Walnut Development

Dear [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. I was very sorry to hear about your experience with your order. Per our conversation on 3-31-2017,  you were pleased with the resolution.   Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. In the response the representative called me [redacted].  My name is [redacted].  This is all an example of poor customer service as the letter can't even address me by my name.  I am not satisfied with the resolution or response.  I believe I should be compensated for the funds that were on hold from my account. Finish Line did not disclose that funds will be placed on hold before the order is even processed. I find it strange that a rude phone call during work hours and being addressed by another individuals name, on top of withholding funds from my account for 3-4 days should suffice as reasonable.  
Regards,
[redacted]

Finish Line 3308 N. Mitthoeffer Rd Indianapolis, IN  46235 February 3, 2017   [redacted]...

[redacted]                                   ...⇄ REF: [redacted] Dear Ms. [redacted], Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. Per our discussion today, I verified with you that a refund has been processed in the amount of $21.93 for the tax and shipping fee from order [redacted].  On February 3, 2017 I also processed a refund of $58.43 for the single shoe you received. Please allow three to five business days for the refund to post to your [redacted] account. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235January 13, 2016REF: [redacted]
[redacted] [redacted]
[redacted]                                            ...

                                          Dear [redacted]Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your WC reward.  As a resolution, we have refunded your order number [redacted] in the amount of $20.00. Please allow 3-5 business days for the credit to show on your bank statement. Also, an additional winner circle reward has been requested for you. Please allow 5-7 business days to receive those rewards in your email. Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Thank you for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

3308 N. Mitthoeffer RdIndianapolis, IN 46235January 25, 2018 # [redacted].[redacted]Dear [redacted],Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations,...

it is important for us to know.We are sorry that you never received your refund. I have assigned a Petty Cash Out for you at the store in [redacted] on 1/27/18. Store Manager Brandon will assist you in getting your cash back for $ 65.83.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.Sincerely, Finish Line Customer Service Department

Finish Line Inc3308 N Mitthoeffer RoadIndianapolis, IN  46235December 26, 2014Ref:  10727595[redacted]Dear [redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you...

feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at [redacted] and have been unable to reach you. Finish Line will not charge your account until your item has been shipped. After further review, I did not locate an order confirmation for you.  Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchase. The pending hold authorization will automatically release to your account within 24 to 72 business hours from 07/21/15. If you still see these holds, please contact me directly at 317-899-1022 ext. [redacted] and I will be glad to help!Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

March 2, 2016[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted],Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for...

us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Our immediate goal is to confirm that your funds have been released to your account.  We are glad to hear that all of the pending authorizations have been released. We value you a customer and as a Winner’s Circle member and hope that you will continue to choose us as your primary source for your purchases.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Once the issue is resolved then I will have no issues accepting the resolve. At this point I am confused because I have been told the claim has been processed twice now, told that I was given the money back, had to get my bank on the phone to clarify that no, I still have not been paid. I look forward to hearing from you,[redacted]
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 March 2, 2016 [redacted] Complaint#[redacted] Dear Ms. [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. After further review of Winner Circle account [redacted], you did not receive your 3 replacement $20 Winner Circle rewards. I apologize for the huge delay with your rewards. On 10/18/2016, a total of 2 rewards were processed for your account. You will be able to access the rewards in your email and from your online profile within 24-72 business hours.  Additionally we will take $20 off of your next in-store transaction.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Sincerely, Finish Line Customer Service Department

November 6, 2015Ref:  [redacted], [redacted]Dear Ms.[redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to...

know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I attempted to reach by telephone today, but was unsuccessful.  I have left you a detailed message provided the arrangements completed today and my personal contact information.  I apologize for the delay in the processing of your refund.Your refund invoice was created today, November 6,2015 to return the funds back to your account.  The amount processed for your refund was $4.53 for Order #[redacted] and $9.42 for Order #[redacted].  I anticipate this returning to your account within 3-5 business days and we will be monitoring the invoice to ensure that no additional delays are incurred.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.  I will be providing you with a $15 gift card for the inconvenience with this process.  Please allow 3-5 business days to receive your gift card via US Postal mail.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I need this case reopened as I have never received my replacement gift cards  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received no voicemail from Finish Line today. I called and the number in question went to voicemail. I am not accepting this as there is no proof they called and when I called they did not answer. If they had called, as a business, they should have left a voicemail and they did not leave any information. They owe me the info for my refund and tracking number and the credit. This message is another lackluster attempt for them to not repay me.
[redacted]

December 23, 2015 [redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted] ...

                                        ...⇄                                         ...⇄ ID# [redacted] Dear [redacted] Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. We attempted to reach you on December 23, 2015, and were not successful.  A voice message was left at your contact number.   If you would like to place a new order, please contact us and reference your order number.  We will gladly rush your shipping, at no cost to you, for the item. Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.   Thank you again for bringing this matter to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, even though the original representative told me I had 4 rewards and for my inconvenience she was rewarding me with an additional reward to total 5.  I will accept the 3 rewards and gladly take my business elsewhere.
Regards,
[redacted]

Finish Line, Inc 3308 N Mitthoeffer Road Indianapolis, IN  46235 February 17, 2017 Ref: [redacted] Dear [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it...

fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. I was very sorry to hear about your experience with your order. Per our conversation on 2/16/2017, I am unable to change your form of payment once your order has been placed.  You are able to take the purchase in to your local Finishline to return and repurchase with your gift card. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 
46235December 10,...

2015                                      ...⇄ Complaint
ID: [redacted]
[redacted]
[redacted]Dear [redacted]:Thank you for notifying us of your complaint. At Finish
Line, we strive to provide you with the best possible service, and when you
feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer
Service, and our efforts remain focused on providing our customer’s with
quality service.I reached out to the phone number [redacted] that was
provided and left you a message with my direct contact information. In an
effort to discuss your situation more thoroughly and determine a positive
outcome to your product purchase, I would like to discuss the details of the
products that you have not received from your referenced order [redacted]. Please
contact me at your earliest convenience at [redacted] We regret any inconvenience this experience may have
caused you. Your patronage is important to us, and we hope that you will
continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

Finish Line 3308 N Mitthoeffer Road Indianapolis, IN  46235 September 9, 2016 [redacted]...

[redacted]r                                  �...⇄                      #[redacted] Dear Mr. [redacted]: Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service. I attempted to reach you on 9/8/16 and was unsuccessful.  We would like to apologize that your orders were cancelled.  We truly value you as a customer and understand the inconvenience this may have caused.  We are unable to honor the original discount promotion applied to your original order.  However, we would like to offer you a $20.00 gift card to express our gratitude to be applied on a future purchase.  You gift card is on the way!  Please allow 5-7 business days to receive.  We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Originally I was told in store go ahead and place my order from home since the were too busy & that it would be exactly the same no shipping & simple,very wrong! This began months back & I was told over the phone when they were placing my very first order that finishline does not even...

bring up all order of which I don't even know exact dates myself due to me nor expecting difficulties or even having to attempt to file complaints.As I was stating on that call I was told not to worry they would take care of me & the shipping cost then I was told I would have to first place the order then it would be handled after I'm then told the manager says go ahead & waive shipping then told the system does not allow it I grew frustrated with long waits & placed the order being charged shipping even after all the waste of my time I was told on that day by that representative that I shouldn't worry on my next order they would not charge shipping due to inconvenience and that they would