Walnut Development

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235December 29, [redacted] ***Reference# [redacted] Dear [redacted] ***:Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.As of today 12/29/15, we attempted to reach you at telephone number [redacted] and were unsuccessful After reviewing your order [redacted] , we show the Men’s Adidas Crazy Retro Basketball Shoe was never received We confirmed the package received was returned back to our local Finish Line Store As of today 12/29/15, a refund of $was credited back to your Visa Please allow 3-business days for the credit to process For the inconvenience a gift card in the amount of $will be mailed to you via USPS mail Please allow 3-business to receive your gift cardWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

December 22, 2014Ref: [redacted] ***Dear [redacted] ,Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.My apologies for the unexpected delay in the processing of your refund request I have verified that as of December 17, 2015, the credit to your Mastercard is processed The amount of the credit is for $168.36.Finish Line values you as a customer and will be sending you a $Finish Line gift card for your patience while we resolved the problem with your returned product.Sincerely,Edward [redacted] Customer Care Supervisor [redacted] email: [redacted]

NMitthoeffer RdIndianapolis, IN 46235March 29, 2016# [redacted] [redacted] ***Dear [redacted] Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.I would like to inform you we were able to confirm the return of your orderI submitted a request to have your refund processed accordinglyI ask that you please allow 3-business days to see the credit post to your account Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Care Department

October 21, 2015Ref: [redacted] ***Dear [redacted] Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I apologize for the delay in the processing of your refund Recently, our company underwent a major system upgrade and errors occurred that caused the lengthy delay in processing your refund Your refund invoice was created today, October 21, 2015, to return the funds back to your account The amount processed for your refund was $ I anticipate this returning to your account within 3-business days and we will be monitoring the invoice to ensure that no additional delays are incurred.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you I will be providing you with a $gift card for the inconvenience with this process.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However, please would you please inform Finish Line that I returned the manager's call twice, and I left a message each time He has not returned my calls yet Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello this E-mail is in regards to my complaint I filed on 1-6-It looks that I didn't fully understand the email that was sent to me and I clicked the button to resolve the issue or complaint.Unfortunately The complaint is not yet reolved I Would Like to Either Get my money back Or A Store Credit So I Can Go Get the appropriate Work Shoes I need.I have been working very uncomfortable due to my medical issues that require comfortable shoes If you can please help me Today I would Greatly appreciate it.Thank You for your time in this matter Regards, [redacted]

NMitthoeffer Rd Indianapolis, IN March 11, # [redacted] [redacted] Dear [redacted] Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you Per our conversation on 03/10/16, I have resolved the issue with the delay of your productAlso, I will be sending out a $gift card for any inconvenience this has causedYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line IncN Mitthoeffer RoadIndianapolis, IN 46235February 2, 2016Ref: [redacted] *** [redacted] ***Dear [redacted] *** Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at [redacted] and have been unable to reach youFinish Line will not charge your account Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchaseThe pending hold authorization will automatically release to your account within to business hours from 2/27/If you are still seeing these holds, please contact us directly at 1-888-777-and we will be glad to help!Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

[redacted] Dear [redacted] :Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.In regards to order 5194258108, you stated in your complaint that you hadn’t received the merchandise that you order Per our conversation today, you were informed that the package was set to deliver today 10/1/We will be refunding you $back to you VISA card ending in 6893.You can track your packages at [redacted] or by calling [redacted] with tracking numbers [redacted] UPS currently shows “Scheduled Delivery Updated” Thursday 10/01/ We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Care

Finish Line N Mitthoeffer Road Indianapolis, IN June 17, Ref: [redacted] Dear Ms [redacted] : Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality servicePer our conversation, I apologize that this order did not ship in a more timely mannerAdvised customer refund was processing and if she would still like for me to get the shoes to her after the refund is posted on her account to call me back and I would check inventory, Locate shoes and charge back her cardGave customer my name and extCustomer thanked me for calling and stated I was the 1st one to act like they cared about the situation Thank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish LineNMitthoeffer RoadIndianapolis, IN 46235November 13, 2015REF: [redacted] **Charlotte, NC ***Dear Ms***,Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We have received the item that you returned and processed a refund of $for your shipping fee has been refundedPlease allow 3-days for the refund to post to this accountIf you have any other issue, please feel free to contact us at 888-777-3949.Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Date: 8/18/15Finish Line IncN Mitthoeffer RoadIndianapolis, IN 46235Ref: [redacted] ***Lansdowne, PA 19050Dear Mrand Mrs [redacted] Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your shopping experience at Finish Line’s store located at Springfield Mall in Springfield, PA that it was less than satisfactory Finish Line strives to provide the best selection of sport inspired footwear, apparel and accessories to fit the fast culture of action addicted individuals while providing superior customer service We will make sure we get with our Field Personnel to train our Stores on Customer ServiceWe hope that all of your future Finish Line shopping experiences are pleasant and you are able to find all of the footwear, apparel and accessories you are looking for Should you have any further questions and/or concerns, please feel free to contact me at the address listed above.Sincerely,Finish Line Customer Service Department

The Finish Line NMitthoeffer Rd Indianapolis, IN March 8, Ref: [redacted] [redacted] [redacted] Dear Mr.***, Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceI truly apologize that you had to contact us regarding your refund After further review of Order # [redacted] , our records show a gift card refund in the amount of $was issued to you We have confirmed a refund of $is still due to you We have processed a new gift card in the amount of $ This gift card will be expedited to you Please allow 1-business days to receive your refundWe sincerely apologize for the less than positive experience and inconvenience we may have caused you Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN October 7, REF: [redacted] [redacted] Dear Ms [redacted] ; Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceWe are very sorry to hear about your recent shopping experience at Finish LineAfter reviewing your order details, we would like to sincerely apologize for the confusion regarding your refund Your refund concern has been escalated to the finance department, and you can expect a refund for $to your VisaVisa will post this to your account within three to five business daysI tried contacting you by phone at [redacted] and left a voicemail message with this information Again, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing this matter to our attentionSincerely, Finish Line Customer Service Department

Finish Line IncN Mitthoeffer Rd Indianapolis, IN June 14, [redacted] ** *** Reference #: [redacted] Dear Mr [redacted] : Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI have reviewed your order [redacted] Per our conversation, a refund was issued on 6/9/for $instead of $We also confirmed that you received your $gift cardAgain, thank you for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

The Finish Line NMitthoeffer Rd Indianapolis, IN December 19, Ref: [redacted] [redacted] ** [redacted] Dear Mr [redacted] , Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceI truly apologize that you had to contact us regarding your refundIn an attempt to reach you at phone number [redacted] , I was unable to get in contact with you, in order to discuss this issueAfter further review of Order # [redacted] , our records show a refund for $was processed back to your Visa on 12/16/ Please allow 3-business days to show the refund credited back to youAgain, my apologies for any inconvenience this issue may have caused youWe sincerely apologize for the less than positive experience and inconvenience we may have caused you Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

[redacted] Dear ***: Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service I apologize for any inconvenience that you may have received with the Sports Illustrated subscriptionWe attempted to reach you via phone and email on 7/8/but were unsuccessfulIf you would like assistance with cancelling the magazine subscription, you may contact me back at 1-888-777-extor you may contact Sports Illustrated directly to cancel the subscription and receive a refund at 877-768-For the inconvenience, you will receive a $Winner Circle reward via mail within 5-business days Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you Thank you again for bringing these matters to our attention Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235December 31, 2015REF [redacted] Dear [redacted] :Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience at Finish LineAfter reviewing your order details, I see that you were refunded at The Weberstown Mall in the full amount of $on 12/27/2015.Again, we apologize for the inconvenience this matter has caused youWe appreciate your business.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

January 22, REF: [redacted] Miamisburg, OH [redacted] Dear Mr [redacted] , Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know In reference to your Order number [redacted] We apologize that our store at the Dayton Mall did not have the item for you to pick up upon arrival and that you had to wait for the shipment to arrive at their store locationPer our conversation on January 23, 2016, we have processed the refund request that you submitted in the amount of $ The refund credit will be sent to the Visa card used during the original purchase Please allow 3-business days for the credit to reflect on your accountAdditionally, the Dayton Mall location will have the Air Max shoes available for your purchase on Saturday, January 23, As compensation for your expressed concern, we will reduce the price of your purchase by $We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaintYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youPlease, feel free to contact customer service directly at 888-777-if you have any issuesThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meHowever, I still feel Finish Line should do a better job training its employees concerning what is and is not allowed concerning unsolicited packages under FTC regulations Regards, [redacted] ***