Walmart.com

Initial Business Response /* (1000, 5, 2014/05/08) */
Walmart.com received a Revdex.com complaint from *** *** regarding issues she was experiencing with her ordersWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate that her orders were getting canceled because they were not passing all of our security checksUnfortunately, this can happen from time to timeWe escalated her account to the appropriate department for reviewMs***'s should be able to place successful orders going forwardWe have issued Ms*** a $eGift Card for the inconvenience this has caused herWalmart.com considers this matter closedHowever, Ms*** is welcome to contact us if she continues to experience problems in the future
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/08/05) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order for a TreadmillWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyMs***' received her item damagedWhen she contacted customer service they were not able to help herWe have escalated Ms***' concerns to the proper departmentMs*** returned her item, and a refund was issued to the original payment methodWe have issued Ms***' a $gift card$for her refund from original purchase, and an additional $for her troublesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2016/02/11) */
Walmart.com received a Revdex.com complaint from Ms*** in regards to her ordersWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOur records indicate we were unable to fulfill Ms***'s orders for a Straight Talk Service Card because it was not compatible with her phone service planMs*** has been advised to contact Straight Talk directly to resolve this issueFor the inconvenience, we have sent Ms*** a $eGift card that can be used online or in the storeAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They were unable to fix the issue but did refund my money and they gave me a $gift card (not $50) which I used to buy the other form of straight talk minutes which did work

Initial Business Response /* (1000, 10, 2015/03/06) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***' complaint, we reviewed his Walmart.com account and order historyMr*** placed an order and needed a receipt as he wanted to return an itemMr*** advised that the agent he spoke to was rude and not helpfulWe contacted Mr*** and provided him his order confirmation and an easy returns receiptMr*** has also mentioned additional unsatisfactory experiences he has hadWe have escalated all his concerns appropriately on our end and the stores endAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
One of the worst online experiences, everWill never buy from them again
Final Business Response /* (4000, 14, 2015/03/13) */
Walmart.com received Ms*** ***' additional rebuttal arising from her original Revdex.com complaintWe do apologize for the unsatisfactory experience she had with her ordersWe have made sure all coaching opportunities were addressed on our end as well as the storeFor the inconvenience, we have issued a $Egift CardIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
*** L
Walmart.com
Final Consumer Response /* (2000, 16, 2015/03/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the gift cardIt was very kind of Walmart to send itThank you for all your help and listening to my complaint

Initial Business Response /* (1000, 10, 2015/09/22) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn July 24, 2015, Mr*** placed an order for a $Visa Gift CardThis order was shipped and deliveredOur records show that the card was redeemedAs per our terms and conditions, he would have needed to dispute the chargesMr*** has filed a dispute and was refunded through his bankWe have contacted Mr*** regarding thisAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This issue was resolved satisfactorily, although it was ultimately resolved by my bank issuing a refund instead of Walmart

Initial Business Response /* (1000, 5, 2015/08/06) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the order she has not receivedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed Her Walmart.com account and order historyWe have spoken with Mr*** and confirmed that she has not received the White SystemBuild Drawer / Door Utility Storage Cabinet of order#XXXXXXXXXXXXXWe advised Ms*** that her order had been lost in transit by the carrierWe have replaced this order and apologized to Ms***Ms***'s replacement order has been scheduled to deliver on August 10, via Seko Worldwide FreightMs*** has been advised to follwith us if she needs anything furtherAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2014/10/01) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***' complaint, we reviewed her Walmart.com account and order historyTo protect our customers, each order must go through a verification processOur records indicate that Ms***' account did not pass payment verificationAs a result, her order was canceledHowever, our billing group has made some changes to help her account place successful ordersOn October 1, 2014, we spoke with Ms*** directly over the phone and notified her of the updates we made to her accountWe assured Ms*** that she can place a successfully order and provided our contact information so she could contact us if still needs assistanceIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2014/05/06) */
Walmart.com received a Revdex.com complaint from Ms*** ***'s regarding an experience she had in one of our storesWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe apologized to Ms*** as she was not treated properlyWe have escalated her experience with the proper department in hope that no other customers will have to go through this experienceWe issued Ms*** a $eGift Card for her troublesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I purchased chairs from Walmar*** After approx months the bottom completely came out of one of themBelow is my chat with Walmart online I think it speaks for itself:
*** *: Thanks for chatting with Walmar***! I’m *** * and I’ll be assisting you todayYou: Hi ***, I'm trying to find out about getting a warranty claim for a chair
*** *: Good Morning ***
*** *: I understand, did you place the order at store or online?
You: Here is the order # #XXX I purchased of them online and one is broken
You: My name is ***
You: Here is the part # ***
You: Are you still there?
*** *: I’m happy to assist you with thatFor security purposes can you please provide your full billing address?
You: XXX
*** *: Thanks*** *: I was checking that this order was from You: That's correct
You: I would think They should last for more than a year
You: I'm trying to find out what the warranty is
*** *: I was checking that return period for tat
*** *: expired on 07/30/You: I understand I'm trying to find out about a warranty claim noit a return
*** *: in this case, let me find you the phone number of the manufacturer
You: Thank you
*** *: just one question
*** *: these chairs came with a box?
You: I don't recallThey were shipped to a store in Boone NC
*** *: I see
*** *: I was checking our inventory
*** *: and they do not display a manufacturer*** *: Most of the times
*** *: the phone number arrives in the box where i***es
*** *: in this case, please feel free to advocate to the store in Boone NC and inquire them if they can provide you with the phone number of the manufacturer*** *: They will be more than glad to help you
You: Absolutely NOTI purchased onlineP;lease put a supervsor on now
*** *: As customer too, I definitely understand that this is frustrating and rest assured that I am doing all my best to help youi
You: From my end I dont see it that way:Looks like you are passing the buckYou: Can I please chat with a supervisor or can one have one call me?
Communication with *** * has been lostPlease wait while attempts are made to restore the connection

Initial Business Response /* (1000, 9, 2015/04/27) */
Walmart.com received a Revdex.com complaint from Mr*** regarding a refund he is expectingWe thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and
comments
Upon receipt of Mr***' complaint, we reviewed his Walmart.com account and order historyOur records indicate that Mr*** placed an order for Wireless Stereo Headphones on March 8, Part of the order was paid for with Walmart Gift Cards and the remainder was paid for in person at Mr***' local Walmart storeOn March 28, 2015, Mr*** contacted *** Care to inform us that he had returned two items, a coffee pot and the headphones, in one box and was requesting a refundUnfortunately, it doesn't look like either item was received by our Returns CenterAs a one-time courtesy, we issued refunds for both itemsThe refunds were posted to the original methods of paymentMr*** then contacted us to inform us that he no longer has the gift cards that were used and requested a new gift card be sent to himOur records indicate that both gift cards have been used and no additional refund will be issued for this orderWalmart.com considers this matter closed
If either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 11, 2015/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I told them I cound not find the card I will never do order from them evev bad company lots of companits on the internet about walmart.com
Final Business Response /* (4000, 13, 2015/05/06) */
Walmart.com received Mr***' additional rebuttal arising from his original Revdex.com complaintAs I advised in my previous response, the gift cards that the refunds were posted on have been redeemedWe will not be issuing additional refundsWalmart.com considers this matter closed
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 15, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the lie they are not a good company very rude I read there Response very rude bad company the close my account over the complainti put in with Revdex.com there no good there is a lot of comlanints about walmart.com on the internet I was reading I read the response she send to you for me to read very rude they was she wrote on the reponse letter who do she think she is talking to me like that listen everbody who shop with walmart dont very bad company if you put in a compliaint with Revdex.com there will close your accout like they did to me

Initial Business Response /* (1000, 5, 2015/02/09) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding pricing changes for items in her shopping cartWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide
us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have contacted Ms*** and have advised that we will honor the pricing the items in her shopping cartWe have also requested Ms*** contact us back when she is ready to place the orderAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (4000, 10, 2014/07/16) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding Ozark Trail Person Instant Dome Tent she purchasedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** ordered an Ozark Trail Person Instant Dome TentOnce an order is placed, a finance hold for the amount of the order is put onto the form of payment usedA finance hold is not an actual charge - it just confirms that there are funds available to complete the purchaseOur records show that Ms*** placed a total of three ordersThe first order was cancelled as we were having issues with Paypal authorization chargesBecause the order was cancelled, the charge did not go through, but the finance hold will still be on the accountGenerally it can take up to days for the finance hold to fall off the account, sometimes sooner depending on the bankWith Paypal, the refund or authorization holds will fall off within 24-hoursThe second order that was attempted did process through; however, Ms*** requested to cancel because it has been taking too longWith this cancelled order, a refund was processed back the same day to her Paypal account
We attempted to contact Ms*** at XXX-XXX-XXXX on June and 16, but were unable to reach herOur records show that Ms*** placed a third order and it has been shippedWe have escalated this matter regarding her unsatisfactory experience to the appropriate level to review and addressFor the inconvenience, we issued a $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/07/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept Walmart's response and now I know where the gift card came fromIt just suddenly appeared in my email and I wasn't even sure if it was realThank youI just wish that someone in customer service has just said, we're having issues with Paypal right no, rather than accuse me of using a fraudulent accountAnd while I understand that a hold can be placed on the account, when I placed the original order, the website told me that the order could not be placed because the payment could not be authenticatedSo if no order was placed, then how was the hold put on my account? And then why did I later receive an email with an order# but saying the original order had been cancelled at my request? I understand that these are questions that will probably never be answeredAgain, I just wish someone had said, "We're having paypal issues." Instead, from the very beginning of my call, I was accused of using a fraudulent account, of stealing someone's account info which was clearly not the case

Initial Business Response /* (1000, 5, 2015/12/23) */
Hello ***,
Sorry to hear about this negative experience
I took a look at your cases and some of the feedback contained within themThe error message you mention is a bug that is affecting a few of our customersWe currently
have our engineering folks looking into this, working on a solutionFrom what I have understood, once we create a solution, it needs to be approved by SONY, in order for it to take effect on those devicesIt will have to be a collaborative effort on both parties
I have asked *** to ping our engineering folks once again, to get a status update on this
Sorry for the inconvenience and frustration this is causingI wish I could say that I would get this bug fixed, but it is out of my scope
Thanks!
-VUDU
Initial Consumer Rebuttal /* (3000, 7, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like a more detailed response from the engineering department directly pleaseIs this a Sony / Vudu compatibility issue? What is the progress of the fix? Why is it taking months? Thank you
Final Business Response /* (4000, 9, 2016/01/11) */
Mr***'s complaint has been received, and it has been determined this is an issue for our Vudu Support TeamPlease be informed that the follconcern has been forwarded to their attention, and someone should be getting in contact with Mr***
Walmart.com
Final Consumer Response /* (4200, 11, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company has not proposed any kind of resolution what so ever, nothingThe only response received is that they know of the problem, but cannot reach the department responsible for fixing itThey have no idea how, when, or if a solution will ever be reached because they cannot get a response from the engineering department of their own companyI find this unacceptable that they cannot reach a department in their own company to find out how this matter is being addressedI have been waiting for a response for months on this matterCould someone of authority in the Walmart corporation please get in touch with the engineering department at Vudu, and ask them to e-mail me on what and when a fix will be implemented? Perhaps no fix has been thought of is why the engineering department does not answer, and they need to be convinced to take action on itI'm not sure since no one answers meThank you

Initial Business Response /* (1000, 10, 2014/09/10) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms*** ***We will continue to work with Ms*** but need additional time to work toward a resolution of her issue
Initial Consumer Rebuttal
/* (2000, 18, 2014/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2014/12/22) */
*** received a Revdex.com complaint from *** *** *** regarding the Straight Talk Samsung Galaxy SLTE Prepaid Smartphone of order#*** and price match requestWe thank you for the opportunity to address *** ***'s
concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received *** ***'s complaint, we reviewed her *** account and order historyWe have contacted *** *** and she advised when the ordered the Straight Talk Samsung Galaxy SLTE Prepaid Smartphone she did not confirm if it could be used in her area*** *** has been approved for price match for the Straight Talk Samsung Galaxy SPrepaid Cell Phone, White in the amount of $We have placed new order#*** with the promised price adjustmentAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Hello ***,
The business did contact me and did resolve the issuesBelow is the businesses response to me by emailIf you could close the complaint I would really
appreciate itYour help in this matter is greatly appreciatedThanks Have a great day From ***

Initial Business Response /* (1000, 5, 2015/04/02) */
Walmart.com received a Revdex.com complaint from *** *** regarding her most recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** placed an order on March 4, and she states that she was doubled billed for the orderOur records show that she was billed in the amount of $on XXXX-XX-XXThe first charge was an authorization holdAn authorization hold is placed on the method of payment for the amount of the orderThis authorization hold is not an actual charjust confirms that there are funds available to complete the purchaseThe actual charge for the purchase amount does not occur until the order is shippedThe timeframe to remove the authorization hold from the credit card is 7-business days depending on the bank policiesWe have tried to contact Ms*** via email on 3/31/2015, but have not heard from herAs such, Walmart considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/12) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the Walmart Family Mobile Samsung Galaxy S II 4G that she purchasedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has
taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** ordered the Walmart Family Mobile Samsung Galaxy S II 4G phoneThe ad online stated it was brand new, however, when Ms*** received her package she stated it was a refurbished phoneWe have contacted our fulfillment team to confirm this and unfortunately, we do not have the Walmart Family Mobile Samsung Galaxy S II 4G phones in stock, so we are unable to determine thisAs a one-time courtesy, we have issued a full refund to Ms***As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/07/17) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order that was delayedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records show that Ms*** filed a separate complaint and was contacted by our department on July 9, Ms*** advised that she had not been refunded and that she needs her funds in order to purchase the item from another locationWe contacted Ms*** and she advised that the issue has been resolvedMs*** confirmed that she has received her refund of $via PaypalAs such, Walmart considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/07/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/02/04) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** *** We thank you for the opportunity to address Ms*** concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms*** complaint, we reviewed her account records and purchase historyWe have confirmed that Ms*** did not receive a refund from her local storeWe issued Ms*** a refund of $for her order back to her original method of payment after confirming she was not refundedAs a courtesy for the inconvenience, we issued Ms*** an additional refund in the amount of $On February 4, 2015, we spoke with Ms*** directly over the phoneWe apologized for the inconvenience and assured her concerns were heardDuring our conversation, we confirmed Ms*** no longer needed assistanceWe also sent Ms*** a follow up email regarding our phone conversation and provided our direct number so she could contact us if she has any follow up questions or concernsIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/02/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your response, and for your time to understand and resolve my caseI am totally satisfied with the resolution
Again, thank you
***