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Walnut Development Reviews (636)

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*** ** ***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Finish
Line REF: *** NMitthoeffer Rd Indianapolis, IN August 11, *** * ***
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Dear Ms*** * *** Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowAfter discussing the two resolutions with you via e-mail; you, have chosen to receive your product which is scheduled to be delivered Monday August 14, 2017, and we will be appeasing the order in the amount of $dollars We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaintYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN October 23, *** *** *** * *** *** *** **
*** Reference: *** Dear *** ***: Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality servicePer our conversation, I have located the item and I am having it shipped Next Day Air to youYour tracking number is *** and is scheduled to deliver today 10/24/17. You can track this package at www.ups.com. I also sent you a $Gift Card via Express mailIf you have any other questions please feel free to contact me at 888-777-We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

July 07, 2016*** *** *** *** *** * ** ***Reference: ***Dear *** ***:Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important
for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service
After reviewing your order #***, I see that your refund for the return of your product did not process properly on 6-23-The refund was re submitted on 7-5-and sent to PayPal on 7-6-in the amount of $Please allow 3-business days for the fund to reflect in your account. For the inconvenience, I will be sending you a $Finish Line Gift Card to use on next shopping experienceIf you have any further questions or concerns, please feel free to contact me directly at 888-777-ext.6609.We sincerely apologize for the less than positive experience, and inconvenience we may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***: To Whom It may concernI rejected their response because they said they were going to mail the gift cards out in about weeks I never did receive themThanks *** ***

Finish LineN Mitthoeffer RoadIndianapolis, IN 46235March 09, 2017 *** *** *** *** *** ** *** *** * **
*** Complaint ID: ***Dear Mr***,Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.Regarding your complaint of the gift card you purchased and attempted to use and the balance was removed balanceI apologize that your gift card was used without your knowledge. A replacement gift card was mailed, using UPS, on 3/14/You should receive the gift card within 1-business daysI apologize for any inconvenience this may have causedYour patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing this matter to our attention. Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have already re-ordered the shoes from Foot Locker and will be returning the shoes from Finish Line back to the storeI still would like to be credited for my purchase. Thank You
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meAlthough I did receive horrible customer service from a lady named YetaShe had absolutely no clue what she was talking about or what I was talking about I had to hang up on her twice Please refrain your customer service reps well some of them
Regards,
*** ***

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235September 25, 2015REF: ***
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Dear ***Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet
your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your refundAs a resolution our Finance department refunded you through PayPal to resolve this issue Once your refund is processed, it usually takes 3-business days for the credit to post in your account. Again, we apologize for the inconvenience this matter has caused youWe appreciate your businessThank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Finish LineNMitthoeffer RdIndianapolis, IN 46235October 14, 2015*** *** REF: *** * *** ***
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*** ** ***Dear Ms***:Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it
fails to meet your expectations, it’s important for us to know.We emailed you on 10/14/at *** after reaching out to phone number ***This was in response to an issue you had with receiving a refund for two products that you returned through shipmentWe would be more than happy to process the full refund in the amount of $back to your Visa ending in 1931, once the items have arrived to the distribution centerWe will continue to monitor the transit on the packages, and ensure that the refund processes within a timely mannerI am also requesting for a $gift card for the inconvenience you have experienced with this return and it will be mailed to the mailing address provided. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaint.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

August 20, REF: *** ***
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*** ** ***Dear Ms.Varner,Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to
know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.We apologize for the delay with the receipt of your refund Unfortunately, the refund credit on 7/28/for item “Fingertrap Max” was unsuccessfully processed The Visa applied to order #*** was not the credit card used on your original purchase this caused an error, which did not allow the full refund of $to credit back to your account.Per our conversation on 8/20/15, you will provide us the original credit card information and your refund of $will be credited back to you immediately.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN April 4, #*** *** ***
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Dear Ms*** Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowOur apologies for the delay in your receipt of the Winner’s Circle reward. I have reviewed your account and I show that a reward was sent on 3/21/by emailI do apologize that you did not receive it. I have requested another one for you and please allow up to days to receive it by email. In addition, I show a $gift card was mailed to you on 3/11/Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Thank you for your help!

August 16, REF: *** *** *** *** *** *** ***
* *** *** * ** *** Dear Ms***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important
for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI apologize you did not receive your shipment Our records indicate that the delay was due to a replacement order being placed but we have cancelled that replacement order per your request for the refundYour refund was submitted to you on 8/11/in the amount of $ Again, we apologize for the inconvenience this matter has caused youWe see that you are one of our loyalty members and we have requested a $reward be sent to you for a future purchaseWe appreciate your business Thank you again for bringing this matter to our attentionSincerely, Finish Line Customer Service Department

Finish Line NMitthoeffer RdIndianapolis, IN January 17,
#*** *** *** *** *** *** *** *** ** *** Dear Mr***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we reget any inconvenience this issue may have caused you. After further review of Winner Circle account ***, I noticed that all of the rewards you’ve earned, are aligned with the purchases you’ve made since signing upIn an attempt to reach out to you at phone number *** ***, I left a voice mail with my direct contact informationI also spoke with a women, who advised me that you weren’t homeYour current Winner Circle balance is As a courtesy, I am sending you two $rewards, in which you may use separately on your next transaction online, or in store. Please allow 7-business days to receive your reward certificate Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235March 9, 2016REF: *** ***
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*** *** ** *** Dear *** ***
Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel
that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We attempted to contact you at *** on 3/8/but were unable to reach youAfter reviewing order ***, a refund in the amount of $will be processed to the Amex ending in You shall receive the refund with 3-business daysI apologize for the extreme delay with your refundFor your inconvenience, you will receive a $Finish Line gift card in the mail within 5-daysIf you need any further assistance, please contact Finish Line at 800-234-ext5056. Again, we apologize for the inconvenience this matter has caused youWe appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

July 28, 2016Ref: 11599198*** *** *** *** *** *** *** * ** ***
Dear Ms.***,Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for
us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I apologize for the delay in the processing of your refund Your refund invoice was created July 28, 2016, to return the funds back to your account The amount processed for your refund was $ I anticipate this returning to your account within 3-business days and we will be monitoring the invoice to ensure that no additional delays are incurred.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you I will be providing you with a $gift card for the inconvenience with this process.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

Finish Line IncN Mitthoeffer RoadIndianapolis, IN 46235March 04, 2016Ref: *** *** *** *** ** ***Dear Mr*** Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails
to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at *** and have been unable to reach youFinish Line will not charge your account Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchaseThe pending hold authorization will automatically release to your account within to business hours from 03/01/If you are still seeing these holds, please contact me directly at 1-888-777-extand I will be glad to help!Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meI did receive the replacement packageThank youPlease note, this process could have been avoided if your customer service team was properly trainedPeople should not need to go to this extent in order for a company to stand by their productMy correspondence with the business through the Revdex.com has been night and day from my correspondence with the company directly.
Regards,
*** ***

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Address: 6772 Walnut Dr., Gates Mills, Ohio, United States, 44040

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