Walnut Development

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 February 3,...

2016                                      ...⇄ ID: [redacted] 
[redacted]
[redacted] Dear [redacted] Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that we failed to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is focused on providing our customers with quality service. In regards to the delayed shipping of order number [redacted], I was able to confirm your order is showing delivered to your shipping destination. You may track your delivery at UPS.com using tracking number [redacted] For the inconvenience, I credited your order $7.96 which will apply immediately. Your patronage is important to us, and I hope that you’ll continue to give us opportunities to serve you. Again, I apologize for this inconvenience that this process has caused. If you have any further questions, please contact us via phone or email Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235September 25, 2015[redacted] 
[redacted]
[redacted]  [redacted]Dear [redacted];Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that...

it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your refund. We left a voicemail on11/03/2015 to discuss the refund process. As a resolution, we have refunded you for the replacement items in the amount of $42.40. Please allow 3-5 business days for the credit to show on your bank statement. Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The only thing is that I don't understand why the refund still has not been processed?? It doesn't even show as completed in pay pal. It has been 3 business days already.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

February 10, 2016                                      ...⇄ #[redacted]        [redacted]
[redacted]
[redacted]  [redacted]
  Dear [redacted] Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. In regards to your recent order issue, I was able to process a $30 gift card on your behalf for the inconvenience. We also attempted to reach you by phone, and messages were left on your voice mail. To better assist you, we will require your full card number so we can begin the processing of your $5.00 refund. Please contact Deana at [redacted] providing the requesting information; so she can further assist you. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Edward [redacted], Customer Care Supervisor

Finish
Line Inc3308 N
Mitthoeffer RoadIndianapolis,
IN  46235November 13,
2015Ref:
[redacted]
[redacted]
[redacted]
[redacted] Thank you
for notifying us of your complaint.  We
strive to provide you with the best possible service, and when you feel that it
fails to meet your expectations, it’s important for us to know.Finish Line
is committed to excellence in Customer Service, and everything we do is to
focus on providing our customers with quality service.Thank you
for providing your order# [redacted].  I
have submitted a request for refund of $24.98 back to the VISA card ending in
3885.  You should see that credit to your
account within 5-7 business days.Your
patronage is important to us, and we hope that you will continue to give us
opportunities to serve you.Thank you
again for bringing this matter to our attention.Sincerely,Finish Line
Customer Service Department

Finish Line 3308 N Mitthoeffer Road Indianapolis, IN  46235 August 31, 2017 [redacted] ...

                                        ...⇄ [redacted]
                                                             ...⇄ Dear Ms [redacted], Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. Per our conversation, I have provided you with the Jason Mark Shoe Cleaner customer service telephone number for further assistance. I have also sent you a $25 gift card for the inconvenience.   Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely,   Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235January 12, 2016 ID: [redacted]
[redacted] 
[redacted]
[redacted]  [redacted]Dear [redacted]: Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and...

when you feel that we failed to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is focused on providing our customers with quality service.After reviewing order [redacted], I see that a replacement item was located and has actually been shipped already. The replacement order [redacted] can be tracked on www.ups.com, using tracking number [redacted]. Per UPS your package is currently in transit, and scheduled for delivery on 1/14/2016. I tried calling phone number [redacted] multiple times, but there was no answer. I left a detailed voice mail including this information. Also, I will be refunding $20 back into your PayPal account due to the delay on your replacement item being shipped. If you have any further questions or concerns, please feel free to contact me directly at [redacted] and I will assist you.  Your patronage is important to us, and I hope that you’ll continue to give us opportunities to serve you. Again, I apologize for this inconvenience that this process has caused. If you have any further questions, please contact us via phone or email. Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

November 23, 2016 RE:  Revdex.com 11838023   [redacted]  [redacted]   Dear Mr. [redacted],   Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations,...

it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.   We apologize that you have did not receive two NCAA LSU hoodies with your order #[redacted].  We will be glad to offer you a choice of your hoodie from our web site offerings.  I have called and left a message with my direct phone number for you to contact me with your product request.  Once you provide me with your product selection, I will expedite your shipping to complete your request.   Again, I apologize for the inconvenience this matter has caused. We appreciate your business and look forward to your response.     Sincerely,       Edward S[redacted] Customer Care Supervisor (317) 613-6501 (888) 777-3949, extension 6501 Email:  e[redacted]@finishline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. As of 4/24/17, I still have not received the $20 gift card that was supposed to be sent to me. I have tried to call customer service in regards to this but still no resolution.  Please send this gift gift card to me as promised. We already have passed the agreed upon time frame . I am very upset with the lack of follow through by the company. The did not address this complaint or send the gift card as promised. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[redacted]ncern,I am writing this in response to the solution proposed by Finishline. The issue with the response is that a week ago I recieved two phone calls from an individual at Finishline who said his name was Quinn. His extension was 5141, I called the customer care department 4 times twice was hassled about being transferred to him. I left two or three separate voice mails not once did I recieve a call back. The response from Finishline asked me to call someone directly and that is not a direct line that is the line to the customer care department, it is not an individual who is familiar with this situation. It actually amazes me that this situation still cannot be resolved and the perpetual lack of attention towards resolving this issue displays what I stated in my original complaint. I hope soon we can come to some sort of resolution or maybe I can just get a call back or a direct extension.Regards,Tyler

The Finish Line3808 N. Mitthoeffer Rd Indianapolis, IN 46235March 20, 2018Ref: [redacted]Dear [redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel...

that it fails to meet your expectations, it’s important for us to know.  Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.I attempted to call you on 03/20/18 at [redacted] and left a voice mail. I also emailed you at [redacted]. Our records show the Visa ending in [redacted] was refunded in the amount of $112.35 on 03/03/2018.  For security purposes, Finish Line does not keep the full card number on file and at this time, I need the card number linked to your order to further research your refund inquiry.  I look forward to speaking with you. We sincerely apologize for the less than positive experience and inconvenience we may have caused.  Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear bel i called several times trying to get in contact with you and have yet to receive a response. [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I do think it is absolutely ridiculous that I have to spend hours trying to resolve an issue that I should've never had on my dime
Regards,
[redacted]

Finish Line3308 N. Mitthoeffer RdIndianapolis, IN  46235March 7, 2016[redacted]
[redacted]
[redacted]  [redacted]
[redacted]Dear [redacted]Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you...

feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Per our conversation on 3/7/2016, you were unsure if the pending holds were still on your account. Our immediate goal is to confirm that your funds have been released to your account.  If you need assistance with your financial institution, please contact us and we will be glad to provide your bank with the necessary details to ensure your funds are available.We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line3308 N MitthoefferIndianapolis, IN  46235December 28, 2015[redacted]
[redacted]
[redacted]Reference: [redacted]Dear [redacted],Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you...

feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.After further review of order number [redacted], we confirmed that a refund of $18.55 was processed for the original item shipped incorrectly on 12/8/15.  We also confirmed the second item ordered was lost in transit and was not delivered to you.  As of today 12/28/15, a refund of $18.55 was processed back to your Visa ending with 4827.  This refund will conclude the original authorization of $37.10.  We understand your frustration and apologize we were unable to deliver your order as promised.  For the inconvenience, we have mailed you a $50.00 gift card to apply on a future purchase. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

The Finish Line3808 N. Mitthoeffer Rd         Indianapolis, IN 46235December 17, 2015     Ref: [redacted]
[redacted]
[redacted]Dear Mr. [redacted],Thank you for notifying us of your complaint. We strive to
provide...

you with the best possible service, and when you feel that it fails to
meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer
Service, and our efforts remain focused on providing our customers with quality
service.I had attempted to contact you on 12/16/2015 and 12/17/2015
at the number [redacted]. Unfortunately I was unable to reach you and had to
leave a message. After reviewing our records I have processed your refund in
the amount of $53.43, this includes the missing items from your order and
shipping costs that were charged. Please allow 5-7 business days to see this
refund reflect on your card ending [redacted]. For your inconvenience and the time
you have taken to rectify this situation I have also mailed Finish Line coupons
that you can use online or in-store.  Your patronage is important to us, and we hope that you’ll
continue to give us opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department