Walmart.com

Initial Business Response /* (1000, 7, 2014/10/06) */
Walmart.com received a Revdex.com complaint from *** regarding his issue with an order he placed for a Linksys Refurbished Wireless RouterWe thank you for the opportunity to address *** concerns and appreciate the time he
has taken to provide us with his feedback and comments
After we received *** complaint, we reviewed his Walmart.com account and order historyWe sincerely apologize to *** for the inconvenience he has experienced with his orderWe have escalated this to the proper department for reviewWe have issued *** a $eGift Card for his troublesIn light of these events, Walmart.com considers this matter closed
Again, we thank *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 11, 2014/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are in the process of resolving this but it is not resolved yetI have talked to *** and I will call her back this Monday (10/13) to find out if she was able to get the product I ordered (E900)If not, she has agreed to let me choose another router in place of the (E900)I will write you on Monday to let you know
Final Consumer Response /* (2000, 19, 2014/10/17) */
Complaint closed

Initial Business Response /* (1000, 5, 2014/07/14) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding fraudulent activity on his Walmart gift cardsWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** advised us he was waiting for a refund due to fraudulent charges on his cardWe contacted our Billing Department and that issued an on line adjustment for $on July 14, We apologized to Mr*** for the inaccurate information he was given by customer serviceWe have escalated his concerns to the proper departmentAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 11, 2014/07/08) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his refund he didn't receiveWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr***'s purchased a Spa Sensations 12" Theratouch Memory Foam Mattress and stated it was defectiveWe issued a call tag to have the Spa Sensations 12" Theratouch Memory Foam Mattress picked up and to be returned back to usThe refund was processed back to Mr***'s original form of payment; however, he states that the card is closedWe have escalated this over to our billing team who contacted Mr***'s credit card provider, DiscoverDiscover confirmed they do not see the refund on their endWe attempted to contact Mr*** to inform him and to have him provide us new credit card details where we can issue the refund to, but was not able to speak with him directlyIn light of these events, Walmart considers this matter closed, but Mr*** can contact us directly to continue to resolve this matter further
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/11) */
Dear Dispute Resolution Specialist,
This is to notify your agency that the above referenced complaint has been received and determined that this is an issue for Walmart Stores escalation teamPlease be informed that this concern
has been forwarded to their attention and they will respond directly to your agency with a responseWe would like to request an extension for complaint XXXXXXXX, to give the Walmart Stores escalation team additional time to work toward a resolution of her issue
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Pending further response from the company
Final Business Response /* (4000, 15, 2015/01/19) */
Monday, January 12,
Filed Electronically
Revdex.com
XXXXX *** Road
*** *** ** XXXXX
RE: Revdex.com Complaint Case *** *** *** Ticket NoXXXXXXXX
To Whom It May Concern,
Thank you for your correspondence regarding Mr*** ***'s recent experience at one of our Walmart stores
Our goal is to assist her and research her concernTo ensure her concern is resolved in a timely manner, we will need Mrs***'s contact numberManagement is willing to address her concern but will need to speak with herPlease provide Mrs***'s contact number that we may handle her concern with more specificity
We appreciate your assistance in obtaining this information
Thank you,
***
Resolution Specialist
Walmart Stores, Inc

Initial Business Response /* (1000, 9, 2015/07/02) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the Canwood Whistler Junior Loft Bed, Cherry purchased on order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate
the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyAll bundles may consist of optional component items that are available at additional pricingWhen Ms*** placed the order for the Canwood Whistler Junior Loft Bed the optional items: desk (+89.98) bookcase (+89.98) and chest(+125.54) were not availableThe bundle components were discontinued by the ManufacturerWe have explained this to Ms*** and she requested to be refundedWe refunded Ms*** $on June 16, This order has been picked up on July 2, As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Mr*** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyTo protect our customers, each order must go through a verification processOur records indicate that Mr***'s order did not pass *** payment verification and was canceledTypically, orders placed with PayPal as the payment method are billed immediatelyHowever, Mr***'s order was cancelled before we successfully collected fundsWe reached out to Mr*** and informed him that the authorization was expired and he has not been billedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** T
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/05) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding issues he has had with his last few ordersWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with
his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** has expressed he has had issues with the last four orders he has placed with usWe tried reaching out to him at the number we have on file and we were not able to leave a messageMr*** may call us at the number below if he would like to discuss this furtherIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/06) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order she placed for Starbuck gift cardsWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs *** placed three orders for Starbuck Gift CardsWhen she received her order the cards were inactiveWe were able to activate two of the orders, and issued a refund for the order we were unable to activateWe apologized to Ms***, and also issued her a $eGift Card for her troublesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 19, 2014/05/20) */
Walmart.com received a Revdex.com complaint from *** *** regarding her issue with the cancelation of her order on April 9thWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate that her order did not pass *** of our security checksOur Billing Department has set her account to a positive status and has advised she should try to put through the order againWe left a message for Ms*** on May 20, 2014, but have not received a responseIf Ms*** has any further questions she may contact us directly at the number belowIn light of this situation, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/17) */
*** received a Revdex.com complaint from*** *** *** regarding her missing PIN# for the Straight Talk Unlimited* Text, Talk and Web Access 30-Day Service Card (Email Delivery) of order#***We thank you for the
opportunity to address*** ***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received*** ***'s complaint, we reviewed her *** account and order historyWhen we contacted*** *** she advised the issue had been resolved and that she has the PIN#As such, *** considers this matter closed
Again, we thank*** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2014/05/27) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding an item that was missed from her orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** contacted us, as she was missing the curtains to the order she placedWe contacted the buyer and they advised us they would ship the curtains to the customerWe followed up with Ms*** this morning and she informed us she has received the curtainsAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Walmart refused to honor their own advertised price on item

Initial Business Response /* (1000, 10, 2014/07/31) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order she placed on July 23rdWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** placed an order for Lansinoh Stray Replacements and Parent's Choice Premium Powder Formula with IronMs*** was told by Customer Service that her order was stuck for a couple days in the processing stateShe also stated *** service was not helpfulWe have escalated Ms***'s concerns to the proper department for reviewWe apologized for the troubles this has caused her and issued her a $eGift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/01) */
We are requesting an extension for complaint ***, filed by Ms*** ***We will continue to work with Ms*** *** but need additional time to work toward a resolution of her issue
Initial Consumer Rebuttal
/* (3000, 7, 2014/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THEY SENT THE ORDER WHEN I REPEATEDLY TOLD THEM TO CANCEL IT RIGHT AFTER I PLACED IT...I FOUND A DEAL THAT SUITED ME BETTER...THEY SENT THE ORDER ANYWAY!!!!...THE DAMAGE IS DONE...I WAS AT THAT TIME IN NO SHAPE BECAUSE OF INJURIES TO GO RETURNING ITEMS...IT HAD TO BE FOUR TIMES THAT I CANCELED THE ORDER...I JUST DON'T GET THEM...I REALLY DON'T GET THEM
Final Business Response /* (4000, 9, 2014/08/08) */
RE: Margery ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from MsMargery ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyUnfortunately, once a transaction is completed and shipment has been processed by our fulfillment group, an intent to cancel request is not guaranteed to cancel an orderWe have confirmed that the transaction was completed and shipment was processed by our fulfillment group immediately after the order was placedOn August 7, and August 8, 2014, we communicated with Ms*** directlyWe apologized for the inconvenience and explained these details with herWe assured her that her concerns were heard and we are working diligently to improve our cancellation processDuring our communication with her, she accepted our offer to issue her a full refund for the order while allowing her to keep the products she receivedIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/12) */
RE: *** ***-***/Revdex.com Case
***.*** received a Revdex.com ***plaint from *** ***-***We thank you for the opportunity to address ***-***' concerns and appreciate the time she has taken to provide us with
her feedback and ***ments
After we received ***-***' ***plaint, we reviewed her ***.*** account and order historyWe have confirmed that per ***-***' request, an intent to cancel was placed for her orders *** and *** by the customer care associates she spoke withIntent to cancel requests does not guarantee cancellation of an orderUnfortunately, in ***-***' case, her orders *** and *** were fully processed before the intent to cancel cycle was ***pletedOn December 12, 2014, we sent ***-*** an email explaining these details and advised her to contact us if she had any follow up questions or concernsIn light of this, ***.*** considers this matter closedHowever, ***-*** is more than wel***e to contact us she has any follow up questions or concerns
Again, we thank ***-*** for her feedback and ***mentsIf either of you have any further questions or ***ments, please feel free to contact usA specialist can be reached **nday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***.***
Initial Consumer Rebuttal /* (3000, 12, 2014/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was trying to reach customer service by phone at the *** location for days no answer every time they transfered me..I had to go all the way there stand on the customer service line then I was told after I waited a hour on the line I have to go to another line the pick up line pick up the trees then go back on the customer service line to get my refund..my whole experience with walmart was very stressful and inconvenient for me and my family they have some rude customer service reps and they are far from organized..my year old daughter went through hrs of in store torture in that store just for
Final Business Response /* (4000, 14, 2014/12/26) */
RE: *** ***-***/Revdex.com Case
***.*** received *** ***-*** rebuttal arising from her original Revdex.com ***plaintWe thank you again for the opportunity to address ***-*** concerns and appreciate the time she has taken to provide us with her feedback and ***ments
We have forwarded ***-***' concerns regarding the unsatisfactory service she received to the appropriate management groups where corrective action will be takenWe can assure *** that we are making every effort to prevent these issues from occurring in the futureAs a courtesy for the inconvenience, we issued ***-*** a $egift card under order ***On December 26, 2014, sent *** an email explaining these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, ***.*** considers this case closedHowever, ***-*** is more than wel***e to contact us if she has any follow up questions or concerns
Again, we thank ***-*** for her feedback and ***mentsIf either of you have any further questions or ***ments, please feel free to contact usA specialist can be reached **nday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
***.***

Initial Business Response /* (1000, 5, 2014/05/01) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***' letter, we reviewed her Walmart.com account and order historyMs***'s believed that Walmart.com placed a restriction on her account based off her bankruptcy historyWalmart.com orders are not decided on a customer's credit history such as bankruptcyOur billing group confirmed that her order cancelled since her billing information failed to pass all security checksWe attempted to reach out to Ms*** on April 23, 2014, and May 1, 2014, but we were unable to reach herWe wanted to inform Ms*** to verify with her bank that her billing information was correctWe left a message on her answering machine explaining these details and included our number so she could contact us if she still needed assistanceUnfortunately, we have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not except this response because it is ridiculousThere is no such thing as a "failed to pass all security checks" because my card was charged then within hours the charges were reversedI have contacted my bank on several occasions and I have been assured that the problem is not with them but with Wal-Mart.comI have yet to hear the actual "reasoning" behind what is referred to as a "failed to pass all security checks." In other words what are you checking for.....I would like to schedule a conference call between Wal-Mart.com, my bank and myself in order to "resolve" this failed security check and ensure it does not happen againAs mentioned in my previous correspondence, I currently reside at an APO AP (in Korea) and did not recieve a phone call from Wal-Mart repI can be reached at XXX-XXX-XXXX
Final Business Response /* (4000, 9, 2014/05/21) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Ms*** ***' rebuttal arising from her original Revdex.com complaintAll orders placed at Walmart.com are subject to security checksUnfortunately, Ms***' orders were cancelling due to not passing security checks in our systemHowever, we have adjusted some protocols in our fraud risk system to assist with Ms***' future ordersOn May 20, 2014, we spoke with Ms*** and explained these detailsWe advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (2000, 11, 2014/05/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have confirmed and was able to make a purchase Wal-mart.comThank you

Initial Business Response /* (1000, 12, 2014/12/20) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback
and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr*** placed a Ship To Store orders for items that provided a delivery date of December 5, for Assassin's Creed: Rogue and December 8, for Middle Earth: Shadow of Mordor Each game was delivered and picked up prior to their delivery datesWe notified Mr*** about these details and advised him to contact us if he has any follow up questions or concernsAs such, Walmart.com considers this matter closedHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 14, 2014/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The advertisement on the website said I would be able to pick up the games the next day, instead they took and a half weeks to ship to the storeI picked the correct store pickup option, but the service was not provided as promised (it said I could pick it up the next day before I purchased it)
Since Walmart feels they ave no responsibility to compensate for advertising on their website, then I have no more reason to ever do business with them when it comes to game purchases
Final Business Response /* (4000, 16, 2015/01/05) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com Mr*** ***'s rebuttal arising from his original Revdex.com complaintWe have confirmed that the games Ms*** purchased were never listed for Ship To Store delivery for the next day from when his orders were placedAs stated in our previous response, we have confirmed that Mr*** placed a Ship To Store orders for items that provided a delivery date of December 5, for Assassin's Creed: Rogue and December 8, for Middle Earth: Shadow of MordorEach game was delivered and picked up prior to their delivery datesAs such, Walmart.com considers this matter closedHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 18, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will never buy a game from Walmart againNow the case is closed!

Initial Business Response /* (1000, 10, 2014/12/30) */
This is to inform your office that we are in receipt of the above referenced complaint and it has been forwarded to the appropriate department for an investigation and response
We would request at this time, if we could extended the
response deadline for this complaint until January 13, so that we might have sufficient time to provide an adequate response
Should that date not be acceptable, please notify us as soon as possible
EE *** J
Final Business Response /* (1000, 13, 2015/01/09) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding cancelled order#XXXXXXXXXXXXX, late to arrive items of order#XXXXXXXXXXXXX and refund request for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyCancelled order#XXXXXXXXXXXXX was cancelled due the item being out of stock of Walmart Supercenter #***Order#XXXXXXXXXXXXX was refunded on December 16, Order#XXXXXXXXXXXXX items arrived lateFor all of the issues above we have issued Ms*** a $eGift card for the inconvenience As such, Walmart.com considers this matter closed
Again, we thank Ms*** for he feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/10) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the three Visa $Gift cards that she purchased and was not activatedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she
has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe've had an internal issue where gift cards were shipped out, but were not activated for useOur billing department has manually activated the gift card orders that were affectedWe contacted Ms*** to inform her that her three Visa $Gift Cards have been manually activated as of March 3, As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 7, 2014/03/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart.com has rectified the situation in a satisfactory mannerThank you

Initial Business Response /* (1000, 11, 2015/01/12) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from *** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback
and comments
After we received Mr***'s complaint, we reviewed his account records and purchase historyDue to a system error, Mr***'s one of the shag rugs was returned to usWe attempted to refund Mr*** for the second rug that was returned, but we were unable to as he filed a chargeback with PayPal who credited him backAs a courtesy, we processed Mr*** a replacement order with expedited shipping on 1/12/On this day, we sent Mr*** an email explaining these details and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this case closedHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com