Walnut Development

NMitthoeffer RdIndianapolis, IN 46235March 29, 2016# *** ***
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*** * ** ***Dear ***Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your
expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.I would like to inform you we were able to confirm the return of your orderI submitted a request to have your refund processed accordinglyI ask that you please allow 3-business days to see the credit post to your account Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Care Department

December 22, 2015*** *** *** ***
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*** ** ***Dear *** ***,Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails
to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.I attempted to reach you at telephone number *** and was unsuccessful I’m sorry your original package received was incomplete However, a replacement order Xwas created on 12/19/and has now shipped You can track your package with tracking #*** at www.ups.com Per Ups the package is scheduled for delivery 12/23/15. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line NMitthoeffer Road Indianapolis, IN December 30, *** ***
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*** ** *** Dear *** ***, Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI have attempted to contact you at 978-696-but have been unable to reach youAfter reviewing your cancelled order ***, I have processed your refund in the amount of the $to process back to your accountPlease allow 3-business days to receive the refundFor your inconvenience, I have also processed a $gift cardYou shall receive the gift card through mail with 5-business daysWe sincerely apologize for the less than positive experience and inconvenience we may have caused you. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

March 9,
REF: ***
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Dear *** ***
Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s
important for us to know
Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service
We have completed the request as you have stipulated in your desired settlement. First, a refund in the amount of $has been processed for your order dated 01/24/2016.
Second, a release on funds from PayPal was processed by voiding order ID: *** This release was in the amount of $on March 9, at 12:EST The credits on these transactions should reflect in your account within the next 5-business days
Again, we apologize for the inconvenience this matter has caused youWe appreciate your business
Sincerely,
Finish Line Customer Service Department

March 4, 2016Re: 11182409*** ***
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*** ** ***Dear *** ***, Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.On March 10, 2016, I let you know that I was not able to locate the requested Jordan Retro At that time, I offered to assist in procuring reservations for future Jordan releasesOn March 11, 2016, I notified you that we had located the shoes and they would be shipped for delivery on Monday, March 14, Upon follon March 14th, you let me know you did not receive the *** shipmentA *** claim was filed by Finish Line On March 16, 2016, you said to me that you would not be interested in the upcoming Jordan release and would consider an upcoming May release On the same date, you said you did not like to wait and would prefer a Finish Line gift card as her appeasement I did let you know I would be on vacation through Tuesday, March 22, We do need to discuss an acceptable gift card settlement to finalize a resolution for youI will contact you on March 22, by telephone and email. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely, Finish Line Customer Service Department

Finish Line IncN Mitthoeffer RoadIndianapolis, IN 46235June 7, 2017Ref: 12175426*** * *** *** * *** **
*** *** ** ***Dear *** * ***Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I apologize you did not receive our responsePer our conversation on May 25, I have requested your refund of $to your Visa ending end ***The refund will post within 3-business days I also requested a $Gift Card that will take 7-business to reach you.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

The Finish Line NMitthoeffer Rd Indianapolis, IN July 28, Ref:***
*** * *** *** *** *** *** *** ** *** Dear Ms***, Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceI greatly apologize for the delay with your refundPer our conversation on 7/27/16, your refund in the amount of $will be posted to your MasterCard within 3-business daysAlso, for your inconvenience with this issue, you will receive a gift card for $that will be mailed to youThe gift card will take 5-business days to receiveWe sincerely apologize for the less than positive experience and inconvenience we may have caused you. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

December 29, 2015REF: ***
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Dear *** ***,Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to
knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your customer service experience in December that was less than satisfactory with the purchase of your son’s Curry shoes We have made the appropriate notification to the location that completed your shipment for review with their management We are in the process of locating the Curry Low shoes that you ordered and will have those shipped once we have confirmed their availability In the event that we are not able to locate the shoes, I will contact you to locate another pair of similar or equal value to replace this item Once we complete the above process, I will refund your Visa card $from the original purchase as compensation for your time and problems with this order.Again, we apologize for the inconvenience this matter has caused youWe appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,** ***Customer Care Supervisor*** ***

Finish Line Inc N Mitthoeffer Road Indianapolis, IN 46235 March 02, 2016 Ref: *** *** * ***
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*** *** ** *** Dear *** *** Thank you for notifying us of your complaint. We strive to provide you with the best possible
service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI have attempted to contact you at *** and have been unable to reach youFinish Line will not charge your account. Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchaseThe pending hold authorization will automatically release to your account within to business hours from 02/29/If you are still seeing these holds, please contact me directly at *** *** *** and I will be glad to help! Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN November 3,
2016 REF: *** *** * *** *** *** *** *** *** *** ** *** Dear Mr***; Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceWe are very sorry to hear about your shopping experience at Finish Line’s store located at Del Amo Fashion Center in Torrance, CA that was less than satisfactory. Finish Line strives to provide the best selection of sport inspired footwear, apparel and accessories to fit the fast culture of action addicted individuals while providing superior customer service. We will make sure we get with our Field Personnel to review with the store on how to handle system errors and correct customer care proceduresPer our conversation on 11/03/2016, I have emailed PayPal to release the pending hold from your account for cancelled in-store piorder ***. I have also processed two $rewards to be emailed to you Again, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meIt's upsetting and shows how terrible your customer service is when the only time a resolution was able to be reached was AFTER I disputed the charge with my credit card and AFTER I filed a report with the Revdex.comThe issue that your resolved should have taken maybe daysNot a monthI still will not be recommending Finish Line to friends and family and I certainly won't be shopping there
Regards,
*** ***

Finish
Line Inc
N Mitthoeffer RdIndianapolis,
IN 46235December
11, 2015*** ***
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*** ** ***
*** ***Dear
Ms***:Thank
you for notifying us of your complaintWe strive to provide you with the best
possible service, and when you feel
that it fails to meet your expectations,
it’s important for us to know.Finish
Line is committed to excellence in Customer Service, and everything we do is to
focus on providing our customer’s with quality service.I have
reviewed your order and confirmed that the Men's Stadium Minnesota Golden Gophers College
Cotton Pullover Hoodie was a mishipment and
would like to apologize for the delay in your refundI have submitted the
refund request in the amount of $to be processed back to your cardThe
total time for the refund should be approximately 3-business daysYour
patronage is important to us, and we hope that you will continue to give us
opportunities to serve you.Thank
you again for bringing these matters to our attention.Sincerely,Finish
Line Customer Service Department

September 4, *** *** *** *** *** *** ** ***
Ref: *** Dear Ms***, Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceOur attempt to reach you on 9/4/was unsuccessful. We would like to speak with you in order to discuss the best options possible, as well as provide the best resolution for the inconvenience this issue may have caused youI will continue to reach out to you to ensure that this has been resolvedPlease feel free to reach me directly at phone number 888-777-ext We sincerely apologize for the less than positive experience and inconvenience we may have caused you. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

NMitthoeffer RdIndianapolis, IN 46235October 30,
2014 #*** *** *** *** ** ***Dear ***,Thank you for notifying us of your complaintWe strive to
provide you with the best possible service, and when you feel that it fails to
meet your expectations, it’s important for us to know.We’re sorry that you received service that prompted you to
contact us with a complaint, and we regret any inconvenience or frustration
that your experience has caused.Per our conversation on 11/11/15, I have resolved the issue of the refund, which completed on
11/07/in the amount of $37.24. I am
also sending you out two $Winner’s Circle Rewards for the inconvenience
Also per our conversation you have all of my contact information just in case a
situation arises in the future.Your patronage is important to us, and we hope that you’ll
continue to give us opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

Finish Line NMitthoeffer RdIndianapolis, IN November 6,
#*** *** *** *** *** *** *** ** *** Dear Mr***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we reget the inconvenience. I greatly apologize that you have not received your rewardsWe attempted to reach you by phone on 11/3/but were unable toAfter reviewing Winner Circle account ***, one of your rewards will be available to you on 11/8/The other will need to be reissuedPlease return our call at 1-800-234-ext to inform us of how you would like the reward reissuedYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN April 4,
REF: *** *** ***
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*** ** *** Dear Ms***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceI am very sorry that you have not received your refund and that you have had to call several times to find out about your refund and could not get a solid answer about your refund. I did some research and found out that a refund check for $is being mailed out to you and please allow seven to ten business days to receive it by mail. Please know that I have put in a request to have this expedited to you Again, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me However, please would you please inform Finish Line that I returned the manager's call twice, and I left a message each time He has not returned my calls yet
Regards,
*** ***

Finish Line IncN Mitthoeffer Road Indianapolis, IN March 15,
REF: *** *** *** ** *** *** *** ** *** Dear *** ***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowIn reference to your Order number ***We apologize that our store at the Williamsburg Premium Outlet did not have the item for you to pick up in pristine condition and was unable to refund you upon your request. I assure you this is not the type of customer service we expect from our storesI attempted to contact you at *** and have been unable to reach youI did email you on 03/15/*** After reviewing the order, our records show a free UPS return shipping label was emailed on 03/12/to the email address of ***. Once this is returned, a refund will post into your *** account within three to five business days We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has causedTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaintYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youPlease, feel free to contact customer service directly at 888-777-if you have any concernsThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received either credit to my account or the gift card stated in the responseUnless I receive either this week, I do not think this complaint is resolved
Regards,
*** ***