Walmart.com

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
I don't want to keep going back and forth I will take the lost but  so done with Walmart. My bank [redacted] do not do do three call. I explained that to the Walmart. Sorry that's not my rules. It ok Walmart is a crook and a thief and bunch of liars. You can close the case and Walmart go to [redacted]

Initial Business Response /* (1000, 5, 2014/03/12) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the order that was sent to the wrong address. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. After reviewing her account, our records show that the items were in fact delivered. We see notes in the order that Ms. [redacted]'s sister in law refused the items. Unfortunately, we have contacted USPS and Fedex and they have confirmed that the items were delivered to the shipping address. At this point, the items do not show they have returned back to us. We have contacted Ms. [redacted] via email at [redacted]@yahoo.com advising this and in order to receive a refund for this order she will need to dispute the charge with her bank or financial institution. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time or email us at [redacted]@walmart.com
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/04/08) */
We are still reviewing Mr. [redacted] request and would like to ask for an extension. We will post an official response when the issue is resolved.

Initial Business Response /* (1000, 10, 2015/01/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her cancelled order# Shop-Vac 5 gal 2.0 HP Wet/Dry Vacuum, XXXXXXX of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s order was cancelled on December 21, 2014. This order did not process correctly. We have attempted to reach Ms. [redacted] via email ([redacted]@aol.com) and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart has had my money since December X XXXX. They have yet to send me my product or send me my refund. Also every time they send an email and tell you to reply you get an error msg saying invalid email address.
Final Consumer Response /* (3000, 17, 2015/02/25) */
Email this report


BackNext

(The consumer indicated he/she DID NOT accept the response from the business.)
This company is totally lying about calling me. Never happened. Where is the [redacted] service here? They ruined a Christmas gift for me and kept my money for months. And they do nothing. Sad for such a rich company.


Final Business Response /* (4000, 19, 2015/03/11) */
Walmart.com received Ms. [redacted] additional rebuttal arising from her original Revdex.com complaint. We have attempted to reach Ms. [redacted] by phone (XXX-XXX-XXXX) and email . [redacted]@aol.com with no avail. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com

Final Consumer Response /* (2000, 6, 2016/01/28) */
Got a message regarding my refund. Please close the case

Initial Business Response /* (1000, 7, 2016/02/08) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On January 5, 2016, Mr. [redacted] placed an order a Sylvania Premium Portable Bluetooth Rugged Garage Speaker for same day pick up at his local store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Mr. [redacted]. When an order is placed online, an authorization hold for the amount of the order is held on the form of payment used. When the order cancelled, the authorization hold was removed. However, depending on the financial institution's bank policies, the hold can take up to 7-14 days to fall off. We have escalated all coaching opportunities to the appropriate team to review and address. We have placed a new order for Mr. [redacted] for a black and gray Sylvania Premium Portable Bluetooth Rugged Garage Speaker and for the inconvenience, issued a $50 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

I order some tire they said it was going to arrived on August 17,but that morning I riceved a email say that tires were going to be 2-3 days late. Ok its fine but 10 days later an still no tire so I called customer service and they told me to go to the store so I went to the store and they told me they weren't there so late they called walmar[redacted] and they said that somebody has cancelled my transaction that I was supposed to receive a message I never received the message. They had me wait 25days and nothing. These is the last time I buy something for online . And the worst time the service no one knew anything they had going to the store calling everyone that total not acceptable I should have to deal with this situation.

Initial Business Response /* (1000, 10, 2015/01/30) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have processed a refund for her order on January 22, 2015 due to remorse. Unfortunately, the refund we processed could not be completed as Ms. [redacted] filed a chargeback claim with PayPal who refunded her. On January 30, 2015, we sent Ms. [redacted] an email apologizing for the inconvenience and explained the above details. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/02/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/12/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancelled Pick Up Today order# XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have issued Mr. [redacted] $183.00 eGift card in order to cover the price differences between the sale price of the Element ELEFWXXX XX" 1080p 60Hz Direct-Lit LED HDTV and the retail price. We have attempted to reach Mr. [redacted] on several occasions and have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 15, 2014/11/24) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that his order was cancelled on the same day it was placed as it was no longer in stock. When an order is placed for Pick Up Today, an associate at the store will gather the items they've requested online. If the store does not have the item in inventory, our system checks surrounding stores within a 50 mile radius for the inventory. If the item cannot be located, the order is cancelled. If the item is available in one of our warehouses, a new order is generated for Site to Store delivery. When this happens, we send the [redacted] an email notifying them of the changes and provide the new delivery date. Unfortunately, the item Mr. [redacted] ordered became out of stock and a new order was generated. We have confirmed that Mr. [redacted]'s order was picked up on November 23, 2014. On November 24, 2014, we sent him an email explaining these details. We provided our contact information so Mr. [redacted] could contact us back if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/08) */
RE: [redacted]/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Earlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. Unfortunately, given the wide discrepancy in pricing, we have canceled orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
We understand that Ms. [redacted] was inconvenienced after she received the correct amount of the trash cans she ordered. That is why we sent her a one-time courtesy $36 egift card that will cover the cost of the 3 trash cans she did not receive. On August 8, 2014, we attempted to reach her at (XXX) XXX-XXXX, but she was not available. We left her a detailed message explaining these details and provided our number so she can contact us if she still needs assistance with this matter. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with a notebook computer she ordered. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When we spoke with Ms. [redacted] she advised us that she sent her notebook to Dell for the repair. We apologized to Ms. [redacted] for the inconvenience. Ms. [redacted] mentioned that the 15 day return policy should be extended. We will escalate her concerns to the proper department for review. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When reviewing Mr. [redacted]'s account we see that [redacted] Service advised Mr. [redacted] that Pilot left a message trying to arrange his pick up. We left a message for Mr. [redacted] stating if he needs further assistance to please contact us. We have not heard from back from him. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2016/02/19) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 30, 2015, Ms. [redacted] placed an order for a 26" Schwinn Women's Bike to be picked up at her local Walmart store. When she arrived at the store to pick up her order, she noticed the bike would not meet her needs. The order was canceled at that time. Normally when orders are canceled, a refund is automatically issued back to the original method of payment. Due to a system error, this did not happen. Once we were made aware of this issue, we partnered with our local store to care of the [redacted]. We contacted Ms. [redacted] and advised her to come into the store to pick up her refund as well as a $20.00 gift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/18) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted] purchased a different model filtration system that was more expensive than the model he originally purchased that was covered under his warranty. As a result, he was provided a gift card from the warranty group for $148.73. However, as a courtesy, we have issued him a refund of $68.89 back to the original method of payment. On August 18, 2014, we spoke with Mr. [redacted] and explained these details. We confirmed that he no longer needed assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I accept the refund as resolution, but I did not purchase a different more expensive model to replace the one that failed (although I'm sure it sounds better for them to say that). It was either not on sale, or the price had gone up which should have been covered under the REPLACEMENT WARRANTY.

Initial Business Response /* (1000, 5, 2014/07/17) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a refund on a fraudulent charge made on his account. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We confirmed with our billing department that Mr. [redacted] was issued a refund of $376.01 on July 17th. We apologize for the troubles this caused Mr. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (4000, 9, 2014/07/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her PIN for the Net10 2-Line Family Plan Unlimited Talk /Text& Data (500MB@4G) / 30 Days- $75 (Email Delivery) of order#XXXXXXXXXXXXX. We thank you for the...

opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We were able to obtain the PIN for the Net10 2-Line Family Plan Unlimited Talk /Text& Data (500MB@4G) / 30 Days- $75 (Email Delivery). Per our policy, there are no returns or refunds on prepaid cellular phone cards and electronically fulfilled PINs or minutes. We have contacted Ms. [redacted] and in order to provide her with the best resolution possible, we have offered a $40.00 gift card along with the PIN number due to the inconvenience and delays. We have not heard back from Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (4200, 11, 2014/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, the gift was only going to be $37 and I do not want a gift card because I do not plan on shopping at walmart again. Also, I did not need the pin because I spent more money going somewhere else for my service. I have already started disputing the charges. Walmart was a little too late in helping me, so I am out the cost of the pin and some, so a gift card to walmart would not do anything for me. Victoria states that she did not hear back from me, but I told her no about the pin and no about the gift card. And she did not offer them together like she is stating. She offered me the pin and I told her no because I got service somewhere else because my husband needed his phone and then she called me back 2 days later and told me about the $37 gift card to walmart and I said no because I will not be shopping there again. As far as the pins being "fulfilled" that is not true. Yes of course I opened the email that they sent because I wanted to use my product, it wasn't until I opened the email that I found out that I did not receive all of my product. If I hadn't opened the email then I would have never known.

Initial Business Response /* (1000, 10, 2014/09/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order placed on September 9th for an ASUS Tablet. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate that we were unable to cancel her order because we had already started to fulfill it when she contacted us. Also, our records indicate that Ms. [redacted] picked up her item at the store on September 16th at 7:13 p.m. We left Ms. [redacted] phone messages on September 18th & 19th and emailed her on also on September 19th and have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. You are calling me during work time
2. I did not pick it up , I had to go in person to return it
Because you claim that two min after placing an order online , its too late to cancel
Final Business Response /* (4000, 14, 2014/10/09) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We would like to apologize to Ms. [redacted] for the inconvenience she experienced with her order. Unfortunately, we were not able to cancel her order as the order was in the fulfillment process. We have issued Ms. [redacted] a $20.00 eGift Card for her troubles. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 16, 2014/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You did not resolve anything
The order was never cancelled and I was forced
To get bother products
BTW you owe me those $20 for a promo in your site
You offered $10 GC for trying free shipping

Initial Business Response /* (1000, 5, 2015/12/28) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] wanted to take advantage of an on-line photo promotion, however, due to a problem while checking out she was not able to place the order. We have tried to reach Ms. [redacted] at (XXX) XXX-XXXX and by email but have been unsuccessful. As such, Walmart.com considers this matter closed but we encourage her to contact us directly if she needs further assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 9, 2015/01/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancelled order#XXXXXXXXXXXXX for the Apple iPad mini 2 16GB WiFi; Color: Space Gray. We thank you for the opportunity to address Mr. [redacted]'s concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s issue has been resolved by Store Manager [redacted] of Wal-[redacted] in [redacted] As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com