Walnut Development

February 5, 2016 Ref: 11120973 [redacted]
[redacted]
[redacted]  [redacted] Dear [redacted]   Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is...

important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. Per our conversation, I will be replacing your damaged pair of shoes on Friday, February 6, 2016.  The replacement shoes will be sent via Next Day Air service and you should have receipt not later than Tuesday, February 9, 2016.  Also, a pre-paid UPS label will be sent to your email address for the return of the damaged product.   Thank you for your cooperation and for providing the images of your damaged product for verification.  Thank you again for bringing these matters to our attention.   Sincerely, Edward [redacted] Customer Care Supervisor Finish Line, Inc. Office: [redacted] Toll Free:  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Finish Line 3308 N. Mitthoeffer...

Rd                                       ...⇄ # [redacted] Indianapolis, IN  46235 October 1, 2013 [redacted]                                   ...⇄ /> [redacted]
[redacted] Dear [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. I am sorry that you received service that prompted you to contact Finish Line with a complaint, and I regret any inconvenience or frustration that your experience has caused you. In regards to your experience with being promised a total of two Finish Line gift cards, I have authorized to honor what you were promised by processing two Winner Circle Finish Line Gift Cards that will be mailed to you within the next two weeks. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.  I will continue to get in contact with you via phone and email, and please feel free to contact me anytime if you have any further questions or concerns.  Thank you again for bringing these matters to our attention. Sincerely,     Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference,     details of the offer I reviewed appear below.  I contacted Kasey on 11/11/2016 and still have not received a response I  have attached my winner's reward information for your review.  I repeatedly asked representatives to look at the creation date as well as the name on the account this rewards is registered to. I was told this is no longer my number. I would like to know why it was changed.  I allowed a copy worker to place an order through my rewards one time. The 128 points for my purchase should have gone to this account. I don't know why a different winners circle account was created in store.  Again I am continuing to deal with individuals who are unable to communicste and deal with awful language barriers. I wish to get this issue resolved right away I no longer will be a customer of finishline to due to the lack of communication and no resolution. I have requested a call back from a supervisor through customer service and have yet to receive one. The level of unprofessional people at this company is ridiculous.  
Regards,
[redacted]

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN  46235January 6, 2016Reference# [redacted]
[redacted]
[redacted]
Dear [redacted]:Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service,...

and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.As of yesterday 1/5/16, we attempted to reach you at the phone number you provided and were unsuccessful.  After reviewing your order, you stated that a Kid’s Stadium TCU pullover hoodie was never received.  We have requested that a replacement item be sent to you.  Please allow 5-7 business days for the process to complete.  Once the item is shipped, you will receive an email with the UPS tracking number.  You can track your package on UPS.com or Finishline.com. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted],
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint,...

and we regret any inconvenience or frustration that your experience has caused.
Our records indicate your original order # is [redacted], placed on July 30, 2016.  The item that you returned was received on September 8, 2016 with UPS tracking number  [redacted].  A refund request in the amount of $29.98 has been processed to your PayPal account with RMA # [redacted].
Our sincerest apologies for any delays with the processing of your return and refund to your account.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Sincerely,
Finish Line Customer Service Department

Dear [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus...

on providing our customers with quality service. Per our conversation on 03/26/18, I have resolved the issue of your refund. Please allow three to five business days to receive the credit back onto your account. Also per our conversation you have all of my contact information just in case a situation arises in the future. Again, thank you for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

Finish Line 3308 N. Mitthoeffer Rd. Indianapolis, IN  46235 November 10,2016...

                                        ...⇄ #[redacted]   [redacted] Dear Ms.[redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we reget the inconvenience.  I truly apologize for the service you were provided on 11/3/2016. We attempted to reach you by phone on 11/09/2016, but our attempts were unsuccessful.  After reviewing Winner Circle account [redacted], our records indicate your current balance is -79.98 points.  After further review, our records show you have made return transactions, which ultimately negatively affects your account.  Our records show, your purchase on 11/3/16 has been added to your account for the amount of $120.00 for the Air Huarache Ultra.  At this time, due to your balance is not in a positive status your account has not reached a 200 point balance .  Once your account reaches 200 points, you will then be eligible for a $20.00 reward certificate. In addition, the physical address on the account may need to be updated.  If you have any further questions or concerns, please feel free to contact me directly at 317-613-6573.  My name is Kasey and I will be happy to assistance you with any further concerns. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN  46235February 23, 2017#[redacted]Dear [redacted],Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel...

that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.I am very sorry that the order [redacted] was cancelled on 2/17/2017.  After further research, the order cancelled due to the item no longer being available. I apologize for any inconvenience this may have caused. Finish Line does not guarantee the item until a shipment confirmation is received. For the inconvenience, I am sending you a $25 gift card for you to use towards your next purchase online or in store. You will receive the gift card within 5-7 business days.We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Again, I sincerely apologize for your recent experience shopping with Finish Line.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish
Line Inc.3308
N Mitthoeffer RdIndianapolis,
IN 46235December
14, 2015** [redacted]
[redacted]
[redacted]  [redacted]Reference
#:[redacted]Dear
Mr. [redacted]:Thank
you for notifying us of your complaint. We strive to provide you with the best
possible service, and when you...

feel that it fails to meet your expectations,
it’s important for us to know.Finish
Line is committed to excellence in Customer Service, and everything we do is to
focus on providing our customer’s with quality service.I
am very sorry that you have not received your refund on order [redacted].  I have requested the refund of $24.99 again
for you. Please allow three to five business days to show posted to your Visa
ending in 3751.  In regards to order [redacted], I show that your refund of $79.99 was refunded to
your Visa ending in 9182 on 11/8/15. In
addition, I have requested a new Winners Circle reward for you and please allow
three to 14 days to receive it by email. Thank
you again for bringing these matters to our attention.Sincerely,Finish
Line Customer Service Department

Finish Line Inc3308 N Mitthoeffer RoadIndianapolis, IN  46235June 24, 2015Ref[redacted]
[redacted]Dear [redacted], Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you...

feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at [redacted] and have been unable to reach you. Finish Line will not charge your account.  Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchase. The pending hold authorization will automatically release to your account within 24 to 72 business hours from 10/03/15. I have also contacted [redacted] directly to ensure that the pending transaction is released. If you are still seeing these holds, please contact me directly at 1-888-777-3949 ext. 5116 and I will be glad to help!Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line                                      ...⇄ 3308 N. Mitthoeffer Rd Indianapolis, IN  46235 March 11, 2016       [redacted]
[redacted]  [redacted]
 Reference: [redacted] Dear Mr. [redacted], Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service. Per the conversation we had on Monday, May 15, 2017.  You did verify that the pending $5.30 was credited back to your PayPal account. I have also resent your $20 gift card with Express shipping.  Please allow 3-5 business days for your gift card to reach you. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

March 4, 2016Re:  [redacted]
[redacted]
[redacted]  [redacted]Dear [redacted], Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us...

to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.As we discussed today during our phone call, I will assist you on Saturday, March 5, 2016, with the placement of a Jordan order – Retro 12 ladies.  Thank you for the information on your pending charges that have been released by your financial institution and the opportunity to assist with you with a potential resolution.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company did not respond to the questions asked. That is an unacceptable response. They did not adequately investigate the situation and made an offer that does not address my complaint. 
Regards,
[redacted]

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235January 15, 2016REF: [redacted] Commerce City, CO, [redacted]Dear Ms. [redacted]:Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.Per our email conversation on 1/14/2015, Finish Line will be sending you a $25 gift card for your inconvenience. Finish Line was unable to assist you with the exchange you requested because we were unable to confirm your purchase was made with us. I apologize for any inconvenience this may have caused. Please allow 5-7 business days to receive your gift card in the mail.Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Sincerely,Finish Line Customer Service Department

...

                                        ...⇄ REF: [redacted]November 25,
2015[redacted]
[redacted]Anderson,
IN [redacted]Dear Ms. [redacted]:Thank you
for notifying us of your complaint.  We
strive to provide you with the best possible service, and when you feel that it
fails to meet your expectations, it is important for us to know.Finish Line
is committed to excellence in Customer Service, and everything we do is to
focus on providing our customer’s with quality service.After
reviewing your order [redacted], there was a refund requested as of 11/25/15;
please allow 3-5 business days to see the money available on your account.  We have sent two Winner Circle Rewards for
the delay. We
sincerely apologize for the less than positive experience and inconvenience we
may have caused you.  Your patronage is
important to us, and we hope that you will continue to give us opportunities to
serve you.Thank you
again for bringing these matters to our attention.Sincerely,Finish Line
Customer Service Department

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 May 20, 2016                                         ...⇄ REF: [redacted] 
[redacted]
[redacted]  [redacted]                                                                 ...⇄   Dear [redacted]   Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. We are very sorry about you not receiving your Finish Line gift card. However, we have sent a replacement in the amount of $100. You will receive this by mail within 5-7 business days. If you do not receive the gift card within that time frame, please contact us at 1-800-234-5233 ext.1141.  Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.     Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

[redacted]
[redacted]
[redacted] March 2, 2016 REF: [redacted]
[redacted]
[redacted]  [redacted]         Dear [redacted] Thank you for notifying us of your complaint. We strive to provide you with...

the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. We are very sorry to hear about your shopping experience at Finish Line’s store located at Lima, Ohio.  We will make sure we get with our Field Personnel to review the Retro Jordan raffle system at the store in Lima, OH. I had attempted to contact you on March 2, 2016 and left a message with my contact information.  I was hoping to speak with you to address your concerns and to inform you that   I have made note of your concerns and forwarded them to the appropriate parties, I have also specifically asked that the District Manager for that store give you a call as well.   Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.   Thank you again for bringing these matters to our attention. Sincerely,   Finish Line Customer Service Department

Finish Line 3308 N Mitthoeffer Road Indianapolis, IN  46235   [redacted]  [redacted]...

[redacted]                                   ...⇄                 Complaint ID: [redacted] Dear [redacted]: Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. I sincerely apologize for any inconvenience this gift card issue may have caused. Per our conversation on 2/1/2017, you received a gift card for $24.30 on 1/30/2017 and we will be issuing an additional gift card for $38.63 to replace the cancelled gift card and $25 for the inconvenience. You shall receive the gift card with 3 business days. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.  We look forward to hearing from you. Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department