Walnut Development

Finish Line IncN Mitthoeffer Road Indianapolis, IN August 28, Ref: *** *** ***
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*** *** ** *** Dear Ms***, Thank you for notifying us of your complaint. We strive to provide you with the best possible
service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI apologize that never received your original order or its replacementPer our conversation, I located you a brand new pair and will ship them Next Day Air with UPS tracking number ***Your order will ship out on Tuesday August You can track your shipment at www.finishline.com or www.ups.com. Once again, my apologies for any inconvenience this issue may have caused youYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line Inc N Mitthoeffer Road Indianapolis, IN December 14, 2015Ref: *** *** * *** *** *** ***
*** ** *** Dear Mr***, Thank you for notifying us of your complaint. We strive to provide you with the best possible
service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceAfter reviewing your concern, our team has located and will return the return product back to your home addressPlease allow 3-business days to receive the itemYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

December 29, 2015J*** * ***
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Reference ID# ***Dear *** ***,Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We attempted to reach you via telephone and email on December 29, 2015, and were not successfulWe apologize that your item was defectiveI requested a replacement for the Nike Free size and UPS label to *** to return the original item you received.Again, we apologize for the inconvenience this matter has caused youWe appreciate your business.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

Finish Line REF:
***NMitthoeffer RdIndianapolis, IN 46235August 25, 2015*** **
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*** *** ** ***Dear Mr.*** Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youAlthough, a full refund will not be requested at this time A refund in the amount of $will be credited back to your visa for the original shipping charge of $and $for the Winners Circle reward you have not received Please allow 3-business days to show the credit processed back to your account.If are still interested in returning your item You can return the product to a local Finish Line store or back via mail to our Distribution Center in Indianapolis, IN I have sent you a email label to your email address on file at ***Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing this matter to our attention. Sincerely,Finish Line Customer Service Department

NMitthoeffer Rd Indianapolis, IN March 11,
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Dear *** Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you Per our conversation on 03/10/16, I have resolved the issue with the delay of your productAlso, I will be sending out a $gift card for any inconvenience this has causedYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235December 29, 2015*** * ***
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*** ** ***Reference# ***Dear *** ***:Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service,
and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.As of today 12/29/15, we attempted to reach you at telephone number *** and were unsuccessful After reviewing your order ***, we show the Men’s Adidas Crazy Retro Basketball Shoe was never received We confirmed the package received was returned back to our local Finish Line Store As of today 12/29/15, a refund of $was credited back to your Visa Please allow 3-business days for the credit to process For the inconvenience a gift card in the amount of $will be mailed to you via USPS mail Please allow 3-business to receive your gift card. We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235January 6, 2016#*** *** *** *** *** **Cookeville, TN ***Dear Mrs***:Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.Regarding Order Number ***, we strive to fulfill all orders we receive in a timely manner However, there are times that the order may take an unexpectedly longer time to process as we utilize inventory from over Finish Line StoresFinish Line’s goal is to get ordered product to our customers as quickly as possible At times, however, we may sell out of a particular item before we have an opportunity to adjust our available inventory for such an itemWe are sorry that your item(s) had to be canceled due to inventory availability. In regards to your refund on this canceled order, our records show that your PayPal account was never charged for the canceled orderIf you currently show charges being held, please contact PayPal Customer Service Department at (402) 935-2050, and they will be able to further assist you with any hold inquiriesI also confirmed your $reward was processed and is on the wayPlease check your email for the rewardIf there is another item you would like to purchase with your reward, give our Customer Care Department a call at 888-777-3949, so we can assist with the order and waive your shipping fee as a courtesy to you for the inconvenience of your previous order We regret any inconvenience this experience may have caused youWe have requested a $gift card for your inconvenienceYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish LineN Mitthoeffer RoadIndianapolis, IN 46235September 8, 2016*** *** # *** *** *** *** ** ***Dear Mr***,Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel
that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.Per our conversation on 9/7/16, we were able to cancel your original order and place brand new order *** for a different but similar item and adjusted the price for youI apologize for any inconvenience the delay with your order processing caused. We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish LineNMitthoeffer RoadIndianapolis, IN 46235August 27, 2015*** ***
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*** *** *** ***Dear *** ***Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when
you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.I have attempted to call you and was unable to reach you at the daytime or evening phone numbers that you providedAfter reviewing your order I see that we have issued a refund for $in the form of a Finish Line gift cardThe gift card was mailed out on 8/24/2015, which should take 5-business days for you to receive in the mail. We sincerely apologize for the less than positive experience and inconvenience we may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line NMitthoeffer Rd Indianapolis, IN May 17,
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*** ** *** Dear *** ***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has causedPer our phone and email conversation on 05/17/17, order *** you acknowledged receipt of the mateI have refunded the $shipping fee to your PayPal account that will post in 3-business daysIn regards to your son’s Reebok Twist, once you are able to, please forward me the order numberAlthough these were purchased about a year ago, I am still going to be able to assist you with either a refund or an exchange For the inconvenience we have caused, I am mailing you two $reward certificates for use on future purchases online or in the storesPlease allow 10-business days for the rewards to arrive by mail Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Reply is attachedThank you!

Finish Line, IncN Mitthoeffer Road Indianapolis, IN November 10, *** *** *** *** *** *** *** *** ** *** # *** Dear Ms***, Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service,
and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceOn order number ***, we were able to replace one of your itemsThe item we replaced on that order was the Men’s Reebok Z Pump Fusion The replacement was delayed due to the shipping address, but it was corrected and the shoes were delivered to the customerAs far as the Women’s Reebok Z Pump Fusion 2.0, a refund was requested inform of a Gift CardCustomer preferred to receive a checkI resubmitted the request for a check to be sent to the customerOn order number ***The customer did not receive the order once again due to the shipping addressA refund was later processed and given for the full amount of the orderSince the customer did not receive the refund, we are sending the item out to the customerOn the last order, ***, the customer did not receive the original order either due to the shipping addressA label was sent to the fulfilling store to ship the orderThe order shipped and delivered on 11/3/We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Finish Line NMitthoeffer Road Indianapolis, IN September 11, REF: *** *** *** *** *** *** * *** ** *** Dear Mr*** Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that
it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceBased on our telephone conversation that we had on 9/11/your refund request has been submitted on 9/08/A refund will post back to your credit card within 3-business days for the amount of There has also been an additional dollar refund that will post back to your credit card for the inconvenience you have dealt with attempting to have this matter resolvedPlease allow 3-business days for that refund to process back to your credit card as well If you have any other issue, please feel free to contact us at 888-777-Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attention

Finish Line IncN Mitthoeffer RoadIndianapolis, IN
46235December 14, 2015Ref: 10990230*** ***
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*** *** ** ***Dear *** ***,Thank you for notifying us of your complaint. We strive to provide you with the best possible
service, and when you feel
that it fails to meet your expectations, it’s
important for us to know.Finish Line is committed to excellence in Customer
Service, and everything we do is to focus on providing our customers with
quality service.After speaking with you, your new order *** was
placed for the items that were cancelled in the first order ***. You have received your funds in the amount of
$for the first order ***I added an appeasement in the amount of $to your
order for customer satisfaction. I also
reissued a new reward to you that was used on the order that cancelled.Your patronage is important to us, and we hope that you
will continue to give us opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN March 2, ** *** *** *** *** **
*** ** *** Complaint#*** Dear ** *** Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it
fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceAfter further review of Winner Circle account *** you did not receive your replacement $Winner Circle rewardsI apologize for the huge delay with your rewardsOn 3/2/2016, a total of rewards were processed for your accountYou will be able to access the rewards in your email and from your online profile within 24-business hoursYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Sincerely, Finish Line Customer Service Department

Finish Line NMitthoeffer Road Indianapolis, IN April 14, ***
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*** ** *** *** Dear *** ***: Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality servicePer our records on 4/14/16, your Order #*** is now ready for pick up. We apologize for the delay. An email will be sent to you at *** confirming your updated status. Please allow 3-business days to show the total amount of $charge to your Visa accountIn addition, we have mailed you a $gift card for this inconvenience. Please allow 5-business days to receive your gift card. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line N Mitthoeffer Road Indianapolis, IN December 13, *** *
*** #*** *** *** ** *** ** *** Dear Ms.***: Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceOur attempts to speak with you on 12/12/and 12/13/were unsuccessful. We truly apologize we were unable to process your recent attempt for the Retro Jordan 11. However, we would like to offer you a $gift card to express our gratitude. The gift card can be applied in-store or online. The gift card will be mailed Ups Express. Please allow 1-business days to receive your gift card Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Finish Line N Mitthoeffer Road Indianapolis, IN June 7, ***
*** Ref: *** *** *** *** *** *** *** ** *** Dear *** ***, Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceOn June 7, 2017, I tried contacting you at phone number *** *** and it was an invalid numberI also tried reaching you by the email of *** however the email was returned back to my inbox as invalidPlease reach out to me at 1888-777-extto further discuss ordering release products. I look forward to hearing from youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department