Walnut Development

February 10, # [redacted] [redacted] [redacted] Dear [redacted] Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowIn regards to your recent order issue, I was able to process a $gift card on your behalf for the inconvenienceWe also attempted to reach you by phone, and messages were left on your voice mailTo better assist you, we will require your full card number so we can begin the processing of your $refundPlease contact Deana at [redacted] providing the requesting information; so she can further assist youFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Edward [redacted] , Customer Care Supervisor

Finish LineNMitthoeffer RoadIndianapolis, IN 46235September 30, [redacted] ***Dear [redacted] ,Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.I have attempted to call you and was unable to reach youAfter reviewing your order [redacted] , I see that we have issued new gift card for $on 8/24/ I understand you did not receive this we will reissue another gift card to you for in the same amountYou should be receiving it between 5-business daysIf you have any issues with receiving the next gift card please contact me directly 1-888-777-Ext ***We sincerely apologize for the less than positive experience and inconvenience we may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN December 21, REF: [redacted] ** [redacted] Dear Ms [redacted] , Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceWe are very sorry to hear about your shopping experience at Finish Line’s store located at the Findlay Village Mall that was less than satisfactory We have contacted the District Manager for that location, Bobby G [redacted] and he will be contacting you to discuss your purchase concernThe telephone number for MrG [redacted] is (800) 234-5233, extension 2029, if you need to reach him for any particular reason Again, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Once the issue is resolved then I will have no issues accepting the resolveAt this point I am confused because I have been told the claim has been processed twice now, told that I was given the money back, had to get my bank on the phone to clarify that no, I still have not been paidI look forward to hearing from you, [redacted] [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

From: [redacted] < [redacted] > Sent: Monday, December 12, 7:PM To: info Subject: RE: You have a new message from the Revdex.com of Central Indiana complaint # [redacted] Good evening, In regards to my complaint, the business manager has reached out to meThey've contacted me and agreed to my requestThey've allowed me to buy it for $So please close my complaint now that it has reached the desired conclusion Thank You [redacted]

Finish Line REF: [redacted] 3308 N. Mitthoeffer Rd Indianapolis, IN 46235 December 2, 2015 [redacted] ** [redacted] Dear [redacted] : Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. An attempt to reach you by phone was made and a voice-mail was left. To bring a resolution to your issue, I have requested to have a replacement pair of Air Max 2015 to be mailed to your home address. Please expect delivery within 1-2 business days. Also, I have requested a return label via email to return the defective merchandise received. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaint. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235September 25, 2015REF: [redacted] ***Dear [redacted] ***;Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your refundI apologize that you have not received your creditAs a resolution, we have re-submitted in a refund for the replacement items in the amount of $Please allow 3-business days for the credit to show on your bank statementWe will monitor the refund, to ensure that no delays will take place.Again, we apologize for the inconvenience this matter has caused youWe appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line REF: [redacted] NMitthoeffer Rd Indianapolis, INNovember 2, [redacted] [redacted] Dear Ms [redacted] : Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowAn attempt to reach you by phone was made and a voice-mail was leftTo bring a resolution to your concern, I have requested the remaining shipping fee of $to be refunded to your Visa account and ask that you please allow three to five business days for this to post with VisaI reviewed the order and show a partial shipping fee of $was adjusted from the order total prior to shipment We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaintYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

REF: [redacted] November 25, [redacted] *Anderson, IN ***Dear Ms [redacted] :Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.After reviewing your order [redacted] , there was a refund requested as of 11/25/15; please allow 3-business days to see the money available on your account We have sent two Winner Circle Rewards for the delayWe sincerely apologize for the less than positive experience and inconvenience we may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN March 2, [redacted] Complaint# [redacted] Dear Ms [redacted] : Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceAfter further review of Winner Circle account [redacted] , you did not receive your replacement $Winner Circle rewardsI apologize for the huge delay with your rewardsOn 10/18/2016, a total of rewards were processed for your accountYou will be able to access the rewards in your email and from your online profile within 24-business hours Additionally we will take $off of your next in-store transaction Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Sincerely, Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235January 12, 2016 ID: [redacted] [redacted] ***Dear [redacted] : Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and... when you feel that we failed to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is focused on providing our customers with quality service.After reviewing order [redacted] , I see that a replacement item was located and has actually been shipped already. The replacement order [redacted] can be tracked on www.ups.com, using tracking number [redacted] . Per UPS your package is currently in transit, and scheduled for delivery on 1/14/2016. I tried calling phone number [redacted] multiple times, but there was no answer. I left a detailed voice mail including this information. Also, I will be refunding $20 back into your PayPal account due to the delay on your replacement item being shipped. If you have any further questions or concerns, please feel free to contact me directly at [redacted] and I will assist you. Your patronage is important to us, and I hope that you’ll continue to give us opportunities to serve you. Again, I apologize for this inconvenience that this process has caused. If you have any further questions, please contact us via phone or email. Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line NMitthoeffer Rd Indianapolis, IN December 16, [redacted] REF: [redacted] Dear Mr/Mrs [redacted] : Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI apologize for the damaged hoodie that you receivedPer our email conversation, a full refund for the damaged hoodie is being credited back to your credit cardThe refund time frame is 3-business daysYou will also receive an additional $credit for the inconvenienceI attempted reach you by phone on 12/and again on 12/Please return my call at 800-234-ext to clear up any confusionAgain, I do apologize for any inconvenience that this may have causedYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to meAs of today 1/16/I still have no received my refund but I will wait a bit longer to see if I get it Regards, [redacted] ***

Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I am very sorry that you did not receive your refund in a timely manner and had to call several times to find out the status of your refundI did some research and found out that a refund check for $is being mailed out to you and please allow 1-business days to receive it by mailPlease know that I have put in a request to have this expedited to youAlso, I have mailed a $gift card for this issuePlease allow business days to receive.Again, we apologize for the inconvenience this matter has caused youWe appreciate your business.Thank you again for bringing these matters to our attentionSincerely,Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***

Finish LineNMitthoeffer Rd.Indianapolis, IN 46235January 25, 2017 #*** *** *** *** *** ** ***Dear Mr***,Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience this issue may have caused you. After further review of Winner Circle account ***, I noticed that all of the rewards you’ve earned, are aligned with the purchases you’ve made since using those rewards since your sign upOn each of my attempts to reach out to you at phone number *** ***, I spoke with a women, who advised me that you weren’t home at this timeShe advises me to call back and leave a voice mailI left a voice mail with my email address: bw***@finishline.com, as well as my contact number: 888-777-ext Please give me a direct call, or send me an email, so that I may further assist you.Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN May 31,
REF:*** *** *** ***
*** ** *** Dear Mr***; Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI left a voicemail at the phone number provided of *** on 05/31/in an attempt to discuss this issue and provide our apologyI also emailed you at *** to discuss your store and customer care experience you receivedI will continue to reach out to you via phone and email if I have not hear back from you within 24-hours so that I may further assists youWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

January 12, 2016Reference #: 11057582*** * *** * *** **Shrewsbury , PA ***Dear Ms***,Thank you for providing us with the opportunity to respond to your request.After a careful review of our financial records, it is recorded that your refund was authorized and completed
on January 8, The refund amount of $was credited to your Visa card used as the form of payment on the original purchase of December 11, 2015.We sincerely apologize for the less than positive experience and inconvenience we may have caused you We have also sent a $gift card for the issueYour patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department