Walnut Development

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** **

Finish Line 3308 N Mitthoeffer Rd.  Indianapolis, IN  46235   December 31, 2015   [redacted] Reference: [redacted]   Dear [redacted] Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with...

the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.   Regarding order number [redacted], we strive to fulfill all orders we receive in a timely manner. There are times that an order may take an unexpectedly longer time to process as we utilize inventory from over 680 Finish Line Stores. Finish Line’s goal is to get an ordered product to our customers as quickly as feasibly possible.  However, at times we may sell out of a particular item before we have an opportunity to adjust our available inventory for such an item. We are sorry that your order had to be canceled due to inventory availability.   There were attempts to contact you on 12/30/2015 and 12/31/2015. We were unable to reach you.  There should have been a pending charge in which your bank holds the funds until we request them. For cancelled orders we do not charge unless we are able to fulfill the order and we immediately request a release of you funds. At this time, your bank should have those pending charge released back to your account. If you are having any other issues please contact us so we can get it resolved.   We have sent you a $25 dollar Finish Line Gift card for any inconvenience this may have caused.  Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.   Thank you again for bringing this matter to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line 3308 N Mitthoeffer Road Indianapolis, IN  46235 December 13, 2016 Ref: [redacted] Dear [redacted]   Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you...

feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. Per the discussion that you and I had today, you will now be able to go into the Finish Line inside of Grapevine Mills and exchange your damaged item for another product. If you do not see an item that you are interested in, manager Ernesto is aware of the situation and will be available to further assist you. I will also be sending you a $25 FL gift card. Again, my apologies for any inconvenience this issue may have caused you. If you have any questions, please feel free to reach out to me at 888-777-3949 ext. 6825.     Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

January 12, 2016Revdex.com 11013668Jerry Liu5905 Loch Maree Dr.Plano, TX  75093Dear Mr. LiuThank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. An updated request for your Winner’s Circle reward on account 83081227 has been submitted on this date.  We appreciate your patience during this time and you should receive your electronic reward during the week of January 18, 2016.  Additionally, a $25.00 gift card has been requested for your expressed concerns during this process.  The gift card will be mailed to your address of record and you can expect receipt within 7-10 business days.Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Edward SantiagoCustomer Care Supervisor(317) 613-6501

Finish
Line, Inc.3308
N Mitthoeffer RoadIndianapolis,
IN 46235September
25, 2015[redacted] 
[redacted]                                   ...⇄ REF:
[redacted]Dear
[redacted];Thank
you for notifying us of your complaint. We strive to provide you with the best
possible service, and when you feel that it fails to meet your expectations,
it’s important for us to know.Finish
Line is committed to excellence in Customer Service, and everything we do is to
focus on providing our customer’s with quality service.We
are very sorry to hear about your recent shopping experience with Finish Line
regarding your refund. We left a voicemail on12/03/2015 to discuss the refund
process. I apologize that you have not received your credit. As a resolution,
we have re-submitted in a refund for the replacement items in the amount of
$42.40. Please allow 3-5 business days for the credit to show on your bank
statement. I will monitor the refund, to ensure that no delays will take
place.Again, we apologize for the inconvenience this matter has caused
you. We appreciate your business.Thank
you again for bringing these matters to our attention.Sincerely,Finish
Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line 3308 N Mitthoeffer Road Indianapolis, IN  46235 June 17, 2016 Ref: [redacted] Dear Ms. [redacted]:   Thank you for notifying us of your complaint.  We strive to provide you with the best possible service,...

and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. Per our conversation, I apologize that this order did not ship in a more timely manner. Advised customer refund was processing and if she would still like for me to get the shoes to her after the refund is posted on her account to call me back  and I would check inventory, Locate shoes and charge back her card. Gave customer my name and ext. Customer thanked me for calling and stated I was the 1st one to act like they cared about the situation.   Thank you again for bringing these matters to our attention.  Sincerely,   Finish Line Customer Service Department

Finish Line3308 N MitthoefferIndianapolis, IN  46235December 10, 2015[redacted] 
[redacted]Reference: [redacted]Dear Mr. [redacted]:Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and...

when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.Regarding order number, [redacted], we strive to fulfill all orders we receive in a timely manner, but there are times that the order may take an unexpectedly longer time to process as we utilize inventory from over 680 Finish Line Stores. Finish Line’s goal is to get an ordered product to our customers as quickly as feasibly possible; however, at times we may sell out of a particular item before we have an opportunity to adjust our available inventory for such an item. We are sorry that your items had to be canceled due to inventory availability. Per our conversation on 12/21/2015, we have refunded your shipping for 12.97 and $20.00 for your trouble. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line Inc. 3308 N Mitthoeffer Rd Indianapolis, IN 46235 June 26, 2016   [redacted]  [redacted]   ...

                                        ...⇄ Reference #:[redacted] Dear Mr. [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. In order to expedite your refund, we will need additional details to review and/or process your refund request.  Please provide the type of card used at the time of your purchase and we will need to verify the card number with you on a private call to validate the return of your funds. Again, thank you for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

November 24,...

2015                                      ...⇄ #[redacted]Mr. [redacted]Galena, IL 
[redacted]Dear Mr. [redacted],Thank you for notifying us of your complaint. We strive to
provide you with the best possible service, and when you feel that it fails to meet
your expectations, it’s important for us to know.We have reviewed your Winner’s Circle records for primary
account 96191874, which contains your purchase and rewards history.  The last reward was issued on 7/28/2015, and
it has expired at this time.  An
additional system generated reward was sent to your email on 11/19/2015, as a
special promotion for Winner’s Circle members. 
Please note that on November 23, 2015, our representative requested that
you receive 2 rewards for your time and inconvenience.On November 23, 2015, our representatives recorded that
you are entitled to a $20 credit on your next or future purchase by notifying
our Customer Care department.   Please contact us with your purchase
information so that we may apply the credit to your account.Your patronage is important to us, and we hope that you’ll
continue to give us opportunities to serve you.Sincerely,Finish LineCustomer Care DepartmentTelephone/Fax: (888)777-3949

December
15, 2015Ref:
[redacted]Chicago,
IL  [redacted]Dear Ms. [redacted], Thank you
for notifying us of your complaint.  We
strive to provide you with the best possible service, and when you feel that it
fails to meet your expectations, it’s important...

for us to know.Finish Line
is committed to excellence in Customer Service, and everything we do is to
focus on providing our customers with quality service.Our
apologies, your order was canceled due to a lack of inventory on December 5,
2015.  An email communication was sent on
this date to the address provided on the order request.  At this time, the reversal of your payment
should be reflected in your PayPal account in the amount of $56.04.Your
patronage is important to us, and we hope that you will continue to give us
opportunities to serve you.Thank you
again for bringing these matters to our attention.Sincerely,Finish Line
Customer Service Department

Finish Line Inc3308 N Mitthoeffer RoadIndianapolis, IN  46235February 2, 2016Ref:[redacted] 
[redacted]Dear [redacted] Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you...

feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at [redacted] and have been unable to reach you. Finish Line will not charge your account.  Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchase. The pending hold authorization will automatically release to your account within 24 to 72 business hours from 2/27/2016. If you are still seeing these holds, please contact us directly at [redacted] and we will be glad to help!Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

January 22,...

2016                                      ...⇄ REF: [redacted] Miamisburg, OH  [redacted] Dear Mr. [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.  In reference to your Order number [redacted]. We apologize that our store at the Dayton Mall did not have the item for you to pick up upon arrival and that you had to wait for the shipment to arrive at their store location. Per our conversation on January 23, 2016, we have processed the refund request that you submitted in the amount of $128.68.  The refund credit will be sent to the Visa card used during the original purchase.  Please allow 3-5 business days for the credit to reflect on your account. Additionally, the Dayton Mall location will have the Air Max 95 shoes available for your purchase on Saturday, January 23, 2016.  As compensation for your expressed concern, we will reduce the price of your purchase by $25.00. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaint. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Please, feel free to contact customer service directly at 888-777-3949 if you have any issues. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line3308 N Mitthoeffer Indianapolis, IN  46235July 26, 2015[redacted]Reference: [redacted]Dear Mrs.[redacted]:Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you...

feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.Regarding Order Number: [redacted], we strive to fulfill all orders we receive in a timely manner. There are times that an order may take an unexpectedly longer time to process as we utilize inventory from over 680 Finish Line Stores. Finish Line’s goal is to get an ordered product to our customers as quickly as feasibly possible.  However, at times we may sell out of a particular item before we have an opportunity to adjust our available inventory for such an item. We are sorry that your order had to be canceled due to inventory availability. Per our conversation 7/26/15, you no longer have the pending authorization of $212.98. As of 7/23/15, we have mailed you a $20.00 gift card.  Please allow 3-5 business days to receive via email.  We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

3308 N. Mitthoeffer RdIndianapolis, IN 46235January 1, 2016 # 10994538[redacted] [redacted]Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused.Our records indicate your replacement was requested on 12/15/15 for Order#[redacted] and a replacement Order #[redacted] was delivered to you on 12/17/15.  You can return that package to your local Finish Line store for a full refund back to your Master Card.  In the event, you would like to mail the item back to our Corporate Office.  We have emailed you a return label to your email address [email protected].  I apologize for the lack of service you’ve encountered, and as promised on 12/15/15, your $30 Gift Card is being mailed to you.Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line Inc.3308 N Mitthoeffer RdIndianapolis, IN 46235January 20, 2016#[redacted] 
[redacted]Dear [redacted]Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have reviewed your order [redacted] and I show that the package delivered on 1/5/15.  You can track your package at www.ups.com with tracking number [redacted].  I am very sorry for any confusion that your order was cancelled.  I have reviewed your list of orders and showed that order number 1059537424 cancelled and a refund was mailed on 12.30.15 in the amount of $65.39.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department