Walmart.com

Initial Business Response /* (1000, 10, 2014/04/08) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the Kebo Futon Sofa Bed. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased the Kebo Futon Sofa Bed which showed expected delivery of March 21, 2014, but Ms. [redacted] did not receive it until March 24, 2014. We contacted the carrier to get more information regarding this delivery. Fedex has advised that the delivery was on time and not late. This item was shipped Fedex ground and the general delivery time from our distribution center in Texas to Ohio is three business days. Fedex advised that they do not deliver on the weekends and therefore this caused Ms. [redacted]'s item to not deliver on March 21, 2014 as it originally stated. For the inconvenience, we credited back the tax and shipping charges in the amount of $14.25 and issued a $20 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/04/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the $20 e-gift card through my e-mail. I did not know that FedEx does not deliver on Saturday's as some other companies that ship items do. For future orders for customers, Walmart should extend the expected time frame on the order due to that factor. If an item says it is going to be delivered by a certain day, then that is when you expect it to be there. I am still waiting to see the amount credited back to my card as that sometimes take a few business days. Thank you very much Revdex.com.

Initial Business Response /* (1000, 15, 2014/07/31) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order he canceled. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] canceled his order and did not receive his refund. We apologized to Mr. [redacted] for the inconvenience this has caused him and issued him a full refund of $196.14. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2014/08/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/03/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding refunds for Walmart gift cards he purchased on April 10, 2014. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate that Mr. [redacted] has made several attempts to contact us via multiple channels regarding this issue. As we've previously advised, Walmart retains the right to protect its customers and its own interests in the management of its online accounts and its gift card program. The enforcement of our policies is consistent with the terms and conditions that are available at www.walmart.com. As such, we will not be issuing any refunds at this time. Mr. [redacted]'s account has been closed and any future orders will be canceled.
Again, we thank Mr. [redacted] for his feedback and comments. Walmart.com considers this matter closedIf either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart.com did not address my complaint at all. I was charged $22251.18 by walmart.com for the failed/canceled orders(I did not receive any value for my $22251.18 orders). I request for the refund. I would appreciate very much if Revdex.com could investigate why walmart.com can retain the right to protect its customers and its own interests by charging me $22251.18 for the failed/canceled orders.
Final Business Response /* (4000, 14, 2015/03/24) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. As we previously advised, in accordance with Walmart.com Terms of Use, we will not be issuing a refund for this order. Walmart.com has nothing further to add at this time and this matter is considered closed.
Final Consumer Response /* (4200, 16, 2015/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I repeat my request for the refund of $22251.18 that Walmart.com charged on me for the 56 failed orders. I did not see any Terms of Use on Walmart.com states that I(a [redacted]) should be charged if the orders are failed. According to the Terms of Use, consolidating walmart gift cards are allowed on the website.

Initial Business Response /* (1000, 10, 2014/12/17) */
[redacted] received a Revdex.com complaint from [redacted] regarding his refund for a heater he purchased. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. Our records indicate [redacted] was issued a refund of $16.14 on December 15th. This refund will process back to his original payment method. We apologize for the inconvenience this has caused him. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2014/02/17) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. Michele [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After reviewing Ms [redacted]'s account records, we have confirmed under incident XXXXXX-XXXXXX that her issue needed to be addressed by her local Walmart Supercenter. We contacted her local Walmart store and confirmed that she received her refund. We followed up with her under incident XXXXXX-XXXXXX and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter resolved. However, Ms. [redacted] is always welcome to contact us if she has any follow questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/05/14) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received...

Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Per our records, this package was delivered on March 3rd at 1:03 p.m. and signed for by LI. Mr. [redacted] will need to dispute the charges with his financial provider. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated before, this order was deliver to another city instead of my shipping address. This has been confirmed by UPS. I claim the refund for the 2 ipod silver. Please be clear that the package with the tracking number 1Z09YYXXXXXXXXXXXX was delivered to another address, not my shipping address in my order.
Final Business Response /* (4000, 18, 2015/06/30) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Our records indicate this package was signed for at delivery. Mr. [redacted] will need to contact his financial provider at this time if he is still requesting a refund. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 20, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart avoid to answer my claim: this package was delivered to another address, not the shipping address. This has been confirmed by walmart and ups. Walmart is terrible. Do not buy online items from walmart. Amazon offer much better service.

Initial Business Response /* (1000, 10, 2015/02/03) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that our [redacted] care department issued Ms. [redacted] a replacement Igloo Refrigerator on January 23, 2015 under order XXXXXXXXXXXXX. The replacement was delivered to Ms. [redacted]'s address on January 28, 2015. On February 2, 2015 and February 3, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and left her a message. We also sent Ms. [redacted] an email and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/02/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response. Yes you sent me the right item the second time around but that was when you were told you sent me the wrong item. The first time I called walmart responded with "you didn't get your item? Sorry that's your problem you have to fix it on your own" and when I called to say I got the package but it was a table walmart never apologized and I had to wait yet again for the fridge I should have gotten in the first place. I expect to keep the table after the headache walmart has given me.
Final Business Response /* (4000, 15, 2015/02/16) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
We understand the frustration that this has caused Ms. [redacted]. That is why we have allowed Ms. [redacted] to keep the table we sent to her at no charge. We updated Ms. [redacted]'s account to prevent her from being recharged for not returning the table we sent to her address. On February 16, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX, but her phone was not in service. We sent Ms. [redacted] an email explaining these details and advised her to contact us if she had any follow up questions or concerns. We have not heard back from her. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Final Consumer Response /* (2000, 17, 2015/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much. Walmart has allowed me to keep the table and I am satisfied with this resolution.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
I don't want to keep going back and forth I will take the lost but  so done with Walmart. My bank [redacted] do not do do three call. I explained that to the Walmart. Sorry that's not my rules. It ok Walmart is a crook and a thief and bunch of liars. You can close the case and Walmart go to [redacted]

Initial Business Response /* (1000, 12, 2014/12/17) */
[redacted] received a Revdex.com complaint from [redacted] regarding her refund request and item. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. Order#[redacted] and [redacted] were cancelled and the authorization holds have been removed. [redacted] has successfully picked up order#[redacted] at store[redacted]. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Final Business Response /* (1000, 15, 2014/12/22) */
[redacted] received a Revdex.com complaint from [redacted] regarding the issues he has experienced with Walmart. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We tried reaching out to her on December 19th and December 22nd and could not leave a message at the phone number provided. We want to apologize for the inconvenience [redacted] Enland experienced for her order. Our records indicated she received an adjustment on her order. If [redacted] has any further questions, he may reach us at the number below. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: The matter is not closed as I have not received the recliner which I purchased through Walmart as they cancelled it. The $25 gift card was sent to me electronically and they can cancel it/take it back as it has NOT been used. And Walmart can come up with a reasonable amount that is not the full price of the recliner and I will pay to compensate on the error on Walmart's part. 
 
Sincerely,[redacted]

Initial Business Response /* (1000, 15, 2015/01/16) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her an order she placed through Tiger Direct. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We reached out to Ms. [redacted] and she advised she would call us back with the order number. We have not heard back from her. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/20) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with shipping charges. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. A few items went through a marketplace and we are not able to refund the shipping charges. We have issued Ms. [redacted] a $20.00 eGift Card for the inconvenience this has caused her. We are not able to refund ny orders that are placed through a marketplace. We have sent Ms. [redacted] this information through email and advised her if she has any further questions to please call us. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I haven't received anything from them. I do not even know what an egift card is.
Final Business Response /* (4000, 14, 2014/11/27) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We sent Ms. [redacted] an egift card on November 20th. She should have received this through email. She should call us at XXX-XXX-XXXX if she has not received it. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 16, 2014/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have NOT taken care of this matter. They have my email. They have my address. They have my phone number. I am waiting. They lied. They messed up. They need to fix this instead of contacting you guys they need to contact me. I called them before and they said they had no record of a card being issued.

Initial Business Response /* (1000, 10, 2014/09/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an she placed on April 10th. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We are sorry for the inconvenience Ms. [redacted] experienced with this order. We have refunded Ms. [redacted] $38.00 on September 18, 2014. This refund went back to her original payment method. She should see this refund within three to five business days. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/12) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding issues he experienced with his Walmart.com order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Our records indicate that his first order was lost in transit. As such, a replacement order was placed on 10/21/14. Unfortunately, the replacement order was damaged in transit and was returned to our returns center. Full refunds have been issued for the original order. A third replacement was shipped to Mr. [redacted] and we have confirmed that it was received. As a one-time courtesy, we issued a $50 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/04/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the delay of his NET10 $50 Prepaid Card. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order for an email delivery of the NET10 $50 Prepaid Card on March 20, 2014. In order for us to make sure fraudulent or unauthorized charges do not occur, we have each order go through a finance screening. The finance screening can take up to 48 hours. Mr. [redacted]'s order was delayed because of the finance hold put on this order. For the inconvenience, we have issued a $10 egift card to him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/04/08) */
We are still reviewing Mr. [redacted] request and would like to ask for an extension. We will post an official response when the issue is resolved.

Initial Business Response /* (1000, 10, 2015/01/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her cancelled order# Shop-Vac 5 gal 2.0 HP Wet/Dry Vacuum, XXXXXXX of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s order was cancelled on December 21, 2014. This order did not process correctly. We have attempted to reach Ms. [redacted] via email ([redacted]@aol.com) and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart has had my money since December X XXXX. They have yet to send me my product or send me my refund. Also every time they send an email and tell you to reply you get an error msg saying invalid email address.
Final Consumer Response /* (3000, 17, 2015/02/25) */
Email this report


BackNext

(The consumer indicated he/she DID NOT accept the response from the business.)
This company is totally lying about calling me. Never happened. Where is the [redacted] service here? They ruined a Christmas gift for me and kept my money for months. And they do nothing. Sad for such a rich company.


Final Business Response /* (4000, 19, 2015/03/11) */
Walmart.com received Ms. [redacted] additional rebuttal arising from her original Revdex.com complaint. We have attempted to reach Ms. [redacted] by phone (XXX-XXX-XXXX) and email . [redacted]@aol.com with no avail. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com

I have been a Walmart customer for many years. I purchased 2 gift cards online at Walmar[redacted] on 11/27. My order # [redacted]. I received an email stating the expected delivery was 12/1/16. It offered tracking however there is no tracking available when you click on the option. I chatted with the help reps twice, called them and the corporate store and no one was able to help me locate my items or tell me when I could expect them. It has been about 2 weeks and they were sent Fed-ex, which does not take 2 weeks to deliver. I was told someone from the gift cards dept would contact me and I never received a call or email. I believe I will lose the money I put into these cards for gifts. I am extremely disappointed in Walmart.com. If anything I would have liked for them to cancel and resubmit my order, but the only solution was to have me wait up to 2 more weeks. I will not order from them again!

Initial Business Response /* (1000, 10, 2014/10/23) */
Walmart.com received a Revdex.com complaint from Heather [redacted] regarding items she returned and has not received a refund. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] returned five items and was refunded for two. We have issued the full refund of $24.74 to her original payment method. She will see this refund with five to seven business days. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is the second time that I have had a problem with a return with customer service. They are rude and not helpful in any way. They did finally refund the whole amount of the return but only after I reported them. Hopefully in the future the company has better business practices.

Final Consumer Response /* (2000, 6, 2015/12/22) */
Walmart in [redacted] just exchanged the tv I received the second time for the most comparable tv to the one I had ordered. Thank you Walmart store for your help!