart.com received a Revdex.com complaint from Mr*** regarding his recent Walmart.com orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback
and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn September 15, 2015, Mr*** placed an order for a Rubbermaid 7' x 10' Storage BuildingWhen he contacted us to let us know that his order was missing parts, a replacement order was immediately processedUnfortunately, the replacement order had cancelled and a credit in the amount of $was processed on his original order for the inconvenienceAs a one-time courtesy, we have provided a refund for the remaining amount that was collected for the orderAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart took days to correct their error, days that they had my money, days of emails from Walmarts automated systems, days of me calling people at Walmart, days of my wife and I worrying if we would ever get our money backAnd prior to the them delivering half of my order I spent over $building a foundation for the shed I paid for and Walmart didn't deliverAnd all of that is unacceptable!
Final Business Response /* (4000, 14, 2015/11/17) */
Walmart.com received *** *** additional rebuttal arising from his original Revdex.com complaintTypically refunds post within 3-business daysHowever, Mr***'s refund had to be manually procced which caused the delay in getting this resolved for himWe have contacted Mr***, apologized for the delay and issued him a $gift card for the inconvenienceWalmart.com considers this matter closed at this time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/04/25) */
Walmart.com received a Revdex.com complaint from *** *** regarding her orders that were cancellingWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyPlease know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our siteUnfortunately, unauthorized or fraudulent charges occurWe have reviewed Ms***'s account and order historyOur records indicate that the orders did not pass our finance screenings and caused her orders to cancelWe have escalated this to our billing team and they have put his account in a positive state, so she is able to process ordersAlso, we apologize that his funds were held in a pending authorizationWe have issued Ms*** a $gift card for her troublesAs such, Walmart considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Resolution Specialist

Initial Business Response /* (1000, 10, 2014/06/09) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the information she was not given regarding her returnWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyMs*** returned her two concord cell phonesShe was not informed to keep the sim cards for those to use for her replacement phonesFor the inconvenience, we have issued a $Egift Card to Ms***, so she can purchase a new sim card for her phoneIn light of these events, Walmart considers this matter closedHowever, Ms*** can contact us directly if she has any questions
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/26) */
*** received a Revdex.com complaint from *** *** *** regarding his order for Boys' waterproof snow bootsWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received *** ***'s complaint, we reviewed his *** account and order historyOur records indicate his purchase was made in August Unfortunately, *** *** order is out of the return policyOur policy on this specific item has a return policyWe apologize for the inconvenience this caused him and as a one time-courtesy have issued him a $eGift CardAs such, *** considers this matter closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 12, 2015/01/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response, however, I think that Walmart have to be more flexible with the costumers and they could learn from ***

Initial Business Response /* (1000, 10, 2015/12/03) */
We are writing to request an extension for the complaint referenced abovePlease know that we continue to work with Ms*** but will need additional time to work toward a resolution of her issue
Final Business
Response /* (1000, 12, 2015/12/08) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to a refund requestWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyWe have refunded Ms***'s orders in fullAs compensation for the issues surrounding her order, we have also sent her a $egift cardWe attempted to call and email Ms*** in order to discuss this matter, but we were unable to reach herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 12, 2014/04/24) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her return and refund request for the *** *** Upholstered Headboard; Size: King and return feesWe thank you for the opportunity to address Ms***'s
concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe partnered with the Marketplace vendor, Wayfair in order to successfully care for Ms***Wayfair has picked up the *** Lawrence Upholstered Headboard; Size: King and have waived the return feesMs*** has been fully refunded in the amount of $1,As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/29) */
Walmart.com received a Revdex.com complaint from Mr*** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyMr*** placed an order on November 26, for a SCEPTRE 40" TV and contacted the carrier to schedule the delivery, as he needed to take the day off of work to sign for itMr*** informed us that the carrier did not make their delivery attempts during the time they agreed uponAfter three failed delivery attempts, the package was returned to our return centerOn December 17, 2015, a full refund was processed when the item was checked back inFor the inconvenience he experienced, we sent Mr*** a $eGift Card that he can apply towards a new order for a SCEPTRE TVAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/05/22) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the shipping options for the Visa $Gift Card of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time
she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have made several attempts to reach Ms*** and have not heard backBecause we were not able to fulfill and deliver within the expectations of Ms*** we have refunded her $for the orderAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2015/04/09) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order she tried to cancelWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyMs*** placed an order and tried to cancel immediately after the order was placedUnfortunately, her order was not canceledWe apologized to Ms*** for the inconvenience this caused her and issued her a full refundAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/04/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for your quick response!

Initial Business Response /* (1000, 5, 2015/09/30) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding a price issue on the flip flops she was interested in orderingWe thank you for the opportunity to address Ms***'s concerns and appreciate the time
she has taken to provide us with her feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyDue to an error on the site, the item was listed incorrectlyAs such, when Ms*** added the flip flops to her cart, the price was higher than what was original shownThe issue has been fixed and for the inconvenience, we provided Ms*** a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** A ***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They immediately handled the problem soon after this complaintIm satisfied with the outcome thank you Walmart

Initial Business Response /* (1000, 5, 2014/11/12) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding charges for an order she had recently placedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate that an order was placed on September 24, for items, totaling $At the time that the order was placed, this entire amount was authorizedOn 10/27/14, we collected $for part of the order that had shipped$was collected on 10/for more of the itemsitems in her order were canceled and money was not collected for these itemsIf Ms*** sees other amounts on her statement, she is welcome to contact us directly for further assistanceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The other amount for the order was charged to a credit cardI guess I will have to mark all charges from your company as fraudulentIf actually reviewed the account you could see thatThanks for nothing
Final Business Response /* (4000, 9, 2014/11/21) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintIn order for us to further assist you you will need to send your bank statement to ***@dms.walmart.com for us to verify this chargeIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 15, 2014/08/14) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her return request for the HP Pre-Owned, Refurbished Silver DCDesktop PC with Intel Core Duo Processor, 4GB Memory, 160GB Hard Drive and Windows Home Premium
(Monitor Not Included) of order# XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** has had several issues with this itemFor *** satisfaction we have processed $refund back to Ms***'s original method of paymentWe have also initiated UPS Call Tag# 1Z174E3WXXXXXXXXXX so the item can be picked up and returned to usAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2014/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/03/09) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the damaged/defective Intex Queen 22" Rising Comfort Airbed Mattress with BuiElectric Pump of order#XXXXXXXXXXXXXWe thank you for the opportunity to
address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyBecause Ms*** advised us that Asurion who serviced her Year Replacement Plan for Outdoor Sporting Goods, would not be able to assist, we contacted Asurion for resolutionAsurion has advised that they have refunded Ms***Ms*** has advised her issue has been resolved by AsurionAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com