Walnut Development

Finish Line 3308 N Mitthoeffer Road Indianapolis, IN  46235 January 10, 2017 [redacted]...

[redacted]                                   ...⇄                        #[redacted]           [redacted] Dear Ms.[redacted], Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service. Regarding Order Number: [redacted] After further review, we show your order was processed on 12/28/16 and delivered to your per Ups on 1/03/2017.  We understand you paid for Express shipping and we did not meet your needs.  We apologize for any inconvenience this may have caused.  In addition, we have processed a full refund in the amount of $35.98 to be credited back to your Master Card.  Please allow 3-5 business days to allow the credit to show processed. Your patronage is important to us, and we hope that you will continue to provide us with opportunity to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN  46235December 31, 2015# [redacted]
[redacted] 
[redacted]
[redacted]  [redacted]Dear [redacted], Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible...

service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.In reference to your Revdex.com complaint, you have not received the order that you purchased on 2/9/16.   I am very sorry that you did not receive the order that was shipped on 2/10/16.  I did some research and I show that a refund has been for $64.29, which is for the two pairs of shoes you have not received.  A replacement is being sent out for the Girls Toddler Nike Woodside Boots size 8.0, once this has been shipped out you will receive an email with the Rush tracking number.    As for the Girls Toddler New Balance 574 Casual Shoes size 8 it was completed on 2/15/16 and is waiting on UPS to pick it up today 2/16/16.  Your tracking number is [redacted].  You can track this at www.ups.com.  I am very sorry, I am not able to refund the full order as two of the items are being shipped to you. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish
Line Inc3308 N
Mitthoeffer RoadIndianapolis,
IN  46235December 3, 2015Ref:  [redacted]
[redacted]  [redacted]Dear Mr. [redacted],Thank you
for notifying us of your complaint.  We
strive to provide you with the best possible service, and when you feel that it
fails to meet your expectations, it’s important for us to know.Finish Line
is committed to excellence in Customer Service, and everything we do is to focus
on providing our customers with quality service.I have
attempted to contact you at [redacted] and have been unable to reach you. To
better assist you I will need to confirm your correct mailing address for your
refund.  I ask that you please contact me
directly at 317-899-1022 ext. [redacted], and I will be glad to help!Your
patronage is important to us, and we hope that you will continue to give us
opportunities to serve you.Thank you
again for bringing these matters to our attention.Sincerely,Finish Line
Customer Service Department

June 1, 2016 REF: [redacted]   [redacted]
[redacted]
Dear [redacted]   Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important...

for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. We apologize that you have not received your order shipment.  We have located a pair of the Speed Rise to replace those from your order at one of our store located in College Mall in Bloomington, IN.  The shoes are being held for you to pick up at no charge through June 5, 2016 end of business. We also show the replacement order for the New Balance is scheduled for delivery on June 1, 2016 with UPS. Again, we apologize for the inconvenience this matter has caused. We appreciate your business. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line3308 N MitthoefferIndianapolis, IN  46235December 31, 2015[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted]Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you...

feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.Regarding order number [redacted] we strive to fulfill all orders we receive in a timely manner. There are times that an order may take an unexpectedly longer time to process as we utilize inventory from over 680 Finish Line Stores. Finish Line’s goal is to get an ordered product to our customers as quickly as feasibly possible.  However, at times we may sell out of a particular item before we have an opportunity to adjust our available inventory for such an item. We are sorry that your order had to be canceled due to inventory availability. For the Men’s Nike Air Huarache size 9, that item shows delivered on 12/30/2015. Per our conversation, we refunded you the $9.99 for shipping and provided a $25 gift card for the inconvenience. For the item cancelled there should not be a charge for that as we do not charge unless we are able to fulfill the order. If you are having any other issues please contact us so we can get it resolved.Again, I want to apologize for any inconvenience this may have caused. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

[redacted] 
[redacted]
[redacted]Reference ID: [redacted]Dear [redacted]Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to...

know.Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.In regards to order [redacted] you purchased two items, a Kids’ Grade School Nike Max 1 Running shoes size 4 and a Boys’ Grade School Converse Chuck Taylor High Street Ox Casual Shoes size 4.  You didn’t receive the Kids’ Grade School Nike Max 1 Running shoes size 4 per your complaint. The Kids’ Grade School Nike Max 1 Running shoes size 4 will be shipped out on 10/2/15. You can track your packages at [redacted] or by calling [redacted] with tracking numbers [redacted].  UPS currently shows “Billing Information Received” which will update once the package is scanned.  We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235December 30, 2015REF: [redacted] 
[redacted]
[redacted]Dear [redacted],Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it...

fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your order. As your order was cancelled due to no inventory being available, I have requested a $30 Finish Line Gift Card is being mailed to you for your inconvenience. Please allow 3-5 business days for the credit to show on your bank statement, and 5-7 business days to receive the Gift Card by mail. Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line 3308 N Mitthoeffer Road Indianapolis, IN  46235 June 13, 2016 Ref: [redacted]
[redacted] [redacted]
[redacted] Dear [redacted]:   Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel...

that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. Our attempt to reach you on 6/13/16 was unsuccessful.  We would like to speak with you and discuss the best exchange options possible.  We will continue to reach you until we find the best resolution.    Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

Finish Line3308 N. Mitthoeffer RoadIndianapolis, IN 
46235December 4, 2015[redacted]. [redacted]                                   ...⇄ REF:
[redacted]Dear Ms. [redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best
possible service, and when you feel that it fails to meet your expectations,
it’s important for us to know.Finish Line is committed to excellence in Customer
Service, and everything we do is to focus on providing our customer’s with
quality service.After reviewing your letter, I contacted our finance
department regarding your refund for $21.20. The refund had been processed back
to your Visa card ending in [redacted].  I’m
not sure why it wasn’t appearing in your account.  I had our finance department process the
refund again, since you are stating that you didn’t receive it.  I have also requested a $25 gift card for you
to use on a future purchase with us.  We sincerely apologize for the less than positive
experience and inconvenience we may have caused you.  Your patronage is important to us, and we
hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

The Finish Line 3808 N. Mitthoeffer Rd      Indianapolis, IN 46235 December 19, 2016 Ref: [redacted]                  [redacted] Dear Ms. [redacted], Thank...

you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.  Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service. I truly apologize that you had to contact us regarding your refund. In an attempt to reach you at phone number [redacted], I was unable to get in contact with you, in order to discuss this issue. After further review of Order #[redacted], our records show a refund for $190 was processed back to your PayPal account on 09/11/17.  Please allow 24-72 business hours to show the refund credited back to you. Again, my apologies for any inconvenience this issue may have caused you. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]  I have not received an email from Finish Line. If I did it must have gone to spam. I have reviewed trash, spam and inbox and don't have this email they are referring to.

The Finish Line 3808 N. Mitthoeffer Rd         Indianapolis, IN 46235 September 23, 2016 Ref: 11722632                        [redacted]...

[redacted] Dear Mr.[redacted], Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service. I truly apologize that you had to contact us regarding your refund.  After further review of Order #[redacted], our records show a refund for $39.41 was processed back to your Master Card on 9/19/16.  This refund was processed for the return of the Nike Alpha Adapt Rise Graphic Backpack.  Please allow 3-5 business days to show the refund credited back to you. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

Finish Line Inc 3308 N Mitthoeffer Road Indianapolis, IN  46235 December 14, 2016 Ref: [redacted]     [redacted] Dear [redacted],   Thank you for notifying us of your complaint.  We strive to provide you with the best possible...

service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. My contact with you at [redacted] today was to inform you that I will have three pending holds released from your PayPal account and per Supervisor Gloria B[redacted] I will make an Executive decision to try and locate a pair of the Space Jams in Kids size 5.0 to ship to you. Once that size and item is located someone will call you for a credit card number to have those charged to it. The pending hold authorization will release to your account within 3-5 business days from 12-14-2016. If you are still seeing these holds, please contact me directly at 1-888-777-3949 ext. 6609 and I will be glad to help! Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Linda H[redacted] Finish Line Customer Service Department

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN  46235 June 18, 2017 [redacted]...

[redacted]                                   ...⇄ [redacted]
[redacted]
[redacted]  [redacted] Dear [redacted]: Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service. In reference to your Revdex.com complaint, you received two different sized shoes with your order. We attempted to call you at the phone number of [redacted] and left a voicemail message on 06/18/17. We also sent an email to [redacted] on 06/18/17 with my contact information and a resolution.  After reviewing your order, I was able to confirm the correct item is currently available to be shipped to you however a physical address is needed for delivery with UPS.  For the inconvenience a credit of $25 is being applied back to your Master Card account. I ask that you please allow 3-5 business days to see the refund post to your account.  I also show a return shipping label was emailed to you on 06/13/17 for the return of the incorrect shipment. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

May 11, 2016 REF: [redacted]
[redacted]
[redacted]  [redacted] Dear [redacted] Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to...

know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. I apologize you received the incorrect shipment.   We attempted to reach you on May 11, 2016, and were not successful.  A voice message was left at your contact number.  Our records indicate the pre-paid shipping label that was emailed on 01/05/2016 to [redacted] had never been used for the return of your order.  I had personally emailed you requesting that you please forward the tracking information from the return so I may further investigate the return for your refund. In the email I sent you, I did include my contact information.   Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.   Thank you again for bringing this matter to our attention. Sincerely, Finish Line Customer Service Department

January 15, 2016[redacted]
[redacted] 
[redacted]
[redacted]  [redacted]Dear [redacted]Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry to hear the resolution offered was unsatisfactory. We still would like to resolve your concern in a timely manner.  I personally would like the opportunity to discuss this matter with you. I attempted to reach you by phone at the number provided on your order; however, I kept getting a busy signal with each attempt. I’ve also sent an email correspondence to you on 1/15/2016, requesting a good contact number where you can be reached, and the time that is feasible for you to discuss this further. I was able to confirm your $25 Gift Card was processed, and is being shipped to you. Your UPS tracking number is [redacted], which can be tracked at UPS.com. I will continue to attempt to contact you to better assist you. You may contact me directly at [redacted] or at [redacted]
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

March 1, 2016 [redacted]
[redacted]
[redacted]  [redacted] Reference: [redacted]   Dear [redacted], Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it...

is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.   Our immediate goal is to confirm that your funds have been released to your account.  If you need assistance with your financial institution, please contact us and we will be glad to provide your bank with the necessary details to ensure your funds are available. I will prepare a gift card in the amount of $25.00 for your inconvenience.  We value you a customer and as a Winner’s Circle member and hope that you will continue to choose us as your primary source for your purchases.   Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have spoken with a gentleman by the name of [redacted] who has repeatedly failed to follow through with his statements to me as well as to you all. I spoke with him on Saturday and he was supposed to call me that afternoon, he failed to do so. I contacted him and he said he was busy on Saturday which is understandable. He then told me that he would place my order on Monday and contact me by Tuesday with my tracking number and I would receive my shoes on Thursday, none of this has taken place either. As a loyal customer to Finish Line, I am VERY disappointed. 
Regards,
[redacted]