Walmart.com

Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn November 26, 2015, Ms [redacted] placed an order for a PIXMA MGWireless Inkjet Photo PrinterOur records show that this item was processed and shipped by our marketplace retailer, TigerDirectOur Marketplace Retailers are third parties who sell on the Walmart.com platformOur Marketplace Retailers have different pricing than Walmart.com as they operate independentlyTigerDirect is researching this error and will make corrections accordinglyWe have escalated this over to TigerDirect and they have advised they are not able to process an exchange and therefore refunded Ms***'s orderWe do apologize for the inconvenience this has caused Ms***As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to an issue with a refund requestWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyWe processed the refund as requested and we attempted to discuss this matter with Ms [redacted] by contacting her via telephone and emailWe did not receive a response from Ms [redacted] after repeated attempts at contact herAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/05/09) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms [redacted] 's issue, we have confirmed that our content team verified the Hammock listing she referred to was never listed online at Walmart.comOn May 9, 2014, we spoke with Ms [redacted] at (XXX)XXX-XXXX, and arranged to issue her a courtesy discount if she decided to purchase the hammock standWe also offered to honor the stand at no cost if she was able to provide us a valid screen shot of the bundle listing she was referring toShe advised that she had a hard copy of the listingWe arranged for her to send us a copy of her screen shot so we could honor the standPer our conversation, we agreed to honor the stand upon receiving her screen shot and verifying that it is a valid listingIn light of this, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) After sending [redacted] the screen shot of the item I purchased, he was able to verify that the hammock was indeed listed as having a standHe then contacted me and provided me with a gift card to purchase the appropriate standI am very happy with this conclusion and I am very thankful to [redacted] for all of his research and time in resolving this matter

Initial Business Response / [redacted] (1000, 6, 2015/08/10) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding a recent Walmart.com order he had placedWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOur records indicate Mr [redacted] placed an order for several books and a Bookcase on July 30, The order was shipped in two boxesPer the tracking details, both boxes were delivered to Mr [redacted] 's home address on August 4, We're sorry to hear he didn't receive the itemsDue to Mr [redacted] 's return history, we will not be issuing refunds for this orderHe will need to dispute the charges with his financial institutionMr [redacted] 's account has been closed and any future Walmart.com orders will be canceledWalmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never received packagesI want my refundyou are lying to justify your theft of my gift card moneyI have no history like you claimI returned an item to store that was damaged by your poor packing skills in 1st order2nd order was never received Final Business Response / [redacted] (4000, 11, 2015/08/14) */ Walmart.com received Mr [redacted] 's additional rebuttal arising from his original Revdex.com complaintMr [redacted] placed an order for several books and a Bookcase on July 30, The order was shipped in two boxesPer the tracking details, both boxes were delivered to Mr [redacted] 's home address on August 4, We're sorry to hear he didn't receive the itemsDue to Mr [redacted] 's return history, we will not be issuing refunds for this orderMr [redacted] 's account has been closed and any future Walmart.com orders will be canceledWalmart.com considers this matter closedWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 12, 2015/08/17) */ Had to go to [redacted] walmart and they finally refundedY'all [redacted] service people need to learn to take responsibility for yourself not push it on another walmartLazy SOBs

Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms***'s complaint, we reviewed her account and order historyWe were unable to find a Walmart.com online order for a Visa gift cardWe attempted to contact Ms [redacted] to gather further information in order to research this matter and Ms [redacted] emailed Walmart.com and advised that the issue had been resolved and no further action is requiredAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/07/23) */ We are requesting an extension for complaint XXXXXXXX, filed by Ms [redacted] We will continue to work with Ms [redacted] but need additional time to work toward a resolution of her issue

Initial Business Response / [redacted] (1000, 5, 2015/12/27) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWhen an order is placed, an authorization hold for the amount of the order is held on the form of payment usedOnce an order cancels, the authorization hold will fall off the card generally within 7-days, depending on Ms***'s bank policiesWe were not able to locate the ordersWe tried to contact Ms [redacted] via email at [redacted] @gmail.com, but have not heard back from herAdditionally, We have escalated all coaching opportunities to the appropriate team to review and addressAs such, Walmart.com considers this matter closed, but we encourage Ms [redacted] to contact us if she needs further assistance Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Walmart.com received [redacted] additional rebuttal arising from his original Revdex.com complaintThe eGift card order that was processed for the refund was cancelledHowever, a new one has since been sentWalmart.com considers this matter closedSincerely, *** Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/12/11) */ [redacted] received a Revdex.com complaint from [redacted] regarding her order for Hello UpstreamWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] 's complaint, we reviewed her [redacted] account and order historyWe apologize to [redacted] for the inconvenience she experienced with her order [redacted] 's order was shipped on December 10th to her local storeThe [redacted] tracking number is [redacted] As such, [redacted] considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have contacted my local Walmart & they cannot locate my order Final Business Response / [redacted] (4000, 9, 2014/12/23) */ [redacted] received [redacted] 's additional rebuttal arising from her original Revdex.com complaintWe have left message for [redacted] on December 22nd and December 23rd and have not heard back from herIn light of these events, [redacted] considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2015/08/14) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe confirmed that Ms***'s order belonged to the Marketplace retailer Tiger DirectWe also confirmed that Tiger Direct did not accept Ms***'s order for a return or exchange since she was past their day return windowHowever, we understand the frustration Ms [redacted] has been throughThat is why we have made an arrangement with Tiger Direct to issue Ms [redacted] a refundOn August 14, 2015, we spoke with Ms [redacted] at (XXX) XXX-XXXXXWe apologized for the inconvenience and explained these detailsDuring our conversation, Ms [redacted] confirmed she no longer needed assistanceIn light of this, Walmart.com considers this case closedHowever, Ms [redacted] is more than welcome to contact us if she has any follow up questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 11, 2014/12/15) */ RE: [redacted] /Revdex.com Case [redacted] received a Revdex.com complaint from [redacted] We thank you for the opportunity to address [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] 's complaint, we reviewed his [redacted] account and order historyWe have confirmed that [redacted] 's order was delivered to his local store on December 3, Unfortunately, [redacted] 's order was not available when he attempted to pick up his order after he received his pick up confirmationAs a courtesy, we issued [redacted] a $refund back to his original method of payment for his orderOn December 15, 2014, we sent [redacted] an email explaining these details and advised him to contact us if he had any follow up questions or concernsIn light of this, [redacted] considers this matter closedHowever, [redacted] is more than welcome to contact us he has any follow up questions or concerns Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 13, 2014/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 22, 2014/09/25) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his order for a gift cardWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] complaint, we reviewed his Walmart.com account and order historyWe apologized to [redacted] for not receiving his order on time [redacted] received a full refund in the amount of $on September 12thAs such, Walmart.com considers this matter closed Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/12/17) */ [redacted] received a Revdex.com complaint from [redacted] regarding his refund for a heater he purchasedWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] ***'s complaint, we reviewed his [redacted] account and order historyOur records indicate [redacted] was issued a refund of $on December 15thThis refund will process back to his original payment methodWe apologize for the inconvenience this has caused himAs such, [redacted] considers this matter closed Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2014/04/16) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the issues with her order for the Schwinn Traveler 2-Seater TrailerWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] was advised to purchase a gift card in order to purchase the Schwinn Traveler 2-Seater Trailer for $onlineIn store price was $It was out of stock and therefore cancelledWe contacted Ms [redacted] and advised that even though Wal-mart is one company; the store and Walmart.com are two separate entitiesBecause we are not in competition with ourselves we do not ad match online pricing with stores and vice versaWhat may show in stock online may not be the same in storeWe have escalated this issue to the appropriate to review and address regarding the incorrect information that was given to Ms [redacted] Ms [redacted] wanted cash back for the Gift Card she purchased, but unfortunately, we are unable to process any refunds for Gift CardsHowever, we advised that we will be more than happy to contact the store she made the purchase from to see if they are willing to give cash backMs [redacted] advised that after some consideration, she has decided to use the gift card insteadFor the inconvenience, we have issued a $Egift CardAs Such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Walmart.com received [redacted] additional rebuttal arising from her original Revdex.com complaintWe apologize for any misunderstanding in our prior responseWe have contacted [redacted] explained that current the Nintendo classic is out of stockHowever we are working with our distributors to replenish our stock as soon as possibleIn addition, I offered to follow up with and keep her informed about our next releaseIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact usSincerely, [redacted] **Walmart.com

Initial Business Response / [redacted] (1000, 6, 2015/09/22) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOn August 24, 2015, Ms [redacted] placed an order for an Igloo cu ft Chest FreezeThis order was delivered damaged, so a replacement was issuedMs [redacted] changed her mind and intent to cancel was placed on the replacementDue to a system issue, the replacement order was stuck in an Intent to CancelMy engineering team has pushed it to officially cancelThe refund in the amount of $has been processed back for Ms [redacted] to pick up at a Walmart storeOur records show that Ms [redacted] picked up the refund from her local store on 9/18/For the inconvenience, we issued a $Egift cardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/24) */ Walmart.com finally gave me my money back after days of them having my moneyI was able to pick up my refund at my local Walmart store on 9-18-

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ Walmart.com received a Revdex.com complaint from Mr [redacted] in regards to a refund requestWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr [redacted] 's complaint, we reviewed his account and order historyMr [redacted] 's order included a dumbbell set that was delayed and the first order was delivered to the store, but lostWe issued a replacement order for the dumbbell set, however the replacement order was not processed due to a system issueWe have issued Mr [redacted] a full refund of $and have sent an eGift card to him as compensation for the issues surrounding his orderWe also identified several coaching opportunities and have forwarded these to the appropriate departments for reviewAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/12/22) */ RE: [redacted] ***/Revdex.com Case [redacted] received a Revdex.com complaint from [redacted] ***We thank you for the opportunity to address [redacted] ***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] ***'s complaint, we reviewed her account records and purchase historyWe have confirmed that the 40" Samsung Smart Ultra Slim TV [redacted] mentioned in her letter was never adjusted or listed at $on December 5, The correct price for this item was given at check-out alsoOn December 22, we notified [redacted] about these details via email and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, [redacted] considers this case closedHowever, [redacted] is more than welcome to contact us if she has any follow up questions or concerns Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

I ordered the Ozark today at 3:p.m(give or take) and the website said I can pick up my item at the store psame day as todayI was excited about that because I had been looking with so many Wal-Marts looking for this item and it's not kept stocked in the storesSo I tried this online option to find out that picking up the same day as they told me is FALSE! I waited hours before I went and picked it up even though they said it would be ready by 6:24pm but I wanted to be sure it would be there so I waitedI also called the store location and was transferred to customer service to speak to someone about my order but no one answered and they transferred me twiceSo now I'm just thinking it'll be there since some of the other store locations said online that their pick up dates wouldn't be ready until the next day on 8/or later but the store I chose said today! I get up there to find out that the order hasn't even been processed for the store yet! I drove minutes to get to that Walmart and to find out Walmar [redacted] didn't even process it for the store had me very disturbed and confused about what I just did onlineThe young lady told me that it happens all the time where people are told they can come get an item but it's never ready smhWHHHHY EVEN PROMOTE SAME DAY PICK UP IF WE CAN'T PICK IT UP!! It was a waste of gas and time I have done same day pick up with plenty of other businesses and they would actually have the items there!! Why can't Walmart?! So now I think that if I just call Walmar [redacted] customer service they will help me resolve the issueNO! Their options were to cancel it or pay to have it shipped to my homeUmmm I didn't do anything wrong here so why do I have to pay for the shipping??? Floor Manager [redacted] ID# [redacted] said well that's the only way we can do it and you'll just have to call back and ask for a reimbursemenI don't trust you guys to even get an item to a store the same day as promised let alone take my money and hope for the best on a reimbursementI feel sorry that Walmar [redacted] only gives their supervisors those options to offer me! I had such a bad a experience for my first time using Walmar [redacted] that I cancelled my order...never again!!!

Initial Business Response / [redacted] (1000, 10, 2015/03/03) */ Thank you for the opportunity to address Ms [redacted] 's concernsWe appreciate the time she has taken to provide us with her feedback and comments We are very sorry to hear of the difficulty Ms [redacted] experienced with her orderOur records indicate Ms [redacted] has been refunded in full for all three ordersWe have confirmed that with Ms [redacted] and apologized for the inconvenience this has caused her Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/03/09) */ Thank you for looking into this Walmart resolved the issue now [redacted]