Walnut Development

Finish Line, Inc 3308 N Mitthoeffer Road Indianapolis, IN  46235 February 17, 2017 Ref: [redacted] Dear [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it...

fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. I was very sorry to hear about your experience with your order. Per our conversation on 2/16/2017, I am unable to change your form of payment once your order has been placed.  You are able to take the purchase in to your local Finishline to return and repurchase with your gift card. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line 3308 N Mitthoeffer Road Indianapolis, IN  46235 September 9, 2016 [redacted]...

[redacted]r                                  �...⇄                      #[redacted] Dear Mr. [redacted]: Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service. I attempted to reach you on 9/8/16 and was unsuccessful.  We would like to apologize that your orders were cancelled.  We truly value you as a customer and understand the inconvenience this may have caused.  We are unable to honor the original discount promotion applied to your original order.  However, we would like to offer you a $20.00 gift card to express our gratitude to be applied on a future purchase.  You gift card is on the way!  Please allow 5-7 business days to receive.  We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line Inc 3308 N Mitthoeffer Road Indianapolis, IN  46235 December 28, 2015 Ref:  [redacted]
[redacted] [redacted]
[redacted] Dear [redacted],   Thank you for notifying us of your complaint.  We strive to provide you with the best possible service,...

and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. I have attempted to contact you at the number provided [redacted] and have been unable to reach you. I apologize for the delay in the processing of your refund.  Recently, our company underwent a major system upgrade and errors occurred that caused the delay in processing your refund.  Your refund invoice was created today, December 28th, 2015, to return the funds back to your account.  The amount processed for your refund was $119.04.  I anticipate this returning to your account within 3-5 business days and we will be monitoring the invoice to ensure that no additional delays are incurred. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Company contacted me on 11/18/15 and stated the refund had been processed as of date I have not received refund. [redacted]. [redacted] Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line 3308 N. Mitthoeffer Rd Indianapolis, IN  46235 December 16, 2016   [redacted]                                   ...⇄                     REF: [redacted] Dear Mr. /Mrs. [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. I apologize for the damaged hoodie that you received. Per our email conversation, a full refund for the damaged hoodie is being credited back to your credit card. The refund time frame is 3-5 business days. You will also receive an additional $25 credit for the inconvenience. I attempted reach you by phone on 12/14 and again on 12/15. Please return my call at 800-234-5233 ext 5004 to clear up any confusion. Again, I do apologize for any inconvenience that this may have caused. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

April 14, 2016[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted],Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is...

important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Our immediate goal is to confirm that your funds have been released to your account.  We are glad to hear that all of the pending authorizations have been released. We value you a customer and as a Winner’s Circle member and hope that you will continue to choose us as your primary source for your purchases. Also, I have requested a $25 gift card pleas allow 7-10 business days to receive via mail.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line Inc.   Reference: [redacted]3308 N Mitthoeffer RdIndianapolis, IN 46235March 30, 2016[redacted]
[redacted]
[redacted]  [redacted]Dear [redacted]:Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.Per our conversation on 03/30/16 regarding your refund on order [redacted], I have requested a refund be credited to your Visa account for the amount of $7.99.  This refund will be submitted to your bank please allow 3-5 business days to see the credit reflect in your account.We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I finally have received my money back but not until November 6th. I am still not happy with finish line or the process for getting money returned as it took since August. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The resolution is not satisfactory but at least I finally have my money back. I will never do business with Finish Line again, horrible customer service.
Regards,
[redacted]

The Finish Line 3808 N. Mitthoeffer Rd         Indianapolis, IN 46235 April 21, 2015 Ref:...

[redacted]                                    [redacted]
[redacted]
[redacted] Dear [redacted] Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service. After reviewing your order #[redacted] and our conversation on 12/29/15, I have requested for you to receive your funds via (cash) inside store 729, Cross Creek Mall in Fayetteville, NC. Also, I have mailed a $25 Finish Line gift card for this delayed refund.   We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

Finish Line3308 N Mitthoeffer RoadIndianapolis, IN  46235January 30, 2016[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted]Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and...

when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.After contacting phone number [redacted], I was unable to get in touch with you, but did leave a detailed voice mail and also emailed you at [email protected] in regards to order [redacted]. I noticed that you never received the Ohio State hoodie, style SPR30001 BLK size 2XL in shipment. My apologies, as this item is no longer available. I will be refunding the remaining $16.09 on this order as a courtesy. Please allow 3-5 business days for these funds to reflect in your PayPal account. Also, since you have yet to receive the three $20 rewards that you were promised to you, I will be sending you a $60 Finish Line gift card in place of those rewards, so that you may use this on your next purchase with us. Please allow 5-7 business days for this to be delivered to the shipping address on your order. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Hi, As I previously stated this was a very traumatic experience for my kids as well as myself. For the inconvenience the least the company could do is allow us to keep the merchandise and credit back the entire purchase. As I informed them I do not feel comfortable about returning the MOLDED sweater so it can be sold to another innocent consumer. Especially around Christmas time, how careless Finish Lines customer service is they would more then likely intentionally send this same sweater out.
Regards,
[redacted]

Finish Line Inc 3308 N Mitthoeffer Road Indianapolis, IN  46235 April 6, 2016 Ref:  [redacted]
[redacted]
[redacted] Dear Ms. [redacted]   Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when...

you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. I have attempted to contact you at [redacted], and have been unable to reach you. We have refunded you $35.98 back to your [redacted] ending in [redacted].  I know this an unfortunate issue. I left a voicemail with my name and extension, also sent you a email. If you have any questions or problems, please contact me.   Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing...

our customers with quality service.I am very sorry that you did not receive your refund in a timely manner and had to call several times to find out the status of your refund. I did some research and found out that a refund check for $84.78 is being mailed out to you and please allow 1-2 business days to receive it by mail. Please know that I have put in a request to have this expedited to you. Also, I have mailed a $30 gift card for this issue. Please allow 10 business days to receive.Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Thank you again for bringing these matters to our attention. Sincerely,Finish Line Customer Service Department

The Finish Line3808 N. Mitthoeffer Rd Indianapolis, IN 46235January 06, 2016 Ref: [redacted]
[redacted] 
[redacted]Dear [redacted]Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it...

fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Per our conversation, I have processed your refund in the amount of $43.75.  Also, I have refunded an additional $20 for any issues that you have had with this order. Your refund will post to your Visa card within 3-5 business days. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN  46235March 15, 2016[redacted]
[redacted]
[redacted]  [redacted]
[redacted]Dear [redacted]Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service,...

and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.We will be locating a replacement shoe of your Nike Huarache Run (white) in size 7.0. We will follow-up with a phone call or written notification of your replacement and the UPS tracking information once confirmed on March 16, 2016.  We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

December 5,...

2015                                      ...⇄ REF:  [redacted]
[redacted]
[redacted]  [redacted] Dear [redacted] Thank you for notifying us of your complaint. We strive to provide you
with the best possible service, and when you feel that it fails to meet
your expectations, it’s important for us to know. We are sorry that you received service that prompted you to contact us
with a complaint, and we regret any inconvenience or frustration that your
experience has caused you. After further review of the inventory for the Nike
4.0, we show the item is completely sold out and unable to replace this
time.  We have requested a full refund
back to your Visa account in the amount of $43.88.  Please allow 3-5 business days to show the
credit processed back in your account. 
In Addition, we are issuing you a $50.00 gift card for the
inconvenience. Your patronage is important to us, and we hope that you will continue to
give us opportunities to serve you. Thank you again for bringing this matter to our attention.  Sincerely, Finish Line Customer Service Department

Finish...

Line                                      ...⇄ 3308 N. Mitthoeffer Rd Indianapolis, IN  46235 April 5, 2016       [redacted] [redacted]
[redacted]
[redacted] Reference: 11304863 Dear [redacted], Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service. We attempted to contact you at [redacted] but were unable to reach you. Our immediate goal is to confirm that your funds have been released to your account.  After reviewing our records, we do not show any authorizations at this time in the amount of $301.00.  With US banks, pending holds are released within 24-72 business hours from the time of the purchase attempt. If you need assistance with your financial institution, please contact us and we will be glad to provide your bank with the necessary details to ensure your funds are available. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 
46235October 29, 2013[redacted]
[redacted]
[redacted]  [redacted]# [redacted]Dear [redacted]:Thank you for notifying us of your complaint. At Finish
Line, we strive to provide you with the best...

possible service, and when you
feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer
Service, and our efforts remain focused on providing our customer’s with
quality service.In reference to your Revdex.com complaint, you
received two different sized shoes with your order.  After reviewing your order, I was able to
confirm the correct item was shipped to you under tracking number [redacted].  Per UPS, your package was successfully delivered
on December 15, 2015.  You can track this
package at www.ups.com.  For the inconvenience a credit of $25 is being
applied back to your Master Card account. I ask that you please allow 5-7
business days to see the refund post to your accountWe regret any inconvenience this experience may have
caused you. Your patronage is important to us, and we hope that you will
continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

Finish Line3308 N Mitthoeffer RoadIndianapolis, IN  46235January 5, 2018[redacted]Colorado Springs, CO 80906                 Complaint ID: [redacted]Dear [redacted],Thank you for notifying us of your complaint.  We strive to provide...

you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you by phone on 01/05/2018 to resolve this matter.  Please contact me at 317-899-1020 ext. 5337 or email me at dm[redacted]@finishline.com at your earliest convenience so that I may assist you with your refund. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.  We look forward to hearing from you. Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish
Line Inc3308 N
Mitthoeffer RoadIndianapolis,
IN  46235December
14, 2015Ref:[redacted]
**  [redacted]. Garden Grove, CA [redacted]Dear Mr.
[redacted], Thank you
for notifying us of your complaint.  We
strive to provide you with the best possible service, and when you...

feel that it
fails to meet your expectations, it’s important for us to know.Finish Line
is committed to excellence in Customer Service, and everything we do is to
focus on providing our customers with quality service.I have
attempted to contact you at [redacted] and have been unable to reach you.
Finish Line will not charge your account. 
The release to your Paypal account is release back to you. We also
forced you out another Winner Circle Reward. 
I you have any questions, please contact me directly at 1-888-777-3949
ext. 1141 and I will be glad to help!Your
patronage is important to us, and we hope that you will continue to give us
opportunities to serve you.Thank you
again for bringing these matters to our attention.Sincerely,Finish Line
Customer Service Department