Walnut Development

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235November 24,
2015 REF:
*** *** *** *** *** ** ***Dear *** ***, Thank you for notifying us of your concern. We strive to provide you with the best
possible service, and when you feel that we failed to meet your expectations,
it is important for us to know.Finish Line is committed to excellence in Customer
Service, and everything we do is focused on providing our customers with
quality service.In regards to the order number ***, placed
10/30/15. After further review, we have
confirmed that one out of the eight items ordered was cancelled. We also have confirmed that the other items
have not shipped and will be automatically cancelled within the next
business hours.In addition, we have sent you a $Gift Card
for this inconvenience. The Gift Card
can be used online at www.finishline.com or
in any local Finish Line location.
Please allow 3-business days to receive your Gift Card via US Postal
Mail.We would like to extend our gratitude and offer to
replace you a new order for you waiving Next Day Air shipping. This offer has been documented in our
records. Please feel free to contact our
Customer Care Department at 1-888-777-at your convenience.Again, we apologize for the inconvenience that this
has caused you and your familyYour patronage is important to us, and we hope
that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,*** ***

Finish LineN
Mitthoeffer Indianapolis, IN
46235 December 10, 2015*** ***
*** *** ***
*** ** ***Reference: ***Dear *** ***:Thank you for notifying us of your complaintAt Finish
Line, we strive to provide you with the best possible service, and when you
feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer
Service, and our efforts remain focused on providing our customer’s with
quality service.Regarding order number, ***, we strive to fulfill
all orders we receive in a timely manner, but there are times that the order
may take an unexpectedly longer time to process as we utilize inventory from
over Finish Line StoresFinish Line’s goal is to get an ordered product to
our customers as quickly as feasibly possible; however, at times we may sell
out of a particular item before we have an opportunity to adjust our available
inventory for such an itemWe are sorry that your item had to be canceled due
to inventory availabilityPer our conversation on 12/10/2015, I have located the
item that you wanted. It is being
shipped to your local Finishline store, at Mid Rivers Mall, for you to
purchase.We regret any inconvenience this experience may have
caused youYour patronage is important to us, and we hope that you will
continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

Finish Line NMitthoeffer Rd Indianapolis, IN February 14, *** ***
REF: *** *** *** *** *** *** ** *** Dear Mr***, Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality servicePer our discussion today, I confirmed with you that a refund has been processed in the amount of $and that you will be refunded for the overdraft fee that your account was charged, within the next 3-business daysI will also be providing coaching to the agent with whom you spoke concerning Finish Line’s expectations of looking after our customers I apologize for any inconvenience this issue may have caused you. During our conversation, I provided you my email and direct contact number, so that you can contact with me directlyIn addition to your refunds, I am mailing you a $Finish Line gift card, which you should receive within 5-business daysWe sincerely apologize for the less than positive experience and inconvenience we may have caused you. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235November 7, 2017*** *** *** ** *** *** ** ***Dear Ms***,Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it
fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Per our conversation on 11/07/2017, I successfully submit your request to remove you from the email listI would like to apologize for any inconvenience this may have caused you, as I know that you have spent your valuable time submitting requests in the pastGoing forward, you should no longer be contacted by Finish Line, nor receive any of our communications through the email ***Please let me know if you have any questions or concerns, as you may contact me directly at 888-777-ext5182.We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,AllysonFinish Line Customer Service Department

November
20, 2015REF: *** ***
*** *** **
*** ** ***Dear
Ms***,Thank
you for notifying us of your complaintWe strive to provide you with the best
possible service, and when you feel that it fails to meet your expectations,
it’s important for us to
know.Finish
Line is committed to excellence in Customer Service, and everything we do is to
focus on providing our customer’s with quality service.We
attempted to reach you on November 19, 2015, and were not successful. A voice message was left at your contact
number. Our
records indicate the following credits to your Visa and PayPal accounts: $credit applied for order *** $
credit applied for order ***; $discount applied for order ***;
$discount applied for order *** and $credit for shipping
expenses. These discounts and credits
reconcile to $in credits and $in discounts for your orders. If
you would like to return or exchange the defective sweat pants, please contact
us and reference your order number. We
will gladly complete an exchange, at no cost to you, for this item.Again, we apologize for the
inconvenience this matter has caused youWe appreciate your business.Thank
you again for bringing this matter to our attention.Sincerely,Finish
Line Customer Service Department

Finish Line N Mitthoeffer Road Indianapolis, IN March 21, *** *** *** *** *** *** **
*** Complaint ID: *** Dear *** ***, Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceRegarding your compliant of the gift card being used fraudulently, per our conversation on 03/21/a replacement $gift card should arrive by mail within 5-business daysYour patronage is important to us, and we hope that you will continue to give us opportunities to serve you. We look forward to hearing from youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

August 12, 2015REF: *** *** *** *** *** *** *** ** ***Dear Ms***,Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to
know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.We apologize for the delay with the receipt of your refund check Unfortunately, the refund for item “Ore Legend Fly Tee” was not issued The refund in the amount of $has been processed and will be mailed expedited to you.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line N
Mitthoeffer Indianapolis, IN 46235 December 18, *** *** * *** *** Streamwood, IL *** Reference: *** Dear Mr***: Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality serviceRegarding order number *** we strive to fulfill all orders we receive in a timely manner, but there are times that the order may take an unexpectedly longer time to process as we utilize inventory from over Finish Line StoresFinish Line’s goal is to get an ordered product to our customers as quickly as feasibly possible; however, at times we may sell out of a particular item before we have an opportunity to adjust our available inventory for such an itemWe are sorry that your order was not completely fulfilledAs promised, I did waive the Rush delivery on the new order I successfully placed for youIn addition, your original order was credited for the item(s) you did not receiveI ask that you please allow 3-business days to see the refund post to your accountWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

*** ***
*** *** **
*** ** ***Dear ***Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you
received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.I first would like to sincerely apologize for your recent shopping experience with Finish Line I would like to address with you your concerns, to ensure we live up to our premium service standardsI attempted to reach you by phone at the number listed on order#***, however I was not successfulI am sending you a $gift card for your inconvenience; which you will receive by mailI also would like to discuss the service you received at the storeI respectfully ask that you contact me directly at *** *** ***, so assist with your store complaintYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line IncN Mitthoeffer RoadIndianapolis, IN 46235March 16, 2016Ref: *** ***
*** *** ***
*** ** ***Dear *** ***,Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel
that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at *** but have been unable to reach youWe have refunded your account $for the item that we were not able to fulfill for your replacementI know this an unfortunate issueI will be sending you a $gift card to the address above. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

February 17, *** * *** *** *** *** ***
*** * **
*** Reference: *** Dear Mr*** ***, Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality serviceConsidering the privacy of your information and the level of service provided, I would love to discuss that directlyOur immediate goal is to confirm that your card has not been compromised and based on the information we have we do not see an order with your information on it. Once you are available, please contact us at 888-777-ext to further discuss your concernsWe value you as a customer and thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Dear *** ***Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to
focus on providing our customer’s with quality service.In response to your compliant on order ***, your order was placed on 06/26/and was delivered on 07/06/showing signed for by *** I apologize that you were unable to receive your merchandiseI have notified *** of this mistake with an investigation has been launchedI have been unsuccessful contacting you via phone/email. However, a full refund in the amount of $was processed back to your account on 07/07/15. Please allow 3-business days for this credit to reflect on your account In addition, I am sending you a few coupons to use at any Finish Line store Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention. Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
How would I return it locally? Since I have already started wearing the shoes I don't think the local store would even take it backCan I purchase the same item back right after I return it?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** sorry but that last transaction was paid cash and I have the receivedSince my order was cancel we preced to make a new one and was paid chash you should look into your system

Finish Line N
Mitthoeffer Indianapolis, IN 46235 August 09, *** *** *** *** *** *** ** ***Reference: *** Dear Ms***: Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality serviceRegarding Order Number ***, we strive to fulfill all orders we receive in a timely manner. However, there are times that the order may take an unexpectedly longer time to process as we utilize inventory from over Finish Line StoresFinish Line’s goal is to get ordered product to our customers as quickly as possible. At times, however, we may sell out of a particular item before we have an opportunity to adjust our available inventory for such an itemWe are sorry that your item had to be canceled due to inventory availabilityIn regards to your refund on this canceled order, our records show that you used a Gift Card to complete this orderI a gift card in the amount of $has been mailed to your addressPlease allow 5-business to receive via mail We regret any inconvenience this experience may have caused youWe have requested a $gift card for your inconvenienceYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely,

Finish
Line, Inc
N Mitthoeffer RoadIndianapolis,
IN 46235December
11th,
2015 Reference:
*** *** *** *** *** *** ** Cookeville, TN ***Dear
***, Thank
you for notifying us of your complaint.
We strive to provide you with the best possible service, and when you
feel that we failed to meet your expectations, it is important for us to know.Finish
Line is committed to excellence in Customer Service, and everything we do is
focused on providing our customers with quality service.In regards to the cancellation of order number***,
I apologize Finish Line was unable to complete your orderAfter researching
the cancelation of your order, I show the item was available at the time your
order was submittedDue to Finish Line’s real time order processing system,
your order canceled due to the inventory depleting as we attempted to process
and fill your order. For the
inconvenience of your order canceling, I’ve requested a $reward to be issued
to you immediately. Please allow 7-
business days to receive your $reward by emailYour
patronage is important to us, and we hope that you’ll continue to give us
opportunities to serve you.Thank
you again for bringing these matters to our attention.Sincerely,Finish
Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235December 31, 2015REF* ***
*** ***
*** *** ***
*** ** ***
Dear ***:Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to
meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience at Finish LineAfter reviewing your order details, I see that you were refunded at The Weberstown Mall in the full amount of $on 12/27/2015.Again, we apologize for the inconvenience this matter has caused youWe appreciate your business.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First off I went into local
stores, where they had the sweatshirt that I first requested as in the orderI spoke with the manager, and he said I would have to call and deal with Finishline.comThen I was called by Finish Line, and they said they would take $off of my order, but then I requested them to reorder the sweatshirt since they clearly have it in stock online and on the website and she informed me that it was a system issue, and they have been canceling out without notifying the customer (known issue)I requested them to put the order in, so they took the $credit from the regular price (which was the same as the 2/$deal, so she really didn't credit my order for the headache, but rather reordered it for the same exact priceI asked for a call from a supervisor, corporate complaints, etc and I was told I would get a call which I still haven't.At this rate they should just credit the order, considering I can't use the credit, it was their fault for not notifying me, the product was available the whole entire time, and their stores can't take care of it either
Regards,
*** ***