Walnut Development

December 30, REF: ***
*** * *** *** *** ***
*** ** *** Dear Mr***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important
for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceAfter reviewing your order, a check in the amount of $was processed to be mailed to your home address on 12/30/Please allow 5-business days to receive your refundAgain, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing this matter to our attentionSincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN November 9,
2016 Ref: *** *** ** *** ** *** *** *** ** *** *** *** Dear Mr***, Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceAfter reviewing Winner’s Circle account ***, I noticed that you were still receiving mailings electronically, from Finish LineI would like to apologize for any inconvenience this may have caused you, as I know that you have spent your valuable time on the phone trying to get this issue resolvedAfter meeting with my Digital and Marketing department, all of your information has been removed from our end, and you have been added to the “Do not contact” listGoing forward, you should no longer be contacted by Finish Line, nor receive any of our communications through the email ***Please let me know if you have any questions or concerns, as you may contact me directly at 888-777-extWe regret any inconvenience this experience may have caused you.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish Line NMitthoeffer Rd Indianapolis, IN March 10, *** *** REF: *** *** *** *** *** *** ** *** Dear Ms***, Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality servicePer our discussion today, I was able to confirm three refunds provided for this orderShipping of $refunded on 01/20/17, missing items refund of $on 01/21/and the True Flight that we show you initially reported as a single refunded for $on 02/08/The missing item and single item refunds include tax. Once we receive the confirming information from you, this can be compared with your recordsCan you please reply to my email confirming the amounts you show refunded and to verify the item that was shipped as a single as there are more than one True FlightWe sincerely apologize for the less than positive experience and inconvenience we may have caused you. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish
Line NMitthoeffer Road Indianapolis, IN February 11, *** ***
* *** ***
*** *** ** *** Complaint: *** Dear *** ***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceI apologize that you did not receive your order within the time frame that you neededYour refund of $was processed back to your MasterCard on 2/9/Finish Line is not able to refund you the amount that you spent with another companyPer our conversation on 2/11/2016, a $gift card was offered for your inconvenience, but you advised that you would contact me back directly at 1-800-234-extin regards to receiving the gift cardYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

December 22, 2014Ref: *** ** ***
*** *** ***
*** *** ** ***Dear *** ***,Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s
important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.My apologies for the unexpected delay in the processing of your refund request I have verified that as of December 17, 2015, the credit to your Mastercard is processed The amount of the credit is for $168.36.Finish Line values you as a customer and will be sending you a $Finish Line gift card for your patience while we resolved the problem with your returned product.Sincerely,Edward ***Customer Care Supervisor*** ***email: ***

October 20, 2015*** ***
*** *** *** *** ***
*** *** ** *** Ref: ***Dear Ms***Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important
for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.After reviewing your order ***, the following credit to your original form of payment has been processed: a credit of $was submitted to your bank on 10/12/and a credit for $was submitted on 10/16/for a total of $Credits will typically take 3-business days to reflect on the account balance depending on your financial institution’s established processing time.We sincerely apologize for the less than positive experience and inconvenience we may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line IncN Mitthoeffer Rd Indianapolis, IN June 14, *** * ***
*** * *** **
*** **
*** Reference #:*** Dear Mr*** ***: Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI have reviewed your order ***Per our conversation, a refund was issued on 6/9/for $instead of $We also confirmed that you received your $gift cardAgain, thank you for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235January 1, 2016REF: ***
*** * ***
** *** *** *** *
*** ** ***
Dear *** ***Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your refundWe have attempted to contact you at 978-332-but were unable to reach youAs a resolution, we have refunded your order in the amount of $on 1-4-to your Visa card. Again, we apologize for the inconvenience this matter has caused youWe appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There has been no compensation, the refund was my ideaI requested it after I never receive my item, I did get a call from FinishLine and they never stated to me that the call was in response to my complaintI would like better customer service than that, if I am to be contacted by FinishLine I will like that the person calling is a supervisorAdditionally I requested a refund on 2/and they are just beginning the refund process after days
Regards,
*** ***

December 11, REF: *** *** *** *** *** ** *** ** *** Dear Mr***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know
Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service After review of your order it looks like there were gift cards sent to youI apologize you did not receive thoseI have requested replacement gift cards be sent out to you todayI attempted to reach you on December 12, 2016, and was not successful. If you have any other concerns please reach us at 1-800-777-ext Again, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing this matter to our attentionSincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewedappear below.So far, they have issued a gift card that I have receivedThey are in process of sending another gift card, fixing my account and issuing 7, rewardsOnce all of these things are completed, then I will consider this closedI don't want to close it prematurely, then run into further issues and have to start all over in the resolution process.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** They contacted me and said my items were no longer available and I could reorder and have those items replacedI did so and they told me I owed $Not the $as statedI paid it to try to cooperate and receive my itemsThey promised over night express shipping on Thursday and today is Tuesday and I still have not received anything and the tracking number provided is not showing any informationI am still not satisfied and would like this taken care of ASAPThank you

NMitthoeffer Rd Indianapolis, IN April 5, Ref: *** *** *** *** *** ** *** ** *** Dear Mr.***, Thank you for notifying us of
your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceI truly apologize that you had to contact us regarding your multiple charges on your credit card at the New River Valley Mall location on 03-31-2017. After a conversation with you on 4-5-I was glad to hear the refunds were taken care of and that the main issue you had was having a conversation with our outsourced department and not getting any apologies, promised call backs or resolutions issued to you. I have processed a $gift card to be sent to you via mail. Please allow 5-business daysWe sincerely apologize for the less than positive experience and inconvenience we may have caused you. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

NMitthoeffer Rd Indianapolis, IN December 23,
# *** *** *** *** ** *** *** *** *** * *** ** *** Dear *** ***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you have not received the refund for this issueWe have processed over the refund please allow 3-business days for your refund to postYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing this matter to our attentionSincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] I recieved NO rewards at anytime! I also feel as though this does not matter to you as a company and that I dont matter as a customerI was a faithful customer for years and this is how I am treatedFAIL!
Regards,
*** ***

Finish Line N Mitthoeffer Road Indianapolis, IN December 7, ***
*** #*** *** *** *** ** *** ** *** Dear Ms.***: Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceWe attempted to speak with you on 12/7/and were unsuccessful. We truly apologize we were unable to cancel your order numbers and 6567668288. However, we would like to offer you a $gift card to express our gratitude to be applied on a future purchase. The gift card will be mailed to you Ups Express. Please allow 1-business days to receive your gift card Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish LineNMitthoeffer RdIndianapolis, IN 46235January 19, 2016REF: *** ***
*** ** *** ***
*** ** ***Dear *** ***:Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your
expectations, it’s important for us to know.We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youWe have requested that the backpack be refunded to youWe have also noted a $winner circle reward to given to you for your next Finish Line orderPlease give us a call at 888-777-to redeem that reward. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention. Sincerely,Finish Line Customer Service Department