Walmart.com

Initial Business Response /* (1000, 10, 2015/03/25) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After
we received Ms***'s complaint, we reviewed her Walmart.com account and order historyEarlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing an incorrect imageOnce we became aware of this issue, we took corrective action to investigate and rectify the errorCustomers were purchasing a smaller quantity of this item at the correct price, but the image showed a much larger packUnfortunately, given the wide discrepancy in this error, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)
We understand the frustration this has caused Ms***That is why we have issued Ms*** a refund for her order and let her keep the plates at no charge to herIn addition, we issued her a $egift card to help her with her next purchaseOn March 20, 2015, and March 25, 2015, we attempted to call Ms*** at (XXX) XXX-XXXXWe left Ms*** a voice message on our first callA person picked up on the second call we made to Ms*** and disconnectedOn March 25, 2015, we sent Ms*** an email explaining these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she still needs assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/10) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After
we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn November 1, 2015, Mr*** placed an order for a Straight Talk Prepaid Smartphone for same day pickup at his local Walmart storeTo protect our customers' payment information, each order must go through a verification process which can take 1-daysMr***'s order was verified and processed for pick up on November 2, Our records indicate that the order was picked up that same dayWe have tried to reach Mr*** several times by phone and via email to discuss this matter, but have been unsuccessfulAs such, Walmart.com considers this matter closed but we encourage Mr*** to contact us directly if he still needs assistance with his order
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart should not be allowed to advertise same day pickup when they have admitted that's not trueI quote "Each order must go through a verification process of 1-days" That is not same day pickupI did pick up my order the next day, but it was because I raised *** with WalmartThe money was taken out of my account immediatelyForce Walmart to remove the same day pickupIt is advertising!!!
Final Business Response /* (4000, 14, 2015/11/20) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintWalmart.com takes the security of our customers account information very seriouslyAs such, as we advised in our previous response, each order must go through a verificationWhile most orders are reviewed almost immediately after they are placed, some orders do require additional verification, which can potentially take 24-hoursWe have made multiple attempts to contact Mr*** to discuss this with him but we have not heard backFor his inconvenience, I have sent him a $eGift cardWalmart.com considers this matter closed
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 13, 2014/03/31) */
RE: *** *** / Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After thoroughly reviewing Mr***'s account records, we have confirmed his gift card could not be refunded since it was already redeemedPer our Gift Card terms and conditions, Walmart.com and its affiliates shall have no liability to customers for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through their Walmart.com accountCustomers are solely responsible for keeping the passwords *** their Walmart.com account safe and for any activity conducted under their accountHowever, we spoke with Mr*** over the phone and issued him a $egift card as a one time courtesyWe advised him to contact us if he had any follow up questions or concernsWe have not heard back from himIn light of this, Walmart considers this case closedHowever, Mr*** is always welcome to contact us if he would like us to address any of his questions or concerns
Again, we thank Mr*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2015/10/08) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding a bike she had purchased online and returned at her local Walmart storeWe thank you for the opportunity to address Ms***'s concerns and appreciate the
time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyDue to the fact that the bike that she had purchased was returned to her local Walmart store, Ms*** will need to speak with the store in order to get the refund issue resolvedThe Store Manager, ***, is familiar with the case and would be happy to review her receiptsHe can be reached directly at XXX-XXX-XXXXWe attempted to contact Ms*** to provide her with this information but have not been able to reach herAs such, Walmart.com considers this matter closedHowever, if she needs further assistance, she is welcome to contact us directlyA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Initial Consumer Rebuttal /* (3000, 12, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this responseNo one from the store as attempted to contact meNo voicemails receivedI have given them all the receipts and credit cards statements from the bike that they charged me for but I never bought and that has been returned to my cardThe whole point of this is that a return receipt was not given to me in the first placeI have explained this many times
Final Business Response /* (4000, 14, 2015/11/04) */
Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintUpon receipt of her follow up response, we attempted to reach out to her to discuss the issue furtherUnfortunately, the phone number we have on file is disconnectedAs a one-time courtesy, we have processed a refund for the charge that posted to Ms***'s accountWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Final Consumer Response /* (2000, 16, 2015/11/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received a refund

Initial Business Response /* (1000, 5, 2015/09/11) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn August 11, 2015, Ms*** placed an order for a BouncePro 14' Trampoline to have it shipped to her local storeThe trampoline shipped in two boxes due to its sizeThe box of was lost in transit and therefore never made it to the storeOur records show the replacement for the missing box was picked up from the store on September 4, We have contacted our fulfillment team regarding this and they have advised that this item was shipped backhaul which caused the delayFor the inconvenience, we have issued a credit of $back to Ms***As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted by a manager of Wal-mart apologizing for the inconvenienceI have recieved my trampoline and a $creditThank you for helping me in this matterEven if the trampoline was not delivered in time the situation was solved in a timely matter after I contacted Revdex.com

Initial Business Response /* (1000, 6, 2014/02/11) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the Xbox One Console - Standard Edition that was late to arriveWe thank you for the opportunity to address Mr***’s concerns and appreciate the time he has
taken to provide us with his feedback and comments
After we received Mr***’s complaint, we reviewed his Walmart.com account and order historyWe do apologize for the unsatisfactory experience he had trying to get his questions answeredWe have escalated his concerns and feedback to the appropriate level for reviewWe contacted Mr*** and he confirmed he received the packageFor the inconvenience, we have issued a refund for the taxes on the order and an $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time
Sincerely,
***
Walmart.com

Complaint: ***
I am rejecting this response because: I did not receive the refund on a NEW virtual gift card, instead when the order for the new gift card was processed I got a second message stating there was an error the order number is ***This is the order for the order for the gift card as a refund and I attached the error email that was received also
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2016/03/10) */ Walmart.com received a Revdex.com complaint from Mr*** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn December 26, 2015, Mr*** placed an order for Yamaha Indoor/Outdoor SpeakersA delay email for the order was sent on January 1, Our records show that Mr*** contacted our customer service team on January 6, requesting to cancel his orderNormally when an order is canceled a refund is automatically generatedThe Yamaha Speakers did ship out and were delivered to the store on December 30, Due to a system issue, which has since been addressed, the order was not expired when it was not picked upA refund has been issued and will post to Mr***'s original method of paymentAs such, Walmart.com considers this matter closedAgain, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific TimeSincerely, *** Walmart.com Initial Consumer Rebuttal /* (2000, 8, 2016/03/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Was handled immediately after the Revdex.com complaint was filed, but the time and effort that went into even having to get to this point with multiple unsuccessful attempts with customer service (online and phone), Twitter and a snail mail letter to Arkansas and California was ridiculous

To Whom It May Concern:
My name is *** *** On May 16, 2016, I contacted walmar*** in reference to a refurbished tv that I purchased online I picked up the Refurbished VIZIO *** 720p 60Hz FullArray Class LED Smart HDTV at the ***, NY location When I opened the product at home, it was missing the stand I called to see what my options were I was advised that I had options A replacement refurbished tv was being sent to the *** location and I could either switch the box for the other, or I could just take out the stand out the the replacement box I chose to just take the stand However, the representative failed to tell me that there was a time frame to pick up the stand once it arrives at the store I went on vacation so when I returned I went to the store and was informed that the product shipped back to the factory It took hours for the *** location to inform me that the product shipped back I was so upset over the time I spent waiting I then went home and contacted walmar*** again I spoke to a supervisor who I thought fixed the problem very easily She suggested that she give me a $gift card to purchase a stand that she found online I was happy with that suggestion and received the gift card Also, be aware, that whole process took hours on the phone, after having to repeat my dilemma to other people before I spoke to the supervisor I was assured that the problem was resolved On August 19, 2016, I received an email stating that I didn't return the product that received and was charged $to my debit card How dare your company take money from me for a product I never laid eyes on It took me over 1/hours on the phone AGAIN to be told I have to wait 3-business days to receive my monies back I am disgusted that a company as big as Walmart has a computer system that is so flawed I couldn't walk into a store and just take anything without there being consequences for my actions so don't thing your company should be able to take money from me without any either I am report your company to the Revdex.com That fact that there was no way to expedite my refund is appalling It was walmar*** that did not provide the proper customer satisfaction from beginning to end I will never purchase from your company again and I will share my story on social media to discourage others from shopping there as well

Initial Business Response /* (1000, 16, 2015/05/22) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the return policy for the ARRIS/Motorola Cable Modem of order# XXXXXXXXXXXXX and the rude treatment he received at his local storeWe thank you for the opportunity to
address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order history
We partnered with the management team of Walmart *** of *** CA in order to provide the best resolution possibleMr*** advised that he was no longer interested in returning the order and requested to be compensated for the rude treatment he received at the storeStore Manager *** has contacted Mr*** and has issued him at $Gift Card for the trouble and disruptionAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 6, 2014/10/30) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyWe issued a refund of $back into Ms***'s original method of payment on October 30, On October 30, we spoke with Ms*** directly and informed her about the refund we issued back to her original method of payment During our conversation, we confirmed she no longer needed assistanceIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2014/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 19, 2014/09/22) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his order for a TVWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** purchased a TV and that stated on the box output audioWhen he hooked up the TV he realized this feature was not thereWe have escalated this issuer to the buyer for reviewMr*** returned the TV and has been issued a full refundWe apologized to Mr*** for the inconvenience this has caused himAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 21, 2014/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/04/07) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work on Mr***'s issue but need additional time to work toward a resolution of his issue

Initial Business Response /* (1000, 13, 2015/06/17) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe confirmed Ms***'s order was returned to us on June 3, We updated our system to reflect that her order was returnedWe also notified FedEx about Ms***'s returned order and informed them that a pickup was no longer requiredOn June 4, 2015, we spoke with Ms*** directly and explained these detailsWe issued her a courtesy $egift card for the inconvenience she experiencedDuring our conversation, Ms*** confirmed she no longer needed assistanceIn light of this, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 15, 2015/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received an email and personal call from a Walmart representative who apologized and gave me a e-gift card for my troublesReally appreciated that they reached out to me to correct their mistakeWould show there again knowing they take pride in their company

Initial Business Response /* (4000, 14, 2014/09/11) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding an issue he was having with an item that he returnedWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** item was received back in our warehouse and he should not be receiving any more emails stating his card will be rechargedWe apologize for the trouble this has caused himAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 16, 2014/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/07/02) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his late to arrive Better Homes and Gardens Providence Outdoor Day Bed of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and
appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr***'s shipment was delayed due to mis-communication with the carrier and Mr***'s doormanWe were advised that the shipment may have also been damagedWe requested the shipment be returned to us and issued Mr*** a replacement order and expedited the processing time and deliveryMr*** received his replacement on today, July 2, We have also provided a $discount for the delays and inconveniencesAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2015/04/29) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding Walmart's price match policyWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have contacted Mr*** and advised that when the item is in-stock at both retailers the price match can be honoredWe have also emailed Mr*** and provided him with the link to our price match policy http://help.walmart.com/app/answers/detail/a_id/We have not heard back from Mr***As such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I guest their is some commination barrier herewhat the matter with your price match policy?
as walmart.com advertised the product online and store associate responsehowever both of them didn't state the time window
so within a few hours(after I got back home) price was change
againdon't post your policy againjust let me know your website is nothing relation to the storeI will stop botherthank youI should have know walmart and walmart.com is two companysince there are two company of course they don't need to be responsible for the other
Final Business Response /* (4000, 9, 2015/05/05) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintWe have spoken with Mr*** and he advised when his local store did not have inventory for the Apple iPad mini 128GB he wanted to ensure that he would be able to get the special online pricing, instead Mr*** was not given adequate informationDue to the inconvenience we have issued a $eGift card that he can use at his discretion at his local store or onlineWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
*** J
Walmart.com
Final Consumer Response /* (2000, 11, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
talked to *** J
SrExecutive Escalations Specialist
and finally there is someone who was really listen to what happen and give a response base on the situation, rather than the other all answered in formatted answers
and if the company reply based on the situation, either it was yes or no, all the matter is if it is making scene, there should be no problem caused

Initial Business Response /* (1000, 10, 2014/08/14) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding an order she placed for gift cardsWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** placed an order for two gift cardsWhen she received the gift cards they were inactiveShe contacted customer service to help in the activation process, and they were not able to help herWe apologize for the inconvenience this has caused and have escalated this to the proper department for reviewWe have issued a full refund of $back to the original payment methodThis refund should post within 5-business daysAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/30) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr*** ***\'s concerns and appreciate the time he has taken to provide us with his feedback and comments
On April 30, 2014, we spoke with Mr*** and confirmed he disputed the charge for his order with his bankWe notified our billing group of the dispute and issued a refund on our end so the refund would be in our favorWe assured Mr*** that the refund would be finalized on our end and provided our direct number so he could contact us if he had any issuesIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2014/06/17) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and comments
On June 17, 2014, we attempted to contact Mr*** at (XXX) XXX-XXXX but have been unable to speak with him directlyIn addition, we sent him an email and advised him to contact us if he still needed assistanceUnfortunately, we have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/06/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am very sorry, I have not answered my phone in days because I have gotten an intense amount of spam calls in the past few weeks from several phone numbersI did not find a voicemail from Walmart eitherI was not aware of any e-mail from Walmart.com because it arrived to my spam folder, I only knew to check because of the Revdex.com e-mail I receivedI am still interested in assistance in purchasing the sodastream machineThank you for your time and patience
Final Business Response /* (4000, 14, 2014/07/01) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and comments
On June 30, 2014, we spoke with Mr*** directly at (XXX) XXX-XXXXPer our agreement over the phone, we assisted Mr*** with placing a new order and issued him a price match to the original order he placed on May 19, We advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com