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Finish Line
N Mitthoeffer Road
Indianapolis, IN
May 06,
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Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know
Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service
After speaking with you today, I have offered to compensate you for the inconvenience you have experienced in regards to order #being canceledIf you would like to make a purchase with myself, or call me directly after you have confirmation of an order that has been processed, I will be more than happy to compensate you with a price adjustment, in which we discussed would be based off of the purchase made I would love to further assist you with this matter, if you could please contact me directly once you have decided how you would like to be accommodated for you recent experience, at *** *** ***Please feel free to email me at *** if you can’t reach me by phone
We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you
Thank you again for bringing these matters to our attention
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Finish Line NMitthoeffer Rd Indianapolis, IN April 6, Ref: *** *** *** *** *** ***
*** ** *** Dear *** *** Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel
that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceAfter reviewing order 5488378191, I was able to verify that a replacement for item *** *** in a size is available to shipI was unable to reach you at phone# ***, but did leave detailed message with my direct contact information so that I may further assist youA prepaid UPS label has been emailed to ***, which can be printed off and used to ship the damaged item backOnce the item has been shipped back to our facility, the replacement item will be shipped out via Rush shipping, which is typically 2-business daysFor the inconvenience, I have refunded $to be credited back onto your Master Card ending in You should see these funds within 3-business daysAgain, I apologize for any inconvenience this experience may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235November 5, 2015*** *** *** *** ** ***
REF: ***Dear Mr***;Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your refundWe left a voicemail on 11/05/to discuss the refund processAs a resolution, we have refunded your order in the amount of $Please allow 3-business days for the credit to show on your bank statement. Again, we apologize for the inconvenience this matter has caused youWe appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN February 22, ***
*** #*** *** *** *** *** ** *** Dear ***: We are truly committed to the services we provide to our customersI apologize; you were not completely satisfied with the resolution that was initially proposedI completely understand you would like to have the original order shipped to youSince the original order canceled, you will have to place a new orderMy name is Deana, and you may contact me directly at 1-888-777-ext5116, and I will gladly replace the order with youIn addition, I will honor free express shipping on the order at no additional charge to youPlease contact me at your earliest convenience, so I can make this right for youAgain, I sincerely apologize for your recent experience shopping with Finish LineThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer
Road Indianapolis, IN June 24, *** *** *** ** ** ** *** ** *** Complaint: #*** Dear Ms***, Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality serviceWe are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youPer the voicemail I left, and the follow up email I sent on June 24, 2016, I need to confirm with you if your credit card company is already in the process of disputing the charge. If so, once the dispute has been completed, your money will be refunded. If they have not started the process, we will be more than happy to issue a refund for this fraudulent charge. I will await your response to take further actionWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

The Finish Line NMitthoeffer Rd Indianapolis, IN August 20, Ref:
*** *** * *** *** *** ** *** *** ** *** Dear Mr***, Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceI greatly apologize that you did not receive your item in the timeframe that you were expecting. Per our conversation on 8/18/16, your refund in the amount of $32.99, for shipping, will be posted to your PayPal within 3-business daysAlso, for your inconvenience with this issue, you will receive a $gift card that will be mailed to youThe gift card will take 5-business days to receiveWe sincerely apologize for the less than positive experience and inconvenience we may have caused you. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meHowever, I still feel Finish Line should do a better job training its employees concerning what is and is not allowed concerning unsolicited packages under FTC regulations
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I do not accept the business' offer$is less than what I paid for the shoes plus taxI would like to be reimbursed the whole total of $I did receive an email with a tracking number on 01/05/As of 10:48pm on 01/08/there is still no information under the tracking numberIt says there is no information availableSo I am unsure as to whether or not the shoes were shipped on or before 01/07/as promised but from the looks of it I would say notSince it has been almost a month since my original order date of 12/12/15, I believe it is only fair that I am reimbursed the full price of the shoes plus tax which I paid at $Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't know if I responded correctly in clicking not agree to what the company offered but didn't know how to let you know the reason whyI was contacted by e-mail by Brent ** *** of Finish Line and was in agreement with all the things he offered to do to get this settledI would have loved to have received what he said they would do but the problem is that they haven't done either of the things stated in the e-mailI have sent him more e-mails letting him know I haven't rec'd anything at all & I have allowed the time he stated for each of these items to be resolvedHe has of yet to respond to my correspondenceIt looks as if I have been lied to once again :-( Regards,
*** ***

Finish Line NMitthoeffer Rd Indianapolis, IN July 28, ***
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*** ** *** Dear *** ***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI attempted to reach you at telephone number *** and was unsuccessful. I’m sorry your replacement package received was incompleteWe have been trying to send you a pre-paid label to send the shoes back to us so we can review the product for any defective issueWe emailed you this label on 7/26/to email ***Once we receive the product back we will be more than happy to assist you with thisYour original order number is ***If you need to please send the shoes back to us, we will refund you your shipping if there is a problem with sending to the email address you supplied us on the above orderPlease feel free to contact Allyson F* via email at aF*finishline.com or by phone at 888-777-extYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish
Line REF: *** NMitthoeffer Road Indianapolis, IN October 16, *** *** *** *** *** *** ** *** Dear Mr***: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceAfter reviewing your order ***, I left you a voicemail on 10/16/and followed up with an email. I have processed the refund that you requested in the amount of $back to the Mastercard ending in ***. Please allow 3-business days for delivery of this refund. We sincerely apologize for the less than positive experience and inconvenience we may have caused you. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

From: *** Sent: Friday, December 23, 9:AM To: info Subject: Resolution made for *** After several failed attempts to get a resolution to my problem from the company, the missing merchandise was delivered to my house My desired outcome has been
fulfilled but I would still like the complaint to go to the companyThe poor customer service is still a problemI would also like to note that the merchandise delivered was dirty just in case I needs to be returnedI don't want to have any issues. *** ** Thank you, *** ***

Finish Line N Mitthoeffer Road Indianapolis, IN June 21st, *** *** *** *** *** *** *** ** *** Dear Mr*** Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that
it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceRegarding your reference to the military discounts, Finish Line does offer Military discounts but such discounts are subject to the items as per our conversation on June 21st I have requested the rewards for the inconvenience you had in our storeI also emailed you with my information, if you have any other questions or concernsYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN April 18, *** *** ***
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Dear *** *** Thank you for notifying us of your complaintWe strive to provide you with the best possible service,
and when you feel that it fails to meet your expectations, it’s important for us to knowOur apologies for the delay in your receipt of the Winner’s Circle reward(s). Per our conversation on 4/18/16, I have reviewed your account and I show that all reward(s) earned have been sent by emailI do apologize that you did not receive them. I have requested rewards be sent to you and please allow up to days to receive it by emailThese rewards consist of rewards that have been earned but that you haven’t receive or been applied to purchases for you. I left a message for you and will be sending you an email detailing my findings. If you have any further questions, please feel free to contact me directlyThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish LineN Mitthoeffer RoadIndianapolis, IN 46235September 9,
*** * *** #*** *** *** *** *** ** *** Dear Mr.***:Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you
feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.I attempted to reach you on 9/8/and was unsuccessful We would like to apologize that your order #*** was cancelled We truly value you as a customer and understand the inconvenience this may have caused We are unable to honor the original discount promotion applied to your original order However, we would like to offer you a $gift card to express our gratitude to be applied on a future purchase You gift card is on the way! Please allow 5-business days to receive We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235January 23, 2012REF: *** ***Ashford GaAtlanta, GA 30338Dear Mr***;Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your
expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience at Finish LineAfter reviewing your order details, we would like to sincerely apologize for the confusion regarding your refund check Your refund concern has been escalated to the finance department, and you can expect a prompt resolution to correct the delay with your refund check I will contact you with any updates as I receive them. Again, we apologize for the inconvenience this matter has caused youWe appreciate your business.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

Finish Line Inc N Mitthoeffer Road Indianapolis, IN December 7, Ref: *** *** * *** *** *** ** *** *** ** *** *** * ***, Thank you for notifying us of your complaint. We strive to provide you with the
best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceWe would like to resolve your refund concern promptlyI have contact you by phone on 12/7/and explained our policy on the Winner Circle program and gave you options on opening a new account for personal use only and not for reselling purposesI am awating from you the order numbers you stated you still do not see a refund on via email Please be advised that it can take 3-business days to receive the refund back to your Amex accountI apologize for any inconveneicne this may have caused youIf you have any further questions or concerns, please do not hesitate to contact me directly at 317-899-or toll free at 888-777-extand I will be glad to help! Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

February 23, 2016Ref: *** * ***
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Dear *** ***, Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s
important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.Our apologies, that you have not received your refundWe attempted to contact you on 2/23/We are still partnering with Paypal to get your refund to youWe will continue to attempt to update you and a refund will be showing for you soonIf you have any questions before we contact you again feel free to contact us directly at ***Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The reason I chose to go with the bank is because I feel your system is inexplicably unorganized and faultyTalking to my banking institution was the proof that you needed to ensure I was not fabricating the fact you hadn't paid me back for the double chargeThe fact that we spoke to my bank on more than one occasion gaining the same answer that you had not paid me back yet and you chose to do nothing is ridiculousOn the second call Finish Line actually asks me to screen shot my banking statements and send them via e-mail AFTER talking to my banking institution, are you kidding me? My bank advised me that I shouldn't have to provide that and that they could have my money back into my account by the time the phone call was ended, which was true and is the reason that I decided to go with well-trained employees instead of ten different Finish Line workers with ten different ways to accomplish one simple taskIs there even a standard operating procedure for dealing with double charges? Why would you need a customer to screen shot all purchases (to only see those with their business) and provide them to you after talking to the institution, twice!
Regards,
*** ***