Walmart.com

Initial Business Response /* (1000, 5, 2015/06/19) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we attempted to contact him directly at (XXX) XXX-XXXX and left him a messageWe have communicated Mr***'s concerns regarding the incorrect information he received from our *** care department so corrective action can be madeIn addition, we issued Mr*** a refund for his order back to his original method of payment on June 15, We advised Mr*** to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/23) */
RE: ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address *** concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing *** complaint, we reviewed her Walmart.com account and order historyWe notified our Billing group and confirmed there was a fraud tag for her devices due to a recent fraud claim she made that prevented her orders from processingOn September 23, 2014, our Billing group removed the fraud tag that was placed on her devices so her future orders can be processedOn September 23, 2014, we spoke with *** over the phoneWe notified *** of the fraud tag our Billing group removed from her devices and assured her orders can now be processedDuring our conversation, we confirmed she no longer needed assistanceHowever, we provided our direct number so she could contact us if she has any follow up questions or concernsIn light of this, Walmart.com considers this case closed
Again, we thank *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

I order a medal detector and a fire box for my son for christmas he is only years old and this is all he ask for dec order cancelled so I called they said reorder on dec cancelled again called again they put ahold on the money and said it would be after christmas before I could get theses gifts and here we will give you a dollar gift card I have done nothing but cried they have ruined my sons christmas not gifts under the tree thanks alot walmart this is the worse christmas ever what do I tell my son I have health problems is the only reason I ordered it I am so upset a child has no christmas and thinks dollars should make it better.I am done with this company they don't care about nothing but money

Initial Business Response /* (1000, 10, 2014/12/31) */
*** received a Revdex.com complaint from *** *** *** regarding the 16" Kent Impact Boys' Bike, Green of order#***We thank you for the opportunity to address *** ***' concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received *** ***' complaint, we reviewed her *** account and order historyWe have spoken with *** *** and she has advised us that she has been refunded for order#*** and that she purchased the item in-storeFor the inconvenience and for customer satisfaction we issued a $eGift cardAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 12, 2015/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
yes, we did purchase a bike in store, however, it was NOT the same bike as the bike we originaly bought was sold out, yes they did send us a gift card, which was nice of them

Initial Business Response /* (1000, 5, 2016/03/16) */
Walmart.com received a Revdex.com complaint from Mr*** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn February 25, 2016, Mr*** placed an order for pickup at his local Walmart store for "Now You See Me" on Blu-rayTypically, items available for same day pickup will be available within hours from the time the order is placedHowever, orders placed after 6pm will be available for pick up the next dayThis information is available on the websiteOn March 2, 2016, we contacted Mr*** and his local storeWe arranged for Mr*** to pick up his order and receive a $gift card for the misunderstandingAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/01/05) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his request to be refunded the retail price for the Intex Classic Downy Queen Airbed of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s
concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** did not pay retail price for the Intex Classic Downy Queen Airbed because his purchase was specially priced for the Ozark Trail 6-Person Instant Dome Tent with Two Queen Airbeds Value BundleMr*** has been refunded $on January 3, We have emailed Mr*** advising him to review his purchase summary for what he paid for the items of this bundle
Intex Classic Downy Queen Airbed $each
Intex Classic Downy Queen Airbed $each
Ozark Trail Person Instant Dome Tent:Color:Blue $
$total before tax
As such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/01/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Finally they also sent the missing item to me so I'm accepting the solution
I want to thanks to *** and all the involved people

Initial Business Response /* (1000, 7, 2015/08/24) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we reviewed her account records and purchase historyWe have confirmed that the shipping charge was deducted from Ms***'s Walmart.com order XXXXXXXXXXXXX prior to being charged on August 6, In addition, the shipping charge only reflected the Walmart.com item as Marketplace retailers are responsible for selling and shipping their productsThat is why Ms***'s order was separated into three separate ordersHowever, we understand the frustration that Ms*** has been throughThat is why we have issued her a courtesy $egift card to help her with her next online or in-store purchaseWe communicated this information with Ms*** on August 21, In light of this, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 9, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I just wanted to be issued a credit for $for the express shipping I paid for that was only applied to 1/of my order on July The gift card is nice, but, again I am confident that I will not use this because I am so disgusted with Walmart.com and its *** serviceThis is not the first time I've had to go through alot of hassle regarding an an online orderIn this case, the gift card is fine, I will pass ** along or donate itThe gift card is still wanting me to spend my money at walmart, which I am not going to do any longerI just find it strange not to issue the $credit, but thanks for the cardAgain, not exactly what the *** really wanted to happen, just like the original order and expecting express shipping but only getting 1/shipped that wayIts a weird way of doing business in my opinion

Initial Business Response /* (1000, 10, 2014/03/01) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr*** *** regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received Mr***' complaint, we immediately took corrective action to rectify his issueWe researched his account and confirmed he was past the day return window and needed to contact RCA Support for assistance with his tabletOn February 27, 2014, we sent him an email under incident XXXXXX-XXXXXX to direct him to RCA and advised him to contact us if he needed further assistanceWe never heard back from himWe later contacted Mr*** at (XXX) XXX-XXXX on March 1, 2014, and confirmed his issue was resolved by RCA and no longer needed assistance from usIn light of this, Walmart.com considers this matter resolvedHowever, Mr*** is always welcome to contact us if he has any follow questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart can/should not have a day return policy associated with their online electronic purchases, because:
1)The time it takes to receive the item shipped from their warehouse
2)Christmas Season purchases return should be based on the day after christmas so the gift can be given
3)High tech electronics are never repairable locally
4.) The Gift receiver should be allocated a sufficient amount of time to add the extended warranty after the gift is received, this burden should never solely be placed on the giver
What ever happend to good old fashion *** service being handled by the store and not inconviencing the unsuspecting ***
It is true that RCA contacted me after I went on their *** service website and filed a complaint
But, it still cost me more money to sent the item back to them., and they gave no assurance that the resolution of the problem with the Tablet would be resolved quickly
I got the impression they were hoping they could find a reason to charge me to repair the item, plus
they stated it may take them or so weeks to resolve this problem
So no I don't considered the problem solved until I get a Tablet back for my niece, and I am still waiting
Thank you Revdex.com for for helping with this problem
Final Business Response /* (4000, 14, 2014/03/17) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com rebuttal from Mr*** *** regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***' complaint, we took immediate action to rectify his issueWe attempted to contact him on March 17, 2014, but reached a disconnected numberWe sent him an email to contact us under incident XXXXXX-XXXXXXUnfortunately, we have not heard back from himIn light of this, Walmart.com considers this matter resolvedHowever, Mr*** is always welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/28) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order for a futonWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** was issued a refund of $We apologized to Ms*** for the troubles she had with her order and issued her a $gift card for her troublesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/08/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would have preferred to get the remaining parts to the futon I had paid for but unfortunately I don't have time to waste on waiting for that to happenI needed the futon for a housewarming party that is coming up very soon and accept this resolution solely because of lack of time

Initial Business Response /* (1000, 5, 2016/01/04) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After
we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn December 4, 2015, Ms*** placed an order for a Stiga Table Tennis Table to be shipped to her local storeUpon receipt, she noticed the item was damaged and requested a replacementWe contacted Ms*** to discuss the issueShe advised us that the item was scheduled to be picked up and she no longer needed assistanceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/05) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyEarlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricingOnce we became aware of this issue, we took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)
We understand that Ms*** was inconvenienced after she received the correct amount of the Honest Kids Juice Drinks she orderedThat is why we have arranged to issue Ms*** a one-time courtesy $egift cardOn November 4, and November 5, 2014, we attempted to reach Ms*** at (XXX) XXX-XXXX, but she was not availableWe left her a detailed message along with sending her an email and advised her to contact usUnfortunately, we have not heard back from herIn light of this, Walmart.com considers this case closedHowever, we will continue to work with Ms*** towards a resolution if she contacts us back
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2015/02/12) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order for a Walmart Gift CardWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order history.Our records indicate that the gift card was redeemedMs*** will need to dispute the charges with her financial providerWe reached out to Ms*** at the number provided and have not heard back from herIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received a phone call from Walmart regarding this complaintI am not wasting my time calling a "specialist" back because this was not helpful at any time in the past because I was not able to speak to a supervisor
I tried to explain in my complaint that the gift card was sent as a gift to a family I don't know very well who was in need and I wasn't able to put a note on it to explain who it was fromIn light of that I wanted to cancel itIt's not the point that this family used the fundsThe point I'm trying to make is that I tried to cancel this gift card and your poorly trained *** service "specialists" did not cancel it and therefore this family does not know who sent itIt was supposed to be a "gift" carda gift is something you send with a card for a reasonI'm not sure where the confusion lies in this and I'm not sure why you keep saying this matter is closedAnd I really don't understand why you can't admit to your mistake and offer me a refund!
Final Business Response /* (4000, 10, 2015/02/25) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintWe would like to apologize to Ms*** for her experience with *** serviceHer issues have been escalated for reviewWe have issued Ms*** a $eGift Card for her troublesIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 12, 2015/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/27) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding fulfillment issues and her cancelled ordersWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn July 7, 2015, Ms*** placed two orders for the 12-pack Sterilite file cratesThis item had an item set up error where the listing was incorrectWe have forwarded this to the appropriate team to correct the advertisementPlease note, as per our terms and conditions, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)Ms***'s orders have been refunded due to this errorAs a one-time courtesy, we have issued a $eGift Card in order to honor 1- pack Sterilite CratesWe have spoken with Ms*** and she has agreed to this resolutionAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the the gift card in place of the crates I ordered

Initial Business Response /* (1000, 10, 2014/08/21) */
Our records indicate that *** *** has filed a duplicate complaint regarding this issueOur response will be posted here https://goldengate.app.Revdex.com.org/complaint/view/XXXXXXXX/b/***If either of you have any follow up
questions or concerns, please don't hesitate to contact us
Sincerely,
***
Initial Consumer Rebuttal /* (2000, 12, 2014/08/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/11/29) */
Complaint Case #: XXXXXXXX
Consumer: *** ***
Case Opened: XXXX-
Dear ***
I am writing you in response to the above referenced customer complaintManagement reviewed the complaint and explained that to complete a
sale for this item the serial number is scanned and recorded on the receiptIn order to process a return or refund, the serial number scanned at the time of purchase must match the serial number recorded on the sales receipt
In this case, the serial number scanned off of the unit at the time of purchase did not match the serial number of the unit presented for a return
The store will be able to complete a refund on the unit with the serial number that was scanned at the time of purchase and which was recorded on the Walmart receipt
Since the box was factory sealed when the consumer left the store, we suggest that they speak to Samsung for any further resolution
We consider this matter closed
Sincerely,
*** D
Risk Resolution Coordinator
Wal-Mart Stores, Inc
Initial Consumer Rebuttal /* (3000, 12, 2014/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***
Thank you for your response and for replacing the TVThe matter is closed, however I'm not sure where your facts are coming from*** from the Walmart store on Lima & Dupont found the return sticker on the box from the person who originally purchased said TV, and found the claim to be validFurther, Walmart at Lima Road has replaced the TV a few days agoThe matter is closed, but as originally thought, Walmart was to blame as whomever returned the item, didn't check inside the RESEALED box
*** W***
CEO, Resume MaTrix Resume Writing

Initial Business Response /* (1000, 15, 2015/02/06) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her free replacement request for order#XXXXXXXXXXXXX for the Spa Sensations 4'' Memory Foam Mattress Topper, Multiple Sizes; Size: TwinWe thank you for the
opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have made several attempts to reach Ms*** and have not heard backIn order to provide the best resolution we will need to speak with Ms***As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/03) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his stored gift card that was compromisedWe thank you for the opportunity to address ***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyNeither Wal-Mart.com USA, LLC nor Wal-Mart Stores Arkansas, LLC shall have liability to you for (i) lost or stolen Walmart Gift Cards or (ii) use of any Walmart Gift Cards by third parties through your Walmart.com accountYou are solely responsible for keeping the password *** your Walmart.com account safe and for any activity conducted under your accountAs a one-time courtesy, we have issued Mr*** a $GC shipping to his home address As such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received a replacement cardThanks for your help!

Initial Business Response /* (1000, 11, 2014/10/15) */
RE: *** ***/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr*** was given a refund for his order on October 14, We also confirmed that Mr*** was issued free shipping for a new order XXXXXXXXXXXXXOn October 15, 2014, we attempted to reach Mr*** at (XXX) XXX-XXXX, but he was not availableWe left Mr*** a detailed message along with sending him an email to call us if he still needed assistanceUnfortunately, we have not heard back from himIn light of this, Walmart.com considers this case closedHowever, we are more than happy to assist Mr*** if he still needs assistance
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/27) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments
After
we received Ms***' complaint, we reviewed her Walmart.com account and order historyMs***' order was from Christmas Central, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all claims are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the *** is notified at the time of order that they are purchasing the item from the Marketplace Retailer
Ms*** has contacted Christmas Central and her order has been canceledWe apologize for any inconvenience that this has causedWe have contacted Ms*** and issued her a $eGift card for her inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Ms***' for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/24) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn December 7, 2015, Mr*** placed an order for a Baby Alive Super Snacks Snackin' Sara Doll for store pick upWe have contacted the store and they have advised that they assisted Mr*** by contacting multiple stores in his area to find the itemThey have found the item and Mr*** did pick it upFor the inconvenience, a refund and a $gift card was issuedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com