Walnut Development

Finish Line, IncN Mitthoeffer Road Indianapolis, IN October 23, ***
*** *** *** *** October 26,
Reference: *** Dear *** ***: Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers’ with quality servicePer our conversation on 10/26/17, the refund has been manually submitted on 10/26/which may take Visa 3-business days to post into your account for $The shipping fee of $plus $was refunded on 10/01/I am sending you a $Finish Line gift card that will arrive by mail in 5-business daysUpon further review of your order I also see that a $Winners Circle Reward was usedI am having this replaced plus another sent for all the inconvenience we caused with the mis-shipment of your orderThe two rewards will arrive by mail in about 11-business daysWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line, Inc N Mitthoeffer Road Indianapolis, IN October 5, *** ***
*** Ref: *** *** *** *** *** ** *** Dear Ms***: Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceWe are very sorry to hear about your experience with shopping onlineIt is possible that we may have been updating our Website when you were placing your orderI attempted to contact you at *** on 10/4/but was unable to reach youWe would like to resolve the pricing issue with the hoodies you were trying to purchaseIf you are still interested in purchasing the hoodies, please return our call at 888-777-ext5135. For your inconvenience, I have issued a $Winner Circle reward to be mailed to youPlease allow 7-business days to receive in the mailYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Finish Line Date: 08/27/NMitthoeffer Road Indianapolis, IN 46235August 27, 2015*** *** * *** *** *** ** ***Complaint: ***Dear *** ***,Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when
you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.According to your complaint, you calculated the sale price of an item at $however the item rang up at $ Finish Line updates store-item prices nightly into our store registers to ensure current and accurate prices on all store productsOur Store Managers are also advised of current and accurate pricing information to ensure store registers match floor pricingWe apologize for any discrepancy that you may have encountered regarding accurate pricing as we strive to keep all merchandising tags priced correctly at all times. I attempted to contact you via phone on 08/28/however I was unable to reach you at the timeI have requested a refund check be issued in the amount of Please 5-business days to receive your refund via USPS mailAs your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

December 29, 2015Revdex.com 11013668*** ***
*** *** *** ***
*** ** ***
Dear *** ***Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. I have
reviewed your Winner’s Circle (WC) ***, record and can confirm that your WC reward was requested for issuance on December 15, My apologies for the delay in the creation of your new replacement reward within the WC program You have other options for receiving the credit on your next order, by contacting me at the telephone number listed below; I will reduce your next purchase by $to satisfy the reward lost on your canceled order If you prefer to redeem the reward at your local Finish Line location at the Grapevine Mills, please contact me in advance and I will authorize the reward override.Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Edward ***Customer Care Supervisor(317) 613-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Finish LineN Mitthoeffer Indianapolis, IN January 1, 2016*** ***
*** *** ***
*** ** ***Reference: ***Dear *** ***Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it
fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.In reference to your Revdex.com complaint for order number ***, I apologize that the product you ordered was not available for in store pick up after showing available at that location I have also personally reviewed this situation with Vincent, and I have notified Store Operations about the manager of store # I have left several voice messages at the phone number provided, and have also email you to the email address provided I would like to assist you in placing an order on line for that item and offer you 50% off the product Please feel free to reach me at *** *** ***Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line Inc N Mitthoeffer Road Indianapolis, IN 6/17/2016 Ref: *** *** *** *** *** * *** ***
*** * ** *** Phone: *** Dear *** *** Thank you for notifying us of your complaint. We strive to provide
you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceIn your case, the funds were being held by PayPal since the 5/22/order attempt with Finish Line was not successfulI have reached out to our PayPal account advisor to assist with releasing your funds in 3-business daysFor your inconvenience, I have requested a $gift card to be mailed to your home addressYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer
Road Indianapolis, IN
46235September 5th, 2015Kenshaka AliLeimert Blvd Los Angeles, CA
90008Complaint:
#***Dear *** ***Thank you for notifying us of your complaintAt Finish
Line, we strive to provide you with the best possible service, and when you
feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer
Service, and our efforts remain focused on providing our customers with quality
service.We are sorry that you received service that prompted you
to contact us with a complaint, and we regret any inconvenience or frustration
that your experience has caused you.I left you a voicemail at your phone number provided by
the Revdex.comAfter further research, I show that PayPal has contacted us to investigate
the charges and began the process of refunding youPayPal should be contacting
you soon to further inform you on the claim.
For the inconvenience, you will receive a $Finish Line gift card in
the mail within 5-business days.We regret any inconvenience this experience may have
caused youYour patronage is important to us, and we hope that you will
continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

Finish Line IncN Mitthoeffer Rd Indianapolis, IN July 26, *** *** * *** *** *** *** **
*** Reference #:*** Dear *** ***: Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceAfter reviewing Order #***, I noticed that you didn’t receive your original package, and that you were waiting on a refund to be processedI tried calling you with further details, but there was no answerA detailed voice mail was left, explaining that Finish Line requires an investigation to be started, once we have been notified that a package was delivered, but the customer hasn’t received itWhen that investigation completes, your refund will be processed back onto your Visa accountYour refund was processed on 7/18/2016, and would have taken 3-business days to reflect on your endIf you have not received your refund, please contact me directly at 888-777-extAgain, my apologies for any inconvenience this issue may have caused you Again, thank you for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Finish Line Inc N Mitthoeffer Road Indianapolis, IN March 10, Ref: *** *** *** *** *** *** *** ** *** Daytime Phone: *** *** Dear Ms***, Thank you for notifying us of your complaint. We strive to provide you
with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI have attempted to contact you at *** *** and was unable to reach youFinish Line will not charge your account until your item has been shippedAfter further review, I did not locate an order confirmation for you Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchaseThe pending hold authorization will automatically release to your account within to business hours from 12/20/If you still see these holds, please contact me directly at 317-899-extand I will be glad to help! Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish Line Inc N Mitthoeffer Road Indianapolis, IN March 10, Ref: *** *** *** ** *** *** *** ** *** *** * ** *** Dear Ms***, Thank you for notifying us of your complaint. We strive to provide you
with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI have attempted to contact you at 551-313-and have been unable to reach youI did email you on 03/10/We’re sorry for the delay of your refundAfter reviewing your orders *** and ***, I show your refund was processed for order *** in the amount of $for the one item that you returned and acknowledged receiving the refund forRegarding order ***, I have refunded the shipping fee of $that will post within three to five business days to your Visa ending ***I have also emailed you a free UPS return shipping label for your use to return the order for the products to be refundedOnce the items are returned, your remaining refund of $will post to your Visa within three to five business daysYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish LineN MitthoefferIndianapolis, IN 46235February 16, 2016Reference: *** ***
*** *** ***
*** ** ***
Dear ***Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and
when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.I apologize your original order #*** cancelled After further review, our records show your recent order #*** is now shipped Per Ups, the package is in-transit and scheduled to deliver on 2/17/ Your tracking number is *** You can now track your package at www.ups.com for additional information.I attempted to reach you at telephone number ***, but my attempts were unsuccessful No worries, I would like to inform you that I have requested a shipping refund of $and an additional $discount back to your Visa account Since we have not settled for the originally authorized amount of $60.96, you will only be charged $ We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235Dec 28, 2015REF: ***
*** ***
*** * *** **
*** ** ***Dear *** ***Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet
your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your shopping experience at Finish Line’s store located at Southlake Mall in Merrillville, IN that was less than satisfactory Finish Line strives to provide the best customer experience while also providing superior customer service We will make sure we get with our Field Personnel to review with the store on how to properly handle your situation and give the correct customer service experience in the futurePer our conversation on 12/28/2015, I have requested that a $Gift Card be mailed to your address as well as forwarded your concerns to the store operations team. Again, we apologize for the inconvenience this matter has caused youWe appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line REF: ***NMitthoeffer RdIndianapolis, IN 46235March 19, 2015*** * *** *** *** ***
*** *** ** ***Dear Mr***Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel
that it fails to meet your expectations, it’s important for us to know.Per our phone conversation on 09/30/15, I emailed you at *** asking for the necessary information needed to send you a pre-paid postage return labelOnce the label is received, you can print it off and bring the package to UPSOnce our returns department receives the merchandise with your receipt, a refund will be processed to you. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaint.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Date: 8/18/15Finish Line IncN Mitthoeffer RoadIndianapolis, IN 46235Ref: *** *** *** *** * *** ***Lansdowne, PA 19050Dear Mrand Mrs***Thank you for notifying us of your complaintWe strive to provide you with the best possible service,
and when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your shopping experience at Finish Line’s store located at Springfield Mall in Springfield, PA that it was less than satisfactory Finish Line strives to provide the best selection of sport inspired footwear, apparel and accessories to fit the fast culture of action addicted individuals while providing superior customer service We will make sure we get with our Field Personnel to train our Stores on Customer Service. We hope that all of your future Finish Line shopping experiences are pleasant and you are able to find all of the footwear, apparel and accessories you are looking for Should you have any further questions and/or concerns, please feel free to contact me at the address listed above.Sincerely,Finish Line Customer Service Department

Finish LineNMitthoeffer RoadIndianapolis, IN
46235November 13, 2015REF: *** *** *** *** ***
**Charlotte, NC ***Dear Ms***,Thank you for notifying us of your complaint. We strive to provide you with the best possible
service, and when you feel that it fails to meet your expectations, it’s
important for us to know.Finish Line is committed to excellence in Customer
Service, and everything we do is to focus on providing our customer’s with
quality service.We have received the item that you returned and processed
a refund of $for your shipping fee has been refundedPlease allow 3-days
for the refund to post to this accountIf you have any other issue, please feel free to contact
us at 888-777-3949.Your patronage is important to us, and we hope that you’ll
continue to give us opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

Finish Line IncN Mitthoeffer Road Indianapolis, IN December 30, C***
*** *** ***
*** *** ***
*** ** *** Dear Ms*** *** Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceAfter attempting to reach you by phone number ***, I was unable to speak with you in regards to this issueI have spoken with the district manager of that specific location; his name is MikeHe confirmed with me that he will contact you via phoneWe are very sorry to hear about your shopping experience at Finish Line’s store located at the Century III Mall, that it was less than satisfactoryPlease feel free to contact me directly at *** *** *** We hope that all of your future Finish Line shopping experiences are pleasant and you are able to find all of the footwear, apparel and accessories you are looking for. Should you have any further questions and/or concerns, please feel free to contact me at the address listed above Sincerely, Finish Line Customer Service Department

Finish Line N Mitthoeffer Road Indianapolis, IN August 10, Ref: *** *** *** ** *** *** *** ** *** Dear *** ***: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel
that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceOur attempt to reach you on 8/10/was unsuccessful. We would like to speak with you in order to discuss the best exchange options possible, as well as provide the best resolution for the inconvenience this issue may have caused youI will continue to reach out to you to ensure that this has been resolved Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department