Walnut Development

Finish Line IncN Mitthoeffer Rd Indianapolis, IN December 29, *** ***
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*** ** *** Reference #: *** Dear *** *** Thank you for notifying us of your complaint. We strive to provide you with the best possible
service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality servicePer our conversation on 12/28/concerning order#***, we determined your VISA acctending in in the amount of $has been refunded due to your order being cancelled on 12/23/15. Your concerns about the service you received have been forwarded to the appropriate personnelYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235January 23, 2012REF: *** ***Ashford GaAtlanta, GA 30338Dear Mr***;Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your
expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience at Finish LineAfter reviewing your order details, we would like to sincerely apologize for the confusion regarding your refund check Your refund concern has been escalated to the finance department, and you can expect a prompt resolution to correct the delay with your refund check I will contact you with any updates as I receive them. Again, we apologize for the inconvenience this matter has caused youWe appreciate your business.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

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*** *** ***Dear *** ***:Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to
know.Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.In regards to order 5194258108, you stated in your complaint that you hadn’t received the merchandise that you order Per our conversation today, you were informed that the package was set to deliver today 10/1/We will be refunding you $back to you VISA card ending in 6893.You can track your packages at *** or by calling *** with tracking numbers *** UPS currently shows “Scheduled Delivery Updated” Thursday 10/01/ We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Care

NMitthoeffer Rd Indianapolis, IN March 13,
# *** *** *** *** *** ** *** * ** *** Dear ***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has causedPer our conversation on 03/13/2017, I have resolved the issue of the refund, which will be completed within three to five business days in the amount of $for the Zoom All Out. In addition, the full shipping refund of $will also post within three to five business days. Both refunds will post to your American Express account ending in ***. You have acknowledged the price adjustment refund of $that has already posted to your accountYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The reason I chose to go with the bank is because I feel your system is inexplicably unorganized and faultyTalking to my banking institution was the proof that you needed to ensure I was not fabricating the fact you hadn't paid me back for the double chargeThe fact that we spoke to my bank on more than one occasion gaining the same answer that you had not paid me back yet and you chose to do nothing is ridiculousOn the second call Finish Line actually asks me to screen shot my banking statements and send them via e-mail AFTER talking to my banking institution, are you kidding me? My bank advised me that I shouldn't have to provide that and that they could have my money back into my account by the time the phone call was ended, which was true and is the reason that I decided to go with well-trained employees instead of ten different Finish Line workers with ten different ways to accomplish one simple taskIs there even a standard operating procedure for dealing with double charges? Why would you need a customer to screen shot all purchases (to only see those with their business) and provide them to you after talking to the institution, twice!
Regards,
*** ***

February 23, 2016Ref: *** * ***
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Dear *** ***, Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s
important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.Our apologies, that you have not received your refundWe attempted to contact you on 2/23/We are still partnering with Paypal to get your refund to youWe will continue to attempt to update you and a refund will be showing for you soonIf you have any questions before we contact you again feel free to contact us directly at ***Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line IncN Mitthoeffer Rd Indianapolis, IN December 23, *** ***
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*** ** *** Reference #: *** Dear *** ***, Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and
when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality servicePer our conversation on 12/22/concerning order#***, We completed a conference call with your bank to verify that the hold on your *** acctending in *** in the amount of $has been releasedYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish Line N Mitthoeffer Indianapolis, IN January 12, Reference: *** *** **
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* Dear ** *** *** Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best
possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service Regarding order number 5368485720, we strive to fulfill all orders we receive in a timely mannerThere are times that an order may take an unexpectedly longer time to process as we utilize inventory from over Finish Line StoresFinish Line’s goal is to get an ordered product to our customers as quickly as feasibly possible. However, at times we may sell out of a particular item before we have an opportunity to adjust our available inventory for such an itemWe are sorry that your order had to be canceled due to inventory availability I did try to reach you on the number provided with no successFor the cancelled item, there is no chargeOrders are only charged if we are able to fulfillIf you are having any other issues please contact us so we can get it resolved Again, I want to apologize for any inconvenience this may have causedYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing this matter to our attentionSincerely Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer
Road Indianapolis, IN April 06, *** *** REF: *** *** *** ** *** ** *** Dear Mrs***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowI made an attempt to contact you on the phone number you provided *** on 04/06/and sent you an email to *** . I show you called in to the Customer Service line on 4/5/and we have taken care of the rewards used on the orders that did not processI will be doing a follow up with you to confirm you received themPlease feel free to contact me at 1-800-234-extto help resolve this matterI did some research and it seems to be a billing issue that caused the order to not processThe billing information provided needs to be an exact match as what the bank has on fileI look forward to hearing from you to further research this issue Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235October 2, 2015*** ** *** *** *** *** **
*** ** ***Dear *** ** *** ***Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and
when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.In regards to your order, ***, we strive to fulfill all orders we receive in a timely manner, but there are times that the order may have taken an unexpectedly longer time to process as we utilize inventory from over 1,Finish Line StoresFinish Line’s goal is to get product to our customers as quickly and as feasibly as possibleHowever, in this case the order was not shipped at allThere was attempt to reach you on the number from the order, however no contact was madeWe have taken care of your issue by putting in a replacement order for all the items you have not receivedThey are processing now to be shipped outWe have also provided a $E-gift card for the inconvenience We regret any frustration this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

November 6,
2015 #*** ***
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*** ** ***Dear *** ***,Thank you for notifying us of your complaintWe strive to
provide you with the best possible service, and when you feel that it fails to
meet your expectations, it’s important for us to know.We’re sorry that you received service that did not meet
your expectations and the inconvenience that has prompted you to file a
complaint. A Winner’s Circle (WC)
request for a new reward was made on 10/29/2015. Typically, these requests can take
approximately one (1) week to be issued to the customer’s email of record or
the Finish Line application on your mobile device. To prevent, a missed expectation, a $gift
card is being issued to you for the concern expressed with receiving your
reward. Please note that in order to receive credits on your WC
account, you will need to provide the number of your account when making an
in-store or online purchase. Our records
indicate that your account, 81357209, has only purchase during the month of
September in the amount of $9.99.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

Finish Line NMitthoeffer Road Indianapolis, IN April 4th,
*** *** REF: *** ** *** *** *** ** *** Dear Mrs*** Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceBased on our telephone conversation that we had on 4/04/18, you will be going to store in Parkway Plaza today for a refund in form of a Petty Cash Out for $108.23. If you have any other issue, please feel free to contact us at 888-777-Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Finish Line Customer Service Department Best Regards, Kathryn D*** Customer Care Engagement Specialist N Mitthoeffer Road Indianapolis, IN 888-777-Ext:

Finish LineNMitthoeffer RoadIndianapolis, IN
46235November 13, 2015*** *
*** REF:
*** *** *** ** *** *** ** ***Dear Ms***,Thank you for notifying us of your complaint. We strive to provide you with the best
possible service, and when you feel that it fails to meet your expectations,
it’s important for us to know.Finish Line is committed to excellence in Customer
Service, and everything we do is to focus on providing our customer’s with
quality service.After reviewing your order, I have processed your full
refund for $The refund will take 5-business days to process back to
your Visa card ending in ***. I
understand the item was returned because it didn’t fit. If you would like to place an order for a
different size sweatshirt, I would definitely like to assist you in that
process. The cost of the sweatshirt
would be the same as you originally paidI placed a note on your original
order to honor this price for a new order of sweatshirt.We sincerely apologize for the less than positive
experience and inconvenience we may have caused you. Your patronage is important to us, and we
hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Finish Line, IncN Mitthoeffer Road Indianapolis, IN 46235July 20, 2015*** *** *** *** *** *** ** ***Complaint: #***Dear Ms*** ***Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service,
and when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers our Customer Service management team is taking the appropriate corrective actionYour call is being reviewed and the associate involved will receive coaching and correction for failure to provide the premium customer service and follow up. After speaking to you by phone, I have advised you that a replacement item is being shipped from a store in Canton, OH on 7/20/at 4pm ESTI have also provided you the UPS tracking number *** for Express shipping We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN December 15, REF: *** *** *** *** *** *** *** *** *** *** ** *** Dear Mr***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you
feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceWe are sorry that you experienced a concern with your order of the Jordan Retro XI on December 10, 2016. We are committed to meeting the expectations of our customers and you have been contacted by one of our customer service supervisors for the resolution of your order. We have requested your size shoes and will contact you as soon as possible to finalize the payment and shipment of your productAgain, we apologize for the inconvenience this matter has caused youWe appreciate your business Sincerely, Finish Line Customer Service Department

Finish
Line IncN
Mitthoeffer RoadIndianapolis,
IN 46235November
4, 2015Ref:
***
*** **
*** ** *** ** ***
*** ** ***
*** *** *** Thank you
for notifying us of your complaint. We
strive to provide you with the best possible service, and when you
feel that it
fails to meet your expectations, it’s important for us to know.Finish Line
is committed to excellence in Customer Service, and everything we do is to
focus on providing our customers with quality service.I have
attempted to contact you at *** and have been unable to reach youI
would like to resolve this issue with your refund as quickly as possibleThere
was no order number referenced in your letter to the Revdex.com. There were several orders under your name
with items that had the purchase price of $that you did reference,
therefore I was unable to determine which order/item you were referring to in
said letter I ask that you please
contact me directly at *** ext*** and I will process your refund!Your
patronage is important to us, and we hope that you will continue to give us
opportunities to serve you.Thank you
again for bringing this matter to our attention.Sincerely,Finish Line
Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN May 13, REF: *** *** ***
*** * *** **
*** ** ***
Dear *** ***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceWe are very sorry to hear about the issues you’ve had with your Winner Circle accountPer our conversation on 5/12/2016, your email address was updated on your account so that you may receive your rewards via email and the multiple accounts you had were combined into oneFor your inconvenience, you will receive additional Winner Circle rewards through email within 5-days and just in case you don’t receive the email copy, a mail copy will also be sent and you shall receive it within 5-business daysAgain, we apologize for the inconvenience this matter has caused youWe appreciate your businessThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***