Walmart.com

Initial Business Response /* (1000, 5, 2015/02/04) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her issue regarding a tax refund. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] will need to email [redacted]@wal-mart.com for all tax refund issues. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] is being very inefficient by expecting a [redacted] to repeatedly contact Walmart. As I mentioned in the complaint, I contacted Walmart on Jan 3 informing them of the tax overcharge, gave them a detailed calculation and requested a refund. Walmart replied on Jan 3 saying that it forwarded my e-mail to their Tax Department. Their Tax Deparment (1) did not send me an e-mail and also (2) did not refund the tax overcharge.
I am copy-pasting the reply that Walmart sent me on Jan 3:
Reference#: XXXXXXXXXXXX
Response email 01/03/XXXX XX:XX AM
Hi [redacted],
Thank you for contacting us, we're glad to assist. We have sent your request to Walmart.com's Tax Department to adjust the taxes for order number XXXXXXXXXXXXX.
Please allow 10 business days for the request to be received and adjusted. You will receive an email informing you either if the refund could be issued or not.
If you have additional questions, please reply to this email and we'll be happy to assist.
Sincerely,
[redacted] M.
Walmart.com [redacted] Care
What [redacted] should have done was checked on the [redacted] Care Department and dug up the complaint I filed on Jan 3 and determined why Walmart never resolved on the complaint. How many times does [redacted] expect me to keep contacting Walmart with the same complaint? Once should be enough. If a Walmart [redacted] Care employee ([redacted] M.) told me that I will be receiving a reply from their Tax Department in 10 business days, then I expect getting a reply from their Tax Department. I shouldn't have to keep contacting Walmart [redacted] Care.
Final Business Response /* (4000, 9, 2015/02/10) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We reached out to our Billing Department. Ms. [redacted] should receive her refund within two weeks. Billing also advised they are working with a team to update the tax rate so the error will not happen again. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 11, 2015/02/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I finally got a response from Walmart's Sales Tax Operations on Feb 10. They refunded the $5.72 sales tax overcharge on my Jan 3 purchase. Thank you [redacted] A. The refund posted Feb 10 in my credit card's account activity.
To the Revdex.com, When I wrote this in my original complaint - "In all the purchases I have made in the past on Walmart.com, this company always overcharged tax on "food, drugs, medical appliances." I always had to contact them to issue a refund." - I meant that Walmart did always overcharge sales tax on all food/drugs/medical appliances purchases made in the previous years. I always had to contact them to correct their calculations and have a refund issued and they have always issued a refund. It was only this year that I had to resort to bringing in the Revdex.com because Walmart failed to respond.
I hope that what [redacted] wrote is true, that Walmart is going to update their tax rate. I've been pointing that out to them (in written correspondence) in the past years. It's been a really long time coming.
Thank you Revdex.com and Walmart.

Initial Business Response /* (1000, 10, 2015/03/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding refunds for Walmart gift cards he purchased on April 10, 2014. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate that Mr. [redacted] has made several attempts to contact us via multiple channels regarding this issue. As we've previously advised, Walmart retains the right to protect its customers and its own interests in the management of its online accounts and its gift card program. The enforcement of our policies is consistent with the terms and conditions that are available at www.walmart.com. As such, we will not be issuing any refunds at this time. Mr. [redacted]'s account has been closed and any future orders will be canceled.
Again, we thank Mr. [redacted] for his feedback and comments. Walmart.com considers this matter closedIf either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart.com did not address my complaint at all. I was charged $22251.18 by walmart.com for the failed/canceled orders(I did not receive any value for my $22251.18 orders). I request for the refund. I would appreciate very much if Revdex.com could investigate why walmart.com can retain the right to protect its customers and its own interests by charging me $22251.18 for the failed/canceled orders.
Final Business Response /* (4000, 14, 2015/03/24) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. As we previously advised, in accordance with Walmart.com Terms of Use, we will not be issuing a refund for this order. Walmart.com has nothing further to add at this time and this matter is considered closed.
Final Consumer Response /* (4200, 16, 2015/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I repeat my request for the refund of $22251.18 that Walmart.com charged on me for the 56 failed orders. I did not see any Terms of Use on Walmart.com states that I(a [redacted]) should be charged if the orders are failed. According to the Terms of Use, consolidating walmart gift cards are allowed on the website.

I have been a Walmart customer for many years. I purchased 2 gift cards online at Walmar[redacted] on 11/27. My order # [redacted]. I received an email stating the expected delivery was 12/1/16. It offered tracking however there is no tracking available when you click on the option. I chatted with the help reps twice, called them and the corporate store and no one was able to help me locate my items or tell me when I could expect them. It has been about 2 weeks and they were sent Fed-ex, which does not take 2 weeks to deliver. I was told someone from the gift cards dept would contact me and I never received a call or email. I believe I will lose the money I put into these cards for gifts. I am extremely disappointed in Walmart.com. If anything I would have liked for them to cancel and resubmit my order, but the only solution was to have me wait up to 2 more weeks. I will not order from them again!

Initial Business Response /* (1000, 10, 2014/10/23) */
Walmart.com received a Revdex.com complaint from Heather [redacted] regarding items she returned and has not received a refund. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] returned five items and was refunded for two. We have issued the full refund of $24.74 to her original payment method. She will see this refund with five to seven business days. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is the second time that I have had a problem with a return with customer service. They are rude and not helpful in any way. They did finally refund the whole amount of the return but only after I reported them. Hopefully in the future the company has better business practices.

Initial Business Response /* (1000, 11, 2014/03/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the order that he wanted cancelled. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] purchased an ASUS Black 14.0" Satellite X401A-BCL0705Y Laptop PC with Intel Celeron 1000M Processor, 4GB Memory, 320GB Hard Drive and Windows 8 64-bit. He then found the same laptop for a cheaper price, so he contacted our [redacted] service team to cancel it. Mr. [redacted]' order was not in fact cancelled and unfortunately shipped out. This was a surprise present for his sister, so he informed her to return the package. Mr. [redacted] stated she did so and dropped it off at the Post Office. At this time, we have not seen the package returned back to us, so no refund has been issued. We contacted the USPS office and they have stated that they do not see the package returned back to them. We have informed Mr. [redacted] of this information. In light of these events, we have issued a refund back to Mr. [redacted] for the laptop as a one-time courtesy and informed him to follow our return process for any future orders. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2014/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to email on Wall marts' response to refund , it has not yet happened. I just checked my American Express online account just now Mar.26. XXXX XX:XX PM and find that that the Walmart's charge of $319.03 still there in addition to American Express' fees of $14,63 for this amount is add and I have new balance of $333.63 that I owe to American Express now.
Basically the issue has not been resolved yet.
Thank you.
[redacted]
XXXXX [redacted] Court
[redacted] XXXXX
XXX-XXX-XXXX D}
[redacted] (E)
Final Business Response /* (4000, 19, 2014/04/18) */
Walmart.com received Mr. [redacted]' additional rebuttal arising from his original Revdex.com complaint. Mr. [redacted] advised that he has not received his refund. The refund was credited back to the initial form of payment. Mr. [redacted] initial form of payment was through Paypal. Because Mr. [redacted]' Paypal account is closed, the refund failed to process back. We contacted Mr. [redacted] and advised that we have issued a check for his refund. In light of these events, Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 12, 2014/12/17) */
[redacted] received a Revdex.com complaint from [redacted] regarding her refund request and item. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. Order#[redacted] and [redacted] were cancelled and the authorization holds have been removed. [redacted] has successfully picked up order#[redacted] at store[redacted]. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Final Business Response /* (1000, 15, 2014/12/22) */
[redacted] received a Revdex.com complaint from [redacted] regarding the issues he has experienced with Walmart. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We tried reaching out to her on December 19th and December 22nd and could not leave a message at the phone number provided. We want to apologize for the inconvenience [redacted] Enland experienced for her order. Our records indicated she received an adjustment on her order. If [redacted] has any further questions, he may reach us at the number below. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/05/14) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received...

Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Per our records, this package was delivered on March 3rd at 1:03 p.m. and signed for by LI. Mr. [redacted] will need to dispute the charges with his financial provider. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated before, this order was deliver to another city instead of my shipping address. This has been confirmed by UPS. I claim the refund for the 2 ipod silver. Please be clear that the package with the tracking number 1Z09YYXXXXXXXXXXXX was delivered to another address, not my shipping address in my order.
Final Business Response /* (4000, 18, 2015/06/30) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Our records indicate this package was signed for at delivery. Mr. [redacted] will need to contact his financial provider at this time if he is still requesting a refund. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 20, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart avoid to answer my claim: this package was delivered to another address, not the shipping address. This has been confirmed by walmart and ups. Walmart is terrible. Do not buy online items from walmart. Amazon offer much better service.

Initial Business Response /* (1000, 10, 2015/03/11) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
Our customers' security is important to us. To protect payment information, each order must go through a normal verification process. In addition to the normal verification process, some orders are required to go through a voice verification. This is not a new process and Walmart.com has not been breached. On March 10, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message. We also sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 12, 2014/05/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a charge on his card. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] purchased a Straight Talk 1000-Minute, 1000-Text, 30MB Web Access Service Card. The order did not pass our finance check screening, therefore, his order was cancelled. We contacted Mr. [redacted] and advised that once an order is placed, a finance hold for that amount of $32.48 for his order is put onto the form of payment used. A finance hold is not an actual charge - it just confirms that there are funds available to complete the purchase. The actual charge for the purchase amount does not occur until the order is shipped (usually 24-48 hours after an order is placed). Because the order was cancelled, the charge did not go through, but the finance hold will still be on the account. Generally it can take up to 14 days for the finance hold to fall off the account, sometimes sooner depending on the bank.
Mr. [redacted] stated that he was actually billed in the amount of $33.08. He did not provide the actual bank statement showing this charge, but he provided the transaction ID and the post date of the charge. This information was forwarded over to our billing team, and they confirmed there are no transactions on that date for that amount under the card on file. Generally, we would assume this is a store charge. We emailed Mr. [redacted] providing this information and asking to provide the description of the charge; if it shows either WMstores or wm.com. We have not heard back from him. In light of these events, Walmart considers this matter closed. However, Mr. [redacted] can contact us directly if he has any questions.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/12) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding issues he experienced with his Walmart.com order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Our records indicate that his first order was lost in transit. As such, a replacement order was placed on 10/21/14. Unfortunately, the replacement order was damaged in transit and was returned to our returns center. Full refunds have been issued for the original order. A third replacement was shipped to Mr. [redacted] and we have confirmed that it was received. As a one-time courtesy, we issued a $50 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2014/07/31) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order he canceled. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] canceled his order and did not receive his refund. We apologized to Mr. [redacted] for the inconvenience this has caused him and issued him a full refund of $196.14. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2014/08/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/08/07) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that the fraudulent order that was placed on Ms. [redacted]'s account was delivered prior to her filing a claim with us. Due to this, we were unable to cancel the unauthorized order. Please note, Customers are solely responsible for keeping the password [redacted] their Walmart.com account safe and for any activity conducted under their account. However, we understand the frustration Ms. [redacted] has been through. That is why we have issued her a one-time courtesy egift card in the amount of her order to her email address. On August 7, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and (XXX) XXX-XXXX, but we were unable to reach her. We sent Ms. [redacted] an email with these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 14, 2015/08/11) */
Hello,

I have received a resolution to dispute with Walmart. They have issued a gift card in the amount of $130.00.

Thank you so much for your help!!! I'm very, very grateful.

Sincerely,

~[redacted]

Initial Business Response /* (1000, 15, 2015/01/16) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her an order she placed through Tiger Direct. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We reached out to Ms. [redacted] and she advised she would call us back with the order number. We have not heard back from her. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/02/17) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. Michele [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After reviewing Ms [redacted]'s account records, we have confirmed under incident XXXXXX-XXXXXX that her issue needed to be addressed by her local Walmart Supercenter. We contacted her local Walmart store and confirmed that she received her refund. We followed up with her under incident XXXXXX-XXXXXX and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter resolved. However, Ms. [redacted] is always welcome to contact us if she has any follow questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Final Consumer Response /* (2000, 6, 2015/12/22) */
Walmart in [redacted] just exchanged the tv I received the second time for the most comparable tv to the one I had ordered. Thank you Walmart store for your help!

Complaint: [redacted]I am rejecting this response because: The matter is not closed as I have not received the recliner which I purchased through Walmart as they cancelled it. The $25 gift card was sent to me electronically and they can cancel it/take it back as it has NOT been used. And Walmart can come up with a reasonable amount that is not the full price of the recliner and I will pay to compensate on the error on Walmart's part. 
 
Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2014/09/22) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Due to the Ship To Store terms and conditions, only individuals added as pick up persons can pick up a Ship To Store order. We have confirmed that Mr. [redacted] did not add his wife as a pick up person for his Ship To Store order. As a result, Mr. [redacted]'s wife was unable to pick up Mr. [redacted]'s order at the store. On September 22, 2014, we attempted to contact Mr. [redacted] at (XXX) XXX-XXXX, but he was not available. We were able to communicate with him through email. We apologized for the inconvenience and explained the details above. We also issued Mr. [redacted] a courtesy $50 egift card to compensate him for the inconvenience. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They originally suggested a $25 gift card, I agreed to a $50 one.

Initial Business Response /* (1000, 10, 2014/12/23) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding the damaged Samsung 55" 1080p 120Hz LED Smart HDTV, UN55H6203AFXZA of order#[redacted]. We thank you for the opportunity to address **. [redacted]' concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received **. [redacted]' complaint, we reviewed her [redacted] account and order history. **. [redacted] was refunded $656.47 on December 8, 2014. We have attempted to reach **. [redacted] at [redacted] and [redacted] and she has not contacted us back. In order to provide the best resolution possible, we will need to speak with **. [redacted]. As such, [redacted] considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2014/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart did call me on Dec 17th at 8:17 pm. With it being that late at night from an unknown number, I did not answer. **. [redacted] did not leave a number on the message, which I still have, with a specific number to return the call to, so I called back the number she had called on. That was on 12/18/2014 at 4:29 pm. It went to a recording and I left a message with my name and whom I was trying to reach. I never received a call back regarding my message. Nor did they ever try again to call me.
Yes, I was refunded the amount I paid for the television. That is not what the complaint was about. Obviously, [redacted]did not bother to read the original complaint. I should not have had to spend days on the phone or email trying to get someone to help me get a TV that was not broken. This TV was purchased on Black Friday, which meant it was a very good price. It was received broken, which is maybe no fault of Walmart's. What I did expect when I called that day was to get someone to get a new one or replace it with a comparable one. I spent at least 3 days either on the phone or emailing trying to get someone to accomplish this for me. I was told by one person at customer service that it would be replaced and shipped to my sons home. Then a day later, all the information changes and no, it cant be done.
The point of my complaint is that no one at Wal-Mart tried to help me with this problem. A lot of people would have just accepted Walmarts answer that there was nothing they could do and given up. True customer service would have been when I called the first time and voiced my complaint, at that time an attempt to replace the order with another one or something comparable should of been done. Not 3 days and numerous phone calls later. At no time, did any Walmart representative suggest or even try to replace the order until I demanded it. Also, to have one representative of customer service at Walmart to say one thing and another to change the information, seems alittle unethical to me.
Had anyone at Walmart read my complaint, it was obvious it was not about the refund, it was about the lack of effort to please the customer.
I have spent far to much of my time regarding this manner. Walmart tried to reach me once at 8:00 at night. Not much of any effort. Kind of like there Customer Service department, no effort. If that is Walmart's attempt to rectify at problem, then they can consider the case closed. As for my purchasing dollars, I will definitely look else where to spend it.
Thank you,
[redacted]
Final Business Response /* (4000, 14, 2015/01/06) */
[redacted] received **. [redacted]' additional rebuttal arising from her original Revdex.com complaint. We have attempted to reach **. [redacted] at [redacted] and have not been able to speak with her. We have left a message with family member [redacted] and answering machine. In order to provide the best resolution possible we will need to speak with **. [redacted] considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted]
Final Consumer Response /* (2000, 16, 2015/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/02/03) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that our [redacted] care department issued Ms. [redacted] a replacement Igloo Refrigerator on January 23, 2015 under order XXXXXXXXXXXXX. The replacement was delivered to Ms. [redacted]'s address on January 28, 2015. On February 2, 2015 and February 3, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and left her a message. We also sent Ms. [redacted] an email and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/02/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response. Yes you sent me the right item the second time around but that was when you were told you sent me the wrong item. The first time I called walmart responded with "you didn't get your item? Sorry that's your problem you have to fix it on your own" and when I called to say I got the package but it was a table walmart never apologized and I had to wait yet again for the fridge I should have gotten in the first place. I expect to keep the table after the headache walmart has given me.
Final Business Response /* (4000, 15, 2015/02/16) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
We understand the frustration that this has caused Ms. [redacted]. That is why we have allowed Ms. [redacted] to keep the table we sent to her at no charge. We updated Ms. [redacted]'s account to prevent her from being recharged for not returning the table we sent to her address. On February 16, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX, but her phone was not in service. We sent Ms. [redacted] an email explaining these details and advised her to contact us if she had any follow up questions or concerns. We have not heard back from her. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Final Consumer Response /* (2000, 17, 2015/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much. Walmart has allowed me to keep the table and I am satisfied with this resolution.

Initial Business Response /* (1000, 10, 2014/09/02) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order he received damaged. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When we spoke to Mr. [redacted] he advised us he was waiting for a replacement as his item arrived damaged. He also stated that customer service was not able to help him. We apologized to Mr. [redacted] for his experience and issued him a $30.00 eGift Card. We left Mr. [redacted] a few messages to make sure he has received his replacement item and we have not heard back from him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received any messages from anyone in regards to this matter, nor have I received a replacement product. No action has been taken by walmart to resolve the issue. The
Final Business Response /* (4000, 14, 2014/09/11) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an order he placed with us for a pool table. We thank you for the opportunity to address Mr. Pucket concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] order was through a third party marketplace Dazadi.com. Mr. [redacted] advised us his order was received damaged and he was not receiving the help he needed from them. We see a full refund $769.00 was posted on September 10th. As such, Walmart.com considers this matter closed.
Again, we thank Ms. Pucket for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com