Walnut Development

September 25, 2015REF*Dear Ms***Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and
everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your service experience with our Customer Care Team that was less than satisfactory We can assure you that your concerns are being reviewed and our service expectations will be reinforced with all those involved with your complaint As per your telephone conversation on Monday, September 21, 2015, we have processed your new order at the original price of $ This price encompasses the options outlined in your settlement request that we would honor: free shipping, a $reward, $inconvenience discount, and a price match request for a total discount of $191.03. Again, we apologize for the inconvenience this matter has caused youWe appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish LineN Mitthoeffer
Indianapolis, IN January 12, 2016*** ***
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*** *** ** ***Reference: ***Dear ***,Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Per our conversation on 1/12/16, order numbers *** and *** were cancelledWe strive to fulfill all orders we receive in a timely manner, but there are times that the additional information is required to further process your order In your case, we were unable to process your orders due to the financial institution associated with your credit card I appreciate your understanding in the process and show a successfully order *** was placed inside your local store on 1/11/As promised, I have mailed you a $gift cardI ask that you please allow 3-business days to receive the gift card via USPS service.We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line NMitthoeffer Rd Indianapolis, IN *** *** REF: *** *** * *** ** *** *** *** ** *** Dear Ms***: We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe have investigated this situation and concluded with providing you a full refundIf you have any further concerns, please contact 888-777-Thank you again for bringing these matters to our attentionSincerely, Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Finish Line N Mitthoeffer Road Indianapolis, IN October 13, *** ***
#*** *** * *** *** *** ** *** Dear Ms***: Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceI attempted to reach you on 10/12/and 10/13/2016, but was unsuccessful. We would like to apologize that your order #***was unable to be cancelled. We truly value you as a customer, and understand the inconvenience this may have caused. I noticed that the item 831509-size 8.0, will not be shippedYou will see a charge for that item, but I have already processed a refund of $to be credited back into your Paypal accountPlease allow 3-business days for these funds to reflect on your endI left you a detailed voicemail that includes my direct phone number and extension, as well as my work email, so that you may contact me directly with any questions or concerns that you may haveWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line NMitthoeffer Rd Indianapolis, IN November 28, ***
*** REF: *** *** * *** ** *** *** ** ***
Dear Mrs***: Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI apologize for the damaged hoodie that you receivedPer our email conversation, a full refund for the damaged hoodie is being credited back to your credit cardThe refund time frame is 3-business daysYou will also receive an additional $credit for the inconvenienceAgain, I do apologize for any inconvenience that this may have causedYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Revdex.com, thank you for helping with this caseHowever, I have not received any refund promised by Finish Line (I checked my mailbox today, and nothing there)Can you help me?
Regards,
*** ***

Finish Line NMitthoeffer RdIndianapolis, IN June 22,
#*** *** *** *** *** ** *** *** *** ** *** Dear Ms., *** Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. In speaking with you on 1/9/2018, you had issues in receiving a few Winner Circle rewards I have reset your password and confirmed you can now log in your online accountI added your points from your old account number *** to Winners Circle account ***You will receive rewards in your new accountYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meBut I still see the wrong addressMy corrected address is *** *** ** *** *** ** ***
Regards,
*** ***

Finish Line IncN Mitthoeffer RoadIndianapolis, IN 46235March 17, 2016Ref: *** ***
*** *** **
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*** ** ***Dear *** ***,Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you
feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at *** and have been unable to reach youFinish Line would not charged your Paypal account until your item has been shippedAfter further review, I did not locate an order confirmation for you Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchaseThe pending hold authorization will automatically release to your account within to business hours from 3/5/If the funds have not been released, then please contact Paypal to release them If you still see this hold after contanting Paypal, please contact me directly at *** *** *** and I will be glad to help.My apologies for any inconvenience this experience may have caused youThis was a very popular release in which there was a higher demand than there was productYour patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

December 14, *** * *** *** *** *** ** *** ** *** RE: *** Dear Mr***, Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important
for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality serviceOur apologies for the error with the shipment that you expected for order ***A UPS label has been submitted please allow business hours to receive via emailYou may drop the package off at any UPS hub locationAlso, a refund request in the amount of $has been processedPlease allow 5-business days for this to reflect into your accountWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line N Mitthoeffer Road Indianapolis, IN February 6, *** ** *** * *** *** ** *** **
*** Complaint ID: *** Dear *** **: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceRegarding your compliant of the gift cards having a $balance, we were able to confirm that a gift cards were purchased from a 3rd party retailerTwo of the cards still had a remaining balance and I was able to cancel them outTen $Finish Line gift cards are being processed for mailing to your address which you confirmed for me via email on 02/06/Please allow five to seven business days to receive the replacement gift cardsYour patronage is important to us, and we hope that you will continue to give us opportunities to serve you. We look forward to hearing from youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

March 2, 2016*** *** ***
*** *** *** ***
*** ** ***
*** ***Dear ***Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is
important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Per our conversation on 3/2/2016, you confirmed with me that your bank has already released the pending holds back into your accountMy apologies for any inconvenience this experience may have caused youThis was a very popular release in which there was a higher demand than there was productI offered to assist you on your next purchase with Finish Line, and that offer still stands if you decide to make another purchase with Finish Line Please feel free to contact me directly at 888-777-extfor further assistance. We value you a customer and hope that you will continue to choose us as your primary source for your purchases.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncMitthoeffer StIndianapolis, In 46235Feb21,
2017 #*** *** *** *** *** ** *** Dear Mr***,Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We’re sorry that your experience prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.Your request to be removed from e-mailing list has been submittedYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235July 28, 2016*** *** *** *** * ** ***Dear Ms***:Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet
your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.When using Finishline.com as alleged in your compliant the price you were charged for shipping was incorrectIt is possible that we may have been updating our Website when you were placing your orderI apologize for any inconvenience this has caused; a refund in the amount of $has been processed back onto your accountPlease allow 3-business days for this to reflectI have also mailed a $reward that can be used on your next purchase.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish LineN
Mitthoeffer Indianapolis, IN
46235 December 17, 2015*** *** *** *** *** Lambertville, MI ***Reference: ***Dear Mr***:Thank you for notifying us of your complaint. We strive to provide you with the best
possible service, and when you feel that it fails to meet your expectations, it
is important for us to know.Finish Line is committed to excellence in Customer
Service, and everything we do is to focus on providing our customers with
quality service.After reviewing your order #***, I see that your original item was delivered back to us on
12/14/per UPS tracking number 1Z61A5EI reached out to the
phone number provided in order to further assist you for this inconveniencePlease
feel free to contact me directly at 888-777-ext I have requested a refund in the amount of
$to be credited back into your Master Card account ending in ***
Please allow 3-business for the funds to reflect in your accountIf you
would like to place a new order, please contact me directly so that I may
further assistWe sincerely apologize for the less than positive experience,
and inconvenience we may have caused you.
Your patronage is important to us, and we hope that you will continue to
give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line NMitthoeffer RdIndianapolis, IN November 15, #*** *** *** *** *** *** *** ** ***Dear Ms.***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we reget the inconvenience. I truly apologize for the service you were provided on 11/3/2016. After further review of Winner Circle account ***, we have added points to your account for the purchase made 11/3/16. Your current Winner Circle balance is 283.48. You are now due a $reward certificate Please allow 5-business days to receive your reward certificate. Remember, you can apply the reward to your next online or in-store purchaseYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235February 24, REF: ***
*** *** *** ** *** ***
*** ** ***
Dear *** ***Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We attempted to contact you at *** but were unable to reach youAfter reviewing order ***, a refund in the amount of $for the entire purchase was processed to the Visa ending in on 2/3/2016.If you need any further assistance, please contact Finish Line at 800-234-ext5056. Again, we apologize for the inconvenience this matter has caused youWe appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line
N Mitthoeffer Road
Indianapolis, IN
March 23,
*** ***
* * ***
*** * *** **
*** ** ***
Dear *** ***,
Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know
Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service
I have reviewed your order *** and I show that Cheryl has left you two messages and I sent you an email to reach out to youI am very sorry that your order was cancelled. Please know that our online inventory includes in-store inventory as well, and it’s based on real time dataTherefore, your product was available somewhere when you placed the orderIt was sold out before fulfillment could take placeI truly apologize for the inconvenience
I will be happy to place a new order with you any shoes up to $and then take $off so you will be paying the same price as your first order of $with tax and shipping
If you would like to place a new order, please call me at *** *** ***, or *** at ext*** and if either one of us is not available anyone will be able to assist you as I have noted your order and your Winners Circle account ***
We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you
Thank you again for bringing these matters to our attention
Sincerely,
Finish Line Customer Service Department