Walnut Development

Finish Line3308 N. Mitthoeffer RoadIndianapolis, IN  46235December 29, 2015[redacted]
[redacted] 
[redacted]
Dear [redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel...

that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.I have attempted to call you at phone number [redacted] and was unable to reach you. After reviewing your orders [redacted] and [redacted], I have requested a refund for $33.90 and $27.92 to be credited back onto the Visa ending in 7674. Please allow 3-5 business days for the funds to reflect on your end. Please call me back directly at [redacted] Ext. [redacted] if you have any further questions.We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted], Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to...

focus on providing our customer’s with quality service. I was unable to reach you by phone. We have received the item that you returned and processed a refund of $93.54 back to your Visa account ending with [redacted] on 07/10/2017. Please allow 3-5 days for the refund to post to this account. Also, we are sending you a $25 gift card and coupons for this inconvenience. Please allow 5-7 business days to receive these items via mail. If you have any other issue, please feel free to contact us at 888-777-3949. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.

September 23, 2015 REF:  [redacted]
[redacted]
[redacted]
Dear Mr. [redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is...

important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.Per our conversation 9/23/15, you will be mailed a gift card for $40. You shall receive the gift card within 5-7 business days.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line 3308 N Mitthoeffer Road Indianapolis, IN  46235  April 15, 2016#[redacted]  [redacted]
[redacted]
[redacted]  Dear [redacted]: Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service,...

and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service. After reviewing order [redacted], I noticed that your order was canceled due no inventory available on the Jordan Retro 4 or Jordan Retro 11. There was an extremely high demand for the limited restock that was online only. Finish Line placed a pending hold on your PayPal account, if the items were available to ship, the funds would be ready to settle on. Since this order was canceled, the items will not ship, therefore your PayPal account will not be charged. I would love to further assist you with this matter, if you could please contact me directly at [redacted], we can discuss what options I have for you. I apologize for any inconvenience this issue may have caused you. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line 3308 N. Mitthoeffer...

Rd                                       ...⇄ # [redacted] Indianapolis, IN  46235 October 10, 2016 [redacted] [redacted]                                   ...⇄ [redacted] Dear [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. I am sorry that you received service that prompted you to contact Finish Line with a complaint, and I regret any inconvenience or frustration that your experience has caused you. In regards to your experience with being promised a total of two Finish Line gift cards, I have authorized to honor what you were promised by processing two Winner Circle Finish Line Gift Cards that will be emailed to you within the next two weeks. I will also honor $20 off of your next on-line purchase. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.  I will continue to get in contact with you via phone and email, and please feel free to contact me anytime if you have any further questions or concerns.  Thank you again for bringing these matters to our attention. Sincerely,     Finish Line Customer Service Department

Finish Line 3308 N. Mitthoeffer RdIndianapolis, IN  46235March 17, 2016I[redacted]
[redacted]
[redacted]  [redacted]
[redacted]Dear [redacted],Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.We attempted to contact you at [redacted] on 3/17/16 but were unable to reach you. Our immediate goal is to confirm that your funds have been released to your account.  If you still need assistance with your financial institution, please contact us and we will be glad to provide your bank with the necessary details to ensure your funds are available. For your inconvenience with the holds on your account, you will receive a $20 Finish Line gift card in the mail within 5-7 business days. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

January 1, 2016 REF: [redacted]
[redacted]
[redacted]                                                            ...

                          Dear [redacted]Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your refund. We have attempted to contact you at the phone number provided but were unable to reach you. As a resolution, we have refunded your order in the amount of $45.14. Please allow 3-5 business days for the credit to show on your bank statement. Also, two winner circle rewards have been requested for you. Please allow 5-7 business days to receive those rewards in your email. Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line Inc 3308 N Mitthoeffer Road Indianapolis, IN  46235 December 21, 2015 Ref:  [redacted]     [redacted]
[redacted]
[redacted] Dear [redacted],   Thank you for notifying us of your complaint.  We strive to provide you with the best...

possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. Per our conversation on 12/21/15, we discussed that Finish Line doesn’t hold funds unless an order is successful.  In your case, the funds were being held by PayPal since the 12/12/15 order attempt with Finish Line was not successful. I offered to complete a call with you and PayPal to assist with releasing your funds but you opted to contact PayPal yourself. For your inconvenience, you will receive $30 off your next purchase. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. i was charged $71.83. The item was returned due to processing error, I recieved two different size shoes eleven days after ordering. I want all of my money returned to me because this wasn't my fault. I would've exchanged the order if I was interested in waiting 11+ more days. I wasn't interested in waiting but still ended up waiting for a refund. Im entitled to all my money because of company error and inconvenience. Not to mention the time I spent on the phone trying to resolve the issue. 
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

September 8, 2015 REF:  [redacted]
[redacted]Dear Ms.Varner,Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.Per our records today 9/8/15, we show a full refund of $104.98 was credited back to your Master Card account.  If you are not showing this credit, we ask that you contact your financial institution immediately.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line 3308 N Mitthoeffer Road Indianapolis, IN  46235       [redacted] Complaint ID: [redacted] Dear Mr. / Mrs. [redacted], Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when...

you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. We deeply apologize for any inconvenience the issue with your gift card may have caused. According to our conversation on 12/28/2016, we were able to replace your gift card for $120. You shall receive your gift card in the mail within 5-8 business days. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing this matter to our attention.   Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line 3308 N. Mitthoeffer Rd. Indianapolis, IN  46235 November 15,2016...

                                        ...⇄ #[redacted]  [redacted]
[redacted]
[redacted]  [redacted]
Dear Mr. [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we regret the inconvenience.  I truly apologize for the service you were provided on 04/13/2017.  After further review of Winner Circle account [redacted], on 5/24/2017 we have added 127.17 points to your account for the purchase made 04/10/17.  Your current Winner Circle balance is 135.05. For the inconvenience, I will be mailing out coupons for your use on future purchases with us. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. As of today 1/16/18 I still have no received my refund but I will wait a bit longer to see if I get it.
Regards,
[redacted]

Finish Line, Inc. 3308 N Mitthoeffer...

Road                                      ...⇄ Indianapolis, IN  46235 December 14, 2016 [redacted]  [redacted]   Complaint: #[redacted] Dear [redacted], Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. I show that you were able to retrieve the product from our local Finish Line location on 12/12/16 at 3:21p.m.   We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line3308 N Mitthoeffer RoadIndianapolis, IN  46235January 22, 2016Complaint ID: [redacted]Strongsville, OH [redacted]Dear Mr. [redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.Regarding your complaint of the four gift cards that were sent and not received, our records show two of the gift cards were used at a local Finish Line store at the Southpark Mall on 01/18/2016 and a third gift card was used on an online order under the name of [redacted]. There was a fourth gift card that has not yet been used. If you are unable to locate that last gift card, please contact Customer Care at 1-888-777-3949 and ask for ext. 5012 for assistance with that gift card. I did leave you a voice mail message on 01/22/2016 with my contact information and the information of the card being used. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department