Walnut Development

February 09, 2017Ref: [redacted]   [redacted]   Dear Mr. [redacted],   Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your...

expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. Our apologies, that the attempts to place an order online order was unsuccessful. We strive to execute premium customer service and take full responsibility when that doesn’t happen. As promised, I have located the merchandise and will ship out to you immediately.  Please allow 1-2 business days to receive the package via UPS. We sincerely apologize for the less than positive experience and any inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Finish Line3308 N MitthoefferIndianapolis, IN  46235January 14, 2016Reference: [redacted] 
[redacted]
[redacted]Dear [redacted]Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when...

you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Regarding order number, [redacted], we strive to fulfill all cancel order requests that we receive in a timely manner, but there are times that the order may be fulfilled prior to us being able to cancel it.  We are sorry that your order was not cancelled as your requested. We have refunded your shipping for $6.99 and $32.94 for the item that you ordered. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.  They contacted me and said the emails would stop in 24 hours and it seems to finally have worked.
Regards,
[redacted]

Finish...

Line                                      ...⇄ REF: [redacted] 3308 N. Mitthoeffer Rd Indianapolis, IN46235 November 2, 2016 [redacted]  [redacted]   Dear Ms. [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. An attempt to reach you by phone was made and a voice-mail was left. To bring a resolution to your concern, I have requested the remaining shipping fee of $6.49 to be refunded to your Visa account and ask that you please allow three to five business days for this to post with Visa. I reviewed the order and show a partial shipping fee of $6.48 was adjusted from the order total prior to shipment.     We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaint. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.  Sincerely, Finish Line Customer Service Department

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 June 14, 2017 REF: [redacted]
[redacted]   Dear Mr. [redacted]; Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. Per our conversation on 06/14/2017, you were assured the original complaint was forwarded to the Store Operations Team for coaching and development as this is not the type of Customer Care Finish Line expects from our stores. I thank you again for diligently following up on this for the outcome. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.   Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line3308 N Mitthoeffer RoadIndianapolis, IN  46235December 30, 2015 Ref: [redacted]
[redacted]
[redacted]  [redacted]Dear [redacted]:Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and...

when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.We tried to contact you on 12/29/2015 and again on 12/30/10and left a message on your phone number listed above. We have been trying to send you a pre-paid label to send the shoes back to us so that we can review the product for any defective issue. Once we receive the product back we will be more than happy to assist you with this. I have processed a refund in the amount of $25 back into your account for any inconvenience this issue has caused.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 December 23, 2015 [redacted]
[redacted]
[redacted]  [redacted] Complaint#[redacted] Dear [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you...

feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. After further review, you did not receive your two replacement $20 Winner Circle rewards. I apologize for the huge delay with your rewards. The two $20 rewards have been processed on 12/23/2015 and you shall receive them in your email within 2-3 business days, not including the holiday. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Sincerely, Finish Line Customer Service Department

Finish Line 3308 N Mitthoeffer Road Indianapolis, IN  46235 January 25, 2016 Ref: [redacted]
[redacted]
[redacted]
[redacted]   Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and...

when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. I am deeply sorry for the extreme delay in receiving your order. Per our conversation on 1/22/2016, Finish Line will charge you $106.97 for the Men’s Nike Air Penny II Basketball shoe. That price includes the $40 discount offered for your inconvenience.   Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely,

Revdex.com:
I have reviewed the response made by the business in  reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line Inc3308 N Mitthoeffer RoadIndianapolis, IN  46235October 28, 2015Ref: [redacted], [redacted]Dear Ms. [redacted], Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I appologize that you have not been able to contact me. I also have attempted to contact you at 269-425-6111 and have been unable to reach you. I am following your refund to ensure it completes to resolve this issue as quickly as possible.  I ask that you please contact me directly at 1-888-777-3949 ext. 5122 and I will be glad to help!Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

Finish Line Inc3308 N Mitthoeffer RoadIndianapolis, IN  46235December 24, 2015Ref: 11008416[redacted] 
[redacted] 
[redacted]Dear [redacted], Thank you for notifying us of your complaint.  We strive to provide you with the best possible service,...

and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.After reviewing your order [redacted], I see that you were charged for the two hoodies you ordered, when you only received one in shipment. Per our discussion today, I will be refunding you $20.00, which will be credited back onto your Paypal account. Please allow 3-5 business days for the funds to be processed and reflect on your end. Also, if you would like to place an order for another item, I will be more than happy to compensate you for the inconvenience you have experienced. Please feel free to contact me directly at [redacted]. Again, we apologize for the inconvenience this matter has caused you.  Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

From: [redacted] <[redacted]> Sent: Monday, December 12, 2016 7:05 PM To: info Subject: RE: You have a new message from the Revdex.com of Central Indiana complaint #[redacted]   Good evening, In regards to my complaint, the business manager has reached out to me. They've contacted me and...

agreed to my request. They've allowed me to buy it for $49.98. So please close my complaint now that it has reached the desired conclusion.  Thank You. [redacted]

December 15, 2016 REF: [redacted]   [redacted] Dear Mr. [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us...

to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. I apologize that your shipment was delayed.   Our records indicate that the delay was due to tracking number not successfully updating with UPS. We have cancelled the order per your request for the refund. Your refund was submitted to you o 12/15/16 in the amount of $125.92.   Again, we apologize for the inconvenience this matter has caused you. We see that you are one of our loyalty members and we have requested a $20 reward be sent to you for a future purchase. We appreciate your business.   Thank you again for bringing this matter to our attention. Sincerely, Finish Line Customer Service Department

Finish Line 3308 N Mitthoeffer Road Indianapolis, IN  46235 June 9, 2016 [redacted]...

*                                       �...⇄                         [redacted]
[redacted]
[redacted] Dear [redacted], Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service. I have reviewed your order [redacted] and I called left you two messages and I sent you an email to reach out to you. I am very sorry that your order was cancelled.  Please know that our online inventory includes in-store inventory as well, and it’s based on real time data. Therefore, your product was available somewhere when you placed the order. It was sold out before fulfillment could take place. I truly apologize for the inconvenience.   Per our conversation, I will be happy to place a new order with you and then take $20.00 off. If you would like to place a new order, please call me at 1-888-777-3949 ext. [redacted], if I am not available anyone will be able to assist you as I have noted your order.   We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line, Inc.
3308 N Mitthoeffer Road
Indianapolis, IN 46235
March 22,...

2016
                                        ...⇄ REF: [redacted]
[redacted]                                   ...⇄
[redacted]
[redacted]                                                              ...⇄                                                                       ...⇄
 
Dear [redacted]
 
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.
After reviewing order [redacted], we have expedited your refund in the amount of $206.14 on your Mastercard.  This refund was processed today 3/21/16 and can take a few business days to show available in your account.  We are aware this has been a process and we appreciate your patience.  In addition, a $25.00 gift card has been requested for you.  Please allow 3-5 business days to receive your gift card.
 
 
Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.
 
 
Thank you again for bringing these matters to our attention.
Sincerely,
Finish Line Customer Service Department

Finish Line 3308 N. Mitthoeffer Rd. Indianapolis, IN  46235 June 16, 2017                                         ...⇄ #[redacted]  [redacted] Dear [redacted], Thank you for following up with us regarding your complaint and letting us know you have received the $25.00 Finish Line gift card. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we regret the inconvenience caused.  I tried to reach you by phone number [redacted] on 06/16/17 and left a voicemail.  I also sent an email to [redacted] on 6/16/17. I was able to confirm that a new Winners Circle account was created and seven (7) Winners Circle Reward Certificates are being processed. The processing and mail time combined to receive the Reward Certificates is 10-14 business days. Regarding the $20.00 Finish Line gift card for the shoe laces and socks, I show the $20.00 is being processed and you will receive it in 5-7 business days by mail. We will continue to monitor the processing of both the rewards and gift card and follow up with you accordingly. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department