Walnut Development

Finish Line 3308 N. Mitthoeffer Rd. Indianapolis, IN  46235 April 26, 2016...

                                        ...⇄ #[redacted]   [redacted]
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[redacted]  [redacted] Dear [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we reget the inconvenience.  A review of our Winner’s Circle database has your account number listed as [redacted] and the number that you provided on your call of April 25, 7499782 is not a valid number.  If you have any records that you are able to provide, we will gladly add and or review those purchases for your account.  Our records indicate that we mailed 2 rewards on February 1, 2016, one for your birthday and the other as an anniversary reward. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer Road Indianapolis, IN  46235September 5th, 2015[redacted] 
[redacted]  [redacted]Complaint: #[redacted]Dear Mr. [redacted],Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best...

possible service, and when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.Per our phone conversation on 09/04/2015 we discussed our company’s policy on releasing personal/address information as it pertains to fraud. For liability purposes Finish Line will only release this information to the authorities via subpoena for further investigation purposes.We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line3308 N. Mitthoeffer RoadIndianapolis, IN  46235September 30, 2015[redacted] REF: [redacted]Dear Ms. [redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails...

to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.I have attempted to call you and was unable to reach you. After reviewing your order [redacted] and hearing your complaint, I would like to speak with your directly to settle all concerns accordingly.  I have left you a voicemail with my direct extension.  I would like to address this matter immediately, please call me back directly at 1-888-777-3949 Ext. [redacted]We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

January 16, 2015Ref: [redacted]
[redacted]
[redacted]Dear [redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I appologize for the error on our response to you. After reviewing your order 5589930690, the following credit to your original form of payment has been processed:  a credit of $127.19 was submitted to your bank on 3/1/15. Credits will normally take 3-5 business days to reflect on the account balance depending on your financial institution’s established processing time. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line Inc. 3308 N Mitthoeffer Road Indianapolis, IN  46235 November 26, 2016 Ref:  [redacted]     [redacted]   Dear Mr. [redacted],   Thank you for notifying us of your complaint.  We strive to provide you with the best...

possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. I have attempted to contact you at [redacted] and have been unable to reach you. I apologize that you received a defected pair of shoes. In order to further assist you with getting a replacement item or refund, I would love to get in contact with you so that we can discuss your options. Once again, my apologies for any inconvenience this issue may have caused you. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. 
The business response area is blank. So there is NO actual
response. Nothing they do or don’t do surprises me anymore. They are completely
incapable of simple tasks.
Regards,
[redacted]

3308 N. Mitthoeffer RdIndianapolis, IN 46235October 30, 2014 #12588806[redacted]Dear [redacted],Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your...

expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.The following is in regards to your refund. We previously spoke about your order and the Revdex.com Report that was filed. A return label was emailed to your email on file [redacted].The return label is a UPS prepaid label, you can drop your package at any UPS facility, UPS Dropbox, or UPS Access Point for it to be returned to us. You can track your return by using tracking number [redacted], which is the associated with your package.Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.I look forward to hearing from you soon. Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, Inc 3308 N Mitthoeffer Road Indianapolis, IN  46235 December 16, 2016 [redacted]  ...

                                        ...⇄ Ref: [redacted]
[redacted]  [redacted] Dear Ms. [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. We are very sorry to hear about your experience with shopping online. Per our conversation on 12/14/2016, you will be going to the nearest Finish Line store to make your purchase and will receive 20% off and free standard shipping. If you decide that you would like to place your order online instead, feel free to contact me at 800-234-5233 ext. 5004. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line 3308 N. Mitthoeffer Rd Indianapolis, IN 46235   February 20, 2016 REF: [redacted]   [redacted]
[redacted] [redacted]
* Dear [redacted]   I would like to apologize to you for not receiving the emailed label we sent to return your package. We have sent another label on 2/19/2016 to [redacted]. The tracking number is [redacted]. If you do not see this email please contact us at 888.777.3949.   Thank you again for bringing these matters to our attention.   Sincerely,   Finish Line Customer Service Department

The Finish Line3808 N. Mitthoeffer Rd Indianapolis, IN 46235March 30, 2016Ref: [redacted]
[redacted]
[redacted]Dear [redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it...

fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.I greatly apologize for the delay with your refund. Per our conversation on 3/29/16, your refund in the amount of $129.99 will be mailed to you on a gift card within 5-7 business days. Also, for your inconvenience with this issue, you will receive an additional gift card for $40 that will also be mailed to you.We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

The Finish Line 3808 N. Mitthoeffer Rd          Indianapolis, IN 46235 April 15, 2017Ref: [redacted]               [redacted] [redacted]
[redacted]
[redacted]  [redacted]
Dear Mr. [redacted] Thank you for notifying...

us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service. I truly apologize that you had to contact us regarding your cancelled order.  After our conversation, I am sending you a $20 gift card for your inconvenience; which you will receive by mail. I also faxed over an authorization to Pay Pal, to release the funds of $5.30 back into your account.  Please allow 5-7 business days to receive your Gift Card and 24 to 72 business hours for the reversal of your $5.30 back to your Pay Pal Account. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

Finish Line, Inc.
3308 N Mitthoeffer Road
Indianapolis, IN 46235
March 23, 2016
REF: 11178206
[redacted] 
[redacted]
[redacted] **  [redacted]
Dear Ms. [redacted]:
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.
We are very sorry to hear about your shopping experience at Finish Line’s store. Per our conversation I will be sending you two Winner Circle rewards to you for a future purchase with us.
 
Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.
 
 
Thank you again for bringing these matters to our attention.
Sincerely,
Finish Line Customer Service Department

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 December 22, 2015 [redacted]
[redacted]
[redacted]  [redacted] Complaint#11001382 Dear [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you...

feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. I have left a voice mail at the phone number provided [redacted], on 12/22/2015. I also sent an email to the email address provided ([redacted]) in an attempt to discuss this issue and provide a resolution. I have requested three $20 rewards for you to receive via email to replace those in error. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.I WILL ACCEPT ONLY IF FULL AMOUNT IS REFUNDED! THE ONLY AMOUNT THAT HAS BEEN REFUNDED BY THE COMPANY TO DATE IS THE $9.99 SHIPPING CHARGE. THE MERCHANDISE REFUND HAS STILL NOT BEEN PROCESSED.
Regards,
[redacted]

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 December 21, 2016 REF: [redacted]  [redacted] Dear Ms. [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that...

it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. We are very sorry to hear about your shopping experience at Finish Line’s store located at the Findlay Village Mall that was less than satisfactory.  We have contacted the District Manager for that location, Bobby G[redacted] and he will be contacting you to discuss your purchase concern. The telephone number for Mr. G[redacted] is (800) 234-5233, extension 2029, if you need to reach him for any particular reason.   Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.   Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

November 7, 2016       [redacted] [redacted]...

 [redacted]                                  ...⇄ Reference: [redacted] Dear [redacted], Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service. Our immediate goal is to confirm that your funds have been released to your account.  We are glad to hear that all of the Paypal pending authorizations have been released. We value you a customer and as a Winner’s Circle member and hope that you will continue to choose us as your primary source for your purchases. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line, Inc. 3308 Mitthoeffer St Indianapolis, In 46235 Feb. 21, 2017...

                                        ...⇄ #[redacted]   [redacted]   Dear Ms. [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. We are sorry that your experience prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. Your request for your 3 rewards has been submitted as of 10/03/2017.   Please allow 2-4 weeks for you to receive them via mail.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing this matter to our attention. Sincerely, Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235April 22,...

2016                                      ...⇄ REF: [redacted] 
[redacted]
[redacted] **  [redacted]                                                                 ...⇄  Dear [redacted]Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about the issue you had with the Melo M10.  The package has been received back and inspected. We will be sending you a gift card in the amount of $80.13 and also an additional $20 gift card to compensate for the shipping. Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.  Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]My telephone number is 765-729-8064 and Im not sure where you got the other phone number from. I contacted my bank today to make certain that it was not them trying to deduct this transaction and they showed me and printed off the paperwork showing where Finish Line tried on December 23rd, December 29th, and finally succeeding on January 13th in deducting $355.73 for a transaction that was cancelled in the store and that I did not recieve any goods for. I tried calling Lorraine H from Finish Line today and was told that she is not in the office today.
Regards,
[redacted]