Walmart.com

Initial Business Response /* (1000, 10, 2014/02/27) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms*** *** regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we immediately took corrective action to rectify her issueWe contacted the carrier *** and made arrangements for them to pick up her order at her residenceWe have contacted Ms*** at (XXX) XXXX-XXXX on February 27, and notified her about our arrangement with SekoWe provided our direct number for her to call if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter resolvedHowever, Ms*** is always welcome to contact us if she has any follow questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/23) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding not being able to place an order for an Xbox One Halo Master Chief Collection Console BundleWe thank you for the opportunity to address Mr***' concerns and
appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***' complaint, we reviewed his Walmart.com account and order historyWe have attempted to reach Mr*** via email address of ***@gmail.comWe have not heard backIn order to provide him with the best resolution possible, we will need to speak with Mr***As such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/01/05) */
I have been working a lot so it has taken me awhile to get back to themWe have left them a message and have sent them an email and are now waiting for a responseHowever, until our issue has been resolved we do not consider it closedThank you for your time and help in this matter
***
Final Business Response /* (4000, 15, 2015/01/26) */
Walmart.com received Mr*** ***' additional rebuttal arising from his original Revdex.com complaintWe have spoken with Mr*** and honored the $price for the gaming systemNew order#XXXXXXXXXXXXX for the Xbox One Halo Master Chief Collection Console Bundle with 12-Month Live Card and Choice of Game has been placed with promised adjustments ($440.03)Walmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2014/02/13) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the order three $Egift Cards that he didn’t receive from Walmart Wireless with his order for the HTC Mini phonesWe thank you for the opportunity to address Mr
***’s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***’s complaint, we reviewed his Walmart.com account and order historyMr*** purchased three HTC Mini Phones that included a $Egift Card for each order through Walmart WirelessMr*** advised he never received the Egift CardsWe contacted Walmart Wireless regarding this issue and they informed me that this was escalated to management and it will take days to resolveWe have informed Walmart Wireless to close the case on their end and we will issue the three $Egift Cards on our end for a faster resolutionWalmart Wireless closed the case and notated as needed and we have issued Mr*** Egift Cards in the amount of $As such, Walmart considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time or email us at ***@walmart.com
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 6, 2015/03/17) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his refund request for order# XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** has placed this order to be fulfilled from our Marketplace Vendor Megaretailstore.comAll Marketplace orders have to be shipped to a ***'s home address and are not eligible for Site to Store pickup, because the order is being fulfilled from the vendor's warehouse and not Walmart'sMr*** has been entering the store's address for his shipping address because the Site to Store option is not available, as mentioned aboveI have advised and educated Mr*** on the Site to Store pick up policyMr***'s local store of *** has refunded $in order to resolve the issueAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/03/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been refunded in full and consider this case resolvedThank You For All Your Assistance *** ***

Initial Business Response /* (1000, 10, 2014/12/09) */
*** received a Revdex.com complaint from *** *** *** regarding his order for a Vizio 65" TVWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received *** ***'s complaint, we reviewed his *** account and order history*** *** placed an order on November 30th and the item was out of stockWe apologized for the inconvenience this has caused him and issued him $eGift Card for the difference of the TV to put towards a new purchaseAs such, *** considers this matter closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 12, 2014/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although they contacted me and we were in agreement which was a dollar e-gift card to bring down the added cost and assured the item was in stockWhen I received the email for the gift card there was no content in the email and the item could not be found on their websiteI now feel I am getting the run around by Walmart
Final Business Response /* (4000, 14, 2014/12/18) */
*** received a Revdex.com complaint from *** *** *** regarding an issue receiving a gift cardWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received *** ***'s complaint, we reviewed his *** account and order historyWe have advised *** *** to open his email that contains the eGIft Card from a laptop instead of this phoneWe have advised *** *** to contact us if the problem persistsAs such, *** considers this matter closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Final Consumer Response /* (2000, 16, 2014/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a gift card for the difference in price for the item

Initial Business Response /* (1000, 10, 2014/12/17) */
*** received a Revdex.com complaint from *** *** regarding a fraudulent account opened in his nameWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received *** ***'s complaint, we reviewed his *** account and order historyOur records indicate *** ***'s account was closed on December 4thWe apologize for the inconvenience this has caused himAs such, *** considers this matter closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 10, 2014/12/24) */
This is to inform your office that we are in receipt of the above referenced complaint and it has been forwarded to the appropriate department for an investigation and response
We would request at this time, if we could extended the
response deadline for this complaint until January 5, so that we might have sufficient time to provide an adequate response
Should that date not be acceptable, please notify us as soon as possible
*** J
Final Business Response /* (1000, 13, 2015/01/07) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her refund request for order# XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs***'s payment was declined for this purchase and the order was cancelledThere is no refund due because the method of payment was declinedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
Victoria J
***

Initial Business Response /* (1000, 5, 2015/01/08) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order she placedWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments
After
we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have reached out to Ms*** through email and left several messages and have not heard back from herIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 15, 2014/12/23) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the delivery status of order# XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with
his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyThe Canon Black Rebel TMP Digital SLR Camera Bundle with 18mm-55mm and 75mm-300mm Lenses, Includes Bag, Memory Card and DVD shows delivered on December 10, per FedEx Tracking# XXXXXXXXXXXXXXXWe have attempted to reach Mr*** via email (***@comcast.net) and we have not heard backAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2014/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did respond to the email two times this is what I saidi order a camera on 11/27/it said I would received on or before 12/to 12/i called and email on the 3rd to see if I would have it by the 9thif not please refund my money so I could get a camera in timemy family would be leaving on the 9thso I had to rent a camera to make the picture for the Christmas cardsi was given 10% back after filing the complaintit cost me $dollars to rent the camera so I will get $of that back in daysi just started ordering from your site this year and so far its been a headacheThe company I rented the camera from has printed the cards for meThat was going to cost me $dollars so all I lost is $please see below
Dear *** ***,
A refund of $has been made to the original form of payment for order XXXXXXXXXXXXX as shown below:
==========================================================================
ITEM Qty Refund Reason
Canon Black Rebel TMP Digital SLR Camera Late
Bundle with 18mm-55mm and 75mm-300mm Lenses,
Includes Bag, Memory Card and DVD
==========================================================================
Timeline for Refund:
PayPal: The refund should appear in your Paypal account within business days
Track the status of any remaining items by visiting the Order Details page:
https://www.walmart.com/cservice/ph_detail.gsp?order_id=XXXXXXXXXXXXX
If you have any further questions, please visit http://help.walmart.com/ or reply to this email and let us know how we can help
Sincerely,
Your Walmart.com *** Service Team
http://www.walmart.com
Final Business Response /* (4000, 19, 2015/01/06) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintMr***'s Canon Black Rebel TMP Digital SLR Camera Bundle with 18mm-55mm and 75mm-300mm Lenses, Includes Bag, Memory Card and DVD of order#XXXXXXXXXXXXX arrived day late on December 10, Mr***'s order has been adjusted $on December 10, for the delayWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 15, 2014/09/26) */
RE: *** /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address *** concerns and appreciate the time she has taken to provide us with her feedback
and comments
After reviewing *** complaint, we reviewed her Walmart.com account and order historyWe have confirmed that her order was setup for Ship To Store with no records in our system that is was originally setup for Pick Up TodayThis may have been the result of a temporary internet connection or server errorHowever, we have arranged to issue *** a discount for a new order of the same product or another comparable itemOn September 26, 2014, we attempted to reach *** at her phone (***) ***, but she was not availableWe sent her an email explaining the details above and provided our contact information so she could contact us if she would like to move forward with our offerWe have not heard back from herAt this time, Walmart.com considers this case closedHowever, *** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Final Consumer Response /* (2000, 11, 2014/09/22) */
Although it took from July to Sept(days) money was refunded today

Initial Business Response /* (1000, 5, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn November 25, 2015, Ms*** placed an order for a Refurbished Element 32" HDTV and a 2-Year Service PlanMs*** later canceled the orderNormally once an order is canceled a refund is automatically processedHowever do to a system issue, Ms***'s refund was delayedMs*** disputed the transaction with her financial institution and was refundedWe contacted Ms***, confirmed that her refund was processed and sent her a $eGift card for the inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com

Initial Business Response /* (1000, 15, 2014/12/31) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding order#XXXXXXXXXXXXX for 2- Element ELEFWXXX XX" 1080p 60Hz Direct-Lit LED HDTVWe thank you for the opportunity to address Ms***'s concerns and appreciate
the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe escalated this issue to Ms***'s local Walmart Store of Bottineau, NDThe store's management team has resolved the issue with 2- Element ELEFWXXX XX" 1080p 60Hz Direct-Lit LED HDTV and the same pricing of $as requestedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/22) */
RE: *** ***./Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his
feedback and comments
With the popularity of many items and promotions that occur on Walmart.com, items may become out of stock during purchaseUnfortunately, the Element TV became out of stock during the time Mr***attempted to place his orderWe notified Mr***via email about these details and advised him to contact us if he still needs assistanceIn light of this, Walmart.com considers this case closedHowever, Mr***is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/12/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You are going to have to make this situation rightAn apology for your lack of sufficient web infrastructure and stock is not OkI want a similar TV x for the sale price or comparable offer
Final Business Response /* (4000, 14, 2015/01/03) */
RE: *** ***/Revdex.com Case
Walmart.com received Mr***' rebuttal arising from his original Revdex.com complaintAs stated in our previous response, the Element TV became out of stock as it was a high demand and popular item and sold while supplies lastedPlease know that items added to a Walmart.com account does not reserve the item(s)As a courtesy, we issued Mr*** a courtesy $egift card to help him with his next purchaseOn Januaray 3, 2015, we sent Mr*** an email explaining these detailsIn light of this, walmart.com considers this case closedHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr***for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (4200, 16, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They really just keep repeating themselvesThey never addressed the issue of their sites capacity issues that dayIt's not a stock issueFurthermore, there response shows a lack of *** service trainingI do appreciate the $and will probably still patronize WalmartI will just most likely choose a different retailer when it comes to shopping during the Thanksgiving to Christmas holidays

Initial Business Response /* (1000, 10, 2014/03/25) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr*** *** regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
We contacted Mr*** at (XXX) XXX-XXXX on March 25, Per our agreement over the phone, we issued him a $refund back into his account to compensate him for the inconvenience he experienced and the replacement parts he paid forWe advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/01) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his recent experience with Walmart.comWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyDuring our pre-black Friday sale, Mr*** attempted to purchase items that were out of stockDue to the issues he experienced while trying to place his order, we advised Mr*** we would honor the pricing as all the items were currently back in stockHe stated he would rather wait for the next sale and declined the offerMr*** was sent a $eGift card for his inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/01/13) */
This Revdex.com was forwared to Canada at ***@wal-mart.com as this was a Canadian purchaseThe Canadian team will responde with a resolution
Regards,
***
Initial Consumer Rebuttal /* (2000, 12, 2015/01/20) */
I
have just received my money back from Walmart, so I would assume this claim should be closed?
*** ***

Initial Business Response /* (1000, 5, 2015/07/26) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his cancelled orders for the the iBUYPOWER Raidmax Horus Gaming ChassisWe thank you for the opportunity to address Mr***'s concerns and appreciate the time
he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr*** and we advised that our research shows that the iBUYPOWER Raidmax Horus Gaming Chassis Walmart#XXXXXXXXX is not a stand-alone item, and cannot be purchased by itselfThis item can only be purchased within a bundleWe have taken steps to have this item removed from our website as a stand-alone itemFor all of the inconvenience we have issued Mr*** a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/07/30) */
I was contacted via phone on 7/22/by a polite Walmart.com *** service representative who after listening to my issue and looking into my order history she said she would get back to Me within business hoursOn 7/25/at 12:44am I received an email apologizing and saying that the item was not intended to be sold alone but in bundles and that they are working to remove it from walmart.comI was offered a $gift card for the inconvenience which I have accepted but will use in-store since I am weary of walmart.com when it comes to computer components at this time

Initial Business Response /* (1000, 10, 2015/10/23) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her recent Walmart.com orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn October 6, Ms*** placed an order for digital gamesTypically, once the order is placed a digital code and download instructions are sent to the ***We're sorry to hear she did not receive the codesAs a one-time courtesy, we issued a full refund for the order on October 14, As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Final Consumer Response /* (2000, 11, 2015/12/24) */
After 2+ hours on phone with store, they said that they don't provide a shipping labelI then emailed walmart.com, and they told me to print a label that you would print if you wanted to return the itemI tried that, and submitted the
rebateHope it's sufficient!
For now, you can close this caseThanks!