Walnut Development

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. In the response the representative called me [redacted].  My name is [redacted].  This is all an example of poor customer service as the letter can't even address me by my name.  I am not satisfied with the resolution or response.  I believe I should be compensated for the funds that were on hold from my account. Finish Line did not disclose that funds will be placed on hold before the order is even processed. I find it strange that a rude phone call during work hours and being addressed by another individuals name, on top of withholding funds from my account for 3-4 days should suffice as reasonable.  
Regards,
[redacted]

Finish Line 3308 N. Mitthoeffer Rd Indianapolis, IN  46235 February 3, 2017   [redacted]...

[redacted]                                   ...⇄ REF: [redacted] Dear Ms. [redacted], Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. Per our discussion today, I verified with you that a refund has been processed in the amount of $21.93 for the tax and shipping fee from order [redacted].  On February 3, 2017 I also processed a refund of $58.43 for the single shoe you received. Please allow three to five business days for the refund to post to your [redacted] account. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

Finish Line 3308 N Mitthoeffer Road Indianapolis, IN  46235   [redacted]  [redacted]...

[redacted]                                   ...⇄                 Complaint ID: [redacted] Dear [redacted]: Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. I sincerely apologize for any inconvenience this gift card issue may have caused. Per our conversation on 2/1/2017, you received a gift card for $24.30 on 1/30/2017 and we will be issuing an additional gift card for $38.63 to replace the cancelled gift card and $25 for the inconvenience. You shall receive the gift card with 3 business days. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.  We look forward to hearing from you. Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

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[redacted] March 2, 2016 REF: [redacted]
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[redacted]  [redacted]         Dear [redacted] Thank you for notifying us of your complaint. We strive to provide you with...

the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. We are very sorry to hear about your shopping experience at Finish Line’s store located at Lima, Ohio.  We will make sure we get with our Field Personnel to review the Retro Jordan raffle system at the store in Lima, OH. I had attempted to contact you on March 2, 2016 and left a message with my contact information.  I was hoping to speak with you to address your concerns and to inform you that   I have made note of your concerns and forwarded them to the appropriate parties, I have also specifically asked that the District Manager for that store give you a call as well.   Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.   Thank you again for bringing these matters to our attention. Sincerely,   Finish Line Customer Service Department

March 2, 2016[redacted]
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[redacted]Dear [redacted],Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for...

us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Our immediate goal is to confirm that your funds have been released to your account.  We are glad to hear that all of the pending authorizations have been released. We value you a customer and as a Winner’s Circle member and hope that you will continue to choose us as your primary source for your purchases.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line Inc3308 N Mitthoeffer RoadIndianapolis, IN  46235December 26, 2014Ref:  10727595[redacted]Dear [redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you...

feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at [redacted] and have been unable to reach you. Finish Line will not charge your account until your item has been shipped. After further review, I did not locate an order confirmation for you.  Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchase. The pending hold authorization will automatically release to your account within 24 to 72 business hours from 07/21/15. If you still see these holds, please contact me directly at 317-899-1022 ext. [redacted] and I will be glad to help!Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

3308 N. Mitthoeffer RdIndianapolis, IN 46235January 25, 2018 # [redacted].[redacted]Dear [redacted],Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations,...

it is important for us to know.We are sorry that you never received your refund. I have assigned a Petty Cash Out for you at the store in [redacted] on 1/27/18. Store Manager Brandon will assist you in getting your cash back for $ 65.83.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 March 2, 2016 [redacted] Complaint#[redacted] Dear Ms. [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. After further review of Winner Circle account [redacted], you did not receive your 3 replacement $20 Winner Circle rewards. I apologize for the huge delay with your rewards. On 10/18/2016, a total of 2 rewards were processed for your account. You will be able to access the rewards in your email and from your online profile within 24-72 business hours.  Additionally we will take $20 off of your next in-store transaction.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Once the issue is resolved then I will have no issues accepting the resolve. At this point I am confused because I have been told the claim has been processed twice now, told that I was given the money back, had to get my bank on the phone to clarify that no, I still have not been paid. I look forward to hearing from you,[redacted]
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

November 6, 2015Ref:  [redacted], [redacted]Dear Ms.[redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to...

know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I attempted to reach by telephone today, but was unsuccessful.  I have left you a detailed message provided the arrangements completed today and my personal contact information.  I apologize for the delay in the processing of your refund.Your refund invoice was created today, November 6,2015 to return the funds back to your account.  The amount processed for your refund was $4.53 for Order #[redacted] and $9.42 for Order #[redacted].  I anticipate this returning to your account within 3-5 business days and we will be monitoring the invoice to ensure that no additional delays are incurred.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.  I will be providing you with a $15 gift card for the inconvenience with this process.  Please allow 3-5 business days to receive your gift card via US Postal mail.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I need this case reopened as I have never received my replacement gift cards  [redacted]

December 23, 2015 [redacted]
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[redacted] [redacted]
[redacted] ...

                                        ...⇄                                         ...⇄ ID# [redacted] Dear [redacted] Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. We attempted to reach you on December 23, 2015, and were not successful.  A voice message was left at your contact number.   If you would like to place a new order, please contact us and reference your order number.  We will gladly rush your shipping, at no cost to you, for the item. Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.   Thank you again for bringing this matter to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received no voicemail from Finish Line today. I called and the number in question went to voicemail. I am not accepting this as there is no proof they called and when I called they did not answer. If they had called, as a business, they should have left a voicemail and they did not leave any information. They owe me the info for my refund and tracking number and the credit. This message is another lackluster attempt for them to not repay me.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, even though the original representative told me I had 4 rewards and for my inconvenience she was rewarding me with an additional reward to total 5.  I will accept the 3 rewards and gladly take my business elsewhere.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 
46235December 10,...

2015                                      ...⇄ Complaint
ID: [redacted]
[redacted]
[redacted]Dear [redacted]:Thank you for notifying us of your complaint. At Finish
Line, we strive to provide you with the best possible service, and when you
feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer
Service, and our efforts remain focused on providing our customer’s with
quality service.I reached out to the phone number [redacted] that was
provided and left you a message with my direct contact information. In an
effort to discuss your situation more thoroughly and determine a positive
outcome to your product purchase, I would like to discuss the details of the
products that you have not received from your referenced order [redacted]. Please
contact me at your earliest convenience at [redacted] We regret any inconvenience this experience may have
caused you. Your patronage is important to us, and we hope that you will
continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

Finish Line 3308 N. Mitthoeffer Rd. Indianapolis, IN  46235 June 7, 2017...

                                        ...⇄ #[redacted]  [redacted] Dear [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we reget the inconvenience.  Per our email conversation on 6/7/17 we have tried to reset your password and are still having log in difficulties. At this time we will need a different email address to registure an online account. Once the online account has been registured we can update the email address and move over your available point balance as well as replace the six $20 reward certificates. Regarding the return of merchandise,I have emailed a free UPS return shipping label. Once you print this off please take shipment to UPS and once the products are returned your gift card refund will arrive by mail by 7 to 10 business days.  Inside the shipment please include your name, address, and daytime phone number along with your refund gift card request.   Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

The Finish Line3808 N. Mitthoeffer Rd Indianapolis, IN 46235February 17, 2016Ref: [redacted]
[redacted]
[redacted]
Dear [redacted]Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails...

to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.After reviewing your order(s) [redacted] and [redacted], I have requested a refund for item [redacted] 8.0, due to you not receiving this item in shipment. Per our conversation on 2/16/16, a refund will be in the amount of $52.48 and will be credited back into your Visa account ending in 4042. Please allow 3-5 business days for the funds to be credited back into your account.  We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Originally I was told in store go ahead and place my order from home since the were too busy & that it would be exactly the same no shipping & simple,very wrong! This began months back & I was told over the phone when they were placing my very first order that finishline does not even...

bring up all order of which I don't even know exact dates myself due to me nor expecting difficulties or even having to attempt to file complaints.As I was stating on that call I was told not to worry they would take care of me & the shipping cost then I was told I would have to first place the order then it would be handled after I'm then told the manager says go ahead & waive shipping then told the system does not allow it I grew frustrated with long waits & placed the order being charged shipping even after all the waste of my time I was told on that day by that representative that I shouldn't worry on my next order they would not charge shipping due to inconvenience and that they would