Walnut Development

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below The resolution requested was for the merchant to fulfill the order in which they accepted which was available at the time the sales transaction was processed  Finish line did not address their false and deceptive bait and switch advertising practices  In fact since the filing of this complaint they have since again advertised the EXACT merchandise on Brad's Deals that they claimed was depleted  If they gave the merchandise as they advertised again they should have fulfilled the order  Not only has Finish Line failed to do that but they still have my Paypal transaction pending.They even failed to release my funds. Also the $20 coupon/certificate promised has not been received. I see it says 7-10 days but for my timely response this must be notated as I have little faith in Finish Line's business practices  
Regards,
[redacted]

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN  46235  July 21, 2016 [redacted]
[redacted]
[redacted] Dear [redacted] Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it...

fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is focused on providing our customer’s with quality service. The following is in response to you are compliant regarding a pricing disparity on our website. According to your compliant, you attempted to purchase two pair of air max at $89.98.  After further review, I have validated through our banking system there weren’t any attempts made to purchase merchandise under the email and phone provided. Once product has been sold out we would no longer honor those prices for another shoe. Please feel free to check out or website as we have many color ways in the Air Max 2016 that could potentially go on sale.  Again, we apologize for any discrepancy that you may have encountered regarding check out but our records indicate that the items you selected for purchase were sold out. I have requested a gift card in the amount of  $25 please allow 5-7 business days to receive via mail. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 January 14, 2016 REF: [redacted]   [redacted]...

[redacted]                                   ...⇄
[redacted]
[redacted]  [redacted]                                                               ...⇄                                                             Dear Mr. [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. We are very sorry to hear about your recent shopping experience with Finish Line regarding your pur[redacted] on 12/22/15. We have attempted to contact you at [redacted], but were unable to reach you and we would like to help you get resolve this matter. After some research, I was not able to find any information showing that Finish Line had ran the check for $355.73. Since we are not seeing any deposit for a check, we would like to speak with and your bank on a conference call with you to resolve the matter. Please call Customer Care at [redacted] with your bank and your information so we can better assist you. Thank you again for bringing these matters to our attention. We appreciate your business. Sincerely, Finish Line Customer Service Department

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 May 13, 2016...

                                        ...⇄ REF: [redacted]                                   ...⇄
[redacted] [redacted]
[redacted]                                                               ...⇄                                                         ...⇄
  Dear [redacted]
* Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. We are very sorry to hear about the issues you’ve had with your Winner Circle account. Per our conversation on 5/12/2016, your email address was updated on your account so that you may receive your rewards via email and the multiple accounts you had were combined into one. For your inconvenience, you will receive 2 additional Winner Circle rewards through email within 5-7 days and just in case you don’t receive the email copy, a mail copy will also be sent and you shall receive it within 5-10 business days. Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.   Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line Inc.3308 N Mitthoeffer RdIndianapolis, IN 46235September 7, 2015[redacted]Dear Mr. [redacted]Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it...

fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.In response to your compliant from your in-store experience–We have issued a refund of $24.99 to your Visa Card.  This should post between 1-3 business days.  For your inconvenience, we have requested a $20 Winner Circle reward for you.  I attempted to call and left a message on Monday, September 7, 2015.  I was hoping to discuss your experience with the Finish Line.  We apologize for the delay and inconvenience that this may have caused. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. I found that there was a misunderstanding in my complaints.We are in good agreement with the company.I cancel the complaint.I am grateful to Revdex.com for its quick response. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did not accept the offer from the Finish Line because Mr. Brent White promised that my refund of $104.98 would be in my account today Friday August 28 and it is not.  I am ready to contact my lawyer.  I am beyond fed up with all the lies and miscommunication.  
Regards,
[redacted]

Finish Line3308 N...

Mitthoeffer                                  �...⇄ Indianapolis, IN 
46235                                     �...⇄ December 07, 2015[redacted]   Waunakee, WI [redacted]Reference: [redacted]Dear Mr. [redacted],Thank you for notifying us of your complaint. At Finish
Line, we strive to provide you with the best possible service, and when you
feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer
Service, and our efforts remain focused on providing our customers with quality
service.Regarding cancelled order
number [redacted].  We are offering you 2
pair of shoes with the Black Friday prices in which we will send Express
shipping.  Per our email, you have given
Finish Line permission to recharge the credit used in the original order.  The shoes will be shipping out on Tuesday and
should be delivered to the original shipping address on 12-9-2015.We regret any inconvenience this experience may have
caused you. Your patronage is important to us, and we hope that you will
continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I accept this but still have not seen a refund come through. I am hoping that this will be credited to my account within the next few days.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would like to thank the gentleman, Brent, for corresponding to me promptly with much professionalism, and to anyone who contributed to resolving this matter. I will be in contact with the company upon receipt of the replaced merchandise to update my experience.
Regards,
[redacted]

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235September 25, 2015REF: [redacted]
[redacted]
[redacted]Dear [redacted];Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it...

fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your refund. I apologize that you have not received your credit. As a resolution, we have re-submitted in a refund for the replacement items in the amount of $83.19. Please allow 3-5 business days for the credit to show on your bank statement. We will monitor the refund, to ensure that no delays will take place.Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line3308 N. Mitthoeffer RoadIndianapolis, IN  46235December 31, 2015[redacted]
[redacted]
[redacted]  [redacted]
Dear [redacted] ,Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that...

it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.There were attempts to contact you on the daytime phone numbers provided on 12/30/2015 and 12/31/2015 without success.  I verified that your refund was processed in the amount of $236.49 on 12/28 to the Visa ending in [redacted].  Please allow 3-5 business days for the funds to be credited back into your account. Also, I sent a $20 dollar reward to you for the inconvenience you have experienced. If you have any questions, please feel free to reach me at [redacted] ext. [redacted].We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish
Line                                      ...⇄ /> REF: [redacted] 3308 N. Mitthoeffer Rd Indianapolis, IN 46235 December 2, 2015 [redacted]
[redacted]
[redacted]
  Dear [redacted]: Thank you for notifying us of your complaint. We strive to provide you
with the best possible service, and when you feel that it fails to meet
your expectations, it’s important for us to know. An attempt to reach you by phone was made and a voice-mail was left. To
bring a resolution to your issue, I have requested to have a replacement pair
of Air Max 2015 to be mailed to your home address. Please expect delivery
within 1-2 business days. Also, I have requested a return label via email to
return the defective merchandise received.  We are sorry that you received service that prompted you to contact us
with a complaint, and we regret any inconvenience or frustration that your
experience has caused you. To ensure that our staff conducts itself in a
manner that reflects the high regard that we have for our customers,
we have notified the proper department of your complaint. Your patronage is important to us, and we hope that you will continue to
give us opportunities to serve you. Thank you again for bringing these matters to our attention.  Sincerely, Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer Road[redacted] 46235April 25th 2014 Reference: [redacted]  [redacted]Dear [redacted], Thank you for notifying us of your complaint.  We strive to provide you with the best possible...

service, and when you feel that we failed to meet your expectations, it is important for us to know.Finish Line is committed to excellence ** Customer Service, and everything we do is focused on providing our customers with quality service.In regards to the cancellation of your orders, the coupon code that was used for a price reduction on your orders is confidential and proprietary information of the Finish Line.  As a matter of record, not all of your orders were cancelled ** our system.  The submission of several orders utilizing the discount code is excessive and triggered a review by our internal audit process for potential coupon abuse.  It is unfortunate that the coupon code was obtained and distributed without authorization to external customers.  The orders that were flagged through our internal process have been cancelled due to the coupon code abuse. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line3308 N. Mitthoeffer RdIndianapolis, IN 46235 February 4, 2016REF: [redacted]
[redacted] Dear [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you...

feel that it fails to meet your expectations, it’s important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. We have requested that the hoodie be refunded to you and we have sent a label to your email on file for you to return the defective item.  The tracking number for that is [redacted] . We have also sent a $20 gift card to you for your next Finish Line order.   Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.  Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]