Walmart.com

Walmart.com received [redacted] additional rebuttal arising from her original Revdex.com complaint. We apologize for any misunderstanding in our prior response. We have contacted [redacted] explained that current the Nintendo classic is out of stock. However we are working with our distributors to replenish our stock as soon as possible. In addition, I offered to follow up with and keep her informed about our next release. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 5, 2014/03/12) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the order that was sent to the wrong address. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. After reviewing her account, our records show that the items were in fact delivered. We see notes in the order that Ms. [redacted]'s sister in law refused the items. Unfortunately, we have contacted USPS and Fedex and they have confirmed that the items were delivered to the shipping address. At this point, the items do not show they have returned back to us. We have contacted Ms. [redacted] via email at [redacted]@yahoo.com advising this and in order to receive a refund for this order she will need to dispute the charge with her bank or financial institution. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time or email us at [redacted]@walmart.com
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/10/30) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an unauthorized charge made on his account. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On October 7, 2015, an unauthorized order was placed using a gift card that was stored on Mr. [redacted]'s Walmart.com account. We have advised Mr. [redacted] that Walmart.com was not impacted by a security breach and provided him with recommendations on preventing his account and personal information from being compromised in the future. Customers are responsible for keeping their account login information safe. However, as a one-time courtesy we have issued a $50 gift card to be delivered to Mr. [redacted]'s home to replace the funds from his stored gift card. For more details, Mr. [redacted] was advised to submit a police report and identity theft affidavit.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am completely satisfied with Walmart's quick and appropriate response.
Really appreciate the effort.

Initial Business Response /* (1000, 10, 2015/03/11) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
Our customers' security is important to us. To protect payment information, each order must go through a normal verification process. In addition to the normal verification process, some orders are required to go through a voice verification. This is not a new process and Walmart.com has not been breached. On March 10, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message. We also sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/02) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order he received damaged. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When we spoke to Mr. [redacted] he advised us he was waiting for a replacement as his item arrived damaged. He also stated that customer service was not able to help him. We apologized to Mr. [redacted] for his experience and issued him a $30.00 eGift Card. We left Mr. [redacted] a few messages to make sure he has received his replacement item and we have not heard back from him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received any messages from anyone in regards to this matter, nor have I received a replacement product. No action has been taken by walmart to resolve the issue. The
Final Business Response /* (4000, 14, 2014/09/11) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an order he placed with us for a pool table. We thank you for the opportunity to address Mr. Pucket concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] order was through a third party marketplace Dazadi.com. Mr. [redacted] advised us his order was received damaged and he was not receiving the help he needed from them. We see a full refund $769.00 was posted on September 10th. As such, Walmart.com considers this matter closed.
Again, we thank Ms. Pucket for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2016/03/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On November 26, 2015, Ms. [redacted] placed an order a Sceptre 40" LED HDTV. She initially tried to cancel the order however it was too far along in processing and could not be canceled. Once the item arrived, she returned it to our returns center via USPS. Normally, once an item reaches our returns center, a refund is automatically processed. When Ms. [redacted]' return arrived at our returns center, it was not properly scanned in and therefore the refund did not process. We do apologize for the inconvenience this has caused. We have processed a full refund for the order back to Ms. [redacted]' original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

I order some tire they said it was going to arrived on August 17,but that morning I riceved a email say that tires were going to be 2-3 days late. Ok its fine but 10 days later an still no tire so I called customer service and they told me to go to the store so I went to the store and they told me they weren't there so late they called walmar[redacted] and they said that somebody has cancelled my transaction that I was supposed to receive a message I never received the message. They had me wait 25days and nothing. These is the last time I buy something for online . And the worst time the service no one knew anything they had going to the store calling everyone that total not acceptable I should have to deal with this situation.

Initial Business Response /* (1000, 5, 2015/05/29) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the missing item of her order. We thank you for the opportunity to address Ms. [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s order did not include a headboard, because it was not an option to select as she placed the items in her shopping cart. We have spoken with Ms. [redacted] and confirmed there was an issue on the bundle page. We have spoken with Ms. [redacted] in order to resolve the issue. We have issued a $80.00 eGift card to cover the price of a new headboard. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] from Walmart.com called me on 6/29/2015 around 2:48 PM CST and offered the resolution described in their response to Revdex.com, and I accepted the offer. I truly appreciate the Walmart.com's swift response and willingness to resolve the matter as quickly as possible. Only thing that was not mentioned in their response to Revdex.com was their intention of removal and correction of the particular item's web page, which was discussed during the phone conversation. It has been several days since the phone conversation with Walmart.com, but the item's web page has not been removed or modified so far. Since I accepted their resolution, I will not pursue on the correction of the web page; however, I believe that I would be beneficial for Walmart.com to correct the item's web page as soon as possible to avoid future complaints such as mine.
Thank you,

Initial Business Response /* (1000, 5, 2015/12/28) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] wanted to take advantage of an on-line photo promotion, however, due to a problem while checking out she was not able to place the order. We have tried to reach Ms. [redacted] at (XXX) XXX-XXXX and by email but have been unsuccessful. As such, Walmart.com considers this matter closed but we encourage her to contact us directly if she needs further assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2014/07/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with an order she placed for two lady bug twin comforters. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order for two lady bug twin comforters and received the wrong order. After further research we found that the item had the wrong sku number attached. The issue has been resolved. We apologized to Ms. [redacted] for the inconvenience this caused her, and issued a $25.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Satisfied customer thank you Walmart and the Revdex.com

Initial Business Response /* (1000, 5, 2015/04/14) */
Tuesday, April 14, 2015
Filed Electronically
California Revdex.com
Dispute Resolution Support
RE: [redacted] Revdex.com Complaint Case# XXXXXXXX Ticket# XXXXXXXX
Dear [redacted],
Thank you for your...

correspondence regarding [redacted]'s recent experience at one of our Walmart stores.
Our goal is to assist her and research her concern. We would request at this time the store's four digit ID number found on any receipt from the store or the correct store address so that we can react to Ms. [redacted]'s concerns with more specificity.
We appreciate your assistance in obtaining this information.
Thank you,
[redacted]
Resolution Specialist
Walmart Stores, Inc.

Initial Business Response /* (1000, 5, 2015/12/10) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 30, 2015, Ms. [redacted] placed an order for an Xbox One bundle console. Please know, Walmart.com takes great care to properly verify all purchases made on our site. Our records indicate that her order did not pass [redacted] finance screenings which caused it to cancel. We have escalated this to our billing team and they have put Ms. [redacted]'s account in a positive state. Her orders should process successfully in the future. We have escalated all coaching opportunities to the appropriate team to review and address. We contacted Ms. [redacted] and she has advised that she purchased the items elsewhere. For the inconvenience, we have issued her a $50 Egift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 9, 2015/01/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancelled order#XXXXXXXXXXXXX for the Apple iPad mini 2 16GB WiFi; Color: Space Gray. We thank you for the opportunity to address Mr. [redacted]'s concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s issue has been resolved by Store Manager [redacted] of Wal-[redacted] in [redacted] As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/18) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]'s complaint, we reviewed his account records and purchase history. We could only locate two orders from December 17, 2012 and April 23, 2013. On December 17, 2014 and December 18, 2014 we advised [redacted] to contact us back with the product he was referring to and an order number if he made a purchase so we could better assist him. We have not heard back from him. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/07/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When reviewing Mr. [redacted]'s account we see that [redacted] Service advised Mr. [redacted] that Pilot left a message trying to arrange his pick up. We left a message for Mr. [redacted] stating if he needs further assistance to please contact us. We have not heard from back from him. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancelled Pick Up Today order# XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have issued Mr. [redacted] $183.00 eGift card in order to cover the price differences between the sale price of the Element ELEFWXXX XX" 1080p 60Hz Direct-Lit LED HDTV and the retail price. We have attempted to reach Mr. [redacted] on several occasions and have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/26) */
[redacted] received a Revdex.com complaint from [redacted] regarding her issue with a replacement computer she received. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. [redacted] was advised to contact the manufacturer. We have confirmed that she has contacted them and is dealing with them directly. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2014/11/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am NOT dealing with the manufacturer warranty is NOT what I paid extra for. I want Walmart to address this. My computer was supposed to be protected for 3 years through Walmart and that is what I expect.
Final Consumer Response /* (4200, 16, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid for a 3 yr warrenty and until Walmart fullfills that 3 yr warrenty the matter is NOT closed, I was sent the SAME computer with the SAME problem, this should tell Walmart something, there is an issue wirh this brand and model. The matter is NOT resolved and until Walmart makes good on the 3 yr warrenty that I purchaed in good faith it is NOT going to be. The warrenty for the maufacturer ran out a year after the orginal purchase.
Final Business Response /* (4000, 19, 2014/12/18) */
[redacted] received [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have advised [redacted] that once the product is replaced it does fulfill the service plan and service cannot be set up on the replacement computer. [redacted] will need to contact the manufacturer and work with them going forward. In light of these events, [redacted] considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 14, 2014/07/23) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his issue regarding a price match. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. When we reached out to Mr. [redacted]' he advised us he had received the $100.00 price adjustment. We apologized to Mr. [redacted]' for the inconvenience he experience with Walmart customer service. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted]' for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/08) */
RE: [redacted]/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Earlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. Unfortunately, given the wide discrepancy in pricing, we have canceled orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
We understand that Ms. [redacted] was inconvenienced after she received the correct amount of the trash cans she ordered. That is why we sent her a one-time courtesy $36 egift card that will cover the cost of the 3 trash cans she did not receive. On August 8, 2014, we attempted to reach her at (XXX) XXX-XXXX, but she was not available. We left her a detailed message explaining these details and provided our number so she can contact us if she still needs assistance with this matter. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/07/17) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a refund on a fraudulent charge made on his account. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We confirmed with our billing department that Mr. [redacted] was issued a refund of $376.01 on July 17th. We apologize for the troubles this caused Mr. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com