Walnut Development

The Finish Line3808 N. Mitthoeffer Rd Indianapolis, IN 46235February 17, 2016Ref: [redacted]
[redacted]
[redacted]
Dear [redacted]Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails...

to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.After reviewing your order(s) [redacted] and [redacted], I have requested a refund for item [redacted] 8.0, due to you not receiving this item in shipment. Per our conversation on 2/16/16, a refund will be in the amount of $52.48 and will be credited back into your Visa account ending in 4042. Please allow 3-5 business days for the funds to be credited back into your account.  We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line 3308 N. Mitthoeffer Rd. Indianapolis, IN  46235 June 7, 2017...

                                        ...⇄ #[redacted]  [redacted] Dear [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we reget the inconvenience.  Per our email conversation on 6/7/17 we have tried to reset your password and are still having log in difficulties. At this time we will need a different email address to registure an online account. Once the online account has been registured we can update the email address and move over your available point balance as well as replace the six $20 reward certificates. Regarding the return of merchandise,I have emailed a free UPS return shipping label. Once you print this off please take shipment to UPS and once the products are returned your gift card refund will arrive by mail by 7 to 10 business days.  Inside the shipment please include your name, address, and daytime phone number along with your refund gift card request.   Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Company contacted me on 11/18/15 and stated the refund had been processed as of date I have not received refund. [redacted]. [redacted] Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

April 14, 2016[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted],Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is...

important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Our immediate goal is to confirm that your funds have been released to your account.  We are glad to hear that all of the pending authorizations have been released. We value you a customer and as a Winner’s Circle member and hope that you will continue to choose us as your primary source for your purchases. Also, I have requested a $25 gift card pleas allow 7-10 business days to receive via mail.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line Inc.   Reference: [redacted]3308 N Mitthoeffer RdIndianapolis, IN 46235March 30, 2016[redacted]
[redacted]
[redacted]  [redacted]Dear [redacted]:Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.Per our conversation on 03/30/16 regarding your refund on order [redacted], I have requested a refund be credited to your Visa account for the amount of $7.99.  This refund will be submitted to your bank please allow 3-5 business days to see the credit reflect in your account.We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line 3308 N. Mitthoeffer Rd Indianapolis, IN  46235 December 16, 2016   [redacted]                                   ...⇄                     REF: [redacted] Dear Mr. /Mrs. [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. I apologize for the damaged hoodie that you received. Per our email conversation, a full refund for the damaged hoodie is being credited back to your credit card. The refund time frame is 3-5 business days. You will also receive an additional $25 credit for the inconvenience. I attempted reach you by phone on 12/14 and again on 12/15. Please return my call at 800-234-5233 ext 5004 to clear up any confusion. Again, I do apologize for any inconvenience that this may have caused. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line Inc 3308 N Mitthoeffer Road Indianapolis, IN  46235 December 28, 2015 Ref:  [redacted]
[redacted] [redacted]
[redacted] Dear [redacted],   Thank you for notifying us of your complaint.  We strive to provide you with the best possible service,...

and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. I have attempted to contact you at the number provided [redacted] and have been unable to reach you. I apologize for the delay in the processing of your refund.  Recently, our company underwent a major system upgrade and errors occurred that caused the delay in processing your refund.  Your refund invoice was created today, December 28th, 2015, to return the funds back to your account.  The amount processed for your refund was $119.04.  I anticipate this returning to your account within 3-5 business days and we will be monitoring the invoice to ensure that no additional delays are incurred. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I finally have received my money back but not until November 6th. I am still not happy with finish line or the process for getting money returned as it took since August. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The resolution is not satisfactory but at least I finally have my money back. I will never do business with Finish Line again, horrible customer service.
Regards,
[redacted]

The Finish Line 3808 N. Mitthoeffer Rd         Indianapolis, IN 46235 April 21, 2015 Ref:...

[redacted]                                    [redacted]
[redacted]
[redacted] Dear [redacted] Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service. After reviewing your order #[redacted] and our conversation on 12/29/15, I have requested for you to receive your funds via (cash) inside store 729, Cross Creek Mall in Fayetteville, NC. Also, I have mailed a $25 Finish Line gift card for this delayed refund.   We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

Finish Line Inc 3308 N Mitthoeffer Road Indianapolis, IN  46235 April 6, 2016 Ref:  [redacted]
[redacted]
[redacted] Dear Ms. [redacted]   Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when...

you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. I have attempted to contact you at [redacted], and have been unable to reach you. We have refunded you $35.98 back to your [redacted] ending in [redacted].  I know this an unfortunate issue. I left a voicemail with my name and extension, also sent you a email. If you have any questions or problems, please contact me.   Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

December 5,...

2015                                      ...⇄ REF:  [redacted]
[redacted]
[redacted]  [redacted] Dear [redacted] Thank you for notifying us of your complaint. We strive to provide you
with the best possible service, and when you feel that it fails to meet
your expectations, it’s important for us to know. We are sorry that you received service that prompted you to contact us
with a complaint, and we regret any inconvenience or frustration that your
experience has caused you. After further review of the inventory for the Nike
4.0, we show the item is completely sold out and unable to replace this
time.  We have requested a full refund
back to your Visa account in the amount of $43.88.  Please allow 3-5 business days to show the
credit processed back in your account. 
In Addition, we are issuing you a $50.00 gift card for the
inconvenience. Your patronage is important to us, and we hope that you will continue to
give us opportunities to serve you. Thank you again for bringing this matter to our attention.  Sincerely, Finish Line Customer Service Department

Finish Line3308 N Mitthoeffer RoadIndianapolis, IN  46235January 30, 2016[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted]Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and...

when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.After contacting phone number [redacted], I was unable to get in touch with you, but did leave a detailed voice mail and also emailed you at [email protected] in regards to order [redacted]. I noticed that you never received the Ohio State hoodie, style SPR30001 BLK size 2XL in shipment. My apologies, as this item is no longer available. I will be refunding the remaining $16.09 on this order as a courtesy. Please allow 3-5 business days for these funds to reflect in your PayPal account. Also, since you have yet to receive the three $20 rewards that you were promised to you, I will be sending you a $60 Finish Line gift card in place of those rewards, so that you may use this on your next purchase with us. Please allow 5-7 business days for this to be delivered to the shipping address on your order. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN  46235March 15, 2016[redacted]
[redacted]
[redacted]  [redacted]
[redacted]Dear [redacted]Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service,...

and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.We will be locating a replacement shoe of your Nike Huarache Run (white) in size 7.0. We will follow-up with a phone call or written notification of your replacement and the UPS tracking information once confirmed on March 16, 2016.  We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Hi, As I previously stated this was a very traumatic experience for my kids as well as myself. For the inconvenience the least the company could do is allow us to keep the merchandise and credit back the entire purchase. As I informed them I do not feel comfortable about returning the MOLDED sweater so it can be sold to another innocent consumer. Especially around Christmas time, how careless Finish Lines customer service is they would more then likely intentionally send this same sweater out.
Regards,
[redacted]

The Finish Line3808 N. Mitthoeffer Rd Indianapolis, IN 46235January 06, 2016 Ref: [redacted]
[redacted] 
[redacted]Dear [redacted]Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it...

fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Per our conversation, I have processed your refund in the amount of $43.75.  Also, I have refunded an additional $20 for any issues that you have had with this order. Your refund will post to your Visa card within 3-5 business days. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing...

our customers with quality service.I am very sorry that you did not receive your refund in a timely manner and had to call several times to find out the status of your refund. I did some research and found out that a refund check for $84.78 is being mailed out to you and please allow 1-2 business days to receive it by mail. Please know that I have put in a request to have this expedited to you. Also, I have mailed a $30 gift card for this issue. Please allow 10 business days to receive.Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Thank you again for bringing these matters to our attention. Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235March 9, 2016REF: [redacted] 
[redacted] 
[redacted]  [redacted]Dear Ms. [redacted];Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel...

that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. We are very sorry to hear about your shopping experience at Finish Line’s store location. I apologize that it was less than satisfactory and for any inconvenience caused by the miscommunication with the Jordan raffle. Per our conversation, I look forward to you following up with me after the discussion with your daughter so we can look into the issue further. You can contact me at 1-888-777-3949 ext [redacted].  Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

Finish...

Line                                      ...⇄ 3308 N. Mitthoeffer Rd Indianapolis, IN  46235 April 5, 2016       [redacted] [redacted]
[redacted]
[redacted] Reference: 11304863 Dear [redacted], Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service. We attempted to contact you at [redacted] but were unable to reach you. Our immediate goal is to confirm that your funds have been released to your account.  After reviewing our records, we do not show any authorizations at this time in the amount of $301.00.  With US banks, pending holds are released within 24-72 business hours from the time of the purchase attempt. If you need assistance with your financial institution, please contact us and we will be glad to provide your bank with the necessary details to ensure your funds are available. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line 3308 N Mitthoeffer Road Indianapolis, IN  46235 August 11, 2016 [redacted]...

[redacted]                                   ...⇄                        [redacted]            ...⇄ /> [redacted]
[redacted] Dear [redacted], Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service. Regarding Order Number: [redacted] After further review, we show your order was processed on 8/8/16 and delivered to your per USPS on 8/10/16.  We understand you would have preferred your order to be available for in-store pick up.  We apologize for any inconvenience this may have caused.  In addition, we have processed a 20% discount in the full amount of $18.00 to be credited back to your PayPal account.  Please allow 3-5 business days to allow the credit to show processed. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department