Walmart.com

Initial Business Response /* (1000, 5, 2014/04/14) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work with MrMonje but need additional time to work toward a resolution of his issue
Final Business Response /*
(1000, 8, 2014/04/18) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order he received damagedWe thank you for the opportunity to address Mr*** concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr*** complaint, we reviewed his Walmart.com account and order historyWe spoke with Mr*** on April 10th and he advised us one of his orders has been taken care of, but he was having a problem with another oneHe did not have the order number and he advised us he would call when he got homeWe reached out to Mr*** on April 15th and have not heard back from himIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/08/28) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Mr***'s complaint, we reviewed her Walmart.com account and order historyOn July 20, 2015, Ms*** placed an order for a fireplace to have it shipped to her local storeThe order was lost and therefore a replacement was issuedOur records show that the cancellation of the replacement was done on August 9, 2015, which should have prompted the refund at that timeWhen the replacement was cancelled, the system did not tie back to the original order to process the refundThis is a known issue within our system that we are in the process of fixingThe refund of $was processed on August 22, and will be posted back onto the original form of payment within 3-business days depending on the bank policiesFor the inconvenience, we have issued a $EGift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/10/29) */
*** received a Revdex.com complaint from *** *** regarding her issue with a receipt for the Savings Catcher AppWe thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received *** ***'s complaint, we reviewed her *** account and order historyWe reached out to *** *** on October 23rd and asked her to provide us with a screen shot of the receipt in questionWe have not heard back from herAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 12, 2014/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am rejecting this response because I received an e-mail from Walmart's Saving Catcher team asking for a screenshot of the receipt in question so this matter could be investigatedI replied with the requested documentationI then received an e-mail back stating it was being looked in to and have not heard anything backThe person who is handling this claim needs to get the information straight, now I am even more angryTHE REF# ON THE E-MAILS I RECEIVED AND RESPONDED BACK TO IS (***)I will be copying/pasting the e-mails as proof that I, indeed, did respond and Wal-Mart did state it was being further looked intoKeep in mind, if this isn't handled within an appropriate amount of time, I will be reaching out to social media to inform everyone as to what transpired and how I have been treated regarding this matterIf my screen shot response e-mail was not received, then why would I have received a response BACK from Wal-Mart stating it was being looked into further? This is getting comical
First e-mail from Wal-Mart Savings Catcher:
Savings Catcher
Oct (days ago)
to me
Thank you for your message
Dear ***,
Thank you for contacting our Savings Catcher TeamI apologize for the inconvenience this problem has caused and I appreciate your feedback and time spent contacting us with this issue
Please get back to us with the screenshot of the concerned receipt number and we will investigate in detail
If we can be of any further assistance, please do not hesitate to contact us by e-mail at *** or by phone at ***
Sincerely,
Savings Catcher Team
For further correspondence regarding this issue, please reply to this email
----Your Original Comments Were----
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressedIf you have received this email in error destroy it immediately*** Walmart Confidential ***
The 2nd E-mail from Wal-Mart after my screenshot was sent:
Savings Catcher
Oct (days ago)
to me
Thank you for your message
Dear ***,
Thank you for contacting Walmart Savings CatcherThank you for the messageYour concern has been escalated for review and resolutionWe will contact you once this resolution is available
We appreciate your feedback and input as we work to continue to improve the experienceIf we can be of any further assistance, please do not hesitate to contact us by e-mail at *** or by phone at ***
Sincerely,
Savings Catcher Team
The Kids have voted! Check out what toys made the top Holiday Toy List
***
For further correspondence regarding this issue, please reply to this email
----Your Original Comments Were----
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressedIf you have received this email in error destroy it immediately*** Walmart Confidential ***
Final Business Response /* (4000, 17, 2014/12/05) */
*** received *** *** *** additional rebuttal arising from her original Revdex.com complaintOur Savings Catcher team reached out to *** *** and issued her a $eGift CardWe apologize for the inconvenience this caused herIn light of these events, *** considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
***

Initial Business Response /* (1000, 6, 2016/02/02) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyMs***'s order was from Ebags, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the *** is notified at the time of order that they are purchasing the item from the Marketplace RetailerAdditionally, the product description includes the specific Retailer's Shipping and Return Policy
We notified the Ebags support team about Ms***'s concerns and she was assisted with her recentWe have refunded Ms*** as of January 20, As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2016/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund was received only after the Revdex.com was brought inNot after all this information was presented numerous times over the last few months through a paypal disputeI am convinced that there is a serious problem happening with the walmart marketplace vendor system and will never use it again as my father has had the same problem that I did recently almost identicallyI thank the Revdex.com as this is the second time I have had to use their services when a business was trying to keep me from money that was rightfully mineI know this response sounds ungrateful since the refund that I requested was issued but you have to remember that it was my money in the first place that you held for several months and I shouldn't have had to enlist the Revdex.com to ensure that I wasn't walked all over by a multi-billion dollar company but I guess that is where we are todayThank you to the Revdex.com again for keeping these big corporations honest and looking out for the consumers

Initial Business Response /* (1000, 15, 2014/12/07) */
RE: *** *** / Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address ***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received *** ***'s complaint, we reviewed her account records and purchase historyWe have confirmed that her order was delivered to her address on March 7, Unfortunately, we were unable to reverse the charges or intercept the package since the order was deliveredWe recommend that *** *** dispute the charge with her credit card provider*** *** may also have her credit card provider contact us if they need additional information to assist herWe notified *** *** of the details and advised her to contact us if she still needed assistanceIn light of this, *** considers this matter closedHowever, *** *** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2016/01/07) */
Walmart.com received a Revdex.com complaint from Ms*** regarding issues she experienced with her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOn December 17, 2015, Ms*** placed an order for a Refurbished Vizio TV to be shipped to her local Walmart store for pickupUnfortunately, due to an error in processing, her order was not fulfilled and had to be cancelledThe authorization hold on the order has been released and the funds have been released to Ms***'s original method of paymentThe TV she wanted to purchase is no longer in stockHowever, if she would like to contact us, we would be happy to find something comparable if she is still interested in making the purchaseWalmart.com considers this matter closed but again, we encourage Ms*** to contact us directly is she needs further assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/03/03) */
Walmart.com received a Revdex.com complaint from *** *** regarding his subscription for Baby BoxWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** and his wife subscribed to baby boxBaby box is a subscription on our site that sends out useful products and tips for every stage of pregnancyMr*** did not receive the third trimester boxWe have contacted our third party fulfillment team, Brandshare, advising them of thisIt appears the shipping address was incorrectBrandshare has contacted Mr*** and have arranged to send out the third trimester boxAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/03/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They mailed box

Initial Business Response /* (1000, 10, 2014/12/29) */
Walmart.com received a Revdex.com complaint from *** *** regarding her orderWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments
After we
received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe would like to apologize to Ms*** for the experience she had with *** serviceWe have escalated her issues to the proper department for reviewIn order for us to move forward with a refund we asked Ms*** to provide us with her billing statements and the receipt that shows she was overchargedTo date we have not received these itemsWe have provided Ms*** with our email address to send the documentation ***@dms.wal-mart.comIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THAT EMAIL ADDRESS WILL NOT RECIEVE EMAILSONCE AGAIN I NEED A WORKING EMAIL ADDRESS TO SEND SOMETHONG TOOIS THAT THE ONLY *** EMAIL ADDRESS THERE IS FOR ALL OF WALMART????? THERE HASNT BEEN NOT ONE TRUE ATTEMPT FOR THEM TO RESOLVE THIS MATTERTHEY WONT GIVE ME A CORRECT ADDRESS,THEY LOST THE LETTERS SENT VIA POST OFFICE, IVE MADE ATTEMPTS AT TRYING TO SEND THE EMAILSMY BANK HAS ALREADY STATED THEY WOULD EVEN TALK TO SOMEONE.IDK WTF THIS GAME PLAYING IS AND WHY THIS BUSSINESS IS AN ACREDITTED BUSINESS WITH THE WAY THEY ARE TREATING THIS SITUATION AND THEIR EMPLOYEESFORCING PEOPLE TO WORK FOR NO PAY SAYS IT ALL
Final Business Response /* (4000, 22, 2015/01/29) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintWe have not received the receipt from Ms*** where she paid cash in the storeIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 25, 2015/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I mailed these liars the reciept as requested in December but they conveniently lost itI have done everything requested repeatedly to no availAs the woman stated I am just a stupid white b*** who wasnt going to get my back if she had anything to do with it and she obviously made good on her threatEven after *** admitted I was given a non working email link that I sent the documentation to times only to have it be rejected and admitted that my letter did arrive at
Walmart Inc
*** XXXXX
It doesnt matter what I do or say or obviously prove Im nobody and they are corporate bullies,liars,and thievesI have contacted the
The National Legal Aid & Defenders of Disabled Americans and this will serve as public notice that my intentions are to contact
1) National Council on Disability
2)Oklahoma & California consumer protection Offices and State Regulatory Agencies
3)Trade Associations
4)National Consumer Organizations
5) Every Media program I can think of beginning with a petition on facebook to assist me with taking this matter into a courtroom

Initial Business Response /* (1000, 5, 2014/12/22) */
RE: ***/Revdex.com Case
*** received a Revdex.com complaint from *** ***We thank you for the opportunity to address ***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received ***'s complaint, we reviewed her account records and purchase historyWe have confirmed ***'s order was delivered to her address on December 15, at 4:450PMUnfortunately, *** did not receive the package that was delivered to her front doorOn December 20, a refund for this order was issued back to ***'s original method of paymentIn addition, we issued *** a courtesy $egift card to help her with her next purchaseWe advised *** to contact us if she still needed assistanceWe have not heard back from herIn light of this, *** considers this case closedHowever, *** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 10, 2014/02/18) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order for she placed for a Flambeau Outdoors Pistol CaseWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with
her feedback and comments
After we received Ms***’s complaint, we reviewed her Walmart.com account and order historyMsFong placed her order Site to StoreShe received an email stating the item arrived and would be held until February 5thMs*** went to the store on February 5th and was notified that her item had been returned and she was issued a full refundWe apologized to Ms*** and issued her a $eGift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time
Sincerely,
*** ***
Walmart.com
Final Consumer Response /* (2000, 12, 2014/02/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/12/21) */
RE: ***/Revdex.com Case
*** received a Revdex.com complaint from *** ***We thank you for the opportunity to address *** *** concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received *** *** complaint, we reviewed his account records and purchase historyWe have confirmed that an error in our system caused *** *** order from processingAs a courtesy, we have arranged to issue *** *** a refund adjustment on a new order to match the price he originally paidWe have located the item at a local Walmart store in his area for Pick Up TodayOn December 21, we sent *** *** an email explaining these details and advised him to contact us so we can move forward with this arrangementUnfortunately, we have not heard back from himIn light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us if he decides to move forward with this arrangement or has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 10, 2014/02/14) */
Walmart.com received a Revdex.com complaint from *** *** regarding his order he placed for Rubbermaid TotesWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** placed an order for Rubbermaid Gallon Tote set of for pick- up todayWe apologize for the trouble he had at the store when picking up his orderWe have escalated his issues to the proper department for reviewWe have also issued Mr*** a $eGift CardWe left messages for Mr*** at XXX-XXX-XXXX and have not heard back from himIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 7, 2014/09/19) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have contacted the manufacturer directly and arranged to send Mr*** the bottom head board and foot boardWe also updated our system to cancel the recharge that was setup for his returned items
On September 16, and September 18, 2014, we attempted to contact Mr*** at (XXX) XXX-XXXX , but he was not availableOn September 18, 2014, we were able to communicate with Mr*** via email and verified the parts he neededWe notified him of our arrangement to send him the bottom head board and foot board and will provide him the tracking information once they are shippedIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2014/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did speak with the associate on the matter but to this date I have absolutely no information on the status of the partsI will not consider this case closed until I have received the proper parts that are damagedi will need the tracking numbers of the shipment and when the part arrives and it is the correct one and is not damaged then I will consider it closed
Final Business Response /* (4000, 14, 2014/10/17) */
RE: *** ***/Revdex.com Case
Walmart.com received Mr*** ***'s rebuttal arising from his original Revdex.com complaintAfter receiving Mr***'s rebuttal, we reviewed his account records and historyWe have contacted the manufacturer directly and confirmed they made multiple attempts to reach Mr*** directly at his phoneWe have confirmed with the manufacturer that after speaking with Mr*** directly, they have arranged to send him his replacement partsOn October 14, 2014, and October 15, 2014, we communicated with Mr*** via emailMr*** confirmed that he spoke with the manufacturer directly and arranged to be issued his replacement partsAs a courtesy for the inconvenience, we have issued Mr*** a $egift card under order XXXXXXX-XXXXXXWe advised Mr*** to contact us if he still needed assistanceIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (2000, 16, 2014/10/21) */

Initial Business Response /* (1000, 5, 2014/07/03) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
On July 1, we spoke with Ms*** directly over the phone to discuss her issueWe apologized for the inconvenience she experienced and issued her a courtesy refund for her DVD playerWe advised her to contact us if she had any follow up questions or concernsWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she needs additional assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/22) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding two orders she placed for Deluxe Photo CalendarsWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with
her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe want to apologize for the issues Ms*** had with her two ordersOur records indicate Ms*** has received a refund for the two orders in questionWe have also issued a $eGift Card for her troublesIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2014/12/23) */
I received an email stating that I received a $e-gift card from Walmart for this huge mistakeThat is just ridiculous! I feel that this huge inconvenience warrants more than $10! Because of Walmart's mistake that they made twice, I don't have a Christmas gift to give my momSo I called Walmart to find out why the amount was so little for such a huge mistakeA supervisor got on the phone and she immediately had an attitudeShe even had the audacity to ask me "So ma'am I'm guessing you have never made a mistake?" Then she said "Walmart didn't even have to give you that $10." She was extremely rude and not at all apologetic for my order being wrong twiceShe acted as if this was and I should just get over itI was getting very frustrated and knew that I needed to get off the phone, so I asked her for her nameShe continued to talk over me, which prompted me to ask her for her name againThis was her reply, "My name is *** and I have already told you that." WHAT! I was shocked and appalled that this was a so-called manager talking to a *** like this! A *** who paid money for a Christmas gift and Walmart messed it up twiceThis *** lady (who would not give me her last name but I looked her up and I think it's Williams) was so rude and unprofessionalShe kept going back and forth with me and in the *** service world, you do not challenge the *** and give them an attitudeEspecially when the *** is right and your company messed up! I could understand if this mistake happened once, but this was twice that they messed up the same orderThis whole ordeal has been very stressful and I am crushed that my mom will not have this gift that I ordered especially for her to open up on Christmas day
I hope that something other than a cheap $gift card will be done about thisAnd I do not appreciate this supervisor, ***, being so rude and unprofessional with me over the phoneShe needs to be counseled and really needs to take *** service training because there is no way a supervisor should talk to a *** the way she spoke to me
Final Business Response /* (4000, 11, 2015/01/06) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintMs*** order was received wrong twiceAlso, *** service was not able to helpWe have escalated her concerns to the proper department for reviewWe also issued her an additional $eGift CardIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 20, 2016/02/04) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn January 5, 2016, Ms*** placed an order for Igloo 150-Quart Coolers for same day pick up at her local Walmart storeWhen the store went to fulfill the order, there was not enough available inventory to fulfill the order and it had to be canceledWe do apologize for the inconvenience this causedWe contacted a local store in Ms***'s area who located the coolers and had them shipped directly to herIn addition Ms*** was sent a $eGift card for the inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 22, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart fulfilled the entire order at the original online priceI appreciate all their efforts to make things right with the purchaseThanks ***

Initial Business Response /* (1000, 7, 2015/01/16) */
Walmart.com received a Revdex.com complaint from *** ***'sWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s
complaint, we reviewed his Walmart.com account and order historyMr***'s has multiple accounts on our website and has been blocked for repeated returns abuserHe will not be able to place orders through our siteAs such, Walmart.com considers this matter closed
Again, we thank Mr***'s for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 11, 2015/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart.com Has been lying all the way around I have only Had One Account And They Told Me They
Couldnt Process order because They Couldnt Verify Payment
Final Business Response /* (4000, 13, 2015/01/23) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintDue to his account activity we are no longer able to process any ordersIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 15, 2015/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
BECAUSE THEY ARE NOT TRYING TO HELP I GUESS IM GOING TO HAVE TO GET ME A LAWYER AND SUE THEM AND THEN GET THE FBI INVOLED BECAUSE THIS IS NOT GETTING ANYWHERE I GUESS EVERYTIME A COMPLAINT GETS IT FOES *** SERVICE WAY AND NEVER THE CONSUMER WAY SO MY LAWYER WILL BE THE NEXT ONE HEARING FROM YOU GOOD DAY! !!!!!!!!!!

Initial Business Response /* (1000, 5, 2015/12/15) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to an issue with a refund requestWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyAccording to our records, Ms*** was issued a gift card for her order totalWe attempted to contact Ms*** via telephone and emailHowever, after various attempts, Ms*** did not respondAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/19) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn September 19, 2014, we spoke with Ms*** over the phoneWe apologized for the inconvenience she experienced with her swing set order and offered to issue a discount towards a comparable swing set along with free freight shippingShe accepted our offer and selected the Atlantis Cedar Wooden Swing Set priced at $before taxUpon confirming her new order, we will issue her a refund adjustment to discount the Atlantis Swing Set and cover the cost of freight shipping that will bring the total cost to $In light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/10) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order for a fanWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** purchased a fan and when she took it out of the box she stated it was missing partsWe have issued Ms*** a replacement fanWe left a message for her with this informationWe would like to apologize for the inconvenience this has caused herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am very satisfied Walmart is sending me a replace fan thanks Revdex.com for helping me with this matter
Final Consumer Response /* (3000, 12, 2014/09/16) */
yes I did close this case because I received another fan and I was very happy about it but over the weekend I went to hook the fan up and the pole that supports the fan would not stay up with the cap that you use to secure the fan and also the cap on the motor was broken so I really are back to square one
Final Business Response /* (4000, 14, 2014/09/22) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintWhen we contacted Ms*** she advised us she was taken care of with a replacement fanIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com