Walnut Development

Finish...

Line                                      ...⇄ 3308 N. Mitthoeffer Rd Indianapolis, IN  46235 November 28, 2016 [redacted]
                                        ...⇄ Ref: [redacted] Dear Mr. [redacted]: Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. Per our conversation on 11/28/2016 I have verified per your bank that the funds held will release within 1 business day.  As promised, I will do a follow up call on 11/29/2016 to place a new order discounting $30 and waiving express shipping. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235April 25th 2014Reference: [redacted]Dear [redacted], Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and...

when you feel that we failed to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is focused on providing our customers with quality service.In regards to the cancellation of order number [redacted], I have located the replacement item and would need permission to recharge the order with your with a $40.00 discount totaling $122.17. This item would be shipped directly from one of our stores and should arrive to you within 3-5 business days. Please respond at your earliest convenience.Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. There we not multiple attempts to contact me, they called twice and left a message at 7pm pacific time. It doesn't make up for the fact that the company never shipped my original order and then did nothing to get it to me as soon as possible. 3 weeks is unacceptable. I will never do business with your company again off of your customer service alone. 
Regards,
[redacted]

Finish Line3308 N Mitthoeffer RoadIndianapolis, IN  46235February 15, 2016# [redacted]Dear [redacted]Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you...

feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.I have reviewed your order 5549199319 and I am very sorry that item [redacted] size 5.0 was cancelled.  Upon further review of your order I show that Finish Line was not able to ship this item out due to there being no inventory. I apologize for the delay in this process and for you not receiving a cancellation email. After reaching out to phone number 513-667-3413, I was unable to speak with you, but I did leave a detailed message and sent an email to [redacted] explaining that I will be refunding the $18.96 shipping fee back onto the Visa account ending in 5608. Also, there will be a $20 Finish Line gift card mailed out to you so that you may purchase another item online or in store. I will be happy to place a new order with you for free express shipping, if you would like to place a new order, please call me at 1-888-777-3949 ext. 5035 on Wednesday 1/13/16  or Thursday 1/14/16  from 10 am to 7 pm  Eastern Time.  If you are not able to call me then, you can call after 1/26/16 from 10 am to 7 pm as I will be back in the office then.  We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 April 4, 2016 REF: [redacted] Dear [redacted] Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails...

to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. After reviewing your inquiry it seems there was a discrepancy with the tracking data of your order, which interrupted the delivery. Due to this unexpected occurrence, a check refund was processed and mailed to you on 4/4/2016. Please allow 10 business days to receive the check by mail. Feel free to contact Finish Line Customer Care Department at [redacted], if you have additional questions regarding your refund.   Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.     Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 January 9, 2016 REF: [redacted]      
[redacted] Dear [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best...

possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. We have attempted to contact you at [redacted] but were unable to reach you. We are very sorry to hear about your shopping experience at the Finish Line store located at Cherry Creek Mall in Denver, CO that was less than satisfactory.  Finish Line strives to provide the best customer experience while also providing superior customer service.  We will make sure we get with our Field Personnel to review your concern with the store. I would be more than happy to assist you with your exchange! Please contact Finish Line back at 1-800-234-5233 ext 5179 for further assistance.   Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.     Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line
3308 N. Mitthoeffer Rd.
Indianapolis, IN  46235
March 24, 2016
 
ID : [redacted]                            ...

                                        ...⇄               
[redacted]
[redacted] [redacted]
[redacted]
Dear Ms. [redacted],
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I understand that you had an issue with your Winner’s Circle account.  I went ahead and noted in your account that you are to be honored two $20 Winner’s circle rewards you do not have to wait to receive these two rewards all you will have to do is call customer service at 888-777-3949 if you would like to claim those immediately.  If you would like to place an order provide your Winner Circle number ([redacted]). We will verify in the notes to honor the reward due to you not having a code to enter in the system or you can go to a Finish Line store they can call call customer service just to verify to apply to an instore purchase.  I have put in the notes in your primary Winners Circle account [redacted] and they will honor them for you as well.  You may only use 1 reward per transaction. I also marked the account number [redacted] invalid so in our system it will be showing one WC account for you.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Sincerely,
Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. They've promised me things like this before and every time I call there customer care center I speak to UNTRAINED telemarketers that don't understand what you're saying to them, They're not even fluent in English so how can they understand what I'm saying? I was supposed to have $20.00 put back into my back account last week and I still haven't seen that transaction in my bank account that would take only 1- 3 business days. I haven't received any 20.00 Rewards card via E-mail, they all go to the finish line app I was told to download by the customer service and it wont even open my rewards!!! I'm getting very impatient since this is an issue since JULY! I'd like for the REWARDS to go to my email but they have HORRIBLE customer service techs and they don't end up in my Inbox! They send me flyers in the mail and use to send the rewards cards in the mail and I'd get them when they were sent to the correct address unlike the issue in July and by the time I got the INITIAL reward to me by the post office it had expired but that seems to be the only way that I get the Rewards money! I've spent over $250.00 on 11/25 + 11/26 in the way of two orders and still didn't get the reward I was supposed to get for spending over two hundred dollars! I just want to get my merchandise get what you rightfully owe me and part ways because Finish Line's customer service techs over the phone are the WORST I've ever dealt with in my life! I don't receive anything you say your sending or has been sent wont open in your App I was told to download, I've been screwed out of too much possible reward money and I'm still waiting for $20.00 to be put in my acccount when I called concerning my 11/25/15 order and that money still hasn't made it!!! PLEASE FIX THIS so I can move on from this HORRIBLE SITUATION that has taken SEVERAL months to get NOTHING and I still give you the benefit of the doubt and shop with you but now I'm officially telling you (finish line) I want what is owed to me! The rewards ill spend with your store but i'm officially moving on and will find someone else to satisfy my shoe and apparel needs without this difficulty!! NOBODY should have to wait as long as I have and I'm lied to EVERY TIME I talk to your customer service 800 number! FIX THIS SO I CAN MOVE ON or do what's right and save a quality customer that just spent over $$250.00 after having horrible problems but when I seen that my rewards didn't come AGAIN i'm UPSET and done if this isn't resolved! I want to speak to someone else other then that 800-777-3949 THAT GETS ME NOWHERE!! PLEASE FIX THIS AND YOU SAVE NUMEROUS SALES AND CUSTOMERS if not I want what is owed to me so I can shop somewhere else!
Regards,
[redacted]

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235September 25, 2015REF: [redacted].[redacted], **  [redacted]Dear Ms. [redacted];Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that...

it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line rega**ing your refund. As a resolution we have refunded you for the returned item in the amount of $129.59. Please allow 3-5 business days for the credit to show on your bank statement. Again, we apologize for the inconvenience this matter has **used you. We appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

December 2, 2015                                      ...⇄ #[redacted]
[redacted]
[redacted]  [redacted]Dear [redacted],Thank you for notifying us of your complaint. We strive to
provide you with the best possible service, and when you feel that it fails to
meet your expectations, it’s important for us to know.Our apologies for the delay in your receipt of the
Winner’s Circle reward.  We are working
with our technology group to determine why your request was not processed.  To avoid any further delays, we are going to
issue a $25.00 gift card to replace the reward that was promised.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

Finish Line3308 N Mitthoeffer RoadIndianapolis, IN  46235October 27, 2015Ref: [redacted]Dear [redacted]Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that we fail to meet your expectations, it is important for us...

to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.Per our conversation on 10/27/2015, Frank at the Round Rock Premium Outlets location is prepared to provide an even exchange for the Air Orthotic insole that is still within warranty.  Please bring the receipt, box and insole to a member of management at the Round Rock Premium Outlets mall to process the exchange. Also per our conversation, I am sending you a $20 Finish Line gift card for your inconvenience.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 October 7, 2016 REF: [redacted] [redacted] **  [redacted] Dear Ms. [redacted]; Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it...

fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. We are very sorry to hear about your recent shopping experience at Finish Line. After reviewing your order details, we would like to sincerely apologize for the confusion regarding your refund.  Your refund concern has been escalated to the finance department, and you can expect a refund for $25 to your Visa. Visa will post this to your account within three to five business days. I tried contacting you by phone at [redacted] and left a voicemail message with this information.   Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.   Thank you again for bringing this matter to our attention. Sincerely, Finish Line Customer Service Department

Customer Information:[redacted] [redacted]  [redacted] [redacted] **  [redacted]
[redacted] [redacted]
[redacted] [redacted]The details of this matter are as follows:Complaint Involves:Billing or Collection Issues Customer’s Statement of the Problem:I...

purchased a pair of shoes online at Finishline.com to pick up at Tulsa's Woodland Hills Mall. When I didn't hear from the store about pickup, I called and they advised they didn't have any in-store pickup orders. The shoe was still on the shelf so I went into the store and purchased directly. I then called the 800# and canceled the order. I have since called the 800# 3 additional times because they have not or will not process the online refund. This EXACT situation happened to me over year ago with an in-store pickup and I swore not to buy online again. The 800 number is manned by a foreign country and the online live chat option which lists available hours ALWAYS provides a message that live chat is not available at this time. I am ashamed for Finish Line. The store employees are great and have always provided excellent service. They are the only reason I shop there. The website is ridiculous. The 800# for customer service requires numerous calls to get things done and live chat never works.Complaint Background:Product/Service: Nike tennis shoesPurchase Date: 5/19/2017Problem Occurred: 5/19/2017Model: AptareAccount Number: [redacted]Order Number: [redacted]Talked to Company: 5/19/2017Talked to Company (2nd): 5/22/2017Talked to Company (3rd): 5/25/2017Name of Salesperson:online  Purchase Price: $45.57Disputed Amount: $45.57 Desired Settlement:Desired Settlement: RefundI want a refund first and foremost. And I want the company to remove the Live Chat feature if they aren't going to allow customers to utilize it during the posted hours. I don't believe it has ever worked, certainly not any of the 100 times I've tried.

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN  46235December 31, 2015[redacted] 
[redacted]Dear [redacted], Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible...

service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.In reference to your Revdex.com complaint, you have not received the order that you purchased on 12/19/15 with $9.99 Rush shipping to have by 12/24/15.   I am very sorry that you did not receive the order that was shipped on 12/21/15.  I have requested a refund of $173.97 to your Visa account as the items are no longer available and please allow three to five business days to show posted. In addition, I have requested a $20.00 gift card for you, for the inconvenience of you not receiving the order and please allow seven to ten business days to receive this in the mail. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to know.Finish Line is committed to...

excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at [redacted] and have been unable to reach you. Finish Line will not charge your account. Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchase. The pending hold authorization will automatically release to your account within 24 to 72 business hours from 02/29116. If you are still seeing these holds, please contact me directly at [redacted] ext. [redacted] and I will be glad to help!Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention. Sincerely,Finish Line Customer Service Department

Finish
Line                                      ...⇄ /> REF: [redacted] 3308 N. Mitthoeffer Rd Indianapolis, IN 46235 December 15, 2015 [redacted] [redacted]   Dear [redacted] Thank you for notifying us of your complaint. We strive to provide you
with the best possible service, and when you feel that it fails to meet
your expectations, it’s important for us to know. An attempt to reach you by phone was made and a voice-mail was left. To bring
a resolution to your issue, I have requested to have a replacement pair of
Men’s Air Jordan 8 Retro Basketball Shoes to be mailed to your home address. Please
expect delivery within 3-5 business days. Also, I have requested a $30.00 gift
card to be mailed to you. We are sorry that you received service that prompted you to contact us
with a complaint, and we regret any inconvenience or frustration that your
experience has caused you. Your patronage is important to us, and we hope that you will continue to
give us opportunities to serve you. Thank you again for bringing these matters to our attention.  Sincerely Finish Line Customer Service Department

Finish...

Line                                      ...⇄ REF: [redacted] 3308 N. Mitthoeffer Rd Indianapolis, IN  46235 March 7, 2017 [redacted] Dear [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Per your written request, a refund has been processed today for the full amount of your original order.  The refund request in the amount of $89.97 should be reflected on your original form of payment within the next 5 business days. I have emailed you the necessary information needed to return your item with a pre-paid UPS postage return label. Once the label is received, you can print it off and bring the package to UPS.   We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers.   Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.   Thank you again for bringing this matter to our attention.   Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Finish Line 3308 N. Mitthoeffer Rd Indianapolis, IN  46235       [redacted]...

[redacted]                                   ...⇄ REF: [redacted] [redacted] Dear Ms. [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We attempted to contact you by phone at [redacted] but were unable to reach you. We would love to assist you with this matter but need to speak with you to do so. Please contact us at your earliest convenience at 1800-234-5233 ext.1141. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaint. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Sincerely, Finish Line Customer Service Department

Finish Line 3308 N. Mitthoeffer RdIndianapolis, IN  46235March 2, 2016Ref: [redacted] 
[redacted]Dear [redacted]Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it...

fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.Per our conversation on 3/2/2016 I have verified that we faxed information to your bank to request the release of the pending hold against your funds.  As promised, I will do a follow up call on 3/3/2016 to ensure the fax was successfully received. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department