Walnut Development

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I feel this does not resolve this complain as indicated prior I had this items on my cart and your site did not direct me to the out of stock or other site, I feel I was cheated out of attaining these items and feel that a $gift card does NOT resolve the issueAs you can see from your site other Air Max are currently $150+ eachLike stated previously I just would like to resolve this issue and attain the items of similar style, size, and color for the prize I was and should of bought them from my cart before Finish Line encountered any issues with your site.
Regards,
*** ***

October 21, 2015Ref: *** ***
*** *** ***
*** ** ***Dear ***Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for
us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I apologize for the delay in the processing of your refund Recently, our company underwent a major system upgrade and errors occurred that caused the lengthy delay in processing your refund Your refund invoice was created today, October 21, 2015, to return the funds back to your account The amount processed for your refund was $ I anticipate this returning to your account within 3-business days and we will be monitoring the invoice to ensure that no additional delays are incurred.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you I will be providing you with a $gift card for the inconvenience with this process.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

Finish Line IncN Mitthoeffer RdIndianapolis, IN 46235December 17, 2015*** ***
** *** **
*** ** ***Reference #: ***Dear Mr***Thank you for notifying us of your complaint. We strive to provide you with the best possible
service, and when you feel that it fails
to meet your expectations, it’s
important for us to know.Finish Line is committed to excellence in Customer
Service, and everything we do is to focus on providing our customer’s with
quality service.In response to your compliant regarding your refund for
order ***, a credit in the amount of
$was processed back to your *** account on 12/8/That
refund is for both, the socks and shoes that you did not receiveI show order
was placed for you to match the price of the shoes that you did not
receiveI have processed a $credit on order *** to go back to your
MasterCard ending in ***This credit will complete the price matching and
make your final order total $75.58.Your patronage is important to us, and we hope that you
will continue to give us opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN September 25, REF: *** *** *** *** *** ** *** *** ** *** Dear Mr***: Thank you for notifying us of your complaintWe
strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceWe are very sorry to hear about your shopping experience at Finish Line’s store located at Mall StMatthews, in Louisville, KYPer the conversation that you and I had on Thursday, 9/22/2016, you were advised that head of this store’s operations, would be notified about this incident, in order for an investigation to be startedOnce the investigation has been completed, I will follow up with you in regards to your resolutionOnce again, I apologize for any inconvenience this issue may have caused youFinish Line strives to provide the best selection of sport inspired footwear, apparel and accessories to fit the fast culture of action addicted individuals while providing superior customer service. For the time being, I have requested for a $Finish Line gift card be sent to your mailing address within 7-business days Again, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello this E-mail is in regards to my complaint I filed on 1-6-It looks that I didn't fully understand the email that was sent to me and I clicked the button to resolve the issue or complaint.Unfortunately The complaint is not yet reolved I Would Like to Either Get my money back Or A Store Credit So I Can Go Get the appropriate Work Shoes I need.I have been working very uncomfortable due to my medical issues that require comfortable shoes If you can please help me Today I would Greatly appreciate it.Thank You for your time in this matter
Regards,
*** ***

Finish Line N Mitthoeffer Road Indianapolis, IN December 20, ***
*** #*** *** *** *** * *** ** *** Dear Mr.***: Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality servicePer our conversation today, we truly apologize we were unable to process your recent attempt for the Grade School Girl’s Retro Jordan 11. However, we would like to offer you a $gift card to express our gratitude. The gift card can be applied in-store or online. The gift card will be shipped Ups Express. Please allow 1-business days to receive your gift card Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

*** ***
*** *** *** *** **
*** ** ***
Dear ***:
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know
Finish Line is
committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service
I apologize for any inconvenience that you may have received with the Sports Illustrated subscriptionWe attempted to reach you via phone and email on 7/8/but were unsuccessfulIf you would like assistance with cancelling the magazine subscription, you may contact me back at 1-888-777-extor you may contact Sports Illustrated directly to cancel the subscription and receive a refund at 877-768-For the inconvenience, you will receive a $Winner Circle reward via mail within 5-business days
Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you
Thank you again for bringing these matters to our attention
Finish Line Customer Service Department

Finish LineN Mitthoeffer Indianapolis, IN December 22, 2015*** *** *** ***Lambertville, MI ***Reference: ***Dear Mr***:Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.After reviewing your order #***, I see that your original item was delivered back to us on 12/14/per UPS tracking number 1Z61A5EI have requested a refund in the amount of $to be credited back into your Master Card account ending in ***Please allow 3-business for the funds to reflect in your accountSince you have already purchased the item in store without a discount, I would like for you to reply to my email and provide to me the required receipt information, so that a price adjustment can be completed. Please feel free to contact me directly at 888-777-ext5187.We sincerely apologize for the less than positive experience, and inconvenience we may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN February 15,
2016 REF: *** *** ***
*** * *** ***
*** ** ***
*** *** *** Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality serviceRegarding Order Number *** we strive to fulfill all orders we receive in a timely mannerThere are times that an order may take an unexpectedly longer time to process as we utilize inventory from over Finish Line StoresFinish Line’s goal is to get an ordered product to our customers as quickly as feasibly possible. However, at times we may sell out of a particular item before we have an opportunity to adjust our available inventory for such an itemWe are sorry that your items had to be canceled due to inventory availabilityI do understand your frustration and as a courtesy. I have sent you a $Gift Card for the inconvenience causedYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line N Mitthoeffer Road Indianapolis, IN February 13, *** ***
*** *** ** ***
*** ** ***
*** *** *** Dear *** ***, Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service After contacting phone number ***, I was unable to get in touch with you, but left a detailed voice mail in regards to order ***I understand that you have yet to receive the credit of $back into your PayPal account or the $gift card that I requested to be expedited to youI will personally follow up with the status of your Finish Line gift card, as well as your refund credit and follow up with you no later than Tuesday 2/16/I value and appreciate your patience during this process, and I will make sure that you receive the items above that you were promised Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing this matter to our attention Sincerely, Finish Line Customer Service Department

Our response is attachedThank you for bringing this matter to our attention

Finish Line N Mitthoeffer Road Indianapolis, IN *** ** *** *** *** *** *** **
*** Complaint ID: *** Dear *** ***: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceRegarding your compliant gift cards being used fraudulently, we were able to confirm that a gift card was purchased or used since they were purchased from a 3rd party retailerWe need some additional information in order to assist you more in this matterWe attempted to reach you on the number providedWhen you are available please contact us at 1-888-777-ext so that we can resolve your issue. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. We look forward to hearing from youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish Line N Mitthoeffer Road Indianapolis, IN January 8, ***
*** * ***
*** *** ***
*** ** *** Dear *** *** Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceRegarding Order Number: *** We strive to fulfill all orders we receive in a timely manner, but there are times that the order may unexpectedly be cancelledFinish Line’s goal is to get a product ordered to our customers as quickly as feasibly possible. However, at times we may sell out of a particular item before we have an opportunity to replace the originally ordered productWe are sorry that your order had to be cancelled, and for the length of time taken to notify you of the cancelationFor the inconvenience, I would like to offer you a $Finish Line gift cardPlease allow 5-business days to receive the gift card by mailWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235January 09, 2016*** ***
*** *** ***
*** * ** ***
# ***Dear *** Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.After reviewing our records, I see that you requested for your order to arrive at address *** *** *** *** *** ** ***Finish Line is systematically unable to change the shipping address on the original order ***Upon further review, it appears that you have been refunded the full amount of $42.80, which was credited back into your Visa account ending in I searched throughout the company to see if the items from your order were still available, but they were notI will be sending you a $Finish Line gift card so that you may purchase another item(s) online at www.finishline.com or at one of your local storesI will be sending the Finish Line gift card to the mailing address listed abovePlease feel free to contact me with any questions or concerns you may encounterWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department Tell us why here

The Finish Line NMitthoeffer Rd Indianapolis, IN March 8, Ref: *** *** ***
*** *** ***
** *** ** *** Dear Mr.***, Thank
you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceI truly apologize that you had to contact us regarding your refund. After further review of Order #***, our records show a gift card refund in the amount of $was issued to you. We have confirmed a refund of $is still due to you. We have processed a new gift card in the amount of $60.00. This gift card will be expedited to you. Please allow 1-business days to receive your refundWe sincerely apologize for the less than positive experience and inconvenience we may have caused you. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish LineN Mitthoeffer RoadIndianapolis, IN 46235January 17, 2016#*** ***
*** *** ***
*** ** ***Dear ***Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you
feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.I have reviewed your order *** and I am very sorry that the order was cancelled Upon further review of your order, I show that Finish Line was not able to prepare the items for piof your selected location At times due to lack of inventory we are unable to complete an order I am unable to replace the items originally order.In addition, for this inconvenience I have mailed you a $gift card for your future purchase The gift card can be used online or at any Finish Line store location Please allow 5-business days to receive your gift card via USPS mail.We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We waited as long as possible to submit a response to the letter for two reasonsReason is because we wanted to make sure that we received the checkAlthough the check was short the total amount paid, it's only short $so there's no need to make a fussHowever we were told that we would be contacted by the district manager of Sam within 24-hoursAs of today, August 25th we have not received any form of communication from the district managerThis makes me feel as though The Finish Line condones the actions of the store manager, which is extremely unsettling considering how often my wife and I shop thereWe were promised to be contacted by Sam's supervisor and that's what we expect.
Regards,
*** *** *** ***

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN
46235December 16, 2015*** ***
*** *** *** ***
*** ** ***# ***Dear ***, Thank you for notifying us of your complaintAt Finish
Line, we strive to provide you with the best possible service, and when
you
feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer
Service, and our efforts remain focused on providing our customer’s with
quality service.In reference to your Revdex.com complaint, you
were waiting for your order to arrive; however, the tracking information did
not provide any details regarding your expected delivery time, and the package
was never receivedAfter reviewing your order, it appears your package was
lost in transit as it was being routed to your shipping locationI have
requested for a full refund to be credited back to you. In addition, the shoes that were purchased
are currently out of stock. I will assist
you in placing a new order and discounting the order $40, and upgrading the
shipping to RUSH delivery at no additional charge to youWe regret any inconvenience this experience may have
caused youYour patronage is important to us, and we hope that you will
continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN May 12, *** *** *** *** *** *** ** *** **
*** Reference: *** Dear *** ***, Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceI have located the Boys’ Grade School Nike Huarache Running Shoes that you ordered at your local Finish Line store in the Cumberland Mall located in Atlanta, GA. I have made arrangements for you to pick up the shoes at no additional chargeAdditionally, I am sending you two $Winners Circle Reward Certificates by mail that will arrive within 10-daysWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department